Well done.Constantin U.
Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Pour nous contacter
Indianapolis, IN 46202
(Between 13th and 14th st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Maurice V.
Friendly staff, knowledgeable and fastTalette J.
Le client n'a pas laissé de commentaire.Jeff O.
Le client n'a pas laissé de commentaire.ANTHONY B. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas P.
Le client n'a pas laissé de commentaire.HANNAH S.
Great place to store your all your household and garage items. Had my storage unit for at least 15 years and the rent only went up maybe $5 every 3 years. Office staff is excellent and works with you on every level. I would recommend and use them again.KATHERINE T. | Expérience générale
Le client n'a pas laissé de commentaire.Richard T. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B.
Thank you for the serviceGary C. | Expérience générale
Owner was amazing and quick with service. No problems whatsoever.Zachary M.
Le client n'a pas laissé de commentaire.Hannah W.
Le client n'a pas laissé de commentaire.Gordon s. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalyn J.
Le client n'a pas laissé de commentaire.Greg L.
Melissa and her staff are always a pleasure to work with. The facility is well maintained.Trai M. | Expérience générale
Melissa is fantastic. Made it easy and was super helpful. Great experience. Thanks!Nicholas M.
The fuel policy is absurd!!! It's impossible to know exactly how much to replace - the refueling charge is BS. Provide a full tank to start so customers can choose to fill it or be penalized. You have it structured in a way so as to almost ensure the ability to charge a penalty. Infuriating!Martha I.
Very good experience! Got the job done at an affordable price. Easy in, easy out.Brian K.
Update your website to ensure when an individual schedules a location to pickup that it is actually a valid option- we scheduled a specific location for pickup due to limited pickup times at the Illinois st location. However, when we arrived we were told there were no trucks available to pickup at that location and were told to go to a different location. We then did not have enough time to complete our move in the allotted time due to excess time it took to find the correct location and pick up the truck. They told us they called me that the location was changed but never left a message so I did not get notified of the changes. Very dissatisfied with the pickup process.Edgar T.
Le client n'a pas laissé de commentaire.Jay S.
Le client n'a pas laissé de commentaire.Jaydin B.
Everything was great - thanksJohn M.
Kara was VERY helpful, she went above and beyond the call of duty to assist us!Lancelot S. | Premières impressions
Le client n'a pas laissé de commentaire.Caleb B. | Premières impressions
Le client n'a pas laissé de commentaire.JHANA G. | Expérience générale
Le client n'a pas laissé de commentaire.Tara E.
The people at the storage facility were friendly and helpful. However, trying to reach anyone on the phone was terrible.Paul B. | Expérience générale
Melissa and Kara were so kind and professional. I will use this location again!karen n. | Expérience générale
Pick up and drop off were quick and easy. My truck was clean and didn't have any issues.Caitlin W.
Le client n'a pas laissé de commentaire.Clayton H.
Melissa Bowman and Kara were great! They were very kind and professional. I had been displaced unexpectedly due to a fire at my apartment complex. They not only got me set up with a storage unit and truck but listened to my story. Melissa has been so compassionate and helpful since. She has consistently gone above and beyond, is really knowledgeable and has made this part of my sudden move so much easier. All of my business will go to this location as long as I'm living in Indianapolis.Karen N.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.HALEY C.
Le client n'a pas laissé de commentaire.Madison S.
Le client n'a pas laissé de commentaire.Tess B.
Nathan who was working behind the counter was just so helpful, he made checkout quick and easy, like doing it myself! Melissa is also a great manager she was helpful with making the reservation and ensuring that I got what I needed. Great place!Nathan B.
Le client n'a pas laissé de commentaire.Jacquie B.
This was the easiest, smoothest experience renting a vehicle that I've ever had! Merci.Brenda W.
Stay the sameGwendolyn B.
Le client n'a pas laissé de commentaire.lee M.
too expensiveNicholas V.
Le client n'a pas laissé de commentaire.Marianne D.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Jennifer P.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.chris F.
Le client n'a pas laissé de commentaire.Mohammed M.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Edward S.
Le client n'a pas laissé de commentaire.Rachel C.
Le client n'a pas laissé de commentaire.Aaron N.
Le client n'a pas laissé de commentaire.Allison P.
Le client n'a pas laissé de commentaire.Maaliyah D.
Great managerchristine P.
Everybody is really friendly really helpful I'll customer service is excellent great jobJOHN R. | Premières impressions
The manager and the associate who assisted me did an OUTSTANDING job.JOHN S.
Le client n'a pas laissé de commentaire.Lindsay D.
Le client n'a pas laissé de commentaire.Diane P.
Perfect already.ROBERT B.
Le client n'a pas laissé de commentaire.Rachel S.
Grease on left front hub. Head light did not work( brights only) check engine lightMatthew M.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.KARLA F.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.Molly M.
Nathan was awesome. He offered to do several extra things for us to do our last minute rental including staying after closing. He is super efficient and professional.STEVE L.
Le client n'a pas laissé de commentaire.Cody S.
Le client n'a pas laissé de commentaire.Georges B.
Very friendly service!Linda S.
Le client n'a pas laissé de commentaire.Ian F.
The nicest setup with an excellent service person. It is my preferred U-haul rental store by far. It was convenient (location, pickup, return, and rental arrangement).Thomas G.
The man working at the downtown location was awesome. Great customer service very helpful friendly and accommodating. How refreshingbret S.
Le client n'a pas laissé de commentaire.Tyreka H. | Premières impressions
Location to pick up truck not particularly safe. Van was filthy in outside. Clean on inside. Gal at front desk helpful an SC I'mpoliteJOHN S.
Le client n'a pas laissé de commentaire.JACOB C.
Le client n'a pas laissé de commentaire.ADAM W.
Le client n'a pas laissé de commentaire.LEE P.
Le client n'a pas laissé de commentaire.Michael B. | Online Move In
Le client n'a pas laissé de commentaire.JOSEPH F. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL W.
cab was clean but there was a whiskey glass in the cup holderMICHAEL B.
Le client n'a pas laissé de commentaire.EDWANA F.
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(Anna C. | Expérience générale
Truck was overall clean. Passenger side door was loose even when closed. Our movers were double booked for the morning, so uhaul should make sure that their website does not allow this to happen again. Other than that the experience went smoothlyMathew H.
Kara was a great example of going above and beyond. She made me feel welcome and made sure I didn't need anything else. She made me smile and provided warmth On a cold moving dayKEVIN B.
Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!Gary C. | Premières impressions
Le client n'a pas laissé de commentaire.INC. F. | Premières impressions
Le client n'a pas laissé de commentaire.JAZMINE W.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.BARBARA O.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.Sterling L.
Second attempt to book with uhual in the past week. First their site was down. Then I booked a mobile pick up and wasn't able to retrieve the keys for the truck. Sat on hold for nearly 45 mins + for their â€œsupport lineâ€ and they were not helpful. They have yet to deposit the money back into my account for a truck I never started. I do not recommend.Terashia R.
Melissa does a great job!steve H.
Le client n'a pas laissé de commentaire.ANTHONY W.
Le client n'a pas laissé de commentaire.Tara W. | Premières impressions
My trucks battery stopped working while at a rest stop which was very inconvenientNakeshia B.
When calling your 800 number they tell you a truck will be ready for you without calling the location and confirming that the truck is there I had lost a whole day due to going to three different locations cost me about a time and money would not recommend this for anyone the truck was fine as I expected from U-Haul but the people just want your business they don't take their time to confirm trucks are readyJEFFERY C.
Le client n'a pas laissé de commentaire.YOLANDA C.
It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That's ridiculous! I only needed two more days!Jeff S. | Expérience générale
Le client n'a pas laissé de commentaire.Peter P. | Expérience générale
Nothing comes to mind.JEFFREY B.
Le client n'a pas laissé de commentaire.charlene h. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLENE H.
charged me twicekedryk R.
Le client n'a pas laissé de commentaire.LAWRENCE R.
More than anything I would say Melissa Bowmen in that store made my experience better. In the past, my opinion about u-haul varies by locations and sometimes, it was just very stressful to go through rental process. Well, I would say this location was the best experience by far. Melissa was very prompt and punctual to accommodate me, giving small tips about parking lot and others. Most of all, I was nearly in tears when I thought I lost car charger and charger cord for my iPhone. Those were expensive ones! When I rushed into her store, she was just coming from the store with my chargers in her hand ready to call me. I had incidences where I left my stuff in rental cars and never found them even when I went back or my rented truck wasn't available because of misprocessing or something which caused chain of actions with moving out fine and had to fight tooth and nail to get compensated so someone actually giving me some useful tips on parking (and how to leash my dogs) and ACTUALLY holding onto my stuff were new to me. Kudos for Melissa. I will use this location over and over again as long as she works!Jeong H.
Very easy to rent the truck and return it.MICHAEL M.
Le client n'a pas laissé de commentaire.LAMARR D.
Le client n'a pas laissé de commentaire.DONITA S.
The blonde at the front desk had the absolute best customer skills. I was tired and had to move during a downtown race with streets blocked off so I was a little late picking up my truck. She was very understanding and even called customers who had later pick up times to notify them about streets being blocked off and limited parking availability. The darker hair lady that was cleaning out the truck was also super polite and informative about the return process. Sadly I am not good with names but their polite professional demeanors and smiles helped made them memorable.ANASTASIYA W.
Warn them about the treacherous ally and streets throughout the city.Greg L.
Le client n'a pas laissé de commentaire.Stephanie D. | Expérience générale
Le client n'a pas laissé de commentaire.COLLIS H.
The only thing that was problematic was that the van was damaged and I was not aware of it until I got home. I should have been made aware of it prior to. I was asked to sign inside the store regarding damages and in the past the worker would walk out with me and take a look. You are sent a text/link to follow without actually looking at the vehicle. I did call customer service when I saw the damage and they kindly took notes. I felt relieved. Upon returning the van, they person there did go out and look and said that the damage was already there and they were aware. It's good that they were as I was not. Anyway, it all turned out well!PAMELIA S.
Good serviceDEONE S.
Le client n'a pas laissé de commentaire.KATY A.
Le client n'a pas laissé de commentaire.PEDRO F. | Expérience générale
Le client n'a pas laissé de commentaire.Evan A. | Expérience générale
Keep up the good work.🤓Michael W. | Premières impressions
Good place and business to use!Deone S. | Premières impressions
Le client n'a pas laissé de commentaire.Allen T. | Expérience générale
Easy and convenientTiffianie K. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly H. | Expérience générale
Loved italphonso b. | Expérience générale
I had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Merci.Kristi S. | Expérience générale
Le client n'a pas laissé de commentaire.James K. | Expérience générale
I was charged on the 6th and moved out on the 8th and did not receive any money back.MATTHEW L. | Expérience générale
Le client n'a pas laissé de commentaire.Allan G. | Premières impressions
Le client n'a pas laissé de commentaire.Eric W. | Premières impressions
My only issue is I paid for Climate control and it stay very hotCHRISTINA W. | Expérience générale
They went the extra mile.NATHAN F. | Expérience générale
Great moving experience for a cheap price.Bryant S. | Premières impressions
The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!CORA G. | Premières impressions
Le client n'a pas laissé de commentaire.Gwendolyn B. | Expérience générale
Thank you outstanding staff and service!!sean b. | Expérience générale
Thank you outstanding staff!sean b. | Expérience générale
Le client n'a pas laissé de commentaire.DUANE TROY C. | Expérience générale
Le client n'a pas laissé de commentaire.Imran J. | Expérience générale
Le client n'a pas laissé de commentaire.Akorra N. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya F. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa B. | Premières impressions
Le client n'a pas laissé de commentaire.Richard C. | Premières impressions
Melissa help me find the biggest storage for a 3 bedroom houseDarrell B. | Premières impressions
Le client n'a pas laissé de commentaire.Obinna N. | Expérience générale
GM went above and beyond to help us! Great job!!Erika S. | Online Move In
Le client n'a pas laissé de commentaire.Gwendolyn B. | Premières impressions
Great location, great staff, Melissa is AWESOME!Ximena H. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel H. | Premières impressions
My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.AISHA J. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA A. | Premières impressions
No where to leave trash.Yalonda K. | Expérience générale
Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!Lauryn B. | Premières impressions
Le client n'a pas laissé de commentaire.SCOTT C. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Le client n'a pas laissé de commentaire.DIANNA M. | Expérience générale
The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.MICHELLE J. | Expérience générale
Le client n'a pas laissé de commentaire.Jade B. | Expérience générale
I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.freda b. | Expérience générale
A very good experience overall!Paul H. | Expérience générale
Melissa has been especially helpful throughout my rental time of 8 months.bryan f. | Expérience générale
i had multiple times I couldn't get access. Poor communication when things weren't working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.Guy C. | Expérience générale
My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppingsDIVENA W. | Expérience générale
We had a storage unit for 10+ years. It was always well lit, safe and easy access. Merci.SUSAN A. | Expérience générale
I don't like that they didn't work me at any amount of time I was there. The lady was a little condescending.mykel k. | Expérience générale
Very Very Good Not Excellentsean g. | Expérience générale
This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!MARSHALL H. | Expérience générale
I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.Olivia E. | Premières impressions
Well I've got to say it's been some years since I've had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!Arnold R. | Premières impressions
The staff and service is above average during the time I was renting the storage unit.William H. | Expérience générale
Clean facility! Manager was very kind and helpful, and answered all my questions!janeele w. | Premières impressions
I was charged $69 for three days, they need to prorate the amount, to be fair to the customer.Brain D. | Expérience générale
Nice facilityRita E. | Premières impressions
Customer service is awesome they went above and beyond to make sure my visit was great.charlene h. | Premières impressions
No commentsPATRICK O. | Expérience générale
Everything was great, including the climate control.Alex F. | Expérience générale
price was a little high for the size.DUWAYNE C. | Expérience générale
Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessionalTwyla C. | Expérience générale
I liked the service I received by Melissa B.penny s. | Expérience générale
If you're late, the GM has the right to waive your fees. She won't!Michael J. | Expérience générale
Parking is a problem ..it's hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!Brian L. | Expérience générale
I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.lasahira j. | Réservation
Good facility, great staff. Some billing issues with uhaul.com, but not facility relatedBRET W. | Expérience générale
Very helpful. Thank you.Nathan M. | Réservation
My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.TED G. | Expérience générale
Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!Don D. | Expérience générale
I would recommendNORMA B. | Expérience générale
I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.Justin H. | Expérience générale
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