Customer Reviews for U-Haul Moving & Storage of Brockton

2 926 évaluations

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I was told that I wouldn't be charged for another day if I returned the vehicle before 9am the next day. I was charged another day

Phillip S. 
Évaluation :
5

It was excellent customer service helpful fast and return was the same way thank you very much 👍🏽

TYRONE S. 
Évaluation :
5

Very friendly and excellent customer service.

Idaliz A. 
Évaluation :
3

Overcharged for our rental

Kim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Y. 
Évaluation :
5

Great service 👏 superb, friendly and very efficient staff.

Ifeanyi O. 
Évaluation :
4

Aucun

Colin R. 
Évaluation :
4

24/7 share service is a good concept with poor execution. I booked Brockton only to have them switch it to Abington. I drove to Abington, but the app said I had to go to Brockton. There was another couple there for Abington, but no keys in the box. I called customer service and they connected me to someone that didn't answer. The Abington store doesn't open until 9am, so I took a ride over to Brockton to see if it would let me pick up the truck there. The app worked and I was able to get a key to a truck. So, why was I sent to Abington and why was there no customer service via phone?

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
3

The truck was unsafe to drive. Stalled when backing up- brake light came on. So unsafe. Horrible and super scary experience. No one should be put in that situation.

BEVERLY S. 
Évaluation :
5

the only think is changing the way you drop the key because some customer take time to figure out the process. I had a great experience

VLADIMIR P. 
Évaluation :
4

Having furniture dollies really would have helped a lot

Edward H. 
Évaluation :
5

Upon pick up gas meter for out going wasn't correct other than that no issue

JERRY P. 
Évaluation :
5

I wish it was this way every time I used this site.

DONALD S. 
Évaluation :
4

Friendly and helpful

BRUCE R. 
Évaluation :
5

Very friendly staff and helpful.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thane T. 
Évaluation :
5

Keep up the good work, Awesome!

Steven H.  |  Expérience générale 
Évaluation :
5

Best customer service ever! Very personable, helpful and went above and beyond. I would only rent from this location.

Carla S. 
Évaluation :
1

I get charged twice everytime

Cindy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
5

N/a

Sharney W. 
Évaluation :
5

I got excellent service from all employees.

Idaliz A. 
Évaluation :
5

Everything was easy, fast and precise. The staff was all extremely helpful and went above and beyond to help. Thank you UHAUL!

JOANNETSY B. 
Évaluation :
5

Had truck when I needed it

HAMILTON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

I had the best customer service rep.. She was very professional and personable at the same time. It's been a while since I've seen customer service as such. Keep up the awesome customer service!

Carla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominique D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

The car was horrible

MARLY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin H. 
Évaluation :
2

This was not a good experience. The rental agent was not properly trained on multiple issues, from collision damage waiver to assigning the proper vehicle to the rental agreement (information didn't match). The vehicle was dirty, especially the windows. The saving grace was that on return, the agents quickly identified the multiple issues/problems and my invoice was adjusted to show the discrepancies and over-all experience. If not for them, this would have been a collasal mistake. Well done, closing agents; you saved the day.

Joseph M. 
Évaluation :
5

Their storage are too expensive

ANNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELTON M. 
Évaluation :
5

They were very understanding and helpful, I've never been to a U-Haul with so many friendly people. The service was above and beyond my needs and I appreciate every moment. "2 thumbs up" Thank you!!! Matthew Wade

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelaine D. 
Évaluation :
5

Service was excellent and very friendly.

Idaliz A. 
Évaluation :
4

staff was friendly. Process went smoothly

MARGARET W. 
Évaluation :
1

You did not have the size truck I reserved and as a result we had to cut in half the wheelchair accessible ramp my team was moving. I also had to pay for additional hours for my team as we tried to troubleshoot this issue. The ramp now needs significant repair to be structurally sound, and I already have overspent on my budget for this.

Kayla G. 
Évaluation :
1

Theses young kids working there are so arrogant and rude.. The young manager spent the whole time on her cellphone (speaker) while helping customers. The kid that help me was rude.

MARIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Great experience

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANJANETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley A. 
Évaluation :
5

Let tell you this location has the most courtesy staff in any uhaul I been to and I've been at alot of locations. Very helpful and polite. Please let them all know that I enjoy their service. Please!!!

EDDIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory T. 
Évaluation :
5

The young woman at the frost desk was very friendly and helpful! This was our first time and she made the process very easy

catherine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JuliaMarie R. 
Évaluation :
5

This wasn't the Brockton location's issue but I had confirmed a pick up location the day before which was 40 minutes away. 19 minutes before my confirmed pick up time and 10 minutes before I arrived, my pick up location was changed.

Spencer S. 
Évaluation :
5

I know you may have low staffing but it would show good service to bring the vehicle to the door, or have the employee walk you to where the vehicle is parked. It was a little awkward walking around the parking lot looking for my vehicle. There wasn't a spot number or letter given, either. It just takes out the guess work for your customer. However, the woman at the desk was kind, personable, and gave good service otherwise. Also, there was some uncertainty about returning my vehicle. I was told that I could return the vehicle at 5:30 PM but that the office closed at 5:00 PM. While it's fine to park the car, pull out my phone and take pictures of the odometer, and then drop the keys in the slot, I was a little confused about a fee charged for afterhours drop off. I didn't get charged the fee so that was good. But I feared that was going to get charged it so I needed clarification about that. I was told 5:30 was legitimate but I read that after hours gave me a fee so this needed to be clear.

James B. 
Évaluation :
2

Hire more employees as waiting time was long. Equipment rented defective along with check out process via app was not successful via several attempts as the app does not recognize when renting trailers.

Michael F. 
Évaluation :
4

I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.

Jocelaine D T.  |  Premières impressions 
Évaluation :
1

My reservation for 7/30 was given away to someone completely different on July 4th. I had to call to rebook my reservation for 7/30. I did not pick up a truck on 7/4 but they have it under my name and information. So uhaul has no idea who they actually rented to on July 4th because it was not me. If I had not called I would have thought everything was all set for July 30th. Worse customer service. Apparently no one is checking ID'S to verify the reservations.

Alber O. 
Évaluation :
1

More staff to help customers out!

Vanusa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley B. 
Évaluation :
4

Cleaner Box.

ANTONIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony A. 
Évaluation :
5

Everyone was super helpful and overall a great experience

David B. 
Évaluation :
5

Everything went well, the customer service was excellent...

Liwens E. 
Évaluation :
5

Thank you! You have been great!

Diana C. 
Évaluation :
4

Drop-off using the website was quick. I needed no help from staff but someone was out checking on my truck as I was finishing up the drop-off process.

William S. 
Évaluation :
5

Excellent

Jacqueline F. 
Évaluation :
2

This eas my 1st exp renting a uhaul, therfore I have nothing to compare and am unable to rate. I can however say the app is terrible! The van I had smelt like a pack of Marlboro Reds, and the people doing check in need customer service classes stat and a snickers bar! Rude does not begin to describe this boy. Charging me almost $35 more than expected, insisting I had the van 2 days when I only had it a few hours that day. No apology. Told me he couldn't give me a receipt. No "thank you". The woman who worked the desk was new but worked there previously 20+ yrs ago (she was telling me) seemed very uncertain of her choice to return

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L. 
Évaluation :
3

Tr

Paul S. 
Évaluation :
1

When I reserved the truck for pick up at 6:30am, and got to the location on time. Only one person was there and couldn't get me my truck. I was told to come back at 7am. Got there at around 7:30am still couldn't get my truck on time because I was never given an access code. I checked my email, checked my U-Haul account and nothing. By the time everything was said and done I left the location late for everything that I had to do. I was on a set schedule and it set me back. Also in my order I asked for a dolly didn't get that and paid for it so I'm expecting a refund on that which I will be following up on. I would like to request a manager to call me please.

Davy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoseRobertodossa C. 
Évaluation :
5

Not much have truck parked in the right spot though app had a different spot than where the van was actually parked

ELHANNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Djerry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Borja L. 
Évaluation :
3

the inside of the truck was in poor condition, roof was falling down, passenger visor half torn off blocking my vision, also the wipers were falling apart and barely worked. Worked just fine for my move whoever Abe price was right so I'll get over it.

russell P. 
Évaluation :
5

Easy to set up employees were very friendly nice place

Paul B. 
Évaluation :
5

Original reservation for 17' truck in Abington, MA was not available and was sent to Brockton location. I understand that this can happen as previous renters may not return equipment in time but it would have been nice to have received an email or text in advance so as to avoid having to go to Abington altogther. I was pleased that Abington gave me an inconvenience credit of $50 and the Rep there Carlos did a great job finding me another truck at the Brockton location. At the end of the day, all worked out well but an advance notice would have made it an overall better experience.

JEFFREY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANTZ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duwayne C. 
Évaluation :
3

The female employee at the counter when I picked up on Saturday was less than enthusiastic. She was more concerned with her cell phone than me.

JAMES L. 
Évaluation :
5

Friendly service clean equipment

Robert P. 
Évaluation :
4

The truck was clean but had no AC, it was hot driving around in that truck.

Jerry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal D. 
Évaluation :
5

The van reeked of marijuana. Maybe an air freshener should be used after cleaning

BERNARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
3

Stop charging extra

JEAN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEREDITH M. 
Évaluation :
5

Customer service was great

PIERRE D. 
Évaluation :
1

No customer service. The staff that attended to me were careless and in disregard of customer's reasonable complaint.

CYRIL O. 
Évaluation :
3

the gas gauge was below what they said was in the middle.

Cristiano S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamesy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther D. 
Évaluation :
5

S.O.

VANEO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna F. 
Évaluation :
4

Great service from the staff, trailer was Dirty from previous user, mulch, online reservation system is a Joke.

Robert B. 
Évaluation :
3

I was impressed with how kind and helpful Ostencia was when I picked up. I also had a logistical issue and needed to extend use 24 hrs. The woman on the phone could not get my credit card to go through , there was no issue on my end. When I asked if she would extend as a courtesy and I would pay upon return she was not able to accommodate me. The guy who checked me out was seriously lacking in basic customer service skills. Please, Thank You etc. he just shouts comments and demands at customers. I'll never use Uhaul again!!

Thomas M. 
Évaluation :
5

The staff at this location are nice and it's convenient because it is a short walk from my house. Will be returning for future business.

Arlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Excellent

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita C.  |  Online Move In 
Évaluation :
2

I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit

Mary W.  |  Expérience générale 
Évaluation :
5

The system was done yesterday so I wasn't able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!

Nauja C.  |  Premières impressions 
Évaluation :
5

Keep up the great work!

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON B.  |  Premières impressions 
Évaluation :
5

The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.

Chris B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABE M.  |  Expérience générale 
Évaluation :
4

I can't get in even with my card

allen c.  |  Premières impressions 
Évaluation :
5

The girl on the front desk is a great person and super friendly

josane s.  |  Premières impressions 
Évaluation :
5

Sweet and super helpful staff!

Delora S.  |  Premières impressions 
Évaluation :
2

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liliana R.  |  Expérience générale 
Évaluation :
5

Thank you for the service!

KATIA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLEN L.  |  Premières impressions 
Évaluation :
5

Tiene muy buen servició al cliente

Carlos O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

janice w.  |  Expérience générale 
Évaluation :
4

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE A.  |  Expérience générale 
Évaluation :
5

Professional and extremely helpful

Jen c.  |  Premières impressions 
Évaluation :
5

Great Job Guys,

Chiler L.  |  Expérience générale 
Évaluation :
3

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Gary L.  |  Expérience générale 
Évaluation :
4

Thank you for everything, I really do appreciate everything you have done for me!

barbra m.  |  Expérience générale 
Évaluation :
1

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Desiree T.  |  Expérience générale 
Évaluation :
5

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia M.  |  Expérience générale 
Évaluation :
5

Staff very helpful and friendly try there best

Gary L.  |  Premières impressions 
Évaluation :
1

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

RALIK J.  |  Expérience générale 
Évaluation :
5

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Jerry E D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth p.  |  Expérience générale 
Évaluation :
3

Too expensive

Jennifer P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL P.  |  Premières impressions 
Évaluation :
4

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

PIERRE L.  |  Expérience générale 
Évaluation :
5

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY D.  |  Premières impressions 
Évaluation :
4

Some minor issues with mouse droppings, however my things were safe and secure.

jim c.  |  Expérience générale 
Évaluation :
5

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua M.  |  Premières impressions 
Évaluation :
5

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

john b.  |  Premières impressions 
Évaluation :
5

The services met my expectations.

KIM M.  |  Expérience générale 
Évaluation :
1

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

JENNIFER A.  |  Expérience générale 
Évaluation :
5

They are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

FRANCKEL L.  |  Expérience générale 
Évaluation :
5

VERY CONVENIENT. EASY TO ACCESS

Denise A.  |  Expérience générale 
Évaluation :
5

Alex was excellent! A hard worker very helpful and conscientious!

Vincent C.  |  Premières impressions 
Évaluation :
1

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Sharon J.  |  Expérience générale 
Évaluation :
4

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Marissa P.  |  Premières impressions 
Évaluation :
5

Great storage experience.

joseph f.  |  Expérience générale 
Évaluation :
5

staff was helpful and very courteous

Denise A.  |  Premières impressions 
Évaluation :
5

I was well pleased with their knowledge, advice and patience.

Cynthia W.  |  Premières impressions 
Évaluation :
1

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

leroy w.  |  Expérience générale 
Évaluation :
5

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

MARIA R.  |  Réservation 
Évaluation :
1

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

PATRICIA B.  |  Expérience générale 
Évaluation :
5

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

sandra w.  |  Expérience générale 
Évaluation :
5

Great staff, helpful & proffesional!

Charles M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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