Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
unbelievable customer service. the uhaul employees never contacted me beforehand and then sent us to three different locations for our truck. this would have been OK if it weren't for the 60 people waiting on us at the airport for 2 hours. unacceptable.
ADAM T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mike I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eliot T.
Évaluation :
5
Accura
Shon T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ignacio L.
Évaluation :
4
Truck needed front end service - out of alignment during drive.
Javier B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ata E.
Évaluation :
5
From the manager on down to the team members have always treated me with courtesy and respect every time that I've needed to rent a truck from them.
Alberto G.
Évaluation :
5
I initially had my reservation for the Uhaul on Rosecrans Ave in Hawthorne, but they did not have the trailer I reserved and got sent to the Inglewood location which took great care of me.
Neil C.
Évaluation :
3
Have enough equipment at the end of the month to service everyone
Mylene Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacelene D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louis M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gregory H.
Évaluation :
5
Richard the owner is the best! He has been very kind to me always - it's a joy to rent trucks from him.
Easter N.
Évaluation :
3
The people behind the counter were great! Friendly and considerate. I'd recommend them in a heartbeat.
Jason L.
Évaluation :
4
Facility is large with large selection of equipment. However seems short staffed as there were long wait times when picking up trailer
Jeremy V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nigel B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKQUEL J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin W.
Évaluation :
5
Very nice people who work here. Really enjoyed the experience.
George E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Qiana E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy A.
Évaluation :
5
I think everything I experienced when renting and returning the vehicle was excellent. I don't know how it could have been better.
clara L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grace S.
Évaluation :
5
The customer service at this location is fast and professional. The truck needed better preparation. I received it with an almost empty fuel tank. And the door seals on the interior were literally falling off, hanging in the door when opened. This was obvious and I feel should have been fixed before the truck was rented. There was also a butt of a joint, as it appeared, left in the interior which gave the truck a funky smell. Again, CLEAN the truck before renting.
David N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steve D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kenya D.
Évaluation :
3
I'm unaware if U-Haul is hauling in any and everybody with no customer service etiquette but this is my 2nd time utilizing U-Hauls equipment within the pass month and both locations the costumer service was horrible. Unfriendly, unwelcoming unknowledgeable, unaware, unsatisfying unappreciative serve at such a diverse and dynamic company that's been serving the world for over 75yrs and adhering to U-Hauls slogan “To provide a better and better product and service to more and more customers at a lower and lower cost" The world that we live in today it is imperative that we are all one and being kind to others especially within an establishment is a vital to making the world a better place. Just thought I'd give me open and honest opinion from someone who's is the profession of personal development and exuberant customer service. http://benofficialco.com
Benjamin M.
Évaluation :
5
Very professional
ennis l.
|
Premières impressions
Évaluation :
5
As expected. Good job.
Marc S.
Évaluation :
3
The owner is always very friendly and cordial. I really do like him, and some employees are very nice and I understand the stress and frustration they deal with with many customer, but some of the employees are so incredibly rude including some at the counter and then the one guy when you check in the truck with the glasses and curly hair. A few of them really need improvements on customer service.
Anna B.
Évaluation :
3
Was given a truck with gears that wasn't in the proper alignment so had to request to change out the truck & was able to receive one that' worked properly with no issues. But I was unable to self checkout online due to switching vehicles.
michelle G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jared M.
Évaluation :
4
Very few parking spots for customer vehicles
Carlos P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Addyson E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
domingo F.
Évaluation :
2
Act like she didn't understand
Daquinn E.
Évaluation :
1
The truck appeared to be struggling along and during the entire ride, a beep kept going off. Also, I thought the truck had a lock on it because a key was provided. But I had to go and purchase a lock. When I called the clerk, she said some trucks don't come with locks. Then why did you give me a key to a lock? I asked could I cone and get a lock and was told that the guy was with other customers snd thAt I could hold. After 15 minutes, I hung up. The ramp was real dirty too.
Sandra M.
Évaluation :
5
Improve the check in process. Too cumbersome.
marvin J.
Évaluation :
2
I was never told about height issues and what I would need to do. I also contacted company about issuing some kind of funding support I had just relocated 100 miles away never heard anything back from the company
David V.
Évaluation :
5
The first thing I was doing before I drove this truck I have to take a picture of mileage, fuel quantity in the tank and the conditions. I was driving more than 30 miles I was make sure I filled the fuel before I return it. . I have a receipt when I dropped it off at location the technician who received it told if you are in hurry go I will take of it. That what he told me. After 5 minutes I got email that statement said I over charge for fuel. I came back at store to explain my case they told me I have to prove that in picture if I have it.
DANIEL F.
Évaluation :
1
Ser responsable de dar las reservas ya dos veses e remarcado y no tienen mi camión no más ponen excusas que lo van a traer y eso es muy mal para la compañÃa gardena
Andres M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dafera N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon W.
Évaluation :
5
The guy on the yard moving trucks was rude
Tamya J.
Évaluation :
3
Need more parking for customers who rent storage units. My only critique
Nita G.
|
Expérience générale
Évaluation :
3
The person that serviced me did not make me feel welcomed at all she scowled the whole time.
Linda K.
Évaluation :
5
Yolanda was great, and very understanding of all of the issues caused by my other pickup location. The guy who eventually helped me hook up the tow dolly initially dismissed me and made me wait a few minutes without any indication of how to proceed while he finished filling up some propane, which was annoying.
Aitan G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
OLGA B.
Évaluation :
4
it was quick and easy and gave me what i needed.
Tina H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard J.
Évaluation :
2
When I was on route problem on lights on trailer brakes/signal/all light
Emiliano D.
Évaluation :
1
It was a shit show and our trail smelled like something died in it and they did not even make sure we had trailer light and charged us 1 300 for five day and we returned it in three and never received any money back for returning it early. I was a shit show and they did not even know what they where talking about very poor service.
Daneil P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashakia M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adriana L.
Évaluation :
3
Make sure they understand the full price,i thought the price would be the same for 24 hrs.instead of the $48 dollars ,they charged $111
JOEL R.
Évaluation :
5
Veteran employees are great. Lock up trucks at night, double check cleanliness of cabs and backs, keep trucks more than 1/4 tank.
gabriel C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary V.
Évaluation :
3
Better customer service. The person attending to us was very rude. And she stayed texting on her phone and when asked her questions it was like ha, no, ummm. Very unprofessional.
Allan W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donte S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvin T.
Évaluation :
5
Just perfect service
JULIO M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elias H.
Évaluation :
5
Staff member was cordial and professional--no improvements necessary.
Michael P.
Évaluation :
5
The staff we worked with at the La Brea location were all very helpful. We really appreciate their professionalism and helpfulness!
Charlotte C.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sequoia Z.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANIEL O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
laylah A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Peggy C.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
chan l.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lori B.
Évaluation :
5
Need more counter staff, long line. Customer service is excellent.
Tammy M.
Évaluation :
5
The workers were so nice and helpful. The process was smooth and easy.
Ayana T.
Évaluation :
4
The receptionist was not that interested in helping me get what I needed. Like she did not want to be there. Kind of rude. This was at pick up
javier V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard M.
Évaluation :
5
Excellent service à la clientèle
Lemont B.
Évaluation :
2
I requested 4 carts and 4 dollies. Zero were provided
VALENTIN P.
Évaluation :
5
Todo muy bien
welving J.
Évaluation :
2
The workers weren't very friendly I almost felt like I bothering them. The guy that helped us was on his phone the whole time he was servicing us and I felt that was very unprofessional.
Sheri D.
Évaluation :
5
Warning light was on, traction control light and truck was already fixed
MARIO R.
Évaluation :
5
I appreciate the short time it took to check in and out. What I was concerned about the van was the maintenance required warning light on the dashboard. I had a long drive to do and got a bit worried but at the end it went great, will definitely rent again.
Adriana V.
Évaluation :
5
Everything went well, keep up what your are doing. Excellent customer service, from front door to the end of your services thanks so much
Cynthia S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colleen B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
sarah A.
Évaluation :
4
Truck was pretty dirty and also the app really suck
Rogelio R.
Évaluation :
1
Fraudulent billing. Over $3 000 for a one-day rental. Disputing with my cc company and will be filing a lawsuit.
Nora Z.
Évaluation :
1
Lack of communication. Did not have any of the equipment that I reserved, took too long to get rental and workers were on their phone most of the time. Dis not feel welcomed nor the customer service.
Jose H.
Évaluation :
4
My truck sounded unusually loud and tow was off. Might want to look into that .
Harold W.
Évaluation :
3
Outside customer service can be improved.
Masayuki C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jade Y.
Évaluation :
5
Excellent service à la clientèle
TERRI W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Yaghaira T.
Évaluation :
5
Nothing.
Jose H.
Évaluation :
5
The customer service representative that assisted me was pleasant and professional. The rental agreement and return policy was clearly explained. My experience was positive and I would recommend this location to a friend.
Marie D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYTRISCHIA P.
Évaluation :
2
Customer service was great too many crack gears hanging outside begging for work looks scary and unprofessional. Otherwise it's a good uhaul experience
Crystal J.
Évaluation :
3
Hardly any gas do had to waste time doing that and had a spare tire on so no skate if I got a flat . Wasn't clean . Steering wheel was all sticky :( last at the front desk was very nice though
Annette M.
Évaluation :
2
See previous comments.
Ramiro C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
patty c.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL H.
|
Expérience générale
Évaluation :
1
Didn’t store there due to lack secure units
Todd P.
|
Expérience générale
Évaluation :
1
Person who's shirt said he was the owner was not helpful at all. Said haul should not have made the reservation because they haven't had that size unit in a long time. I ordered a 4x9 and he gave me a 7x7 a block away. When I looked at unit I was amazed at what they were passing off as safe storage units. Plywood walls and door with chicken wire for a ceiling.
Todd P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renee T.
|
Premières impressions
Évaluation :
5
Ricardo is great! He really puts the customer first and goes above and beyond!
Sal B.
|
Expérience générale
Évaluation :
4
Front female staff is rude
Anna G.
|
Expérience générale
Évaluation :
2
Filthy location, floors were cracked and bulging causing items on the cart to fall off from turbulence. There was a person iving in the unit behind mine. Will never rent at this location again. Staff was not happy about doing thier job. Felt like I was a burden to them for renting a unit!
Ziporah P.
|
Premières impressions
Évaluation :
1
The was ABSOLUTELY THE WORST EXPERIENCE I've ever had not only with U-Haul but with any retail/rental establishment in my life. Not only was the U-box I reserved not available, I was told the only person who could drive the forklift and get it for me "Just left on a 2 hr. break". I was told it would be ready in the morning and I went at noon. The woman at the counter initial Retta was rude and nasty with a bad attitude. When I went in to return the vehicle and let her know that I had a U-box reserved, she abruptly cut me off mid-sentence and loudly demanded, "Did you check in?", I tried to speak, and she asked the same question again. When I explained that it was my first time at that location and I did not know what the procedure was, she continued to demand if I had checked in. As if, she could not give me further information unless I had checked in. I told her that was what I was trying to do and held up the paper work. She waved her hand that I had to check in-I assume she was pointing to some direction, but it was not clear. I told her I had not seen any signs explaining the procedure, she said, "they are all out there". So I walked out and saw signs on the far side of the lot. I could have just turned left out of the store door, had she told me, but I didn't know. So I walked to the end of the lot and followed the green signs around the lot to the check in area. There, I was told about the absent, U-box. A young man named Christopher took me inside to the counter to speak with Edwin. Who confirmed there was no U-box. I explained that I had tried to tell, Retta, but she was rude, cut me off and would not listen to me. At at that point, Retta started talking over me (even though she was with another customer and down the counter and I was talking to Edwin) She loudly continuiously chanted, "Oh I'm rude, she said I'm rude, well your're rude, oh I'm rude huh? I'am rude, she said I'm rude) on and on for at least 15 minutes. All the while, Edwin was trying to call another location to find available storage. Eventually, she left the counter. I had to people with me who only had a short amount of time to help me unload into my missing Ubox and check in the truck. With all the confusion, it took too long and I had not choice but to take any available storage unit at this location, so that I could unload the truck and my helpers could be on their way. I ended up having to pay for a storage space that is $199 per month. That is almost $90 more than a U-box! Then, with the delay, we still had to unload the truck and turn it in. It was a disaster and took much longer than it should have. Retta was horrible and has not people much less customer skills. There was no manager there to resolve the situation. When I called the manager the next day. He simply said, "I will speak to her". I am beyone upset about this. I feel taken advantage because I had to take the only thing available to me, since what I ordered and was promised I called the 800 number that morning to reconfirm it would be there when I arrived. So I'm stuck with paying more per month. This is just wrong. How can U-Haul do this to customers and treat customers this way?
Tangela B.
|
Premières impressions
Évaluation :
1
I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That's not fair and I will be contacting your CEO.
Chad M.
|
Expérience générale
Évaluation :
5
I will recommend to friends anytime
Frank s.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Haseeb A.
|
Premières impressions
Évaluation :
2
Staff is very inconsistent and don’t listen to the consumers request
CHEDREA H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latee J.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin E.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE RAY H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy P.
|
Premières impressions
Évaluation :
5
Everything was great, the whole process. Thanks for the (almost four) years of great service!
Vernon B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cherizar F.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
cynthis b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shemeka w.
|
Premières impressions
Évaluation :
5
Very clean and secure storage.
Nazanin A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Verushka E.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Monica B.
|
Expérience générale
Évaluation :
5
Thank You U-Haul!!!
Devone S.
|
Expérience générale
Évaluation :
3
I got one free month for driving cross country. at the end of my time I was not able get out by 5 days and was charged the full rate! OK I paid tell the me of next month and was out in two days, BUT was not given a refund for the for the unused days! Why?? lhphotolou@gmail.com
Lou H.
|
Expérience générale
Évaluation :
3
After arriving at your U-haul on Fir the 23 Oct 2020. I had just drove 3 day from Florida too wait 30 minutes for counter service. Only one customer service person. I had to return my Vehicle tow and empty the truck BUT the pass key would not work! and they could not get it fixed. I have to return again today and try and empty my truck. I hope the key works. I was not aloud to leave the truck on the lot. ! I had to park on the street. I hope I don't have a ticket .
Lou H.
|
Premières impressions
Évaluation :
4
Local facility was great. The issues with U-Haul center around the ability to communicate with local facility due to centralized phone system, (that always takes forever to get a rep, even pre-COVID), and difficulty with on line presence.
Thomas T.
|
Expérience générale
Évaluation :
3
You should tell customers at the moment of reservation for trucks that the appliances dolly is a 1st come 1st serve basis. I stored for almost a year and when I was ready to move my stuff I had to go rent a dolly from Home Depot. Thank you for everything.
SALVADOR A.
|
Expérience générale
Évaluation :
2
I tried to call Ricardo Hernandez 4 times and he never called me back. I received a late fee for 20,99 and a Lien fee for 50,00 in less than 30 days. During this day and time during the Corona Virus / with an order to stay home I would think there would be some type of grace period. Not a place I wont to visit again or recommend.
Keith T.
|
Expérience générale
Évaluation :
5
This was the best experience for a stressful move. I highly recommend this location. They are friendly, efficient and professional!
Constance M.
|
Premières impressions
Évaluation :
1
My contents were ruined by a flooding everything covered in mold. And was told by The owner of the u haul oh well since I did t have insurance on a climate controlled unit never again
quiana a.
|
Expérience générale
Évaluation :
5
Great Service
PHYLLIS S.
|
Premières impressions
Évaluation :
4
Great staff
Tonya S.
|
Expérience générale
Évaluation :
5
Excellent
james c.
|
Expérience générale
Évaluation :
5
Helpful staff and convenient and great location!!!! I got my 1st month of storage free due to renting a 10 foot moving truck.
Jaasmin F.
|
Expérience générale
Évaluation :
4
7 pm is a little early top close. Some people have to travel quite a distance, making it difficult to get to your facility after work during rush hour traffic.
WILLIAM H.
|
Expérience générale
Évaluation :
1
The people here need A LOT of training on U-Boxes, scheduling appointments, KEEPING APPOINTMENTS, calling people back when they say they will, etc. Had to go to Regional manager to get issues fixed.
Kim G.
|
Expérience générale
Évaluation :
5
Very satisfied
Waunra B.
|
Expérience générale
Évaluation :
4
It was difficult to get in touch with this location but once I finally did, they went out of their way to deliver my box to my new apartment and I am very grateful for that.
COURTNEY M.
|
Expérience générale
Évaluation :
1
I went in to rent a storage unit .I paid for it and realized that i had a free first month coming from Uhaul.the man told me that i could not news it because i had already paid for it..its a contract.
COREY H.
|
Premières impressions
Évaluation :
5
Had my storage since 2012 and never had a problem. Thanks
HOWARD C.
|
Expérience générale
Évaluation :
1
Horrible experience.I couldn't get my Ubox for over a week from Inglewood to my apartment.I was on calls for 40+ for consecutive days and being transferred from one call to other with no solution.
Vivek K.
|
Expérience générale
Évaluation :
1
I noticed that someone had gone through my boxes and bags. The rate start going up without notice. I moved out because of the on going harassment each month that I would lose my item's, missing items
Saundra G.
|
Expérience générale
Évaluation :
5
Very helpful and friendly
Mark K.
|
Réservation
Évaluation :
5
Friendly staff, great place, great experience!
Edgardo T.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
