Customer Reviews for U-Haul Moving & Storage of Downtown

Évaluation :

5

The location was convenient, and I received the truck with no issues. The most difficult part was coming back in the afternoon - it is a narrow street and gets pretty busy. All the employees were kind and helpful.

Évaluation :

5

Good overall

Évaluation :

5

Perfect customer service, amazing staff but not enough employees per customers.

Évaluation :

1

The Hispanic lady working was terribly rude. She kept shaking her head at me and showing me signs of disrespect. I asked her co worker if he noticed it and he told me yes so I wasn't the only one. I also needed two vehicles and she said she had an extra vehicle to get me to take the first one then told me they didn't have the second. I'll never use uhaul again after this experience. I've never been treated so poorly by a company I do all my business with

Évaluation :

1

After waiting a half hour In line I was told I couldn't rent a truck .. 5 minutes later i was able to reserve one online at the same exact location. Walked back in; waited another 45 minutes to get to the front of the line just for the guy to completely ignore me and call another guy behind me to the front for a return that took forever. Finally got helped by a woman and given the truck.. Seemed like no one wanted to do their job , I'm not sure what the difference was? Later when I came to return there was an OVERFLOW of trucks parked that I couldn't even get into the lot & had to park on the street hoping they wouldn't charge (luckily they didn't) but this place seems very lazy aside from one of the guys outside who helped me verify that I did in fact reserve a truck and was super nice. The two + hours I wasted to get the truck screwed my pickup times up for furniture that I'll have to rent again to waste another $100+ on another rental & gas. Do better guys, we're all hurting here, the least you can do is be helpful and mindful to the customers… it's free.

Évaluation :

1

I had a scheduled pick up at 5am on 7/31/22 I arrived at 5:30 am to find nobody there to assist me and a truck no contactless pickup. I returned back at 8:30am to find the manager on the grounds, I began to explain to her the issue and she gave me the RUDEST attitude!! She then walked away from me, walking into the building and locking it although I told her I had a 5am pick up and she disregarded that. I motioned with my phone on the glass and she could see me and she refused to help me at all and told me to come back at 9!!! I returned at 9:15 to a uhaul filled with people ! I had to wait in line a hour and a half to get a truck ! The gentlemen at the desk were so patient and kind but they were being OVERWORKED !!!! the manager was nowhere to be found! I WILL NEVER EVER USE UHUAL AGAIN! I will happily go and grab a hertz rental for my needs. That manager and what I experienced was not acceptable at all. I am sure your company values go completely against the horrible service Maria provided.

Évaluation :

1

Workers were extremely rude and unprofessional. They were not even on the same page on how to conduct the business. One person would tell us to park the car in one place, and another would come over with an attitude saying we were parking in the wrong spot. Very arrogant employees who feel they are somehow superior to the customer while simultaneously providing inaccurate information. Terrible employees would never recommend or return to this location.

Évaluation :

5

OVERALL, IN MY EXPERIENCE, VERY GOOD!! LOVE THE LOCATION TOO👍

Évaluation :

5

Everything about this rental went exceptionally well, unlike a rental which I had a week earlier at the Agoura Hills location. A few days before my rental date, I called to verify a few pieces of information about street parking and other details. The manager, Maria Cash, couldn't have been more helpful or friendly. And that held true even on the day of my rental. She's an excellent manager and I highly recommend this location.

Évaluation :

1

They lost the keys for the truck we reserved and we had to wait an hour while they searched for the keys and eventually had to call a tow truck to move that truck so we could use the one behind it. Awful experience and such ridiculous incompetence on the staff/management's part. Will not be returning to this location or recommending Uhaul to others.

Évaluation :

1

you charged me twice for insurance, truck rental and dolly rental!!!

Évaluation :

4

I give it 4 stars only because I got stuck in the elevator on move-in. But the the staff is great. Manager Maria Cash was great, very helpful and understanding

Évaluation :

4

Wait time way too long. I arrived at my appointment time and did not leave with my truck until at least 45 minutes later.

Évaluation :

1

I made a reservation a day before, at 9:30, and I arrived at the office at 9:20 to pick up my truck. I have received a key around 10:20 after a long wait, and supervisor told me I have to bring the car before 11:30, and I asked why do I only have an hour when my reservation was for 2 hour, and its facilitys problem that I got my car over an hour after my initial reservation time. Whn I finally received the car, side mirror just fell off as soon as I stepped on the accel. I had to talk to another employee for a breif moment to fix that and to prove that such problem of the car is not our fault. I was able to start the car less than hour before my reservation time ended, while my initial reservation time was 9:30-11:30. time my car was ready to go was near 10:40. Please hire more employees or fix the system.

Évaluation :

4

Problem with brake

Évaluation :

4

There are a few hidden fees that push the price up.

Évaluation :

4

Don't steal customers belongings as soon as they leave & 10 mins later customer comes back for there belongings nobody don't know nothing, nobody don't speak English no more all of a sudden.

Évaluation :

5

Call ahead

Évaluation :

2

Everyone there has an attitude problem. Customers are paying customers so we shouldn't have to put up with crap like they are doing us a favor. Not coming back to this location

Évaluation :

1

Someone needs to train Maria better customer service and teach her about having a better people person type of attitude. Without a doubt the rudest and most condescending UHAUL employee I have ever encountered. I will not ever go back to this location unless it is my last option.

Évaluation :

1

Ensure your customer reps have a good attitude. I arrive there to pick up my truck and I asked if I could exchange it for a van the young lady seem to be in a bad mood inform me no I could not have one because they were already reserved. Her demeanor was not inviting crowded it was early in the morning. She asked for my card and for my drivers license and then proceeded to toss it across the counter for me to take a picture of the front and the back of my drivers license. I didn't like her attitude at all. If I didn't need the truck I would have cancelled the reservation. She seemed tired she rested her head on her hand and just continued to process the reservation. I went to pick up the truck the gentleman was kind and walked me through the inspection . Upon my return the same gentle man was kind and considerate. I told him about the young lady he said she received a bad phonecall. I choose my battles and I didn't want to get in a bad mood because she was not nice. If you're not able to provide appropriate customer service or just in a bad mood then don't show up for work or just come in when you're in a better mood . I know my little 76 won't make a difference. But I'm not certain I'll use this location again.

Évaluation :

1

All the dudes that work there looked blasted off of marijuana could even speak straight. Rediculous

Évaluation :

5

Maria was awesome. She navigated schedule issues like a champ!

Évaluation :

1

Office clerk needs to inform customers fully and paying attention when they are working on contract. Trucks needs to be checked before customers rent them. 1. Office clerk needs to be little less blunt 2. Stop cheating with customers such as adding safe move or not going over fully what terms and conditions are. 3. Check the trucks when they get returned.

Évaluation :

3

Clean the car! Wash the car, have it smelling good! Don't make things so complicated.

Évaluation :

5

Kindly service!!!

Évaluation :

5

Es bueno el servicio

Évaluation :

4

both tires on our 5x8 trailer failed, it was a nightmare. Customer service was great when we got a hold of them but the service provider for the first tire took 3 1/2 hours to respond

Évaluation :

5

Great service

Évaluation :

1

The AC did not work on the hottest day of the year. RIDICULOUS.

Évaluation :

1

First location had a combination lock which couldn't be open . Supervisor came couldn't get it open had to go to another location. Truck was filthy and customer service was terrible

Évaluation :

4

The U-Haul Rental Rates are too EXPENSIVE, it sounds Cheap at first at $19,95 but it costs me almost a $100 to rent a car to move for a couple of hours!!! TOO PRICEY!!!

Évaluation :

3

The parking did not have any instruction, direction, or a sign to the office. I had to wander around like an idiot looking for a sign. One of the mechanic told me the direction, but hey a little sign would help.

Évaluation :

3

Dont like the picture taking process when you guys already verify driver license from uploading license from front to back also verify from the uhaul agent unnecessary procedures with customers pictures loaded on a iphone not secure

Évaluation :

1

This is a Carolyn Levias my reference number for my complaint is 374-6449 I received the worst customer service that I've ever experienced dealing with Uhaul and I was grossly overcharged. I have no recourse to verifying the quote that I received because everyone on the Uhaul side shows something different than what I was quoted and what I was charged. I'm very upset. This is the worst experience I've ever had with Uhaul. It initiated when the customer before me was late returning her vehicle and it kicked my entire reservation out and now I'm overcharged because my reservations was kicked out due to someone else's late return. I have asked for a copy of our recorded conversation when the young lady made my reservation. I would like whoever is reviewing my account to listen to the recorded conversation. The recorded conversation states how much I was charged and she was the same person to take my credit card information. The recorded conversation could verify what I was quoted. Also I went online to make a reservation for the same service and it comes up with the quote I was quoted not what I was charged. It's a blatant disregard for people situation and their finances, to be charged more than you were quoted.

Évaluation :

5

Easy to work with. Checkin and checkout were very efficient.

Évaluation :

5

Very good

Évaluation :

4

Merci!

Évaluation :

3

Employees should effectively do their job. I was over charged and charged twice because multiple employees failed to do their job. The carelessness in this facility makes me never want to pay to utilize uhual trucks and equipment ever again.

Évaluation :

4

Time to check in was too long.There was a computer glitch or something. It took about 15 minutes standing at the desk to be checked in. Clearer instructions on how to return the vehicle would be helpful. I didn't know if I needed to fill out any additional forms or take additional actions. Eventually I realized I could just leave. First time using U-Haul so maybe that's my fault.

Évaluation :

4

Vehicle that was reserved well in advance was not originally available. Note that the 15 foot truck had been reserved at least 3-4 days early and online check in was completed. Also note that I arrived within 20 min of store opening. I was told that I would be sent to a nearby location which is unacceptable given that I already paid an Uber to drop me off at the primary rental location. I explained my situation and eventually the cashier "found" a truck. This added negative experience adds to the stress if the day knowing that I had many volunteers waiting for me (and you) to get the move started.

Évaluation :

1

Maria was very rude, I had reserved a truck and storage unit she didn't honor the storage unit. over charged me on the truck. She is one of the worse person I dealt with and very bad costumer service. She shouldn't be the manager

Évaluation :

1

I was taken several by mistake

Évaluation :

4

The process for checking out and return was really fast and simple. I appreciated that.

Évaluation :

2

Take money twice for u haul. Take van on big bear Client IURII ROMANOV

Évaluation :

2

Management wasn't customer service oriented and very confrentational about extending the rental. Threatened and lied about reporting to police, even though contract states 5 days past due date is when this would occur and we weren't even on day 2 finishing. Also, major disagreement with the gas charges considering I pumped $40 worth of gas and surpassed the amount of gas with which I received it. Will not rent here ever again.

Évaluation :

5

Exceedingly friendly and professional staff!

Évaluation :

3

It was okay, nothing over the top. Van was dusty and got some of my items dirty but 路‍♂️

Évaluation :

3

The speedometer wasn't showing. The guy had to push something to have it come up. But then it would go back to something about the tires. The guy said they just have to set something to stop that from happening. You can only have a California DL to rent at this location. Returning the vehicle was a lot easier process.

Évaluation :

1

Here's my experience - I booked online on Thursday for a cargo van to be picked up on Saturday morning. I arrive at 9 and I don't get my van until 10:15. I was at the counter for 40 minutes standing there while the U-HAUL associate was trying to bring my contract up on the system. The real issue is that U-Haul overbooks online reservations especially for the weekend so the system is really slow on the weekends due to high demand ( a La online bookings ) this was a terrible experience of waiting at the counter while the system was trying to bring my contract up. Imagine having to move and everything you are doing is now delayed by 30 minutes because the company just wants to overbook. While i was waiting at the counter another consumer came to the counter because he had reserved a 15ft truck on Thursday and when he came in to pick one up - there was none available. The system needs to be fixed and I would like someone to contact me because I need a full refund from U-Haul. Thank you

Évaluation :

1

A bunch of thieves looking to nickel and dime you. Dirty place ran by dirty people. The entire van fiasco is why I am shutting down my storage account at the location.

Évaluation :

2

This time my truck was clean inside, but there has been other times I was given a dirty truck and I cleaned it myself after returned. I would like to even say your people working there look unhappy and never smile nor greet customers. That is considered good customer service. If you can smile then you never should open up a business. That makes me not want to come back at sour pus faces.

Évaluation :

2

Truck was dirty and smashed up

Évaluation :

5

Person on the parking garage very honest, I forgot my phone on the truck and he returned to me. Over all good service. Merci.

Évaluation :

2

Attitude when dropping off uhaul truck. Got charged for 5 days rental when truck was returned the same day it was picked up.

Évaluation :

1

Back was dirty I had to clean it myself. Then I return truck on same meter gas and got charge 56 for gas and gas service. I will get that 56 back one way or another even if its in the form of deterring customers from you all. Scammed the wrong fella this time.

Évaluation :

4

Employees not very friendly

Évaluation :

5

Was met with a smile and friendly greetings. Smooth turn in.

Évaluation :

4

After going in an out of the storage unit every day for a week, I got to know a few of the staff members - Bruno, Brian and a Latino gentleman, who were helpful and friendly. I felt safe having them around when I left late at night and was happy they were there. The facility elevator was the slowest ever but I was happy that it was working while I was there. I was able to use the carts and dollies, which made life easier. I would recommend this Uhaul location to anyone who asked me.

Évaluation :

3

All good, except that the storage location where I rented was advertised as 24 hour access, and it was not. This caused issues collecting my belongings between my arrival and departure flights

Évaluation :

2

The area where my unit was located was dark and unsanitary

Évaluation :

5

I was quite happy

Évaluation :

1

I checked in and there were homeless people who have storage units there standing by for me to take things up to unit in order to try and take my things. I moved my things out three days after I moved in and I continue to get a bill and calls about payment until today saying sorry to see you go. I called and walked in person the day I checked out to let the manager know. Please clear me out because I have proof including email of my checkout

Évaluation :

5

I really appreciate the workers who helped me. A woman and African American man. I will be back and recommend all my friends here

Évaluation :

1

I keep going back and forth with my reservation and on my drop of location was switched twice with out me knowing and I had to go to another place from downtown where my storage was to Culver City and I was still charge a late fee and I had to pay for a Lyft to go back to my storage

Évaluation :

1

The elevator is broken, and no one cared to call ahead and say that I would have to walk up 6 flights of stairs to move. Sooooo messed up to not let someone know the elevator is broken, very cruel.

Évaluation :

5

The manager, Yolanda, was extremely helpfull as well as all her staff. Great location to work with.

Évaluation :

5

Extremely Helpfull!!!

Évaluation :

5

Me atendieron muy amablemente

Évaluation :

4

The first day, the lady was a little rude. The last day, she was cool.

Évaluation :

5

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Évaluation :

1

It's your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Évaluation :

3

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

Évaluation :

5

Super clean! Very helpful staff.

Évaluation :

5

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

Évaluation :

5

Inexpensive, excellent service, good location if you are close to downtown.

Évaluation :

5

This is an excellent indoor storage facility. Je les recommande fortement. 

Évaluation :

5

Yolanda Martinez the manager is an amazing human. She was so helpful.

Évaluation :

5

Did everything we needed it to do for the period of time we needed it. Merci

Évaluation :

4

Love the accessibility hours

Évaluation :

5

Great location

Évaluation :

5

Yolanda made the experience superior. Great customer service skills and heart.

Évaluation :

5

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

Évaluation :

1

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Évaluation :

5

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Évaluation :

5

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Évaluation :

5

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Évaluation :

3

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

Évaluation :

5

Expensive

Évaluation :

4

Staff was nice and helpful. Couldn't have asked for more

Évaluation :

5

Staff very helpful.

Évaluation :

4

My overall experience was pleasant!!

Évaluation :

1

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

Évaluation :

1

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Évaluation :

5

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Évaluation :

5

perfect place

Évaluation :

2

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

Évaluation :

5

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

Évaluation :

3

Fair prices & has cameras but didn't like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

Évaluation :

3

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Merci.

Évaluation :

5

Great service

Évaluation :

4

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Évaluation :

1

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Évaluation :

3

Unfortunately the u-box wasn't ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

Évaluation :

5

Excellent customer service

Évaluation :

3

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

Évaluation :

3

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

Évaluation :

2

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

Évaluation :

5

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Évaluation :

5

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Évaluation :

4

It was great!

Évaluation :

5

Good service

Évaluation :

4

Great help

Évaluation :

2

Invonv

Évaluation :

1

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

Évaluation :

5

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

Évaluation :

5

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

Évaluation :

5

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

Évaluation :

5

GREAT SERVICE

Évaluation :

4

Great experience renting and accessing my u-box.

Évaluation :

5

no comment

Évaluation :

5

Aucun

Évaluation :

5

Friendly staff, I was in and out. Thanks!

Évaluation :

5

Great service provided over the many years I've patronized Downtown U-Haul by Ray and Yolanda and a wonderful team. Big thank yous to you all. - I'll be back!

Évaluation :

4

Good service

Évaluation :

5

Great service!

Évaluation :

5

Great service!

Évaluation :

5

Good music

Évaluation :

5

The hours are really hard to make when you work in Los Angeles. The hours are only 7 to 7 on week days. I know other storage facilities open much later. But other than that it is good.

Évaluation :

1

poor customer service and organization

Évaluation :

2

Close a customer's account when they actually hand in the key and say please close my account. No one wants to be charged another 150 dollars for no reason other than an employee's laziness.

Évaluation :

4

Appreciated always have a person answer the phone and their flexibility with accessing my u-Box.

Évaluation :

2

I used u-haul to transport a ubox from RI to los angeles. Trying to schedule unloading of the ubox took about 2 hours of my time and multiple phone calls. Staff were unprofessional at this location.

Évaluation :

3

Everything about this facility was fine except for the HIGH COST. It's just a cage with a lock, not Fort Knox

Évaluation :

5

The staff is stellar!

Évaluation :

5

Helped me out multiple times, first by getting me a larger storage unit then when I forgot my security card, great service. Merci.

Évaluation :

5

Thanks to the manager, Yolanda, excellent job I appreciate her service