Le client n'a pas laissé de commentaire.ROXANNE L. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Hamilton
Pour nous contacter
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Zhenchun S.
I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things TRACY R. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa E.
Le client n'a pas laissé de commentaire.Vince R. | Expérience générale
the employee at the desk was rude and did not instruct us on the details of picking up the truck (she did not mention that we will receive a text to approve or dispute pictures and when I went back to ask her about a dent in the car she disregarded completely my concerns and rudely told me to check my phone and asked me to leave). Will never want to deal with the same employee again.Chrysi B.
Staff was friendly and knowledgeable. Truck was clean and well maintained. Total cost was less than expected. I will use Uhaul again.chris L.
Truck cab had strong odor of smoke and garbage Was charged $20 for after hours drop off but not told of fee Same day rental - pick up 230 PM - dropped oft 10:30 PM (8 hours)Susan D.
Le client n'a pas laissé de commentaire.Vesta K.
the staffs don't have etiquette. I saw it in several U-Haul branches. it seems the company just offering cheap salaries and therefore some UN-mature employees applying for that and company also not care about discipline.Babak B.
Le client n'a pas laissé de commentaire.Georgina M.
Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we're told that if we were lying, we would be black listed from Uhaul. I've had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.Lindsay J. | Expérience générale
Le client n'a pas laissé de commentaire.Brett H.
Le client n'a pas laissé de commentaire.Amanda H. | Premières impressions
The staff were awesome, especially the young guys that helped me figure out my wiring harness!Kerry M.
Le client n'a pas laissé de commentaire.Gerald O.
Le client n'a pas laissé de commentaire.Mathew P. | Expérience générale
No issues. Service was great!Eric G.
Service was exception from start to finish. The facilities are secure and clean and the onsite owners/staff were always available. Would highly recommend.SUE D.
Le client n'a pas laissé de commentaire.Jennifer M. | Expérience générale
Le client n'a pas laissé de commentaire.Omar S.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Brian A.
Great Service. Thank you! The Hollis Girls! :)Heather H.
The steering on the vehicle I had was very vague and should have immediate attention.Mark S.
Le client n'a pas laissé de commentaire.Rebecca M.
If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.Trevor m. | Expérience générale
Excellent location with brilliant and very helpful teamLEKHBIR S. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon C.
Le client n'a pas laissé de commentaire.Sanjin N.
We found it annoying that we went all the way to the truck and than had to go back to the office to get the key. Otherwise it was greatEvan Y.
Le client n'a pas laissé de commentaire.kATHY M.
Staff was amazingdylan s. | Expérience générale
Excellent service à la clientèleDebbie S.
Le client n'a pas laissé de commentaire.ANISH M.
Very helpfulBrenda S.
Le client n'a pas laissé de commentaire.Aaron C.
Merci.BETTY I. | Premières impressions
There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn't get in. When asked about it in the office we were told it's self storage. And snow removal wasn't that easy for them to do.wendy h. | Expérience générale
Le client n'a pas laissé de commentaire.Arun J.
Le client n'a pas laissé de commentaire.aldaine m. | Premières impressions
The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn't recommend this Uhaul to anyone. The guys working there should definitely get a raise that's for sure.nichole f. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.Harry B. | Premières impressions
The overall experience was great except for the sound system in the truck, which was bad as the volume control knob has spoilt. I have to drive the truck around for the whole day with a loud noise.Abayomi A.
They initially charged me 30 $ even though I have filled the tank to same indicator as they have given me and when I called them they said I need to come back to show them the pictures to prove my point. No concern about customer satisfaction and the kids were operating the location.Salman A.
Nothing everything was amazing!!sarah R.
The customer service was excellent. I was greeted with professionalism and courtesy. My reservation was promptly found and information well explained. Very impressed!DONALDB M.
Le client n'a pas laissé de commentaire.Kim C.
Le client n'a pas laissé de commentaire.Lisa B.
I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.steven n. | Expérience générale
Le client n'a pas laissé de commentaire.Alyssa U.
Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unitdarryl R. | Premières impressions
I rented a 20 foot Saturday truck and the truck stalled so many times on me in Hamilton.4 times I had to get help There is a charged $20 overnight fees. I brought back the truck back Sunday evening because it stalled so much I was over charged. This location need to inspect their vehicles before they leave the place the radio does even work. Yet they charging me so much $. I want my refund back they need to have better customer service representatives. I called the store and spoke to all she said was she's going to check.This has created an inconvenient for me. Seeming that they didn't have another 20ft at the time. I can be reached at 6476789458.JENNETTA L.
Le client n'a pas laissé de commentaire.Agostinho P.
Have a full tank policy.brian S.
Very impressed with how fast and efficient the staff was. Every time I called I was greeted and assisted by very friendly people. Definitely recommend and will use again.megan B.
Le client n'a pas laissé de commentaire.Marlene C.
Le client n'a pas laissé de commentaire.francisco M.
Only downfall is lack of Customer Parking both inside and outside the gate. Some renters will find maneuvering tough with a larger vehicle they are unfamiliar withMark M.
Don't lie about the contract. I was told if I bring the truck back earlier I get a refund for the extra days it was booked (7 days, return in 5, refund for 2). After I returned it, called to ask about where is my refund because I received the email for miles/km of extra charges. They said I don't get a refund because it was a one way truck. Which your uhaul rep told me was the only truck available so I had to go to brantford pickup the truck, drive back to Hamilton, (was given some free km), load up in Hamilton, move to brantford, then return it in Hamilton. Waste of gas but no problem. Called uhaul they told me no because it's a one way truck there's a â€œflat feeâ€ for number of days booked. Which I was never told about. I thought I'd be unloading alone that's why I had it booked for a few days more, but when I moved on Thursday I ended up hiring a couple guys to help me unload quicker, yet I wasn't given my money back for the 2 days early return. Had I known I wouldn't get my refund I would have kept the truck until Saturday. You guys lied to me and frauded me out of 2 days worth of rent. I've rented so many trucks and trailers from you, this is how they treat loyal customers. Good on you.arber G.
Kate was wonderful she is a keeperHoussam C.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Hednor G.
Fuel was on little bit behind what we discussed while taking the uhaul and while returning I kept it like that but it was charged for me. No dropping facility available.Kamal N.
Le client n'a pas laissé de commentaire.LeydyDahian O.
The guys at this location were excellent and know their stuff, quick efficient and friendly. big thumbs up to those guys .MICHAEL F.
Le client n'a pas laissé de commentaire.henry K.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Neal B.
Location needs parkingJoseph W.
Le client n'a pas laissé de commentaire.Sandra H.
I was told the rate of the truck and mileage but it would have been nice to have and estimated total cost. I was a bit shocked when it ended up costing me over $80 for just a couple of hours.DENISE D.
Everything was smooth don't change a thingDecimo C.
Look over the truck better be more organized with timing and locations. Have more trucks available so we don't have to drive 45 minutes to pick up a truck that said it would be available closer when we booked.Nikolas B.
Le client n'a pas laissé de commentaire.Rhonda Z.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.georgios K.
Told me they had parking, but told me to park 5 minutes away at Harvey's Reserved furniture pads, but they told me I was out of luck cause they gave it away to someone else Charged me extra km even tho I reserved at limeridge location, this was picked up at rymal which is 20km away from my destinationZeeshan A.
Le client n'a pas laissé de commentaire.PIERRE M.
Cannot improve. We'll done.Howard G.
Le client n'a pas laissé de commentaire.Paula J.
Le client n'a pas laissé de commentaire.Joe G.
Didn't like the layout too much. The yard was a little tight.PATRICKW C.
Le client n'a pas laissé de commentaire.Teresa J.
Le client n'a pas laissé de commentaire.Tom P.
Le client n'a pas laissé de commentaire.Trenton W.
They are always on top of their game! Everytime I rent a vehicle it's always there ready for me! Excellent customer service! Brenda is amazing as is the staff, always friendly and ready to serveedwin S.
Le client n'a pas laissé de commentaire.Howard G.
All around a good experienceBrian B.
Gentleman that helped me at this location was amazing. 10/10 service would recommend.Ogugua H.
the online process is very long and more complicated than it needs to be! And I'm pretty decent at online stuff... the gas tank should ALWAYS be at FULL! so much easier to fill it back up! The truck wasn't gross but there was coffee all over the cup holders. And the passenger reverse light was out so made it a little harder backing up in the dark...Josee T.
Awesome Sauce ! You guys are great ! *****ann G.
The initial calculation of mileage was incorrect but Brenda quickly corrected the calculation to my satisfaction and printed a new invoice.Chet K.
Le client n'a pas laissé de commentaire.Zohair A.
Le client n'a pas laissé de commentaire.olu A.
Please do not relocate us. We booked a U-Haul location one kilometre from both our moving sites. We were relocated to a U-Haul 20 km away. As a result, a move that should have been about 5 km was about 45 km adding a hefty cost we should not have incurred.Paula R.
Le client n'a pas laissé de commentaire.paul A.
Le client n'a pas laissé de commentaire.Bernalino S.
Second time I rented the motorcycle trailer. No surprises All good. Staff were perfect. Have already recommended you to others. Will rent from you again.james P.
Customer service was bad. Need to improve, associates who works there should show some respect to customers.PARTH P.
Le client n'a pas laissé de commentaire.richard S.
Le client n'a pas laissé de commentaire.sergio S.
Le client n'a pas laissé de commentaire.Keith W.
First they mark fuel on the wrong level and we drive only 15 kilometres and we put gas but still they charge double for nothing. This was my first and last time rent uhaul.....gagandeep M.
Reminding the Customer that they should be accessing the UHAUL website while on the property in order to verify the timely drop off of the equipment, should be written on the receipt.William M.
Worst customer service. Closed before their closing time as well. I have booked a uhaul previously it was a nice and smooth experience. But with this location, it's the worstMANMINDER M.
Both people who facilitated my pick up and drop off were amazing! Patient, helpful and friendly.Dorothy M.
Extra charge for after hours dropoff, clerk didnt mention anything not even a courtesy reminder to sign off your rental online when dropoff after hours. Visited branch next day and spoke with the manager Brenda Cayuga who was lacking customer service skills and nothing was resolved to better my experience on this location. Enjoy the extra $20!Mohi M.
We rented a pick up truck and the passenger sit was full of dog hair. I took my car and followed my husband instead. Plus the bed of the pick up truck was dirty with dry up mud and sand with lots of screws, bolts and small parts all over the bed of the pick up truck. We only had to pick up some a BBQ in a box. If I had to pick up stuff that could have gotten dirty I wouldn't taken the pick up truck and asked for another truck that was clean.MARK C.
Le client n'a pas laissé de commentaire.Nathan M.
Very easy process !Mark Z.
Amazing service by the stafffrank B.
Amazing service.dylan S.
Le client n'a pas laissé de commentaire.Walt J.
Le client n'a pas laissé de commentaire.Korey E.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Daren M. | Expérience générale
Le client n'a pas laissé de commentaire.GERALD R. | Premières impressions
Le client n'a pas laissé de commentaire.Marissa L. | Premières impressions
We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.Gabe G. | Premières impressions
Le client n'a pas laissé de commentaire.SPENCERCOSMO S. | Premières impressions
Le client n'a pas laissé de commentaire.david w. | Online Move In
Le client n'a pas laissé de commentaire.MARK C. | Premières impressions
Le client n'a pas laissé de commentaire.Kaitlyn M. | Online Move In
Le client n'a pas laissé de commentaire.Barbara T. | Expérience générale
Le client n'a pas laissé de commentaire.cam r. | Expérience générale
Le client n'a pas laissé de commentaire.thomas h. | Expérience générale
Location us very convenient for me. The price is very good.Agnes F. | Online Move In
Le client n'a pas laissé de commentaire.MICHAELL H. | Expérience générale
Le client n'a pas laissé de commentaire.Yifan J. | Expérience générale
Le client n'a pas laissé de commentaire.Dean L. | Expérience générale
Sono issues. Courteous staff and helpful.Carolina D. | Expérience générale
Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.Lynn W. | Online Move In
Le client n'a pas laissé de commentaire.Eileen R. | Expérience générale
Le client n'a pas laissé de commentaire.Graham K. | Expérience générale
Le client n'a pas laissé de commentaire.paul b. | Expérience générale
Le client n'a pas laissé de commentaire.Thong T. | Online Move In
I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.DAVID P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
I had a smooth move thanks to your excellent company.Mark A. | Premières impressions
Very helpful staff;Leoncie N. | Expérience générale
The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.Carolyn G. | Premières impressions
Le client n'a pas laissé de commentaire.Ope Oluwa B. | Expérience générale
Le client n'a pas laissé de commentaire.Patrizia F. | Expérience générale
Le client n'a pas laissé de commentaire.billie h. | Expérience générale
I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.Miah-Marie L. | Online Move In
Le client n'a pas laissé de commentaire.BENJAMIN M. | Expérience générale
Le client n'a pas laissé de commentaire.jeff c. | Expérience générale
Very helpful staff. Great facility. Highly recomend. Professionally run.Thomas L. | Expérience générale
Good service I happyIstiati D. | Premières impressions
Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .Ricardo E. | Expérience générale
Excellent efficient service.Thomas L. | Premières impressions
My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.Victor P. | Expérience générale
Le client n'a pas laissé de commentaire.Robert F. | Expérience générale
Le client n'a pas laissé de commentaire.MARYVICKYJODY N. | Premières impressions
Le client n'a pas laissé de commentaire.Lynn S. | Expérience générale
Jacob and Ahmed were particularly helpful and accommodating. Merci.sossina m. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond m. | Expérience générale
Le client n'a pas laissé de commentaire.Evelyn B. | Online Move In
Le client n'a pas laissé de commentaire.Bradley L. | Expérience générale
Le client n'a pas laissé de commentaire.Dean L. | Premières impressions
Le client n'a pas laissé de commentaire.GARYE S. | Expérience générale
Very rude employees but the storage itself was super easy.Brittany P. | Premières impressions
MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.louie g. | Expérience générale
Ahmad give an excellent service and very nice.Great fast service.ThanksBhardwaj M. | Premières impressions
Le client n'a pas laissé de commentaire.Peter J. | Expérience générale
Le client n'a pas laissé de commentaire.YASAR M. | Online Move In
Le client n'a pas laissé de commentaire.Jessica T. | Online Move In
Online move in process is excellent and very convenientVirginia V. | Online Move In
Stop sending me this email. I've received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.electronics l. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa A. | Expérience générale
The staff made the whole experience very simple. They were very informative.Lori F. | Premières impressions
Le client n'a pas laissé de commentaire.Carissa D. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel A. | Expérience générale
I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.dawn b. | Premières impressions
Le client n'a pas laissé de commentaire.JIM F. | Expérience générale
Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.roberta h. | Expérience générale
Le client n'a pas laissé de commentaire.michael d. | Expérience générale
Le client n'a pas laissé de commentaire.Lynsey C. | Expérience générale
Le client n'a pas laissé de commentaire.Colleen M. | Expérience générale
Le client n'a pas laissé de commentaire.Margaret D. | Expérience générale
Tereible service very rude front deskTyler M. | Expérience générale
Le client n'a pas laissé de commentaire.steve r. | Premières impressions
Le client n'a pas laissé de commentaire.Katharine M. | Expérience générale
Thanks for all !!!ARTUR B. | Premières impressions
Le client n'a pas laissé de commentaire.DORIS L. | Expérience générale
The staff are nice, and mind there own business. That's all I was in need of, and they provided that to me well.devon s. | Expérience générale
Le client n'a pas laissé de commentaire.natasha r. | Premières impressions
We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!Brad B. | Premières impressions
Le client n'a pas laissé de commentaire.paula m. | Expérience générale
Le client n'a pas laissé de commentaire.TERRY M. | Expérience générale
Great storage facility!mark s. | Expérience générale
Could be a bit easy on priceselizabeth b. | Expérience générale
Le client n'a pas laissé de commentaire.anthony p. | Expérience générale
Customer service was greatroberta h. | Premières impressions
Le client n'a pas laissé de commentaire.connie m. | Expérience générale
ThanksSarbast A. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas P. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen R. | Expérience générale
Le client n'a pas laissé de commentaire.Elia T. | Premières impressions
Le client n'a pas laissé de commentaire.dave g. | Premières impressions
Le client n'a pas laissé de commentaire.Todd O. | Premières impressions
Love the experience.. no issues.corlene b. | Expérience générale
Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happyelizabeth b. | Premières impressions
Le client n'a pas laissé de commentaire.tracy p. | Expérience générale
Le client n'a pas laissé de commentaire.byron j. | Expérience générale
Staff are amazingTIFFANY S. | Expérience générale
Water damage on my stuff.stephen s. | Expérience générale
Brenda and staff are great, very helpful Thank youKatherine A. | Expérience générale
Try billing your customer by the week and days, not just the month. Give they the option.Thomas K. | Expérience générale
We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).Tracy f. | Expérience générale
i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsitmichele l. | Premières impressions
For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.gisele m. | Premières impressions
I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.Nic U. | Premières impressions
It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.Brian G. | Premières impressions
Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare keyCARL D. | Expérience générale
There was ice on the pavement everywhere. It was unsafe to load the carsylvette R. | Expérience générale
The rep was very helpful and pleasant to deal with!Tammy J. | Premières impressions
The manager on site was not customer oriented.KEITH G. | Expérience générale
Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.nancy s. | Expérience générale
All was acceptable. I did wait for service upon return but once served all was well. Merci.debbie b. | Expérience générale
Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.Margaret k. | Expérience générale
Upper Ottawa & Rymal location is the best facility I've had the pleasure to use. Easy access. Clean. Staff friendly and helpful.christine c. | Expérience générale
Worked for me for what I neededWayne D. | Expérience générale
The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.ryan d. | Expérience générale
The staff were friendly and helpful. The facility was very clean and secure.Cathrine W. | Expérience générale