Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4 791 évaluations

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Improving the driving comfort of the trucks.

andre W. 
Évaluation :
3

Since they didn't have used furniture pads onsite, I had to buy new ones. All locations should have an adequate supply or give the customer new pads at used prices at the very least.

Aaron C. 
Évaluation :
3

Uhaul is to expensive renting there trucks $20 an gallon of gas never again will I rent from them

chris E. 
Évaluation :
5

The folks at this location have consistently been helpful to us every time we need to get a truck and move something. Terrific van too! Almost brand new with great a/c!

Derek M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste J. 
Évaluation :
5

The manager, Doug, was great.

KENNETH M.  |  Premières impressions 
Évaluation :
5

Keep the customer's happy😊

calvin A. 
Évaluation :
5

Friendly staff. Efficient pick-up/drop-off process.

Shazia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
3

The staff were friendly, knowledgeable and helpful but the equipment & unit size I reserved were not available when I arrived. Ultimately, I had to rent a more expensive unit that was larger than I needed. There were no dollies although I reserved two. Ultimately, I had to buy one that was available.

SJONTELLE C.  |  Premières impressions 
Évaluation :
5

Douglas the manager was awesome and very helpful. Would use this location again because of his excellent customer service!!

cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin M. 
Évaluation :
5

The staff at the rental store where great.

Bob C. 
Évaluation :
5

Manager was great to deal with & I would recommend this location.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden L. 
Évaluation :
5

Very easy pickup. Courteous staff. By

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EULETTE I.  |  Expérience générale 
Évaluation :
1

I would like a full refund, could tow my car with the trailer i was given. Had me go to the wrong location. Changed my truck size in me. And to top it all off i couldn't drop of my truck where i scheduled it.

Ryan W. 
Évaluation :
5

Great!

Jay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel B. 
Évaluation :
5

Clean out the pot smell before next uhaul user!

Vince B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina H.  |  Expérience générale 
Évaluation :
5

It's crazy, I didn't get the three employees name that helped me so generously. I had great experience with this particular location. Very clean and professional

Leonetta G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taqiyyah Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Staff was very helpful and friendly

Pail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
5

The persons at the counter were exceptionally efficient and courteous. Positive experience from start to finish.

Lori W. 
Évaluation :
1

There was no A/C or working fans on the 3rd floor. Evidently, it's been that way for quite some time. Still charging a climate controlled rate. Nearly passed out unloading our stuff from Tampa, FL. That's saying something about the heat in that building.

TESSA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Val S. 
Évaluation :
5

I always use this location - best I have used

Stephen M. 
Évaluation :
2

We reserved a drive up storage unit and it was rented out from us before we arrived. We were then given a “temperature controlled unit” on the 3rd floor and the fans were not working because the outlets were on timers. The associate John was very helpful, his counter part was extremely rude. It was 98 degrees outside and took us much longer due to not having the storage unit we reserved and the ridiculous heat on a temp controlled floor.

john W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
2

The size vehicle that I reserved was not there when I arrived. I had to take a larger truck that didn't fit into the parking garage. This made the move much more difficult. The truck cab was also dirty and not sanitized. Overall a bad experience.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther C. 
Évaluation :
5

These were the nicest people. I appreciated them answering my questions. They gave me confidence in driving the truck and made my move less stressful. They were efficient.

Almira R. 
Évaluation :
5

Great price and smooth process. Everything went as expected. Merci.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Synaca N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meilyn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Great and fast check-out on the morning of my rental. Douglas Blake was very friendly and quick.

Marko R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Truck wasn't park where indicated, dolly wasn't in the truck and lock to get key was jammed (minor issues), BUT the staff extremely kind and helpful. They were onsite early and helped us through the process. The staff had extremely positive attitudes and were truly awesome. Truck was clean and ran great. I recommend this location.

Nichelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eulette I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eulette I. 
Évaluation :
3

Better organization in the drop off driveway

ANDRES C. 
Évaluation :
5

You guys absolutely crushed it. Customer service and equipment are both on point. Lancaster highway could learn a lot about how to run a business from you guys.

MICHAEL M. 
Évaluation :
4

The staff was very helpful, and went beyond what was expected, just to make our return easier

Panagiotis K. 
Évaluation :
5

I've rented, communicated with U-Haul many times. This location has far and away the VERY BEST customer service/front desk employees anywhere I've been!!! Provide them with this feedback then provide them with a pay incentive because somebody from another company is going to snatch them away from you!

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON G. 
Évaluation :
4

The staff was very helpful in not only renting a unit, but allowing us to return our van and trailer.

PANAGIOTIS K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Great staff Doug Is awesome

kevin m.  |  Expérience générale 
Évaluation :
5

The manager at this location was a pleasure to work with.

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
1

When I went to pick up my key in the lock box, there was no key in the drop box. After being very upset about no key in the drop box, I Luckily found an employee that was cleaning up. He went in the office and found my key in the office. An employee had never been put the key for my 24 hour pick up in the drop box. If I wasn't so lucky to see the employee I would have been stuck with no key for the truck I rented. That is very poor that someone from that location didn't double check to confirm all keys for the 24 hour pick up were properly in the lock box.

KENNETH B. 
Évaluation :
1

Was charged for more miles than I went. Got chafged a $30 fee for not returnin the truck with more than 1/4 of a tank which was not explained to me. Was charged $48 for 8 gallons of gas. There is no way it takes 8 gallons to go 36 miles. I ended up paying over $170 for a $19,99 truck. I used Uhaul 3 times in the last month and I will not use them ever again.

Roxanne F. 
Évaluation :
1

On June 5 I went into the location to make sure the account was paid up because there was an issue with my card on file. I talk to the manager Doug who was very helpful and we paid up my account through July since we planned on July being the last month. I realize we lost the key to the unit so I had to cut the lock and purchase a new one that same day. Well last weekend I started moving out of my unit and moving my mom into her new place. I received a call Sunday asking if we still wanted our unit, I thought that was odd since we were in and out of the unit all day Saturday and Sunday moving things to our place. Unfortunately we got cut off by the rain so we had to postpone finishing the move. Well today I tried to call them again to see what this message was in reference to. I got in touch with the customer service representative who stated that I no longer had a unit. I figured I should drive by the location to see what was going on. When I got there I found out that they had emptied out my unit and thrown out all of our belongings. What's even more infuriating is that they had already re-rented out my unit that was paid through the end of the month. I spoke with the person at the front desk and they called Doug. Doug apologized and said that he had a lot going on and for some reason I thought because we left the unit unlocked that we no longer wanted any of our possessions that were in the unit. Below is a list of items that were thrown out. I can't in my right mind figure out how this could happen. One call was made to me before they threw our stuff out. I hate this because Doug was great and very helpful the entire time. Mistakes happen but I need to figure out what we can do to replace the possession that are now ruined. Items that were in the unit: Ashley hybrid Queen mattress Bamboo pillow top mattress Istikbal futon couch Several rugs - (1) 4 x 6, (1) 3 x 5, (2) 2 x 3 and (2) entry door mats Box of wall art Plug in floor mop

Matthew J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Octavious B. 
Évaluation :
5

Great customer service! Very easy rental for pick up.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
3

I bought picture frame boxes in Houston and was told I could return them if not used. I did not use either of them and left them in my truck for an easy return/refund. Here in Charlotte, the clerk refused to accept them, claiming I was missing the tie and "how could he sell them." I explained that this is how I'd received the boxes, and he offered no further explanation, and no refund. Money wasted.

Zara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer D. 
Évaluation :
3

Only complain would be that there is no working light in my storage unit. I was told to complain to someone else since the person that was there wasn't from the store.

Ashley R.  |  Premières impressions 
Évaluation :
1

Reservation wasn't ready

David P. 
Évaluation :
5

Douglas was very friendly, accommodating, and professional. Even when I called closing time, he promptly called me back even though it was after closing time. He is an asset to your organization.

SHERYL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry J. 
Évaluation :
5

Douglas and his team at 1400 Sharon Road West in Charlotte gave us excellent service and are very pleasant people to work with. We will be back !!!!

Ulrich B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J.  |  Expérience générale 
Évaluation :
3

The drop off lot was small and the truck+trailer didn't fit easily. We had to walk around to find the key drop off, additional signage would have helped us find it.

Forrest D. 
Évaluation :
4

Very quick drop off. Love that. There was an area for returns, the rep met us at the truck, said we were good to go.

Mark H. 
Évaluation :
3

My first van malfunctioned on the second day (dashboard lights stopped working). I did receive a different van to use for the remainder of the week. However, when I first arrived it was suggested that I call roadside assistance to get the fuse fixed, which seemed odd that a customer who is actually on site would be directed to make this phone call. It was also disappointing that neither of the two employees on site offered to help transfer my belongings from the old van to the new one as that would have been much appreciated customer service in 90+ degree temps.

Amanda W. 
Évaluation :
5

Perfect 💯💯💯

Patricia B. 
Évaluation :
5

Nothing! Everyone was so friendly & personable.

Stan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

innocent N. 
Évaluation :
4

The biggest issue was the lack of people running back and forth and no one behind the counter continuously. Otherwise a great experience.

Joelle B.  |  Premières impressions 
Évaluation :
5

Douglas, the manager who checked me in was courteous and knowledgeable. I was on the road in 5-10 minutes.

Kenneth D. 
Évaluation :
5

Jamal and John were courteous, empathetic and extremely helpful. I will go back there any day of the week. I was grateful for their patience and help. They went above and beyond.

Lori S. 
Évaluation :
5

Very helpful and professional

Darryl R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

The manager was very helpful all through the pickup process. Merci!

Jon V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin T.  |  Premières impressions 
Évaluation :
5

Let renters know they need to purchase a lock coupler for the hitch if towing overnight to prevent trailer from being stolen off the hitch.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciatta D. 
Évaluation :
1

Store manager incorrectly charged me by a large sum. He was rude, refused to listen to my concerns and when I told him I would deal with the issue latter by phone with the regional supervisor, he showed no concern for repercussions against his job for his lack of attention to customer care.

Mark A. 
Évaluation :
5

Jamal was great to work with. Very professional and informative. He made sure that I had everything I needed and had an appropriate sized unit.

PAUL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison G. 
Évaluation :
3

Depends which agent you get as to what one gets charged

Alison L. 
Évaluation :
5

Love the U-Haul bike

Chris S. 
Évaluation :
4

I wish we had the dolly carts that were ordered.

Michel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawni R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R.  |  Expérience générale 
Évaluation :
4

The fuel level was grossly inaccurate and my reporting of it in the app did not stop me from being charged a fuel surcharge even though I filled the tank. I had to wait 2 hours on hold to contest the charge and have it removed.

Clayton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera B. 
Évaluation :
5

The person that checked me in was great. Nice personality and helped with my every need.

shawn W. 
Évaluation :
3

There isn't enough staff. Lines and just one person manning the counter. Very nice helpful guy but just overwhelmed.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Nothing - special kudos to the staff (the two folks I interacted with behind the desk were especially great, as was the young man in the lot).

Russell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
2

Waited too long for truck Had to help fold the 24 moving pads Truck had no washer fluid for a 10 hour drive Truck pulling to the right pretty badly

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Expérience générale 
Évaluation :
5

The staff was professional, very helpful and friendly. Douglas was excellent to work with and I enjoyed watching him engage with other customers. Kind, pleasant and professional.

Sincerie J.  |  Expérience générale 
Évaluation :
5

Jamal was outstanding. He was friendly, professional and exceptional worker. He went out of his way to help me.

William D.  |  Premières impressions 
Évaluation :
5

Very nice management staff, secure facilities. Merci.

Guy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Premières impressions 
Évaluation :
5

Douglas and jamar was very pleasant and polite!!I think her name is Chantel,she was a sweetheart

Adriane C.  |  Expérience générale 
Évaluation :
4

Had outside storage, didn't have immunities of lights, and personal cleaning my storage, and climate control, also many times I had to ask for vans to be moved so I could get access to my storage,but I received a letter about increasing rental,for those tasks.

Maurice D.  |  Expérience générale 
Évaluation :
5

Loved that you give 30 days storage for free when you use one of your trucks. The manager Doug is friendly professional

Tamika S.  |  Expérience générale 
Évaluation :
4

Doug was awesome. Give him a raise.

Sheldon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akeem r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY AND A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadine J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L.  |  Premières impressions 
Évaluation :
5

Very good experience!

M W C.  |  Expérience générale 
Évaluation :
5

The staff at this location were always helpful & attentive.

TYKEYTRA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnetta S.  |  Premières impressions 
Évaluation :
5

The staff was great. Courteous and accommodating. Especially Saunda and Hattina. It was a pleasure doing business with U-Haul.

joel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad C.  |  Expérience générale 
Évaluation :
5

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy M.  |  Expérience générale 
Évaluation :
5

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william e.  |  Expérience générale 
Évaluation :
5

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  Premières impressions 
Évaluation :
4

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
3

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Premières impressions 
Évaluation :
1

You must be joking. You contacted me an hour before the auction and wouldn't let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Great staff!

Cassie H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latara M.  |  Premières impressions 
Évaluation :
5

great staff. please, no more surveys

Jeremy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chante A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colby r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W.  |  Premières impressions 
Évaluation :
5

The team was so wonderful, professional and helped me with any question or concern I had about my storage unit and the truck rental for my sons move to Charlotte. Would highly recommend this location!!

Tom H.  |  Expérience générale 
Évaluation :
5

The staff was friendly, knowledgeable, and willing to work with me. The only criticism I might have is the automated phone answering software, which did not always have an appropriate response for my needs. The people always did.

WILLIAM G.  |  Expérience générale 
Évaluation :
1

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  Premières impressions 
Évaluation :
5

My only complaint is the reservation center did not relay my reservation to the site. When we got there, there were no more large units available. We ended up with two smaller units on the second floor- not the large unit we could just drive up to. VERY INCONVENIENT! Especially after driving in from Florida. Manager was amazing and tried to make this right but it took over an hour of our valuable time. Reservation Center sold me an office space not a storage unit! But she didn't have that either. This issue seems to be entirely on the reservation center and poor communication.

CHRISTINE U.  |  Premières impressions 
Évaluation :
5

Very nice place.

Serhii D.  |  Premières impressions 
Évaluation :
5

Dj was a great help .very nice person and helpful

Chakiea T.  |  Premières impressions 
Évaluation :
5

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  Premières impressions 
Évaluation :
5

My customer service agent was awesome!

RONCEY M.  |  Premières impressions 
Évaluation :
3

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  Premières impressions 
Évaluation :
5

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prudence s.  |  Premières impressions 
Évaluation :
4

Douglas is a very fine representative for U-Haul. He made the process pleasant and easy from day one.

Wayne N.  |  Expérience générale 
Évaluation :
5

They have good customer service they're very polite

Linda M.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and helpful. THANKS!!!

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin D.  |  Premières impressions 
Évaluation :
4

Had a frustrating situation, bit it was handled well. When I arrived to my storage that was assigned, there was another lock on it. The ladies in the office gave me a key to remove their lock that didnt work, so I had to go back to the office. They ended up reassigning me to another storage, luckily next to it. Because of there mix up I had to stay past the time of truck check in. But she assured me that she wouldn't charge me for having to check in late.

AMBER C.  |  Premières impressions 
Évaluation :
4

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt V.  |  Online Move In 
Évaluation :
5

The management and staff at 1400 Sharon Rd. W. U-Haul were always friendly, courteous and helpful. I couldn't have asked for a better customer service experience and is my reason for an excellent overall experience rating. Might be helpful if U-Haul addressed the elevator glitch. Oftentimes I could check in with my card at the front gate, yet unable to access the elevator to my 2nd floor storage unit. The card reader at the elevator either wouldn't read my card or would read it and yet the elevator would still not work.This caused the manager and staff to have to interrupt what they were doing to come and help me resolve it. They were always polite and always displayed a wonderful attitude.

Joseph B.  |  Expérience générale 
Évaluation :
4

Douglas and the young man working with him were amazing. They were very helpful and attentive to my needs.

Cynthia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynor H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Manager at south blvd location was amazing

tyson t.  |  Premières impressions 
Évaluation :
4

Staff was very friendly an accommodating. Showed me each the storage units I was considering. I requested a new unit after realizing the one I had was not climate control. They did it without objection. Good experience.

ALBERT A.  |  Premières impressions 
Évaluation :
4

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary l.  |  Expérience générale 
Évaluation :
1

Climatized feature was well below average. Items were covered in mildew. An oriental rug mildewed and rotted. This is Compared to our storage unit at Park Road which had no mildew ever. Also, Utility carts never available. Always available at Uhaul Park Road. Property gates always open. Again not at Park Rd. We were told utility carts were unavailable at Sharon Rd since they keep getting stolen. Thus we moved out.

robin g.  |  Expérience générale 
Évaluation :
1

Employees smoke Marijuana on the job. We used Uhual three times during our move at different locations. Uhaul has a systemic customer service problem. We will not use again if we can avoid it. This particular site is a dingy dirty facility. We moved to another storage. Would not use again or recommend to anyone.

ANTHONY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal D.  |  Expérience générale 
Évaluation :
5

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary l.  |  Premières impressions 
Évaluation :
5

Everything was great

erin t.  |  Expérience générale 
Évaluation :
5

Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.

Joel G.  |  Premières impressions 
Évaluation :
2

I had a roll up door get stuck which took 13 months to have repaired. The general manager (not the desk people, but the manager above them) at the time was extraordinarily confrontational. He was retired military and talked to me like I was his subordinate. Fact is - I am retired military as well and recognized the fact that he had apparently not been properly re-socialized to life in the civilian world. At other times the desk people have ranged from friendly and outgoing, to dismal and apathetic. The turnover of employees interfered with developing any kind of good relationship between me and the facility. Having been an eighteen year customer, I would have expected that the staff would be able to at least recognize me to the point that we did not have to wade through my records to establish that I am in fact a customer and just wanted access to my unit. The facilities were good enough (with the exception of the door) but overall a very disappointing experience. Pay people enough that want to make a career there and all of the above could be improved.

TODD C.  |  Expérience générale 
Évaluation :
5

I have had nothing but a great experience with each U-Haul location that I have dealt with! I especially appreciate Sam at the Sharon Rd West location for helping me with an issue I was having while trying to pay the rent for my storage unit. She was very professional and helped me a great deal! U-Haul has a lot of security features and very clean storage units. They make renting their trucks/vans easy as well. I will never use another storage facility or moving rental facility again!

BRENDA C.  |  Premières impressions 
Évaluation :
5

The swipe in/swipe out situation is different from any other storage place I've used and a little confusing but so far so good. The movers and I did notice that the layout of the building is pretty tight and labrynthine and a little difficult to maneuver large furniture.

Danielle B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

norvaletta M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orie w.  |  Expérience générale 
Évaluation :
5

By far, this is the best U-Haul facility I have ever done business with. The staff are well trained in U-Haul Products, Services and in Customer Service! The Sharon Road West location is a 5-Star Facility and I suggest you do business with them... Eddie B. Charlotte, NC Myrtle Beach, SC

Eddie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G.  |  Premières impressions 
Évaluation :
5

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

Chad C.  |  Premières impressions 
Évaluation :
4

This was my very first time having a storage unit, The staff was very friendly and helpful. I want to giive the staff an A+ for all their help ,I had the pleasure of meeting Keisha, Sam David, Tierra . I would like to thank each of them for all of their support and help.

essie t.  |  Expérience générale 
Évaluation :
5

Although the office was very busy on the morning we rented, the desk staff remained calm, friendly and courteous. Since it was our first time renting a storage unit, the staff walked us through the process and took the time to answer our questions Highly recommend this location.

Patrick B.  |  Expérience générale 
Évaluation :