Just keep on doing what you do, great service.
patience B.Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area
Testimonials From Recent Customers
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Clean the vehicles inside, make sure the lock is on the car, and make sure that you have the correct amount of gas that is in the truck
Jestina A.Great Customer Service. Great equipment selection. No waiting around for pick up or drop off of rental equipment. Highly Recommend.
Conrad S.Janzelle, I think that's how her name spells, was very polite, respectful, and courteous while helping us hook up the trailer we rented. Kudos to the young lady!
Victor N.My pick up location was moved twice for the trailer, that was not a major issue, it was more just an inconvenience being originally the pickup was 5 minutes from my house and this ended up being 40 minutes an completely in the wrong direction. With that being said the ladies on the phone were very helpful with making notes in the system to give me extra time for the rental at no extra charge being that I now had to have the trailer longer due to drive time, that was very accommodating. The major issue was the manager when I got there to pickup he was an absolute jerk and rude from the moment we started talking. He would not let me talk or explain the situation of the notes that were written in the system or why I was there early. Every time I tried to talk he would cut you off and shut you down. He argued that there was no trailer there for me but I had fiscally parked in front of it. He then finally went out there and saw there was the correct trailer on the lot, In turn instead of saying sorry I didn't realize that was here he questioned and blamed his employees (talking down to them in front of me) that they did not check it in so it was not in the system. He was an absolute a** if I did not absolutely need the trailer that day for moving I would have walked out, and honestly if it was a few years back before marriage and some kids I would have probably punched the guy in the face.
Phillip B.Make sure truck is ready and not blocked in by another truck. Have equipment stated in reservation prior to pickup instead of saying oh we don't have any of those anymore. ** Needs more staff.
Willson L.Absolutely Amazing. If all businesses were run like U-Haul everything would be great!!!! dipak
DIPAK B.Keep doing the good work ok
FRANKLIN E.The manager was so nice
LATASHA W.Made reservation for U-Haul Moving & Storage of Memorial City, 10220 Katy Fwy, Houston, TX 77043 and reserved movers as well. Uhaul later said there were no 6x12 trailers there and revised my reservation to 11334 Belaire Blvd which made me drive much further across Houston on the move date only to find their 6c12 trailers were not “one way†They called a manager who wouldn't allow me to take the trailer. The people at this site were terrible and it took them 15 minutes to check me out with a lock. They redirected me again, further across town to 8518 Hey 6 S where I got the trailer but they told me I had to pay again for boxes, tape and other supplies on my original order because the other location should have given them to me. I was late getting back and 2 kept brothers moving (which I scheduled through uhaul) waiting and had to pay for the moving supplies twice with no refund. Terrible experience due to lack of thinking and poor communication from uhaul. Brad Tamsey
Brad R.General manager has sort of a sour attitude. Good location with lots of options though.
ADrian G.The guys where great!!! The young man helped me hook up my trailer and was friendly. Thanks guys
Jay Y.Great customer service!
DEANN O.everything was good
Christopher C.The new trailers are GREAT! I think the wheel bearings actually have fresh grease. I really like the new safety cables instead of chains, and the ball locks. Much easier to get connected!!
Jon R.I just want to say thank everyone for all they do keep up the awesome and amazing work that everyone do
LAKENDRA H. | Premières impressionsI was happy with the gentleman who take care of us. He was nice the first time someone was nice on that location thank u
Luis M.Bien
Kingsley O.While being serviced to pick up our scheduled trailer, one of the associates was blaring music out of their phone with profanity. He also answered a phone call regarding an unauthorized charge and after he hung up, he laughed and said that the manager charged the person on the phone incorrectly. When we returned the trailer on the day we scheduled to return it, they took information down and did not provide a return receipt. Two days later I received a receipt saying that the trailer was returned a day late and was charged for it. We called and had to argue for a refund of that one day. Obviously this is a reoccurring issue that has now become normal. Someone needs to restructure that place.
Maryann N.The workers at uhaul were extremely helpful and polite helping me get equipment.
Trumaine D.Very efficient and polite!!
Jason D.It took nearly an hour to get a truck. When I did get it, the tank was nearly empty
Daniel Z.Most of the staff is unprofessional. They didn't give me all the items I paid a for. Came back to get the wardrobe bars they forget to give me and they gave me the wrong one so I had to come back again.
Adedayo N.no improvements needed.
candice J.The staff at the location on highway 6 sugar Land is one of the best locations and staff members that will help you get what you need.
James S. | Premières impressionsThe manager was rude
wafaa M.The staff made this place better
Rios S. | Premières impressionsGet other employees that care about the business and the units.
ellis C.Everything ok
MOHAMED H.CSR was not upfront about equipment that was not available. Initial charge did not match the quote online. App was buggy and did not allow for precise fuel reporting, triggering an unfair charge when I returned it with more gas than it had before.
Anne B.The employees looked like they did not want to be there .
Ngozi N.Excellent service à la clientèle.
Leslie N.Ms Guzman was very helpful and professional .
MIGUEL E. | Premières impressionsJust superb service by all the staffs at this location
HAKEEM Y.Keep customer service personal per usual!
KATHYLENE H.I would've like access later and some time my code and card didn't work . The prices and facility was nice
vernon b. | Expérience généraleNeed to improve customer service.. the service was slow ..
SON HUNG T.They falsified the mileage. There was one mileage in the paperwork but when I got in the vehicle and started it up it already had 3 mile past what was in the paperwork. Also, they had less than 3/4ths of a tank of gas and I put it back where it was when I rented it. They still charged me $22 for gas. Then when I brought it to them they asked me if I took pictures knowing I didn't since I only had 3 hours to get the vehicle back. This is dishonest and basically stealing from the people so no This was not a good experience. Then they tell you that you're good to go ahead and leave before you get a final bill so that you can get a bill by email 5 hours later showing that they added all of these additional charges and you can't argue about because now their closed.
Detrich H.GOOD SERVICES
lydia A.I was debited twice for a single transaction. I gave them just one of my credit card. But yet only God know how you guys got my both credit card for bank of America and Capital one debited...
Idoko M.Rien
KINGSLEY O.Branch and his team are fantastic. I was in and out in a few minutes. Great team.
David F.when i got the uhaul from pick up location it has already few damages and those i took picture and even told the one of there employee who said we know all the damages and you just take a picture of all damage for safe side but when i went to return they still charge me damage cost $250.
Muzaffar S.Excellent
ADMFAAUDIOLL A.I received spectacular service from the team they were great!! & went above & beyond to satisfy my needs !!!
Clarence B.This place is great - they are just super busy - Very large selection of vehicles - so you will not have a hard time renting anything at this location. Unfortunately we got there right before closing - so it was a bit hectic - but that is on us not them... they were all very friendly.
Lynnette H.Everything perfect
MOHAMED H.Rien
Andrian T.Thanks for the friendliness
Lakresha L. | Expérience généraleNa
HUGO B. | Premières impressionsKeep up the cutting edge Thanks
Hans S. | Premières impressionsMy trailer was broken in twice. They stole my belongings. Spoke to the manager, he said was going to find me a better locations. But he never did.
David E. | Expérience généraleI currently had Automated payment until my bank had to cancel my card Bc my cc was compromised. With that said uhaul couldn't pull the payment out. And charged me a late fee. A fault not of my own. I still did not have my cc and was waiting on usps. I emailed them to let them know the issues and a nice gentleman (customer service) said I could get late fee taken out but to call them. I did call them and the customer serv. woman told me she couldn't take out the fee. Therefore I will be closing my account and the fact that I couldn't get a late fee taken out speaks volumes. Uhaul has also hiked up prices again and I will just go find a cheaper and nicer place that will work with me.
Ema F. | Premières impressionsMerci.
Ronald R. | Expérience généraleUnfriendly staff. I had an unpleasant experience with the female staff member when reserving the the unit and once over the phone. When I asked for the number of corporate I was told that I could find it online. Being out of state I've only visit the facility once. My assistant experience with the other staff has been great.
Camille M. | Expérience généraleThe General manager Branch Young deserves that position for his outstanding customer service, he is a great manager. The evening shift supervisor or lead staff Yubi Guzman is always pleasant to customers and always willing to go an extra mile just to help customers, I even told her that she works like a strong man. Because of she and the General manager customer service skills, I will always make the Uhaul at sugarland Airport area on highway 6 my first choice when dealing with Uhaul. My negative experience: the morning shift supervisor or lead staff, she was never polite in dealing with me and if she was the only person at that location as a Uhaul storage staff, I would have never revisited that location ever again to do business with Uhaul, I even tried not to remember her name. The rest of the staff has great customer service so I will say overall, they are a great team.
Marion D. | Expérience généraleOffice staff was very friendly and very helpful.
Debra D. | Premières impressionsCouldn't make payments assumed my unit had been suctioned off employees let the bill run to over 400 before contacting me about it
Rudolph S. | Expérience généraleBuenos
YUDENIS L. | Premières impressionsThe Brittany lady which was the cashier was so rude an inconsiderate she don’t need with tha public she’s horrible customer service on tha other hand Trevon had help me earlier in tha week was so nice nice an considerate As well as tha Mgr on duty was very helpful but my move out day Brittany was horrible I’ve deal with this location over 15yrs
mary t. | Expérience généraleThe gentleman who helped me at Sugar Land Airport location was very thorough and extremely helpful
Shahab M. | Online Move InThis location in particular has been my best experience with the U-haul company except when there was an over charge on my account which was corrected
MGBEUDO O. | Expérience généraleExcellent service
Bankole M. | Premières impressionsAll I say good 👍🇺🇸
nahoko n. | Premières impressionsStaff was VERY helpful and professional.
Algy Jr A. | Premières impressionsThe Lady that day was a great help to me to set me up for the storage of my motor home Thank You
Mark T. | Premières impressionsThe place was very clean and having the dollies available helped with my storage.
TAWAN W. | Premières impressionsMy trailer was stolen from your facility they said i had to call the police to make a report and from there contact corporate make a report with them and maybe then be able to view the cameras or corporate would review cameras so i did i was on the phone for over an hour and the customer service employee said i would get a call from the corporate manager and thats about three weeks now no one contacted me nothing was done to help me get info on who stole my trailer or for damages done to it the employees at the office are complete a-holes they do not care about not ine single customer the manager there was clueless about what her job role i would never recommend this storage facility me thinking that since its a big company everything would be under control and safe but im sorry sounds like im just complaining alot but your employees there just dont care about there job and or attracting customers when they walk in they are very rude and non caring
David m. | Expérience généraleMy unit was broken into and a bulk of my items stolen like my washer and dryer, 2 tv's and a range of other items. Manager was very rude and not helpful. He was only helpful when the police arrived and requested his assistance in the matter. There is apparently according to the manager, no cameras to see who or when my stuff was stolen. I remember specifically asking the sales girl for a storage with AC because i had a washer and dryer etc and did not want them to rust in an outside unit. She told me there was none and instead gave me these 2 units in the end corner. It really random how my unit was then broken into and the specefic items in mentioned in check in was stolen. I will never do business at this location ever again or recommend it.
ANTOINETTE B. | Expérience généraleSomeone there tried to use my card 10/24/2012 and get money for fees I did not have on my truck good think I keep my card off .so I called and they told me I owe for parking the truck in the wrong spot 🙄 I've been using uhaul for years never hear that before
DELLA P. | Premières impressionsGirl there..couldn't find my acct. Needs more training ..need more carts
miguel s. | Expérience généraleGood management
Ugo Chinasa O. | Expérience généraleFrequent break ins, no responsibility taken
Salman H. | Expérience généraleAll the loading dock fully parking with truck return and all CS parking car at the parking lot,make we had to walk couple hundred feet from loading dock to our car for loading..
ANDY M. | Expérience généraleOne worker in particular was very helpful, hate I cannot think of his name
Ahmanda P. | Premières impressionsStaff not really friendly
NNADOZIE N. | Expérience généraleAwesome
BABATUNDE A. | Premières impressionsThe pricing is real competitive and I like the fact that a gate opener was provided.
hector c. | Premières impressionsI'm extremely dissapointed to find out that some items are missing after moving the items out of storage. I noticed so far that two (2) WESTMINSTER'S CLOCKS were stolen and a box of NIKE SNEAKERS. I also know that the U-Haul Movers had cars which they couldn't have stolen them. What investigation will you provide or please call immediately to let me know what is going to be done....that is so wrong.
Nate P. | Expérience généraleKeep up the good work good customer service
RAYMOND B. | Premières impressionsWe reserved a storage unit weeks ahead of time, but upon arrival were told there were none available. They could only give us 2 smaller units instead of one in a non climate controlled area and charged us normal rates (not the rate agreed upon). There was no compensation. This was extremely inconvenient as we had just moved from Kansas and had traveled almost 800 miles. I am not impressed.
Kaitlin G. | Premières impressionsGreat facility. We felt comfortable leaving our items here, very clean & safe. Would recommend.
Ginger S. | Expérience généraleI highly recommend this U Haul for any one that has storage needs. It's convenient and the staff are professional
francis n. | Expérience généraleThere is no grace period for time out of the storage regardless of circumstances in your control or not.
Barbara W. | Expérience généraleService is excellent. The staff is knowledgeable and always willing to help. The grounds, facilities, and storage units are well maintained.
danilo m. | Expérience généraleThe Customer Service representative was friendly, professional, knowledgeable, informative and helpful.
LINDA C. | Premières impressionsMy access code was accepted, but the doors were locked. Absolutely no one was available via phone, to fix the problem.
ROSANNA A. | Premières impressionsGood customer service 👍
Opeyemi A. | Expérience généraleVery good service and the process was very easy.
Gabriela L. | Expérience généraleWith the exception of error in billing me for extra day (which has promptly been corrected by your customer service), everything was great.
SAMUEL A. | Premières impressionsWhen I arrived with the Uhaul truck full, I was unable to unload my things because the system was down, and the movers I had had to leave. I was forced to find new movers which charged more than the ones I had scheduled. It was very frustrating.
Katrena R. | Expérience généraleVery good service!
scheagbe m. | Premières impressionsDue to your system being down a day prior, I wasn't able to get the size I made reservations (10×15) for which cause me have a problem placing all of my belongings in the storage I purchase (10×10). Great customer service, they apologized for my inconvenience and extended my rental.
Jautaunne M. | Premières impressionsVery helpful employees! Dominque was so sweet & helpful!♥️♥️♥️
laura d. | Expérience généraleThe staff was very accommodating in helping us with all our needs to move out. Even though we were not local any and all questions that arose were promptly answered. Almost 18yrs my mama had her belongings stored there and it was very refreshing to know they cared about her possessions as much as she did. The Mgr. Mr Branch helped us out tremendously knowing we were not local . He went over and beyond to make the move out exceptionally well. He even contacted us via phone after move out to make sure we were satisified. God bless him. We will always be a Uhaul customer. Thank you. Take care and stay safe.
LUCY R. | Expérience générale