Customer Reviews for U-Haul Moving & Storage of Hyannis

5 381 évaluations

594 Bearses Way   Hyannis, MA 02601
(Exit 6 Off Rt 6)

(508) 771-9767

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 771-9767

594 Bearses Way
Hyannis, MA 02601
(Exit 6 Off Rt 6)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerad B. 
Évaluation :
5

Great experience

Joseph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHIE M. 
Évaluation :
4

It's a U-Haul place it's not that complicated I givea da money you givea da truck

Samuel F. 
Évaluation :
5

The staff is pleasant and amazingly helpful despite being short staffed. (Help wanted signs on street). They answered all my questions and concerns and went out of their way to ensure I had a successful moving experience. UHaul is fortunate to have a staff of dedicated employees at this very busy location.

Scott A. 
Évaluation :
5

Brought back after hours and exceeded our miles The app would not let us check out Was corrected the next day when the site opened

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

in hyannis...Julie is the very best!

wayne s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G.  |  Premières impressions 
Évaluation :
5

Very busy morning, but was checked in quickly. To will recomend this location.

DANIEL P. 
Évaluation :
4

Don't allow me to make a registration for one location, then change it 2 days later - you cost me a lot of time and fuel.

Christopher T. 
Évaluation :
1

Very disappointed with service!! Secured a specific truck to be told just about 24hrs prior to picking it up that the size truck I needed wasn't available!! Even though I secured it weeks prior!! No excuses In not having what's needed when paying for such an important service!! You need to come up with a better strategy to be sure folks get what they request and or maybe add to your fleet to assure you have it when it's needed. Will most likely look elsewhere if there's ever a need for a moving truck and I'll be sure I advise family and friends to do the same!!!

Lori M. 
Évaluation :
5

We had a great experience picking up our uhaul from the bearses Way location on the Cape. Our customer service person, Kia, was knowledgeable, helpful and represents your company well.

Susan H. 
Évaluation :
5

I have rented from the Hyannis location many times, and this last visit was perhaps the best experience of all. The clerk was helpful and cheerful, George in the yard was quick and efficient, the equipment was new and worked perfectly. Another great experience!

Lee L. 
Évaluation :
5

Awesomely helpful, kind and professional staff and management! I initially was irritated by having to wait on hold as I had trouble booking online and as attempting to call the Hyannis office directly to see if they could help. George, manager, answered and quickly eased my irritation as well as panic even managing to get a little laugh out of me. I had my issue resolved in very little time thereafter. George was kind and generous. Julie, manager, and Kai, customer service assoc., were equally as friendly, efficient and helpful. Thank you so much!

Tara F.  |  Premières impressions 
Évaluation :
5

Also another last minute switch on your side that led to some confusion when I returned the vehicle early. Nonetheless, it seems your folks were able to resolve it.

Daniel T. 
Évaluation :
3

It seems there was two unhappy woman who didn't like working together.

Thomas S. 
Évaluation :
3

Dropped off trailer on time. Was told that they would process the return but they didn't until over a week later.

John L. 
Évaluation :
5

The rental location was great and the folks there were helpful. I did have some issues with the rental reservation process. I originally booked a one-way 15ft to Boston. I was called 1,5 hours before picking it up (originally at a West Yarmouth location) and told that there were no one-way rentals. I'd have to rent a local. While the person whom I spoke with was able to help with the rate, it was still really inconvenient that I had to add essentially 5 more hours to my moving day. My reservation was made in advance and paid for ahead of time. The customer service rep said they can't confirm until 24 hours before, but, as I mentioned, I was called less than 2 hours before. I'm glad it all worked out in the end, but the reservations system at U-haul needs an overhaul.

JOSHUA L. 
Évaluation :
5

Devan was so awesome !!! He was very helpful and made everything easy and stress free !

Lauralynn A. 
Évaluation :
2

I had a standing order close to our home. Would have save me 40 MILES and a late drop-off fee. While at s hedulwd location I received text from Uhaul that indicated a pick-up location change. Also cost me 3 more hours!!! I'm requesting a refund to cover the 40 MILES and the drop off fee. Please process. Neutron1059@yahoo.com

Cornelis B. 
Évaluation :
3

I had rented a truck but you texted me the night before to say you didn't have one. We ended up with a trailer which was a lot smaller which made our move much more difficult. Instead of making one trip from cape cod to north Adam's we needed to make 2 trips. It is a 4 1/2 hour drive each way. I don't think I will ever use U-Haul again. So frustrating

Paul T. 
Évaluation :
5

This dealer has they're s**t together! Friendly! Helpful! Empathetic to a stressful situation! DON'T DO ANYTHING!

Donald S. 
Évaluation :
4

Nothing, it was very easy to use

John T. 
Évaluation :
4

The Service was above average 👍👍👍 Thank you

Bill P. 
Évaluation :
5

Hyannis location was grossly understaffed.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris L. 
Évaluation :
2

The employees at this location were rude and impatient. It seems to have been an understaffing issue but a conversation I overheard went something like this: [two customers waiting to be helped] Employee 1: I'm going outside Employee 2: Done with customers for the day? In addition to this, I was told I had to do a mobile checkout because I asked for it. The only reason I asked for one was because the location I was originally scheduled for would be closed when I arrived. Two days prior my pickup location was changed on me and it was an extra hour away. The location was open and the staff refused to assist with me checkout which felt a bit like a cop out… The truck was literally covered in bird poop and the drivers side mirror was flimsy and would swing around while driving which was incredibly dangerous. I had to tape it in place to make it somewhat usable.

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson B. 
Évaluation :
5

The staff is extremely helpful and kind.

Drawde G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah T. 
Évaluation :
5

Nothing.

JAMES T. 
Évaluation :
5

Equipment drop off was fast and easy

Matthew W. 
Évaluation :
5

The young lady that helped me from start to finish was excellent

richard B. 
Évaluation :
5

Not much the customer service was excellent. I think the girls name was Kye and she was excellent. I've used Uhaul in Hyannis and my mom has a few times and self storage as well. Always been no problem.. Thank You

Clif D. 
Évaluation :
5

The staff was very helpful and made renting quick and easy.

Jana L.  |  Premières impressions 
Évaluation :
2

Staff seemed very short tempered and not pleasant at all. The wait took awhile but that's the new normal. It was a frustrating experience

Philip M. 
Évaluation :
5

Kai is great!

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan D. 
Évaluation :
5

love this unit.. this is the 1st one I have ever had. Mr. Ferris and Paul, the Manager were so wonderfuul and helpful to me. thank you both very much, i was very nervous and you were both so kind.

JUDITH C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Williams S. 
Évaluation :
5

Nothing, appropriate for the resources at this location.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

drop-off was very easy

Michael B. 
Évaluation :
5

Even though the store was short staffed, the manager did a great job moving things along. Everything was very clean and above my expectations.

Alexander B. 
Évaluation :
3

The truck was in poor condition, The AC did not work, I had to put 4 quarts of oil in over 5 days, no high beams, non adjustable mirrors ,and a very loud exhaust

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Great employees. Very helpful

Jerad B. 
Évaluation :
5

I have no complaints. Prompt and friendly service. Great location for us, quick in and out.

Shelagh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic P. 
Évaluation :
3

Attendant simply said "leave the keys in the truck we'll get it". I asked if they needed my name or info, he said no. Felt strange.

Troy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H. 
Évaluation :
5

Do the same

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muzammil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Have more pickup rucks on site

Barry D. 
Évaluation :
3

I was charged a cleaning fee for a truck rental that the cab and box were cleared prior to return and checked in their parking lot. I guess this helps build uhaul s empire. Sorry, that's terrible service, charging extra for no reason but to inconvenience a customer.

Daniel V. 
Évaluation :
5

To fully close driver's door required it to be slammed very hard. I had to drive many miles on a highway with door half-open before I found a safe place to pull over and re-shut it. Passenger door would not open from the outside.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
1

24/7 check in did not work and had to wait two hours for store to open to finally pick up the truck. Not on the specific location but a U-Haul problem. Also online I reserved a 20' truck and no 20' trucks were available. I had to then leave items behind because the truck was not large enough for all my items. Why have the ability to reserve a specific truck if it's not going to be there. I don't foresee using U-Haul ever again. At this point I am willing to pay more to not use your equipment.

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Brandy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney G. 
Évaluation :
5

No problems

Norman H. 
Évaluation :
2

Overworked, understaffed cranky employee at pickup. Like I was inconveniencing him by renting. Drop off was fine.

Jeremy G. 
Évaluation :
5

The UHaul portion of the process was great, the movers offered were not but I got that corrected. I will say the number of furniture pads was way to many so I took them to the local UHaul place in town and they were very pleased.

Tracy D. 
Évaluation :
5

I didn't go to the location but my containers were kept there and everything was easy for the guys that picked everything up. thank you

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina U. 
Évaluation :
5

Your personnel were easy and good to work with had no problems at all give him high marks

Joseph H. 
Évaluation :
5

This was my second time using this facility for storage. Staff has always been more than helpful in every way possible. Nothing but a great experience doing business here.

Patrick C.  |  Expérience générale 
Évaluation :
5

The trucks were overbooked, the manager that assisted me was able to move things around and allowed me to rent the truck. Outstanding service by that manager!

MARK M. 
Évaluation :
5

staff was polite and very helpful

Rocco A. 
Évaluation :
5

Very nice. Extremely helpful.

Cheryl Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Great experience. Busy location! but well-run. Very helpful and I needed help. Smooth transactions. Reservation as promised. Pick-up and return of truck and car hauler was effortless. Thank you Hyannis!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Easy pick up and return and fair pricing. A+in every regard.

MICHAEL R. 
Évaluation :
5

Friendly and efficient staff. Equipment was in great condition.

Marcelo D. 
Évaluation :
5

Maybe have an express counter for people who checked in online, wait was not bad but seems silly to wait in line for 20-30 mins.to just pick up keys etc.

Cyril M. 
Évaluation :
5

There is no electrical outlet near my storage unit It is burned out I need one Thank you for your consideration

Dennis D.  |  Premières impressions 
Évaluation :
1

Did NOT drop off in Hyannis, MA The trailer was dropped off at Jag Motors 273 West St., Rutland, VT. On May 27 @ 0948. As per the information on my contract.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

Excellent solution to storing items while our house was being built. The staff was helpful and courteous and the items were clean and fresh after a year in storage. Curb to curb peace of mind.

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary-beth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
5

Nice

Paulo F. 
Évaluation :
3

I rented a pickup truck for 24 hours. The truck was dirty inside and smelled like marijuana.

Erik B. 
Évaluation :
5

Great people, communication with all staff was wonderful.

Patti S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Rented 2 different trailers, 2 days in a row...Great assistance on getting a car trailer lined, last minute for the second day... The guys at the Hyannis location are doing a commendable job, especially being so short-staffed... While heading into the busy 4th of July weekend...

Rodney S. 
Évaluation :
4

Not everyone has access to a computer or knowledge of there use!

Debra M.  |  Online Move In 
Évaluation :
5

Poor guy was slammed but found an associate who helped me in no time.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
3

More staff to answer questions

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Organized and smooth experience .

Philip B. 
Évaluation :
3

Do not answer the phone. Put me down to return at3pm which I did not say I could. Could not reach by phone to extend time.

Lori S. 
Évaluation :
5

It was a pleasure working with Julie and George!

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Unfortunately, when I had a frozen lock issue I was told "not my problem " as he remained leaning back in his chair sipping his coffee. People like that have no business directly dealing with customers, guys like that need to be hidden!! Otherwise, no complaints!

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa P.  |  Expérience générale 
Évaluation :
1

Been customer with uhaul for years … new management comes in and ruin the place for me. Do you want to deal with super unhappy miserable manager ? Ask for July , she thinks that she got some kind of power in there , should I mention she is general manager wife and talking to him was no help , guess she god his "cohones" pretty tight in her hand … I doubt uhaul will post this comment , but I am being honest ! Taking my business elsewhere , should have long ago

Evgeny S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roseline P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth W.  |  Online Move In 
Évaluation :
5

Everyone was extremely helpful and accommodating. Matt, Julie and new manager George all top notch!

SHAHANNAH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula l.  |  Expérience générale 
Évaluation :
5

Very helpful and went out of the way to help me.

Matthew D.  |  Premières impressions 
Évaluation :
5

Staff was friendly, helpful and knowledgeable. Clearly the change in management has been a huge improvement. Julie is very effective and customer oriented

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yone s.  |  Expérience générale 
Évaluation :
5

I am very satisfied with the rate, convenient and cleanliness. 👍🏼👍🏼👍🏼👍🏼👍🏼

Sharon W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY L v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L.  |  Premières impressions 
Évaluation :
5

Super professionals, I recommend!! Thank you!

Robison F.  |  Online Move In 
Évaluation :
3

THIS transaction was stellar. However my previous experience was not. Trailer hitch was not available at time of appt and no one told me until I arrived. Rescheduled. 2nd appt had to wait 30 minutes to be waited on, even though there was only one customer ahead of me. Was told it would be 2 hours to install but it took 4. No waiting area so I had to walk half a mile and wait at another business. Unacceptable in my opinion. I booked storage here because of convenience since I'll be returning a trailer here. Don't get me wrong, everyone was nice, but the trailer hitch situation was not handled professionally

Brian M.  |  Premières impressions 
Évaluation :
1

Tenía goteras y me daño las cosas que tenía en el almacenamiento

Fanny V.  |  Expérience générale 
Évaluation :
1

Your staff and management are awful. I was miss lead or lied to several times with no remorse. The locks are all busted up the staff have no clue how to look up stuff on the computer. I was told I would get an extension on the truck and still brought it back that day to see I was still charged that extra day. How can you stit there and tell me you see it was extended just to go back and charge me. Your facility is terrible and the staff need to be retrained oh and I do have pictures of the incident if needed.

Tatiana H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P.  |  Premières impressions 
Évaluation :
5

The bathrooms were always clean. Nice facility, good staff.

peter c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L.  |  Expérience générale 
Évaluation :
5

Thank you. Everyone at the facility was very professional and helpful.

Paul D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B.  |  Expérience générale 
Évaluation :
5

Helpful staff even when VERY busy. Nice people all around.

Barbara H.  |  Expérience générale 
Évaluation :
5

My move- in experience with U-haul is wonderful. The staff members are very friendly and helpful . I would definitely recommend this storage facility to anyone.

annmarie e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn p.  |  Premières impressions 
Évaluation :
5

Great service, effortless process, great staff.

Kim M.  |  Premières impressions 
Évaluation :
4

Would be a help to have a few more carts/dollies available at both sides of the building. Otherwise, the staff always presented themselves as polite, professional and helpful.

john c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice O.  |  Expérience générale 
Évaluation :
5

Great staff

MICHAEL M.  |  Expérience générale 
Évaluation :
5

staff superhelful friendly even dealing less comedic customers

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laszlo D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blanca t.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan M.  |  Expérience générale 
Évaluation :
1

Sucked to expensive

steven l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kena s.  |  Expérience générale 
Évaluation :
4

Staff at Hyannis ma location is great

Patrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie m.  |  Expérience générale 
Évaluation :
4

My only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.

James F.  |  Expérience générale 
Évaluation :
2

When I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn't available? I had a confirmation number but what good was that? What are you going to do about this situation? I'm

RAYMOND S.  |  Premières impressions 
Évaluation :
3

I had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough

Jill P.  |  Premières impressions 
Évaluation :
3

Staff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.

sandra p.  |  Expérience générale 
Évaluation :
4

One problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment

TIMOTHY-24 O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S.  |  Expérience générale 
Évaluation :
5

Everything and everyone were great... Thomas was exceptional helpful.

Sharon and Howard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Online Move In 
Évaluation :
5

Everything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!

Marilyn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eleanora h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A.  |  Expérience générale 
Évaluation :
5

they told me of fetors that the people on the phone did not tell me about

Raymond A.  |  Premières impressions 
Évaluation :
5

Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!

virginia g.  |  Expérience générale 
Évaluation :
5

Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.

David M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred m.  |  Premières impressions 
Évaluation :
5

Thank you Uhaul of Hyannis MA

LEE CHARLES P.  |  Expérience générale 
Évaluation :
1

While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere

Dorothy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.

Robert W.  |  Expérience générale 
Évaluation :
5

Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

LORRAINE K.  |  Premières impressions 
Évaluation :
3

We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

virginia g.  |  Premières impressions 
Évaluation :
5

The best! Efficient, professional, great communication, great units, easy process.

Sandra N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luigi c.  |  Expérience générale 
Évaluation :
1

The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn't recommend Hyannis location unfortunately.

Marshall L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S.  |  Expérience générale 
Évaluation :
5

staff was very sweet and helpful....much appreciated during this stressful time

paula l.  |  Premières impressions 
Évaluation :
4

Access gate has been broken for months !

Stephen M.  |  Expérience générale 
Évaluation :
5

Very happy the way I was treated, good customer service.

Sharon and Howard B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful

Pamela J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianna o.  |  Expérience générale 
Évaluation :
4

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

JOHN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey G.  |  Expérience générale 
Évaluation :
3

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Gerald H.  |  Expérience générale 
Évaluation :
5

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

Joseph W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dilia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl d.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsay n.  |  Premières impressions 
Évaluation :
4

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

philip m.  |  Premières impressions 
Évaluation :
1

I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Charles T.  |  Expérience générale 
Évaluation :
1

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Daryn R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I'm very grateful.

Michael C.  |  Premières impressions 
Évaluation :
5

Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Roy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C.  |  Premières impressions 
Évaluation :
2

Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

chesley c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meg G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S.  |  Expérience générale 
Évaluation :
4

My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn't a unit that I expected.

clara a.  |  Premières impressions 
Évaluation :
5

Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

James D.  |  Expérience générale 
Évaluation :
5

Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

frank r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M.  |  Expérience générale 
Évaluation :
4

The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

JUSTIN P.  |  Expérience générale 
Évaluation :
5

Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

Debra t.  |  Expérience générale 
Évaluation :