Customer Reviews for U-Haul Moving & Storage of Glen Burnie

3 788 évaluations

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRII D. 
Évaluation :
5

Our agent Vikki King was great. We were in a jam and she went above and beyond to assist us. It was way better than expected and greatly appreciated. I cannot say enough wonderful things about her. She really made our experience!

william M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Tiffany J was really patient with me and was very knowledgeable about the options that best suited me. She understood what I needed and was determined to resolve any issues that came about. Once again thank you Tiffany. You are amazing.

JULIET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
3

I was charged for someone else's rental that was back to back to mine. They claim the person processing my return put in the wrong millage by accident an additional 1 000 miles which lead to a $612 charge. I went to Uhaul Mon 5 pm and the guy identified the problem but couldn't fix it because he isn't a manager. He was very helpful. I went there Tue morning to see the manager because only she could fix it. I was only refunded $605. What happened to the other $7 I put $15 more gas in than I needed to because you have the only vehicles around that don't show the gas gage in auxiliary mode which means I have to guess how much gas to put in, which I think is ridiculous. Also wasn't told I had to put in my license plate number on the ezpass site in order for it to get charged on my pass and not whatever upcharge you charge your's has. I'm not a happy customer but I know if I ever do it again to take a picture of the odometer with my phone at the end and to insist to see the receipt when returning it so I know the ticket is closed out. The Chevy pickup itself is very nice, rode well, performed well. Still I'm not impressed and think some funny business was going on although no one would admit to that.

Kimberly T. 
Évaluation :
5

Receipt if changes. I got an additional $16 charge with no explanation of what it's for.

Markita B. 
Évaluation :
4

The Seat belt light and bell has a short. When I turned the vehicle in, I was just 1 Hr late and 6 miles less, but was charged $38 more. Was not told I would be charged when I turned it in, was just told thank you and good bye, like I was being pushed out the door. Then the charges came. A little disapointing.

Thomas M. 
Évaluation :
1

Let me start off by saying I was at this location for about 3 years, and im not one to take the time to leave a review...but this is necessary. The last year and a half at this location, has completely gone downhill. 1) There are mice and mouse poop all over the facility. The traps they put out don't do a thing and many of my neighbors were having issues with mice as well so I knew it wasn't just a random unit but an actual issue on the entire facility. The building needs to be exterminated and clearly they know there's an issue with the amount of traps that are set out. 2) I paid extra for 24-Hour access, and my card never worked. I was issued a new card probably close to 5 or 6 times in the last 3 years. The alarm on my unit never turned off when I would check in and anytime after the office closed when I went to my unit, the door alarm would go off the entire duration that the door was open while I was inside. It is loud and obnoxious and unnecessary if I'm swiping in to turn it off. 3) The location of the U-Haul truck drop off was the most inconvenient. My unit was an inside unit and the only way to get to it is driving around the right side of the building. You cannot drive fully around the building or on the left. The only way to get to any of the back units for the inside units from the loading dock is around the right side of the building. The truck drop off is also on the right side of the building. So anytime someone would drop a truck off, it is in the driveway to get around the building. If there aren't many trucks this is not an issue, however almost every single time I had to go to my unit, there were trucks in the way and you have to drive in the grass to get around them. There were many times that someone was still actively dropping off their truck and I had to as far to the left as they could so that people can get around them to go to their unit. Two weekends ago was my Breaking Point when I had to ask someone to move so I could get back to my unit, and 15 minutes later when I was ready to leave, another individual dropped off a car within that time frame and I got pinned in the back of the parking lot. When this happens you have to call the building manager to drive to the facility and move the trucks out of the way. That can sometimes take hours. The amount of inconvenience that this specific problem causes is one of the main reasons why I left. 4) The roll up doors around back we're always stuck open whenever I would show up, and there were many time that solicitors would be wondering around thr parking lot, asking people if they could badge them in. No one could ever tell if they were customers and had units and just forgot their swipe card, or if they were just trying to snoop around proples unlocked units. Either way it's a super sketchy feeling and as a cop myself, it made you feel very uncomfortable as if the facility itself was very unsecure. 5) 99 % of the staff was airways incredibly rude, short with you when you had questions, and the attitude level that almost all of the staff had was unreal, like none of them ever wanted to be there. I don't know if the employees are being mistreated by upper management, or if they just need a moral building activity for whatever the issue is, but trying to communicate with any of them about anything was absolutely miserable. THE ONLY EMPLOYEE. and I literally mean the ONLY employee that I had a good experience with in all three years, was Alexander, and I unfortunately didn't meet him until the day I was moving out. When one of the miserable employees told me no to getting a rental truck, and didn't seem to want to work with me at all, Alexander helped me get one the same day only a couple hours later. He also helped me close out my storage unit when that same miserable employee was making it seem impossible and irritating. I really hope the upper management looks into hiring more employees like Alexander, who are as friendly, commutative, and hard working as he is, so that he doesn't become overwhelmed with the level of ignorance that is working beside him. I will personally never recommend this location to anyone I know. If leadership doesn't care about the employees, that'll trickle down to the employees not caring about the customers. Unfortunately, coustmer satisfaction is not a necessity here.

lindsey a.  |  Expérience générale 
Évaluation :
5

Can was awesome. Only had 500 miles on it so super new. Easy experience. Very good!

Mark M. 
Évaluation :
3

Truck was not the size it was supposed to be. I couldn't fit the piece of shipment I was moving so I wasted almost 100

Annette T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA-MARIE R.  |  Premières impressions 
Évaluation :
5

When I arrived my reserved truck wasn't available, the manager here went above and beyond to make sure I had a truck to complete my move. In the midst of this there was a bad accident right across the street and the computer systems went down for a bit. Not one person panicked the staff here did everything they could to get me in and out in a timely fashion. I would highly recommend this uhaul site very professional and organized.

Nickiya W. 
Évaluation :
5

The process was easy. The lady was super helpful, knowledgeable and friendly. The location is amazing and I love the late hours to access my stuff.

Elia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abolghasem Y. 
Évaluation :
5

Don't like that you have to pay an extra $10 to access the storage unit at night. But that's nothing against the facility.

Christina O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMMIE D. 
Évaluation :
3

The employee at the desk never got off of her phone and was very vague on where to drop the trailer off. The spot to drop the trailer was very tight and I could see someone not competent backing into things. The location was very clean and well maintained though.

Brandon L. 
Évaluation :
5

Real nice clean vehicle. A total wow trip. Thanks guys and gals of the glen burnie U Haul.

Ronald M. 
Évaluation :
5

Keep up the good work.

Reginald M. 
Évaluation :
5

There is nothing that should be changed. The associates were very friendly and helpful. They took care of customers very promptly and explained everything very thoroughly.

rosalie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

quinnard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
2

I filled up the gas tank to indicated level. However, they had marked it as 1 gal below the level and had charged my credit card $6 for 1 gal of gas.

Kamal H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Check tolls before they go any routes so customer can prepare for ezpass and other stuff after they get reactive and without them knowing don't charge anything that after you have to refund

Kunjan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ohryn V. 
Évaluation :
1

Horrible customer service, I rented a 15ft truck for a few hours for a local move and got charged for 3 days because they're lazy and didn't check the truck in after I dropped it off

Akil P. 
Évaluation :
5

Bien

Lucio T. 
Évaluation :
5

Na

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESTINI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONY P. 
Évaluation :
4

Told person at counter I was moving a refrigerator. They gave me a truck with no ramp but rented me a dolly. I had to pull the fridge on a dolly up into truck with no ramp. I am disappointed In the fact I had no ramp.

RUSSELL R. 
Évaluation :
5

We had trouble locating the truck as it was way in the back, use to be that the trucks and vans were pulled out and waiting or at least visible.

Jennie H. 
Évaluation :
3

Was told that I could use online pick up to pick up my scheduled truck at 0730. However the keys were not left in the outside box and ot was not set up for online pickup. I had to wait until 0900 when the store opened to get my truck. This delayed my move by 2 hours. Thank goodness they didn't open up later then 0900. However the staff was helpful and friendly once I was able to go inside and get my truck.

Brandon A. 
Évaluation :
5

The whole process was smooth. Alex is very helpful. The person who checked in my return was also awesome. Thanks!!

Antonio H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD M. 
Évaluation :
5

Excellent service by helpful, courteous staff. Will certainly use that location in our upcoming moves

Juan F. 
Évaluation :
2

The crew who delivered the U-Box were 4 hours late and never called to say they would be delayed.I called the office several times while I had help loading so by the time they arriived, my help was gone to work.

Rosemary P. 
Évaluation :
5

Always a pleasure! Thanks for the quick and easy pickup and dropoff. A+++

Shawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dion m L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Euphemia G. 
Évaluation :
3

The staff did not know how to attach the trailer to the truck. They didn't know how to change the bad wiring either.

Donnella J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed S. 
Évaluation :
5

Thanks for the quick and easy pickup and drop off! A+

James A. 
Évaluation :
5

Great location!!! A++++ Friendly staff and quick and easy pickup and drop off. Merci!

Shawn W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chandra R. 
Évaluation :
5

The only issue was that the truck's back door was open at pickup. Luckily I walked around the vehicle before I drove off and closed it. Still, I was very happy with renting at this location. It is super clean.

Brian R. 
Évaluation :
4

I will say your customer service rep. Behind the counter was very helpful and accommodating, although , your credit / debit card reader was not working.. I do know this because my balance was checked before my pick up and I did use the same card afterwards at the grocery store with no problem.. it did not work for the customer before me either and thankfully I had just enough cash on hand with change to pay my bill so I could move / relocate that evening. I did feel bad for the customers before me…. Please repair or replace your payment machine- credit card reader… I was very appreciative of the assistance to my rental truck and asked if I needed anything else.. Very friendly and great service. Drop off was quick and easy as well.. Thank you, Christine Falter

Christine F. 
Évaluation :
5

Thanks for good customer service

JASPER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO M. 
Évaluation :
1

The battery on the truck was not functional and had to be jumped every time the engine was stopped

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

Everything prior to this location was a complete crap shoot though.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine H. 
Évaluation :
3

You overcharged me Had truck for 8 hours You charged me twice $84, and $45 Why?

roberta W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derick L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
3

Basically every ting was gud so for a next customer around they will enjoy the service

Dwayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
5

No hassles drop off

STEVEN S. 
Évaluation :
5

All the agents were 100 % professionals in special Jasmin thanks

Frank R. 
Évaluation :
4

Should offer discounts for long term rentals, senior citizens, AAA members and the like. Not enough available carts, handtrucks,or other aids, for this large size facility.

LARRY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

i was told i would get 40 free miles and yet i was charged for it....and why was i given 40 free miles bc i was forced to go to another branch 20 miles away after my reserved truck was not there. The people were very nice but being overcharged is not acceptable.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john K. 
Évaluation :
1

At reception the old occasion lady was an animal. Don't remember her name. It was only 6:30 pm when I arrived and she start bitching to close at 7:00 pm. What an bitch. Fire her ass. Otherwise lot of people won't go there. She was on phone start bitching and left me other side of the counter and disappear.

Rizwan M. 
Évaluation :
5

They are amazing!

Tesfaye L. 
Évaluation :
1

This was our first time using U-Haul and most likely our last. We had the worst experience with this whole process. The workers at the place we had to go to were very helpful and nice. The areas that went wrong were customer service via phone. When booking we had chosen the one way option for our rental. When reviewing our information online we noticed that it said in town where we would return it to the same location. Once noticing we called customer service to notify them that we needed one way. They informed us that we would need to let them know when we got a phone call the day before pick up that they were unable to update that in the system. Unfortunately the day before pick up we got all the bad news. We were told the truck that we had made an appointment to rent four weeks ago was not available. Once calling we discussed with customer service that we would prefer a closer facility that had the rental over one that was farther away. Before getting off the phone customer service confirmed we would be picking up at the closer location at home since they could not change to one way. The day of pick up we drove to the closer address that was provided to us by customer service and the facility informed us that the rental was at the farther away location that it was not changed in the system. This process delayed us, was not what we chose, and cost us way more money than initially anticipated. I'm saddened that this was such a bad experience since I usually hear good things about this rental company.

Ethan W. 
Évaluation :
5

Good location and always have what I need. Thank you team..

Antonio P. 
Évaluation :
5

Keep up the good job.

Reginald M. 
Évaluation :
5

The staff was extremely helpful at all times. Facility kept very clean.

mary c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H.  |  Expérience générale 
Évaluation :
3

The return procedure was a nuisance. We should be able to just drop it off and go.

Rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
5

Nothing Jazmine thrash was great love her customer service

Desmond S. 
Évaluation :
5

Amazing experience. Manager, Alesha and her Staff were kind and very efficient and helpful. Well Deserved Top rating 5+ stars.

Themos p.  |  Premières impressions 
Évaluation :
5

Everything was great

Teresa M. 
Évaluation :
5

The staff was friendly, professional and knowledgeable.

Wes D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine W. 
Évaluation :
5

Most of the negatives of truck rentals are minimized at this location, making the rental process somewhat pleasant.

Kevin W. 
Évaluation :
5

Great staff. Very clean

Tonya W.  |  Expérience générale 
Évaluation :
1

We can never get thru to Uhaul!!! Call, wait for hour to get thru. Then that person transfers me. Wait for another hour and you guys hang up on me. I will never use you guys again!!!! You are the worst at customer service!!! Then you charge me a late fee for not paying a bill that I had no idea I owed you for!!! The worst ever!!!

SHEILA B. 
Évaluation :
1

When a person calls CS within 48hr, To make a reservation to get some of their items out of their UBox. You expect that task will be done. Well it wasn't. And no Ubox. We waited for an 1hr to obtain our UBox. We went to the warehouse and knocked on the door, knocked on the window and hit the buzzer many times. No answer and still no UBOX I was very upset. I went back to store front and told the lady at the front desk, that this was ridiculous and when I return I want my UBox. This issue. made me late for my appointment and my movers. Time is money Uhaul!

EDITH G. 
Évaluation :
5

Very well organized and easy to use. Personnel amical.

Brenda M. 
Évaluation :
1

Worst experience ever rented two dollys and had none. Then had to purchase additional equipment to be able to move. Returned the vehicle on Sunday at 9:23 have a picture confining it. Your crappy app did not work for the return. Was told it would be adjusted. I would like a call from a supervisor

mickalene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA G.  |  Premières impressions 
Évaluation :
5

They are 100 percent professional and very respectful.Great place deal with

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
4

Too many mice or rat traps

Linda D.  |  Expérience générale 
Évaluation :
5

Your staff is excellent, cordial and customer friendly. I highly recommend an increase in salary for Mr. Tavis , he goes beyond to meet customers satisfaction.

Nannie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khareem B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnicey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vladimir k.  |  Premières impressions 
Évaluation :
5

The lady that waited on me was very nice and helpful.

Earl F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonei B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMINAH B.  |  Expérience générale 
Évaluation :
3

Storage unit was very clean. I can't complain about the storage unit at all. The guy who works works outside is very rude and grumpy all the time. But the inside staff for the most part is okay.

Kyle B.  |  Expérience générale 
Évaluation :
5

No wait at all. Staff members were smiling and making check in easy.

Paul S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN S.  |  Premières impressions 
Évaluation :
3

I had a difficult time with the directions given, even with a map (which only includes the one or two buildings building) I also had tons of issues with the alarm system (after hours) I'd "clock" in one one & use my code on the others for the door opening & the alarm but the alarm would go off all the time as we were unpacking. Sometimes it would go off not even involving a door or the unit, merely walking for another trip. I can honestly say the alarm went off over 10 times & it was extremely annoying having to go back out to key in my code, which at times didn't even stop the alarm. The customer service was phenomenal though, the actual services was a nuisance.

Miranda B.  |  Premières impressions 
Évaluation :
1

Not only once but twice after re locating units mice destroyed my belongings! The first time I was told it would be resolved in a timely fashion… it took months and they only covered movers to move my remaining un damaged items. The second after taking a huge loss the first time destroyed my tv all clothes furniture with mice bites and so much more. When asking to speak with someone again was told to make a phone call which I did not!!! Instead I had to wait 45 mins to talk to someone and was brushed off! 5 dead mice were in my unit! STAY AWAY STAY AWAY FROM THIS FACILITY IF YOU HAVE BELONGINGS YOU CHERISH! If I could rate a zero I would! Jay the owner is the worst manager I have ever dealt with and this just was a huge mistake!

Kendra K.  |  Expérience générale 
Évaluation :
5

Service was quick and friendly. Access to the storage was easy with convenient hours. A free month was paid for by my rental, so that was a plus!

Matthew L.  |  Premières impressions 
Évaluation :
2

The employees were great! They were very and friendly and helpful when things were going wrong. The things that went wrong, were crazzzyyy tho. 1. Auto pay system wouldn't autopay leaving my account unpaid. Kind of a big issue. 2. They decided to redo concrete and close the access door without any warning, notice or even telling the employees when it would be done. After I hired a babysitter so my husband and I could go sort through everything in our unit we couldn't access it. The main number we called only went to a national line. People at the location wouldn't answer the phone. I couldn't go in while theRe were open office hours. The manager wouldn't call me back. No one knew when we could get back in. We had to just keep driving by to see if it was open. I don't even feel like listing the rest of the issues. We took our stuff out and moved it to a different unit to avoid these issues.

Elizabeth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Expérience générale 
Évaluation :
5

Tiffany was Very good and helpful

DELVIN E.  |  Premières impressions 
Évaluation :
1

Only had storage for 29 days and they sent a bill saying I owe them when I called local office goes to customer service number I advised that I moved out they said they will let the local office know and they did not some one need to fix cause I didn't leave nothing there

Ieshia W.  |  Expérience générale 
Évaluation :
5

Tiff was very helpful and nice and respectful to me

DELVIN E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
5

I had no problems what so ever. I would do again but moving out of state

SCOTT S.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful, and professional.

Dwayne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valli s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa C.  |  Expérience générale 
Évaluation :
5

I love the staff, their professionalism is always appreciated and good.

Twanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy d.  |  Expérience générale 
Évaluation :
2

They were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .

Sharon N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thierry E.  |  Premières impressions 
Évaluation :
5

I apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!

Ashley S.  |  Online Move In 
Évaluation :
5

Alesha was great very helpful !! She’s a blessing thank you !!!! Great employee !

CHARLES O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IMOGENE H.  |  Expérience générale 
Évaluation :
5

It was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.

Melissa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan Potin M.  |  Expérience générale 
Évaluation :
2

I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don't think to take names so I can't remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .

Wallace H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham V.  |  Expérience générale 
Évaluation :
3

I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer

Monique P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IMOGENE H.  |  Premières impressions 
Évaluation :
1

While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!

Christopher M.  |  Online Move In 
Évaluation :
3

The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.

Jason S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry a.  |  Expérience générale 
Évaluation :
5

Very helpful and detailed in their service.

SHARONLYNETTE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette H.  |  Premières impressions 
Évaluation :
2

Storage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.

Gina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDIE B.  |  Expérience générale 
Évaluation :
1

The units are infested with mice and rats. The tenants aren't aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.

Kenyona S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekeidra C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie A.  |  Expérience générale 
Évaluation :
5

Good costumer service and friendly staff.

Carson D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanne P.  |  Premières impressions 
Évaluation :
5

Rented the storage unit for 5 years. Never had an issue.

Phyllis H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis R.  |  Premières impressions 
Évaluation :
4

Wish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.

Patricia T.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.

Kim S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis G.  |  Premières impressions 
Évaluation :
5

We had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.

Geoffrey G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg T.  |  Expérience générale 
Évaluation :
5

Staff was very helpful !

terri b.  |  Premières impressions 
Évaluation :
5

Very time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculous

Harry H.  |  Premières impressions 
Évaluation :
3

There was mouse droppings in our unit when we were moving in. We called customer service and there was nothing they could do since the office was closed. We also called the manager using the after hours phone number that was posted and no response. We will be reaching out again during the office hours to resolve. We did not move in the unit due to the mouse droppings and would like a different unit knowing this one was infested with rodents.

Christina L.  |  Premières impressions 
Évaluation :
5

Employees are awesome! Helpful and courteous.

Ernie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joyce c.  |  Expérience générale 
Évaluation :
3

I did not get the size storage unit I was looking for. I had to go somewhere else

Marcus C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A.  |  Expérience générale 
Évaluation :
5

Great storage facility, very clean, well maintained, and secured. Everything you need is located in one spot. Great service and staff.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R.  |  Expérience générale 
Évaluation :
3

Not being able to access my storage at the night hours was a huge issue. Would much rather 24/ht access.

Sam C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaqueen P.  |  Online Move In 
Évaluation :
3

Was very disappointing when I was moving my furniture out and it was a mouse turds everywhere here to make sure that I wasn’t taking any mice with me very very disappointing

MARQUITA H.  |  Expérience générale 
Évaluation :
5

Wonderful experience and very helpful and informative. Thankful for the staff.

Teresa S.  |  Premières impressions 
Évaluation :
5

the fact that you had such a great staff during a time when it is so hard to find good help says a lot. Every interaction with the staff was a good one and if they didn't have the answer they would point me to the person that did have the answer. thank you for a great experience on something as small as this.

William C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia T.  |  Premières impressions 
Évaluation :
5

Thank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.

janet c.  |  Premières impressions 
Évaluation :
5

I Really Appreciate The Kind Friendly & Professional Interactions With The Staff!! This Was A Pleasant Experience,! Moving Can Be Hectic & A Bit Stressful!, So, It's Nice To Have A Company That Respects You & Your Business. Thank You All, I'll Definitely Utilize Your Business In The Future 

SELENA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICIA M.  |  Expérience générale 
Évaluation :
5

Perfect

Jermaine H.  |  Premières impressions 
Évaluation :
5

Very understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 years

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L.  |  Premières impressions 
Évaluation :
5

This uhaul facility is wonderful and I will reckconmend this site to others. Merci.

KIM Y.  |  Premières impressions 
Évaluation :
5

Everything is perfect, especially the personnel

Jermaine H.  |  Expérience générale 
Évaluation :
5

Easiest move i ever had

Jeff I.  |  Premières impressions 
Évaluation :
3

Have a free dumpster available for those renting the units rather than having to take garbage with them.

Amanda N.  |  Expérience générale 
Évaluation :
4

rats in unit - destroyed items - other lockers around ours smelled horrible

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D.  |  Premières impressions 
Évaluation :
5

Staff friendly, helpfully.

PHILLIP H.  |  Expérience générale