I rented a truck for less than 10 hours, why charge me two days rent and insurance.Chongkai B.
Customer Reviews for U-Haul Moving & Storage of Memorial City
Pour nous contacter
Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.ROGER M. | Expérience générale
Le client n'a pas laissé de commentaire.SANTONIO G.
Le client n'a pas laissé de commentaire.Chongkai B.
Le client n'a pas laissé de commentaire.Kayli T.
Le client n'a pas laissé de commentaire.IAN D.
Le client n'a pas laissé de commentaire.Craig H.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Paul C.
I have filled up the gas according to the standard, and I have the receipt of filling up the gas at that time, but you still charged me the gas fee according to the standard of not filling up the gas, which is an obvious fraud to the customer!Chongkai B.
Le client n'a pas laissé de commentaire.eun L.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.Reesa J.
Incredible people in store and outsideJustin G.
Le client n'a pas laissé de commentaire.Audi A.
Amekia Poole was very helpful and friendly up front, and Tevin did a great job of getting us set up on the trailer. One thing that needs fixing - the motorcycle trailers are more or less not accessible online. Only noticed them when I got there in person. Switched to one of those as it was much better suited for my needs than the 6x12 that was the only thing that showed up online. Again, Amekia and Tevin handled it all really well and got us on our way.Chris B.
Employees very courteous and helpfulRicky B.
Le client n'a pas laissé de commentaire.Jing L.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Sherry T.
The customer service I received at this location was excellent. If I still lived in Houston, I would definitely use them again. They had everything I needed. They hooked up the trailer quickly and safely. Thank you so much for all you did. I wish I could remember the name of the associate that helped me, because he was amazing!!!Karene G.
Great service. People were very helpful and professionalMark S.
Le client n'a pas laissé de commentaire.Alleighya O.
For some reason, an unrequested appliance dolly was left in the truck Bed when I drove out. It posed a particular nuisance because it was in the way, limited my space, and rolled into a piece of furniture and broke its leg. So it ruined my dining chair set. Such a pain.Rachel E.
Excellent customer service!Mark M.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.Jason C.
Gentlemen was quick and precise, very helpful and knowledgeable! Made for a great experience!albert B.
Le client n'a pas laissé de commentaire.josue L.
Le client n'a pas laissé de commentaire.JORGE G.
Le client n'a pas laissé de commentaire.Jonathan A.
To check in for my reservation was fast and easy. And the vehicle was in really good condition. Thank you I will use y'all when I move out againAlejandro P.
Le client n'a pas laissé de commentaire.ray K.
Great customer service when I brought the truck back. The guy who checked me out was very friendly and made the process easy. PLEASE ACKNOWLEDGE THE GUY WHO MADE CHECKOUT AMAZING! I'm understating how above and beyond He wasmichael L.
Front desk African American lady was very rude. Will not be coming back to this location. U-Haul will still receive my business due to fantastic deals and reliable vehicles!Mohammed A.
Buen servicing rapidly amable bilinguejaime c. | Premières impressions
U-Haul moving at 10220 Katy Fwy with all the various trucks that are all clean and ready to go, the staff gave excellent service; they answered all the questions I had, and they'll do the same for you.Reggie K.
Le client n'a pas laissé de commentaire.jaslie C.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.juanita M.
Le client n'a pas laissé de commentaire.Janell K.
Terrific service, I made the appt on line. When I arrived the trailer was ready to go. The personnel were very professional and responsive. A very easy and seamless transaction.PETE D.
Mario is an excellent employer and was very helpful during my transaction, both pick-up and return. Improvements? Possibly not have the trailers beside the entrance from the freeway feeder road. Backing up to hook iup while trucks pull in quickly from the road isn't the safest situation.RICK D.
Poor customer service but the guys in the back do a outstanding job.Oscar N.
Le client n'a pas laissé de commentaire.Grace F.
everyone was nicekornelia G.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Graciela R.
I have used this location once before which is why I requested it. My first experience was good. However, this time around it was a less than appealing time. Amekia Poole is the name of the person who did the checkout process. Though she was polite (using sir), she was impatient and offered little regard for assistance. Frankly, she had an attitude. My son even pointed this out to me. Her terse responses to my questions or concerns were unhelpful. When I asked to clarify something, she would repeat herself with the same short, and seemingly curt, answer which was basically to look at the screen. She led us to the door, pointed at the truck, and shut the door. Disappointing manner of service.Ronald P.
This location was professionally run by very nice and helpful people.Steve W.
Le client n'a pas laissé de commentaire.Adarsh K.
Le client n'a pas laissé de commentaire.Arnold N.
Le client n'a pas laissé de commentaire.Richard C. | Expérience générale
Friendly and professional staff!!!CristinaR K.
This is the best UHaul location in the city of Houston! Great location and service.Hilary P.
Horrible old truck not properly maintained metal on the steering wheel part of the cushion have broken off the metal. AC plus sometimes and sometimes does not come out of the vents and Houston 100Â° weather. You literally have to hold the pedal to the floor before it takes off.LEZIGA B.
Le client n'a pas laissé de commentaire.Gunther M.
Le client n'a pas laissé de commentaire.Steve H.
When we got our storage unit and moving truck, the process was easy and fast; however, they forgot to open my storage unit. I drove from the other side of town with a truck full of stuff to a storage unit that was closedPatsy D.
this location was also very nice and helpfulJason S.
Le client n'a pas laissé de commentaire.Ahmed M.
I forgot his name, but there was a dark complected man who was helping me. He was so polite, professional, and helped me figure out the size vehicle I needed and I didn't have a reservation. I feel he went above and beyond with his sincere and great service. Merci.Stephanie D.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.PAYTON P.
Le client n'a pas laissé de commentaire.DAVID J.
Not switch the drop off points during the day of the move. That was very aggravating.Mark D.
Le client n'a pas laissé de commentaire.don O.
Really appreciated that everyone was very friendly and helpful.Patricia G.
I have an issue that the storage space I reserved was not available to me in Brownsville made me spend about 300 dollars moreJOEL R.
Le client n'a pas laissé de commentaire.Amber F. | Premières impressions
Very friendly and efficient folks hereMark D.
Le client n'a pas laissé de commentaire.Javier G.
I'd refer folks to this location if someone would for the love of God please send your manager Vicky back to customer service school. If that's even an option. I find it highly unprofessional to ignore a customer's greetings and then interrupt the customer's questions or concerns. I've been coming to this location for many years now for one reason and that's bc i will only direct my attention to the gentlemen there. There are 3 of them and i wish I could remember their names. They are the ones who deserve to be recognized. She has made my experience there at uhaul less than pleasurable twice now and honestly I'm only writing this in hopes that someone above her will remind her who she works for as I'm pretty sure the management above her doesn't want to lose business. Doesn't seem very logical to keep someone around who is disrespectful to the customers. I also took the time to read some reviews about this location and it's what I thought it would be. All the bad reviews are about that lady. I'd think someone should step upCarroll C.
Le client n'a pas laissé de commentaire.Thomas C. | Expérience générale
Le client n'a pas laissé de commentaire.CATHERINE H.
Our truck had a leak at the top of the gas tank. Upon the first fill up fuel spilled out onto the ground . Not cool when gas is $5/gallon. Could only fill up 3/4 due ro the gole in gas tank. Upon pick up we were rold the teuck had 1/4 tank of gas. When in fact, it was on empty and had to get gas immediately. Called store after filling up to notify. Was told to let Uhaul know on the review.Michael B.
Continue to hire personnel such as Ms. Vicky. She was very professional, knowledgeable, and considerate.Rodney E.
Le client n'a pas laissé de commentaire.Rafael S.
The truck's ac did not work . I drove from Oxford, MS to Houston, Tx with no ACAustin O.
No dolly despite prepaying for it. If we had not had movers loading the truck then we would have had to buy one for several hundreds of dollars.Travis J.
Le client n'a pas laissé de commentaire.Devin G.
Le client n'a pas laissé de commentaire.TRAVIS C.
Actually allow customers to drop off until 7:00 pm. Employees would not check trailer in after 6:45. Store hours say open until 7:00 pm, not 6:45Dennis S.
Service was perfect. I have no suggestions for improvement.Steven S.
A young hispanic man would not focus on serving me. He was the first person I went to after waiting in a small line. First he said he didn't have the item I RESERVED, only to be corrected by a very helpful and jubilant black woman. Even after the verifying the parts where there, the young man refused to go back to the counter to ring me up after I waited 3 minutes. The black woman asked me what happened, then immediately served me from the register he was previously at. the young man finally came out of the garage area, ignoring me, making NO apologies. Corporate racism? I PRAY NOT. This guy needs to go and any manager supporting it. I thank the black woman for her service, laughter and promptness to my business needs. She is a keeper, please promote her and those who take servicing ALL customers seriously.Jeffery H.
I had to use this location twice in within a week and half, the staff is very friendly and very knowledgeable about there business. I would highly recommend this location as your moving needs.BRYAN LYNN S.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Jesus A.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Randy T.
Friendly prompt helpful serviceSTEPHEN A.
The best facility of UHoldgerardo A.
Le client n'a pas laissé de commentaire.Tashana C.
The staff goes out the way to have a positive experience.KENNETH L.
Very attentive.WALTER S.
Le client n'a pas laissé de commentaire.Earl D.
GREAT drop off service.Jeffrey C.
The employees are having a lot of fun and joking around making the customers wait while they finish their stories and jokes.Michael C.
Le client n'a pas laissé de commentaire.Andre L.
Nothing else needed very knowledgeable friendly staffThomas C.
Le client n'a pas laissé de commentaire.VINCE C.
I didn't like UHaul had to take a photo of me at the moment of the check-in to rent the car.David V.
Le client n'a pas laissé de commentaire.Hampton H.
Le client n'a pas laissé de commentaire.PATRICIA B. | Expérience générale
Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.LYNNEECE MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth e. | Expérience générale
Employees are friendly and manager always treats customer with respect.Edwin H. | Expérience générale
Le client n'a pas laissé de commentaire.Swisher C. | Expérience générale
Le client n'a pas laissé de commentaire.david d. | Expérience générale
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Expérience générale
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Premières impressions
Le client n'a pas laissé de commentaire.Jose H. | Premières impressions
The entire staff is so helpful and obsequious!michael e. | Expérience générale
The overhead door was a little hard to open. Could use some grease or adjusting.Ralph M. | Expérience générale
Outstanding serviceISAAC A. | Expérience générale
Le client n'a pas laissé de commentaire.Dedric C. | Premières impressions
Excellent serviceISAAC A. | Premières impressions
Very good service and friendly staff.Steve J. | Premières impressions
Very helpful staff members. Really helped get me on my way without any hassleKELVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Socorro A. | Expérience générale
Le client n'a pas laissé de commentaire.Steven A. | Expérience générale
Le client n'a pas laissé de commentaire.dana s. | Expérience générale
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.Claire C. | Premières impressions
Prices and specials are always available.Edwin H. | Premières impressions
Le client n'a pas laissé de commentaire.GUNNAR E. | Expérience générale
Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well doneShirley W. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn G. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando S. | Premières impressions
Very fast and its actually freeDiego Maria L. | Premières impressions
Good People, perfect storage condition.Armando C. | Expérience générale
It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.CINDY B. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick B. | Expérience générale
Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.Angela M. | Expérience générale
The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.James H. | Expérience générale
All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great workRobert B. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick B. | Premières impressions
Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.FLOYD T. | Expérience générale
Very friendly staff and helpful to my needs.JOSE A. | Expérience générale
Convenience and friendlyRobert R. | Expérience générale
Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!FLOYD T. | Premières impressions
the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experienceEMAD A. | Premières impressions
They were always polite and nice when I had to go into the store.LESLIE C. | Expérience générale
The young man working didn't know how to do anything. Couldn't run a card properly, couldn't give me a card that would open the gates, and when he finally called the manager and got that straight, nodavid p. | Premières impressions
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!Sonya P. | Expérience générale
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.Eulalia C. | Expérience générale
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.Charlene M. | Premières impressions
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.Nsen B. | Expérience générale
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.Matt D. | Expérience générale
Happy with the serviceRobert R. | Premières impressions
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent trobert l. | Expérience générale
Not a bad experience.Margot G. | Premières impressions
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.robert l. | Premières impressions
Convenient, clean and friendly!robert k. | Expérience générale
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and convenientlyLISA K. | Expérience générale
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.David B. | Premières impressions
The Best Experience. Professional and excellent customer serviceEva C. | Premières impressions
Better than Excellent. And it was raining. They were so helpful! Merci.cynthia l. | Premières impressions
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..Rick M. | Premières impressions
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.robert k. | Expérience générale
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.Lily B. | Premières impressions
Quick check-in. Great service.Holly H. | Premières impressions
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.Marjorie d. | Expérience générale
Richard was outstanding! Excellent customer service!Alandra A. | Expérience générale
All staff was courteous, friendly, & helpful.Gloria S. | Premières impressions
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn't look goodAlex H. | Expérience générale
Good place to storage.HENRY N. | Expérience générale
Excellent service, emails prior to due date of automatic paymentsJUDITH B. | Expérience générale
Everything was great.elena t. | Réservation
Annual increases was my only beef Otherwise everything else was greatANDREW H. | Expérience générale
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.leonel a. | Expérience générale
Great service!delores a. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!