Customer Reviews for U-Haul Moving & Storage of Benton Harbor

Évaluation :

5

Very knowledge and very respectful good overall service

Évaluation :

4

The young lady at the desk was the best u haul rep I've ever had.

Évaluation :

4

My only comment was we were not told ahead of time that there was a mandatory 24 hour wait after the box arrived and we called for access. Our local store let us in bc they had not put it in storage yet. The email we received only said the box was here and did not mention a 24 hour wait period

Évaluation :

5

Great service!

Évaluation :

3

The clerk that took care of me was irritable, angry and not helpful at all. He was incompetent in his ability to secure a simple reservation, he was constantly complaining about his responsibilities. He failed to secure a furniture dolly for me, and then lied about it when I requested a refund for something I never received.

Évaluation :

5

Outstanding service, the best U-Haul I have used. A Professional Staff, and Service, always courteous prompt although one of the busiest Uhauls. Very clean. They do business the old school way with integrity yet have the technology of the future. Other companies need to try to emulate.

Évaluation :

5

NOTHING at all. The lady working ( I forgot her name), was so much MORE than helpful. She really bent over backwards to help me get the correct trailer that I needed. I had already received a trailer at another location that had closed, when I realized my mistake. The customer service agent in Benton Harbor, asked a few question, made a phone call, informed me of my choices, and had me on my way in a timely manner. She hooked up the trailer, the lights didn't immediately work, she tested them, corrected the error, and had me down the road, all of this in less than an hour's time. Thank you UHUL.

Évaluation :

5

excellent service

Évaluation :

5

excellent service

Évaluation :

5

Continue being nice, respectful and always willing to help !! Thank you so much !!

Évaluation :

5

Dropping off equipment was efficiently done. The person in yard unhooking trailer did a very good job.

Évaluation :

2

Long wait and nowhere to park

Évaluation :

4

Service was great, even with the power outage in parts of Benton Harbor! Did report a rear driver side flat inside tire on return, thanks, Brad

Évaluation :

5

very polite

Évaluation :

5

great service

Évaluation :

4

The inside of the vehicle smelt like like someone had been smoking weed in it, but aside from the headache inducing smell, the vehicle itself preformed very well, the people were great to work with, very informative, and pleasant! The after hours return sequence would have been nice to have a rundown on before leaving, but it got figured out after a while, thank you!

Évaluation :

1

The building had water on the slip hazard, truck was nasty and dirty no one ever wiped it down. My fiancé cleaned the truck before we moved it. On the highway the truck was shaking over 60 mph, a piece of junk. Just giving my truth.

Évaluation :

3

Have they keys to the uhaul at the original location so the customer doesn't have to go to a completely different location to get the truck they rented.

Évaluation :

5

Smooth transaction. Very pleasant staff.

Évaluation :

5

The service was unbelievable kind, knowledge about the equipment.

Évaluation :

1

Improve quality work, install hitch correctly, treat customers with respect and take ownership of mistakes.

Évaluation :

5

The staff were friendly, helpful, and efficient. We got our trailer quickly and were on our way! Thank you!!

Évaluation :

3

This truck says 10 miles to a gallon I DETECTED LIES I got maybe 300 miles to a tank. My trip was 661 miles I had to top off the truck it was on a half tank when I got it, then I had to full up 2 more times.

Évaluation :

5

Owner is awesome. He is very customer-centric. A difficult quality to find these days. Greatly appreciate his attitude and desire to help.

Évaluation :

5

Very clean storage room, but was expensive for a 10x10. The employees were helpful knowledgeable, fast, and friendly. Even a young new employer was very helpful.

Évaluation :

1

I pulled in and after sitting in my vehicle for over 5 minutes, I had to search to find the entrance. Once inside two guys were behind the counter with their feet propped up on the counter. Both people were obviously playing games on their phones. They acted as though I was bothering them and were completely unprofessional. When I told them I was outside to drop the trailer, they looked up and saw my truck and the trailer on the monitor.

Évaluation :

4

I would do a better job at maintaining the equipment. Our trip was delayed because a new battery had to be put in the truck.

Évaluation :

5

The staff was courteous and helpful!

Évaluation :

5

They always are nice people, real people!

Évaluation :

5

It is all about the excellent service and so respectful

Évaluation :

4

U-Haul is Great service ONLY for Truck rental. No complain for Truck and Truck rental service centers.. They are great. Do NOT hire any labor from "Moving Help" site. especially the low labor one as they all are SCAM. I booked "Forshey Movers" for Madison AL location ( they are in Ardmore TN) and WORST experience ever..No one picks up the phone or email response and last day NO SHOW.. NO calls even after date for any apologies.. I feel like there is NO company like Forshey Movers as unable to find in Google or google maps.. STAY AWAY from moving help.. customer service - especially Sonya from Mountain time zone worst worst worst..

Évaluation :

5

good service

Évaluation :

5

I informed rep upon arrival of the status of the unit upon pick up and rude clerk upon pickup. He was very helpful and understanding and said that was not allowed per company policy the unit is supposed to be cleaned and sanitized upon drop off.

Évaluation :

5

Drop off was a breeze. Staff was very professional and friendly.

Évaluation :

2

Have rental clean and ready for pickup. Ensure vehicle is well maintained. The key took jiggling just right to unlock, I spent 30 minutes trying to unlock the vehicle after a stop. I did not lock the vehicle during the rest of my rental.

Évaluation :

1

The truck I reserved was not available. I had to drive 22 miles to get the vehicle. The guy in S. Haven was clueless and less than helpful. He was more concerned with changing someone's oil than helping me with my rental.

Évaluation :

5

Excellent customer service. So respectfully the service was great.

Évaluation :

1

Attn: U-Haul manager, Your system has some serious flaws that are detrimental to your customers! 1) Specify better on your website that cargo vans are "in-town" rentals only and must be picked up/dropped off at the same location. When I indicated that my mileage was going to be ~1 200 miles, that should have been a big red flag to you that my rental was not "in-town." 2) If you say that "a local U-Haul representative will call you by 6pm on Thursday, May 26, 2022 to get agreement on and schedule available time, equipment and location, " make sure that happens because it didn't. 3) When I sent a message to you via your website specifically telling you that I was picking up the cargo van in Benton Harbor, MI and dropping it off at a different location in FL, make sure someone reads those messages and acts accordingly. 4) When a rep tells me that my new 10' truck rental will total $500, make sure that the rep puts those notes in your system or if he did, make sure that the counter rep can see those notes. On 6/12/22, Cody told me that the TOTAL would be $500 INCLUDING the Safe Move insurance. He didn't say that any applicable fees and tax would be in addition to that. He said the TOTAL would be $500. On 6/13/22, when I picked up the truck, the counter rep told me that the total was $624.34. That's a big difference from $500! $124,34 to be exact. The counter rep was unable to help me and neither she nor I could get a hold of a U-Haul rep via phone. On 6/20/22, I sent an email to U-Haul's Customer Service explaining these issues and asked for a refund in the amount of $124.34. I have yet to hear back from them regarding that. U-Haul has some serious internal problems, broken systems and poor management IMO. It would be nice if someone there did the right thing, contacted me about the above and honored my refund request.

Évaluation :

2

The staff were not particularly helpful. Seems like you need more people working there.

Évaluation :

5

Teammate was excellent and thankful for my business

Évaluation :

5

Very helpful and understanding of shape of unit prior to my dropping off.

Évaluation :

5

The staff here are great. They were working very diligently to sort out the mistake made by the pick-up location.

Évaluation :

5

Both in-person and over the phone, the couple of people I worked with at this location were helpful and relaxed.

Évaluation :

3

Be more friendly. Staff was rude when i returned the truck.

Évaluation :

3

I checked in online before I went to pick up trailer. There system did not have it. I had to check in again.

Évaluation :

1

The remote pick up didn't work and I was misinformed regarding the opening hours

Évaluation :

5

Great.

Évaluation :

5

The folks in Benton Harbor are the BEST!

Évaluation :

4

The trailer inventory seems to be showing it's age a little

Évaluation :

4

Very good, prompt service on check out from the owner. Truck functioned well and was right sized/priced. Only complaint -- the online self-check-in didn't include instructions all the way through...like, how do I physically get the key and know which truck is mine? And I have to have a second security feature to rent a truck? Like, a passport or you're going to call my friend at 7am?? No thanks. I just went to the counter to get my truck.

Évaluation :

5

Truck needs servicing...Oil, and new brakes.

Évaluation :

4

Three days later and I still do t have my receipt. This is the third time it has happened.

Évaluation :

4

Efficient and organized. Able to get in and out quickly. Merci

Évaluation :

4

Clean up outside where the trucks are returned. Tools and junk is all over the place after hours.

Évaluation :

3

Securement strap mechani was rusted. Employee had fo spray lube to loosen rachet. Also, I am not comofrtable with new procedure whereby employee's personal phoje is used to take picture of my ID. A different Uhaul location has the same policy.

Évaluation :

3

When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.

Évaluation :

5

I only rented a Uhaul Truck

Évaluation :

4

Very nice people working there.

Évaluation :

4

Staff and Manager where very polite and helpful.

Évaluation :

1

Upon moving out there was mice feces all over my items… totally disgusting.

Évaluation :

5

Everything went well. Just whaling on my $100 deposit. Thank you for your service

Évaluation :

2

I canceled reservations I need money back

Évaluation :

5

Great personal service.

Évaluation :

5

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Évaluation :

5

Merci

Évaluation :

5

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Évaluation :

5

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Évaluation :

5

N/a

Évaluation :

4

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Évaluation :

4

Bien

Évaluation :

5

Good service

Évaluation :

5

All good.. Thanks

Évaluation :

5

Helpful crew

Évaluation :

1

I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Évaluation :

5

All of the staff were very helpful and pleasant

Évaluation :

3

A lot of dust and pollen got into the room I had.

Évaluation :

1

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Évaluation :

2

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Évaluation :

1

Refund process was extremely cumbersome, I will not use UHaul again

Évaluation :

5

Very professional, knowledgeable, and timely in all phases of this reservation process.

Évaluation :

1

Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.

Évaluation :

2

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Évaluation :

5

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Évaluation :

4

The Manager was very helpful and the deliveries and storage worked out great.

Évaluation :

5

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Évaluation :

5

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Évaluation :

5

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.