The check in was great, the getting the trailer was amazing. The actual trailer had no jack to lift the trailer from my truck, when loading it back to my truck for the second day it fell on my foot and broke my toes. I had to go to urgent care and have a boot put on. Then when returning the trailer the online return never worked so I got charged an extra $20 to check it in.Germain C.
Customer Reviews for U-Haul Moving & Storage of El Cajon
Pour nous contacter
El Cajon, CA 92021
(W Of 2nd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
great location good people to work withJose D.
Le client n'a pas laissé de commentaire.Andres L.
Le client n'a pas laissé de commentaire.Bernardo V.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Jack S.
Le client n'a pas laissé de commentaire.Jennifer W.
The truck I rented stank of cigarettes â€œ I did not like that.â€Dino S.
Le client n'a pas laissé de commentaire.JL C.
The pricing was outrageous. $1500 for a trailer rental in California. Yes Cali is more expensive but 800x higher than anywhere else is ridiculous. Don't do it. Go elsewhere.JULIE A.
Le client n'a pas laissé de commentaire.Gary F.
Customer service rep was kind and helpful.Jad A.
Just make sure you have enough Blankets on supply to rent. Your staff found the Blankets I needed. It was nice of them to go beyond what was required.DOUGLAS S.
Le client n'a pas laissé de commentaire.obadyah Y.
I stopped renting from this unit and the employees let someone else keep renting the unit after I told them that I WILL not be needing the UNIT ANYMORE. YET they let someone RENT IT AFTER I TOLD THEM I am bit renting anymore and they are CHARGING ME for their MISTAKES.. WTF. B.S.joshua y. | Expérience générale
I recommend my sister Helen G. And she rented the next day after I told her I rented one. Very friendly employees, Scott.JULITA J. | Premières impressions
Le client n'a pas laissé de commentaire.Celia W.
Le client n'a pas laissé de commentaire.Soia M.
Le client n'a pas laissé de commentaire.Helen G.
Le client n'a pas laissé de commentaire.Marissa A.
Le client n'a pas laissé de commentaire.COURTNEY C.
Need clear instructions on where to drop off equipment.Chardonnay T.
Le client n'a pas laissé de commentaire.jorge M.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Henry O.
The account closing process was very easy. The person who assisted me on the phone was very helpful and made sure that my auto payment was stopped!Karen S. | Expérience générale
Le client n'a pas laissé de commentaire.Paris C.
Reservation on-line is quick and easy. Associates at the place where I picked up the truck were all nice and accommodating. I will rent a truck at this place again. Merci.GINA R.
Staff at this location was great!Andrew M.
Pricila and Ryan great job thanksALEXANDER R.
In and out quickly with no hasslesMichael B.
Have more transparency on delivery dates. My UBox shipped from the original location several days early, which was appreciated. But I had no information on when it would arrive to my final destination until it arrived.Jacob S.
Le client n'a pas laissé de commentaire.Rodney O.
Staff is friendly and attentive, I was in and out in minutes.Steve B.
Le client n'a pas laissé de commentaire.George M.
My experience at this Uhaul was all positive and I don't have anything to add for improvements.Dawn G.
Late hours are awesomeRonald N.
If you take a reservation for a specific location (especially when give a 3 well notice) adhere to it. Make sure the user knows they have to have the U-haul app installed in order to check in. Make sure the truck you've rented is actually available. I was sent all over the place eventually gave in a truck that was half the size that I needed which caused me to have to pay movers double the amount that I originally had scheduled for in addition to triple the number of miles I had to drive because I had to deliver the truck to a location that was 92 mi from my original pickup point. Overall this entire experience is guaranteed I will never use U-Haul again.Jana H.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.alan K.
Le client n'a pas laissé de commentaire.Nibras L.
Everything is good I don't have any concerns you guys the best always thank you so muchLORANCE M.
Everything went wellOhuwatoyin E.
Le client n'a pas laissé de commentaire.Richard G.
My experience renting a moving truck was very poor this time. I was not given the 15ft Truck I reserved and getting the $50 Reservation Guarantee is a headache I still need to call Customer Service to get it and the 10ft Truck I was able to get was Empty on Gas and I was sent to the Gas Station with the Truck to put in the Gas myself paying with my own Cash and reimbursed later and when I returned the Truck I had to explain several times that I should be getting a Refund Credit to pay me back the Gas I purchased that cost more than the 10ft Replacement Truck Rental. I lost extra time moving having to do 2 Trips instead of 1 and the extra time to Gas Up the Empty Gas Tank. Please give me the $50 Reservation Guarantee to make up for the Extra Work and Lost Time from Moving.Mako S.
Le client n'a pas laissé de commentaire.Ric T.
Priscilla at the front desk was very nice and helpful. She was busy and still kept a positive attitude and provided great customer service. Also, the truck I rented was very clean! Probably the cleanest U-haul truck I've rented (and I've rented many).Ric T.
Only improvement I can think of would be more U-Haul workers at the front when there is a line of customers waiting with reservations. Could you have a dedicated line for those with reservations?Barbara B.
Le client n'a pas laissé de commentaire.Robert R.
My unit was robbed as well as several others. They cut open the top of my unit and walked and took what they wanted. I mean where was the staff??? Why did no one see this on camera?People are living in there units. Hanging out in the unit all day. Then sleep there at night. They bathe in the bathrooms. The place is horribleTerry B. | Expérience générale
Le client n'a pas laissé de commentaire.BRAULIO M.
A bit more feedback on the transit time and process. Almost like the Domino's pizza tracker. "Your boxes are being loaded on the truck", "your boxes are in Barstow"... That sort of thing.Brian P.
Le client n'a pas laissé de commentaire.Walter T.
Nothing to improve. Everything was easy when you use 24/7 phoneFelix P.
Le client n'a pas laissé de commentaire.Eric I.
Le client n'a pas laissé de commentaire.Kevin N.
Muy buen servicio y también tienes algunos beneficios al rentar en UHAUL EXCELENTE!!!!martha g. | Expérience générale
Fast, efficient and always friendly. I never rent anywhere else.Elena B.
Great customer service thank youSteve C.
This location charged me for two extra days that were freeQuita S.
No me ayudaron con el storage aparte me dieron un 4x6 y yo estaba moviendo todo un cuarto y el joven que me atendió dijo que el no podía hacer nadaEDITH M. | Expérience générale
Le client n'a pas laissé de commentaire.SAAD A.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.omid A.
Le client n'a pas laissé de commentaire.thomas K.
Staff was very knowledgeable and helpful .it was an overall quick and easy experience.Eugene O.
Le client n'a pas laissé de commentaire.SABAH M.
The guy at the front desk was great!Mikayla M.
Le client n'a pas laissé de commentaire.david E.
The customer service was substandard. Upon check in the counter person did there job and rented the truck out. The truck had a bad exhaust leak. It sounded like a motorcycle. And upon return of the truck, the check in person didn't ask any question about the rental experience, only stated the total. I mentioned the bad exhaust leak and nothing was even said by the employee. I would not rent from that location again unless it's an emergency. No one smiled or even asked how we were doing. Training should be done on customer service.Michael Y.
The employees at this U-Haul location are Outstanding!! They are friendly, knowledgeable, and professional. That's why I always rent from this location. Hat's off to U-Haul on Maine street in El cajon!!!!Paul R.
Le client n'a pas laissé de commentaire.Cynthia P.
Keep David at east Main Street in El CajonALEX R.
Everything was smooth and easyMako S.
Le client n'a pas laissé de commentaire.Zaid H.
The cab was a little dirty. Other then that I use this location every time I need a U haul truck. Thanks for such a good location in my area and kind workers.spring M.
It was great the issue was solved and I appreciate The representative she was very friendly very knowledge and she took care of the issue and it was well taken care of thank you U-HaulHISHAM D. | Premières impressions
They overcharged us, said we used more gas than we did. When we received the final receipt in our email, they said we used the dolly (when we didn't) charge us for 3 gallons extra gas when we only drove 17 miles. I called and they put me on hold for 45 min, got someone to answer and they said it wasn't their department and put through to someone else which was another 45 minute hold. I will find an alternative if I ever need a truck again. Horrible service and they screwed us out of extra money.Anthony D.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Shawna W.
In and out to pick up. Then in and out to drop off. Fastest service I have experienced with stellar customer service.Joseph C.
Praise the Lord and hallelujahKevin S.
The people at the front desk were nice but the unit that I picked up the windows and windshield was so dirty it made it hard to see. Looked like someone had spill milk or something on the glass but was never clean before renting it out to the next customer. I don't thunk I should have to clean a rental before I make a trip. This is the reason why I'm Giving a low rating.angel V.
Le client n'a pas laissé de commentaire.Philip W.
Outstanding customer service. I had my storage unit here and everyone was so friendly, professional and helpful from the time I put everything in my unit to the move out. Would absolutely recommend this location to anyone and everyone. Thank you for making this so easy.ANDREA F.
everyone at the location was super helpful and we appreciate them a alot!wilson T.
Le client n'a pas laissé de commentaire.SAAD S.
Le client n'a pas laissé de commentaire.Rosanne R.
Le client n'a pas laissé de commentaire.Gary B.
I always get great service hereWilliam R.
Le client n'a pas laissé de commentaire.David M.
It was goodSamuel S.
I frequently rent from this location. However, I was a little disappointed with my last rental. I was filled gas to the exact spot when I picked up my rental truck. I was charged for 3 gallons of gas when I returned it even though I filled gas to the level it was before. Was not happy.ray U.
I rent from U-Haul all the time and never no problems until this location. Now you want to I er charge me as if I turned it in at 6am which isn't true. Regardless if that was the case I should've kept it and used it until next day turn in at 6pm. It's ridiculous not like you took a loss the office was closed regardless. So because you say to charge me it's charge me. Where's is customer service at because my god you would think you want to keep a customer not scare them off with petty ass charges.Chastity T.
Very goodWisam S.
Friendly service and great serviceRobin K.
Le client n'a pas laissé de commentaire.Lilyan J.
Customer service was excellent.tnique B.
The truck was clean, but it smelled horrible inside the cabin. Everything else was great.Emmanuel B.
Easy pick-up and drop-off. Good service. Made it an easy experience.David M.
Le client n'a pas laissé de commentaire.KATHLEEN H.
Le client n'a pas laissé de commentaire.Matt P.
Le client n'a pas laissé de commentaire.Valencia L.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Jason R.
Listen to what the customer has to say instead of acting like you know exactly what I need when you really don't know. I had a picture of the type pins so I could get the right kind of hook up for the lights but the person said I know what you need but it was the wrong adapter. Which I knew but waited the next day when picking up car tow dolly. I told them it was the wrong one. Finally he went out and looked at my rig. They were able to get the right one and we were on our wayBrenda R.
Would have been nice if it was explained online how the upper units are. I have never in my life before seen a storage place like thatKeaten C. | Online Move In
Le client n'a pas laissé de commentaire.leigh anna stella s. | Online Move In
Le client n'a pas laissé de commentaire.Jose G. | Expérience générale
Le client n'a pas laissé de commentaire.Ruby J. | Premières impressions
Le client n'a pas laissé de commentaire.VANESSA M. | Expérience générale
Le client n'a pas laissé de commentaire.Rosetta S. | Expérience générale
The employees at UHAUL moving and storage El Cajon location were very helpful and friendly. Great service Thank youElizabeth P. | Expérience générale
Le client n'a pas laissé de commentaire.verna n. | Expérience générale
Le client n'a pas laissé de commentaire.ARTURO A. | Expérience générale
All good, but on day of 1st access, one card didn't work: 2 attempts made in office to authorize new card before it was successful. Also, no carts available for us to transport items from car. Finally, a homeless person is evidently renting a unit to live in, suggessted by a bicycle with a loaded cart on back and an open door with clothes hanging and a light inside but clear that the person was making an effort to stay quiet. This was on Thanksgiving Day.MOIRA P. | Premières impressions
There were homeless people all around the storage area. Several were inside the space where storage "lockers" were. One man was clearly taking a bath/changing clothes on one of the stair cases used for getting up to lockers. There was no way for me to access the unit let alone feel as though it was safe for me to even use the lockers. I felt like it was interesting that not only 5 minutes after close did it become basically a homeless village. I would not recommend this location to anyone.Thomas R. | Online Move In
Le client n'a pas laissé de commentaire.Ashley M. | Online Move In
Le client n'a pas laissé de commentaire.Ronald T. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly L. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl C. | Online Move In
Le client n'a pas laissé de commentaire.RONALD H. | Premières impressions
Le client n'a pas laissé de commentaire.ana C. | Premières impressions
Le client n'a pas laissé de commentaire.Rosetta S. | Premières impressions
Le client n'a pas laissé de commentaire.Linda C. | Expérience générale
ExcellentMaria S. | Premières impressions
Le client n'a pas laissé de commentaire.Alan F. | Expérience générale
I was disappointed that there were no carts to move my items in from the outside, all the way to my unit, inside and far from the entrance. Although they did let me borrow a dolly, that really sucked. The place was clean and well maintained minus the missing carts.JESSICA D. | Premières impressions
Le client n'a pas laissé de commentaire.Hossana P. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah M. | Premières impressions
I wish the web site was more clear that a second story unit is accessible by rolling staircase only. I assumed it was on the second floor of a building with an elevator.TRENTON PAUL B. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia L. | Expérience générale
Le client n'a pas laissé de commentaire.DEVIN H. | Premières impressions
Storage is clean. Some of the staff our friendly. But when i called to reserve a 10" foot truck and auto transport she's over chanrging me. For the equipment rent shes charging me for almost $800 one way. But when i called the uhaul office they only charge me for $514 for everything. I got lots of experience at uhaul offices in just one day. 3 different locations. The uhaul main office when she called me she asked me why they over charging me. I dont have answers to give her but then i cancelled those reservation that is overcharging me.JANCENLY E. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan R. | Expérience générale
Le client n'a pas laissé de commentaire.diane S. | Expérience générale
Le client n'a pas laissé de commentaire.ANNA C. | Expérience générale
It's not user friendly when you have to go up stairs. They are not hand truck friendly. It's pathetic!!!scott h. | Premières impressions
Le client n'a pas laissé de commentaire.BLANCHE P. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY A. | Premières impressions
Le client n'a pas laissé de commentaire.Mahmoud T. | Premières impressions
Le client n'a pas laissé de commentaire.EVELYN Z. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne E. | Premières impressions
My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.Bobbie K. | Premières impressions
Le client n'a pas laissé de commentaire.Steven N. | Online Move In
The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!tamara l. | Expérience générale
Did not like location. I didn't feel safe going in and out of storage due to druggies staying in their unit.Regina b. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew M. | Premières impressions
Le client n'a pas laissé de commentaire.rachel h. | Premières impressions
Le client n'a pas laissé de commentaire.Donna P. | Premières impressions
Thank you! Everything was just fine! If I ever need your service again I will be back! Merci encore!DEBORAH F. | Expérience générale
I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!Elisabeth S. | Online Move In
The staff is well trained. Answered all my questions. They above and beyond to make me Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.Leonard g. | Premières impressions
Le client n'a pas laissé de commentaire.Felecia V. | Expérience générale
Le client n'a pas laissé de commentaire.Jorge S. | Premières impressions
Reliable placeDUSTIN H. | Premières impressions
Le client n'a pas laissé de commentaire.diane S. | Premières impressions
Le client n'a pas laissé de commentaire.Felecia V. | Premières impressions
I hope we do have security guard at night time specially closing timerolly D. | Premières impressions
Had a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.Dona R. | Expérience générale
Priscilla is awesome... All employees very NiceCherie B. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia L. | Premières impressions
Everyone very niceRosetta S. | Premières impressions
They were very kind and helpful! I would recommend this place to others as well!christian ivan l. | Premières impressions
Le client n'a pas laissé de commentaire.Laura Y. | Expérience générale
the storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank youRobert D. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea F. | Premières impressions
AWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.Victor B. | Expérience générale
Your website should inform people about the moving stairs to access their unit,Marilyn a. | Premières impressions
Gave us prompt service, right at closing time.Michael T. | Premières impressions
Le client n'a pas laissé de commentaire.April E. | Premières impressions
Le client n'a pas laissé de commentaire.Jennie p. | Premières impressions
Excellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.PEGGY B. | Premières impressions
Le client n'a pas laissé de commentaire.Richard F. | Expérience générale
The staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartmentMary M. | Expérience générale
Amazing customer service!JEFF H. | Premières impressions
easy online rental would be the best thing about the storage,Michele A. | Online Move In
They are a great team 'thank you very much to each of the people who work there ...Luis M. | Premières impressions
I honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.Chad L. | Premières impressions
Just wish it was in a nicer area.Noe R. | Premières impressions
I am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!April S. | Expérience générale
Le client n'a pas laissé de commentaire.Maria F. | Expérience générale
Great place and staff. Thank you!Tim T. | Expérience générale
Everything and everyone were very helpful the only think was my excess code doesnt workGregory m. | Online Move In
I have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.sharon f. | Expérience générale
The staff were very friendly and very accommodating to our very unpredictable moving schedule.Drew L. | Premières impressions
it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.Louis B. | Premières impressions
You guys are awesome!christian ivan l. | Expérience générale
The lady working there she is so nice in she helpHuda P. | Premières impressions
I needed to change storage size and they where very helpful with thatanitra h. | Premières impressions
Mercijames h. | Expérience générale
Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.Sandra P. | Expérience générale
It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.JULIET G. | Expérience générale
The staff was all very friendly and helpful.Antionette L. | Premières impressions
The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.Terri A. | Premières impressions
Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.Michael M. | Expérience générale
U do need air conditioning . It's hot in there.Senaida W. | Expérience générale
Waiting promised shipment of Sword.CLAYTON S. | Expérience générale
So polite, helpful, and they know their business. Excellent.deborah p. | Expérience générale
I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.ELLEN p. | Premières impressions
Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..April S. | Premières impressions
Everyone is so nice and friendlylisa c. | Expérience générale
AucunFaaalo L. | Premières impressions
There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no attMARIANNE B. | Expérience générale
MerciCaylee B. | Premières impressions
The employees here have always been knowledgeable and nice even though it always seems to be quite busy.Leslie D. | Premières impressions
Charged my debit card twice.Robert B. | Premières impressions
I done biz at this location for yearsGeorge F. | Expérience générale
It was super easy to access our pods. The only reason for the average rating is because one of the pods' lock broke and it was obvious that it opened up and stuff had to be put back inside.Michelle H. | Expérience générale
I received very good service and appreciate the use of the room and will definitely use them in the future if neededpatrick e. | Expérience générale
Best security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Fortement recommandé!Tasha K. | Réservation
The public restroom was often out of service. When it was available for use it was rarely ever clean. Otherwise, everything else about my experience with U-Haul was exceptional.ROBIN L. S. | Expérience générale
merciNORMAN P. | Expérience générale
First class facility and service! Flexible policies. Well done, UHaul!john g. | Expérience générale
When I removed the contents, it was clear that two items "disappeared" at some point in time.JOSEPH W. | Expérience générale
Houston at the main street off in El Cajon was wonderfulPricilla J. | Expérience générale
The most terrible experience.Fabiola B. | Réservation
The young lady who cleans the building was so nice. She even rushed up and helped me lift a heavy container into my truck. I'm not young and that was appreciated.TIM M. | Expérience générale
It was a good experencedean s. | Expérience générale
Thank you You all were very friendly, professional and helpfulPAM M. | Expérience générale
Staff was helpful, system worked well.MICHELE S. | Expérience générale