No a single thing. The girl at the Panama Ln. location (Brandi) was friendly and beyond helpful and professional.ALFREDO E.
Customer Reviews for U-Haul Moving & Storage at Panama Lane
Pour nous contacter
Bakersfield, CA 93313
(1 block east of New Stine Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CLINTON L. | Premières impressions
Le client n'a pas laissé de commentaire.jason D.
Le client n'a pas laissé de commentaire.NATALIE C.
Demetria and Brandi are amazing!!!A'Tiffa D.
Great Experience!Lucrecia M.
Always professional and timely. Trucks are always clean and properly maintained when I rent from.Loreeta W.
Le client n'a pas laissé de commentaire.eric S.
Le client n'a pas laissé de commentaire.Marilyn W.
I love the staff at this UHaul. They're very helpful and professional. Because of the staff, I rented a storage unit from this particular store.Jason A. | Premières impressions
Le client n'a pas laissé de commentaire.JohnE M.
Le client n'a pas laissé de commentaire.Jennifer C.
Le client n'a pas laissé de commentaire.Dan G. | Expérience générale
Excellent facility and services.IMEH E. | Expérience générale
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Don W.
N/A With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.Maria Elena B.
Le client n'a pas laissé de commentaire.Jeri B.
The lady in the u haul excellent person thanks for everythingReyna G.
Le client n'a pas laissé de commentaire.Steven L.
Outstanding serviceJOSE T.
Brandi is excellent at customer service.Demetria S.
Nothing. Everything was great. Destiny is very professional, kind, and caring.Jennifer B.
Staff was friendly and patient. She walked me through the many steps needed in order to rent.Rosa F.
Le client n'a pas laissé de commentaire.Jan H.
The lady in the store (I can't recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!Hakob N.
No ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no rampGuadalupe C.
Cobran mucho y no es lo que ofrecenAna E. | Online Move In
I give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned fullAna E. | Online Move In
Destiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!KEVIN D. | Expérience générale
The employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.Helen C. L.
Le client n'a pas laissé de commentaire.SANAMJEET S.
Le client n'a pas laissé de commentaire.Julie B. | Expérience générale
Thank you for everything.Jose D. | Expérience générale
Brandi was very helpful and so nice. Great environment!JULISSA P. | Premières impressions
Le client n'a pas laissé de commentaire.PAULA H.
I was very satisfied.Willie B.
Le client n'a pas laissé de commentaire.Kurt H.
The best management staff ever!!!Javier B. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine P. | Premières impressions
Le client n'a pas laissé de commentaire.CHRYSTAL H. | Expérience générale
Le client n'a pas laissé de commentaire.Julie B. | Premières impressions
We really love the fact that it was very secure the staff very politeIRMA S. | Expérience générale
Le client n'a pas laissé de commentaire.Jesse L. | Premières impressions
Your staff always has a smile a willing to help.Kyle A. | Expérience générale
It helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.elizabeth e. | Expérience générale
Demetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.Andrew B. | Expérience générale
Le client n'a pas laissé de commentaire.ALI B.
Everything was perfectGustavo V. | Premières impressions
Le client n'a pas laissé de commentaire.DEWAYNE T. | Expérience générale
I recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanksJESUS A. | Expérience générale
We reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.SHANE S.
Le client n'a pas laissé de commentaire.KELLY J. | Expérience générale
My thanks to staff Destiny for her assistance.JIJOHO S.
Demetria and her staff are very nice and customer friendly. This is the best uhaul location I've been to and never have had a problem.DENETRA C. | Premières impressions
Le client n'a pas laissé de commentaire.Linda G.
Le client n'a pas laissé de commentaire.Sidney B. | Premières impressions
Lazy people at this branch. I had to do everything. You'll see why. It's stereotypical of this race to be lazy so I don't blame them. Just trying to fit in I guess. Coo to be lazy I guess. Sloth is a deadly sin. Pick it up. Smile. Don't be stereotypical. Don't be a burden to society please. Do not support this branch.ANTHONY B.
Le client n'a pas laissé de commentaire.Jeff G. | Expérience générale
I had no problems. The staff was knowledgeable and provided outstanding customer service. I will always use this location.Antionette M.
Le client n'a pas laissé de commentaire.JUAN M.
Le client n'a pas laissé de commentaire.LATOYA C.
The customer service at the location was the best and the passenger cabin could not have been cleaner. I highly recommend renting from this location.LESTER B.
The workers were very helpful and everyone I have had contact there is courteous.Linda G. | Premières impressions
Le client n'a pas laissé de commentaire.DEMETRIA S.
Le client n'a pas laissé de commentaire.Rafael G. | Premières impressions
Staff are super friendly and helpful !THOMAS P. | Premières impressions
Le client n'a pas laissé de commentaire.HAZEL A.
Le client n'a pas laissé de commentaire.Megan J. | Expérience générale
Le client n'a pas laissé de commentaire.Laura B. | Premières impressions
Le client n'a pas laissé de commentaire.luisa r. | Expérience générale
The girls in the office are so nice and very helpfulKathleen M. | Premières impressions
Le client n'a pas laissé de commentaire.Sally H. | Premières impressions
Le client n'a pas laissé de commentaire.CAROLYN S.
The staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul familyKurt C. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES L. | Expérience générale
Working lady very nice and she do good customer service.MD S.
Le client n'a pas laissé de commentaire.DARIUS R.
Le client n'a pas laissé de commentaire.WELLINGTON W.
Demetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!Elena D. | Premières impressions
Cleanest facility and truck. The staff was very friendly and very professional.Kelly L.
Brandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss BrandiGRACE T. | Premières impressions
I cannot recall the name from the lady at the service desk, but she is simply amazing!!! Just moved to Bakersfield and had to rent a few times, the last two times at this location, and both times she was friendly and very professional! When you have employees like her you are set up for success.NICOLAU R.
Le client n'a pas laissé de commentaire.BINIYAM S.
Le client n'a pas laissé de commentaire.Steve N.
Le client n'a pas laissé de commentaire.Joshua H. | Premières impressions
At first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth itDEMENTEIDEI A. | Online Move In
The staff was amazing, soo kind,& soo helpful!!VANESSA O. | Expérience générale
nothing, all went well.Ronald H.
The staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal withSTEVEN S. | Expérience générale
Thank u â€¦..with u haul moving intown is easyFNU A.
It has been a pleasure using your storage service.jason s. | Expérience générale
The truck needed to be washedDAVID W.
Very polite staff.MARCO L.
Very clean friendlyArlene Moreno I. | Expérience générale
Le client n'a pas laissé de commentaire.LANESHA E. | Expérience générale
I would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.Rodolpho o. | Premières impressions
The site manager and the young lady who helped me upon return were both amazing, friendly and so very helpful with the whole process. I will defiantly use this location again.Kelly P.
Both of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.Jennifer C. | Expérience générale
Le client n'a pas laissé de commentaire.RAFAEL P. | Premières impressions
The personal were great and very helpful if you needed something they were right on it and very friendly.ROGER G. | Expérience générale
Very helpful with moving needsRonald M. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen A.
Le client n'a pas laissé de commentaire.Margaret S. | Expérience générale
Le client n'a pas laissé de commentaire.Rocio H. | Premières impressions
Le client n'a pas laissé de commentaire.William P. | Expérience générale
The wonderful person who greeted me and set me up with the van was absolutely perfect!!!Russell B.
Le client n'a pas laissé de commentaire.JACKIE S. | Expérience générale
Le client n'a pas laissé de commentaire.julia P. | Expérience générale
Le client n'a pas laissé de commentaire.diana b. | Premières impressions
Great people at this location. I enjoyed the experience with the staff.JAMES W.
Le client n'a pas laissé de commentaire.Nina B.
The two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Merci.Jennifer C. | Premières impressions
Always fast & easy!! Trucks are always clean!! Love going there!!Amy S.
Mejor ni podía ser. Brandi hizo un trabajo excelente Muchas graciasROSARIO A. | Premières impressions
Everything about the location, truck and customer service was great!Inga M.
Continue providing excellent service!RHONDA P.
Le client n'a pas laissé de commentaire.Myeong N.
Quick & easy & the truck was immaculate!!Amy S.
Very helpful and friendly employees. The cargo van was very clean and in great condition. No changes needed! Great service overall!Carol P.
Le client n'a pas laissé de commentaire.Margaret S. | Premières impressions
Le client n'a pas laissé de commentaire.Akira S. | Online Move In
Le client n'a pas laissé de commentaire.DENNIS M. | Premières impressions
Best uhaul location in Bakersfield! Awesome staff and the van was extremely well taken care of.Savannah A.
Le client n'a pas laissé de commentaire.ricky w. | Expérience générale
Easy, fast, friendly.Duane K.
Destiny was OutstandingRaymond G.
Le client n'a pas laissé de commentaire.Sheila Marie S. | Premières impressions
Le personnel était amical et serviable.MICHELLE D. | Premières impressions
It was the easiest and most friendly process ever. Merci.Angel D. | Premières impressions
Not one employe had a mask on there's a sign that says to wear mask they don't have to ? kinda odd to me and I calling an hour before location closed and no answer called like 5 times no answer just ringing and the service stability track light came on 4 times and they didn't seem to care and the rear door didn't close or open properly the management lives up satirs from what the employe said and she's always late just thought you should knowRodrigo D.
They are very nice. Special contact. U haul the bestAhmed A.
Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.julie K. | Premières impressions
Le client n'a pas laissé de commentaire.Farhad K.
Well, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.Ben G. | Expérience générale
Woman who assisted me was very nice. Truck wasn't there yet for my appointment time customer was late returning. Woman was very apologetic, called me as soon as truck was returnedGabriela R.
The staff were friendly and professional.Rellon P.
Le client n'a pas laissé de commentaire.Elizabeth H.
In side clean and very good servicegurpreet s. | Expérience générale
todo perfecto,me encanta el sistema de aire acondicionadoPRIMAVERA J. | Premières impressions
Le client n'a pas laissé de commentaire.Victor M.
The 2-person staff were very efficient but not too amiable; they kept conversation with me to a minimum, even when I tried to engage them. I would still recommend this location because its location is convenient.Anthony R.
The representative at the desk was very helpful and friendly. They provided all information needed for a 1st time customer to feel confident in the business and vehicles.Nolan D.
ExcelenteCorina G. | Premières impressions
Le client n'a pas laissé de commentaire.James j. | Premières impressions
Renting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!Eryka C. | Expérience générale
Le client n'a pas laissé de commentaire.Rudolph C.
Le client n'a pas laissé de commentaire.Brittany H. | Expérience générale
Representative present in the morning was so great and quick and efficient! I didn't have a reservation, and the truck was reserved for 11, but she allowed me to utilize the vehicle as long as I had it back by 11am. I needed it for a quick move, so grateful for her kindness. The vehicle was clean, the facility itself was clean and safe (COVID). This was my second time there and it's been great both times.Elias R.
U-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.dewey t. | Expérience générale
Le client n'a pas laissé de commentaire.Marina P. | Expérience générale
The office lady was very helpful in my questions and needsFely F. | Premières impressions
Very friendly personnel that will go the extra mile for you. I'm new to the area and they were so helpful. I would have hugged them if not for the COVID! MARYVIVIAN M.
Everything was great! Great accommodation, I called 1 day prior to rental and Demetrius save the day with an available truck.Denise T.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Antoinette S.
They were friendly and so helpful.ADAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Norma M.
Excellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.Justin A. | Online Move In
For years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.Kelly S. | Expérience générale
Seemed like all of the customers yesterday were having a bad day, but your employees were remarkably poised and helpful while they got us all back on track. Thanks you!Jeanine K.
Even with social distancing in place, my pick up and drop off of the vehicle was still quick. I think I've rented at this location 3 or 4 times now. They've not given me a reason to not come back.Grace M.
Le client n'a pas laissé de commentaire.LAWRENCE M. | Expérience générale
Le client n'a pas laissé de commentaire.Carmen P.
Excellent Service AlwaysDerek E.
Le client n'a pas laissé de commentaire.Dawn R.
Awesome service.Alejandra C. | Premières impressions
Insurance price is extremely high,Hussein E.
Le client n'a pas laissé de commentaire.William W. | Premières impressions
Destiny was amazing! She helped me out and took care of everything for me!Mitchell M.
Facility was clean and staff was friendly and helpful.Ruth L.
Le client n'a pas laissé de commentaire.Charlyne O.
Le client n'a pas laissé de commentaire.Gwendolyn T. | Expérience générale
Excellent service à la clientèleElaine G.
Le client n'a pas laissé de commentaire.Mayra D.
Le client n'a pas laissé de commentaire.Julio C.
Le client n'a pas laissé de commentaire.Veronica G.
I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.Joanna Z.
Very nice employedVienna Joiner F. | Expérience générale
Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..Heather A. | Premières impressions
Le client n'a pas laissé de commentaire.rudy Z.
Getting a U-Haul was quick and easy. The staff was Incredible kind patient.Takishia s. | Premières impressions
Le client n'a pas laissé de commentaire.Irma R.
I was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.Lauren S.
Very clean compared to other facilities.ROGER R. | Expérience générale
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️jose b. | Premières impressions
I have had good service with u-haul. Any problem I had they have been very responsive.SONDRA M. | Expérience générale
Nice place-easy accessSteve N. | Expérience générale
Very nice and professional. Made my move in/move-out easy and simple.Natasha K. | Expérience générale
Brandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great lookora f. | Expérience générale
They’re the best. 😃ADAN R. | Premières impressions
I had great service.GEORGE C. | Premières impressions
MerciNELDA F. | Expérience générale
Demetria was very pleasant and helpful. I would highly recommend this facility.Juan M. | Premières impressions
Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and familyMyrtle J. | Expérience générale
I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.JESSICA S. | Premières impressions
.Anthony P. | Expérience générale
Office manager was really helpfulNELDA F. | Premières impressions
Service couldn't. be any better than what I got. Thank so much.LAWRENCE M. | Premières impressions
Customer service is really good thereMICHELLE F. | Expérience générale
Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.jesus g. | Expérience générale
I. Appreciate your service thankyou.mary l. | Premières impressions
Good serviceHermila T. | Premières impressions
merciSTEPHANIE K. | Expérience générale
the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.Adan c. | Expérience générale
We were very happy with U Haul Storage.ofelia t. | Expérience générale
Excellent service, and facility!! Overall, a great experience.Joy y. | Expérience générale
The young lady who helped me was amazingAntionette C. | Premières impressions
Mimi was very helpful.Eliabeth W. | Expérience générale
I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.De Sheala D. | Expérience générale
The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my paymentyessenia r. | Expérience générale
Their locks are expensive and I wasn't always able to go thru the entrance because my 24hr access clicker wasn't opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.Felina Evette W. | Expérience générale
AucunELIZABETH G. | Expérience générale
IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.Damon S. | Expérience générale
The professionalism at the Panama location is always excellent.Jerry S. | Expérience générale
Couldn't ask for better service or more helpful, and informative service! Panama Uhaul is the Best!justice b. | Réservation
Kristina was a blessing! A -Z the service and support was great. THANK YOU!CHARISSE W. | Réservation
Amazing staff, if any one I know needs storage I will recommend they only go here.aaron h. | Expérience générale
Very accommodating!holly p. | Réservation
Highly recommend to my friends and relatuves.Jose N. | Expérience générale
Great to work with "insight" manager. Very impressed with the cleanliness of the storage units.Kimberly B. | Réservation
I felt very comfortable with my equipment there and other itemsjohn h. | Expérience générale
Heather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.Benjamin G. | Expérience générale
Heather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yrNancy C. | Expérience générale
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