Le client n'a pas laissé de commentaire.REBECCA M.
Customer Reviews for U-Haul Moving & Storage of Monroe
Pour nous contacter
Monroe, MI 48162
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location opened at 7:00 am and I stood around for 15 minutes waiting for someone to come to the counter. The manager (blonde female) was not helpful or friendly when I had questions at checkout. She grunted at me a couple of times instead of answering my questions. If I didn't need the vehicle for a family emergency due to a natural disaster needing to move things, I would have walked out and demanded a refund.Rita G.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.jacob P.
Such a great experience. Amazing team!Jessica M.
Worst, customer service I've ever had the lady that help me was the rudest person I've ever met in any business I would never recommend this particular location that aside the rental was good, but the employee I dealt with should be firedPaul Z.
Le client n'a pas laissé de commentaire.David S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Mark S.
The Service itself was poor at best the lady named raylen working at the front desk is 0 help to anything in that place she refuses to leave and help other people outside when returning vehicles. I have never had such a terrible experience in any store, shop, or anything place like that.Rachel H.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.Kayla S.
Have a truck available. I reserved on Monday, the pick up location was changed on Thursday, went to pick up truck on Saturday and no truck available. Called u-haul, was reserved for Sunday at a location over 25 miles from us. Got there and 15' we had reserved wasn't available. Luckily the manager was able to get us into a 10', it took us 3 trips, all the cars full and still have to go back on Monday to get, hopefully one or two more car fulls. I will not be using u-haul again or recommending them to anyone. Very disappointed. Not to mention at least a 30 minute wait everytime I called and the callback was 4-6 hours later.CYNTHIA E.
Fraud, you say one price on line. But it ended up much more. I'll still with home depot for my rentals for now on. Manager was a raging lunatic.linda G.
Le client n'a pas laissé de commentaire.GUSTAVE W.
Just keep smiling as you are doing!Samuel S.
Saturday am is a busy rental time, I would bet. My recommendation would be to have more staff available to process customers. Other than that â€¦. It was functional. Thanks. PaulPaul L.
Le client n'a pas laissé de commentaire.Tonya K.
Ride of the truck was extrememly rough. Could feel the rear of the truck bounce with every little bump in the road. Would suggest that the rear suspension of the truck was very poor, whether by design or wearing out.John D.
They general manager has some of the worst customer service skills over ever seen and another girl in there just walked away when I said I needed a receipt but the new older guy very helpfulNathan B.
So different from Knoxville ..good job monroealicia M.
Very helpful and knowledgeable staff. The GM is very nice, and extremely funny! Highly recommend this location.Josephine L.
Le client n'a pas laissé de commentaire.Julie L.
Dealt with the owner herself all I can say is AWESOMENESSrandfy V.
Very helpful and knowledgeable.David J.
Manager was on vacation, assistant manager was incredibly helpful, turned what I thought was going to be a difficult day into a very pleasant day. I truly appreciated all that she did for me.Jerry L.
It was quick and easy, everything was all set and we didn't even have to go inside the store to check out.RichardScott H.
Improve your customer serviceJim M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Niesa S.
I wasn't told that if I checked the vehicle in after hours that I needed to check it in online on my phone. I dropped it off and went home and got online to check it in then I found out that I needed to do it online on my phone. By that time the key was in the drop box and nothing I could do. Very poor of the customer service people to not make that clear at the rental time. I don't feel that I should have been charged the 20 after hours fee. Very poor.Dale C.
Le client n'a pas laissé de commentaire.Alexandria L.
AC was not working in vehicle and when I picked it up, it smelled like smoke.RITASCHULTZ G.
Customer service rep in the store was very friendly and helpfulKevin W.
Le client n'a pas laissé de commentaire.harley W.
Le client n'a pas laissé de commentaire.Belinda S.
Le client n'a pas laissé de commentaire.tiffani O.
The Girl at the counter was kind of rude and had an attitude we stood inside the store for at least 15 minutes waiting on her to come back in and the guy was nowhere to be foundTammy B.
Very pleased with the experience.paul C.
Le client n'a pas laissé de commentaire.Nicole D.
Truck only had a quarter tank when I picked it up, could be more of an inconvenience for people traveling farther.Zachary W.
Le client n'a pas laissé de commentaire.Kortne B.
Le client n'a pas laissé de commentaire.jeffery T.
Le client n'a pas laissé de commentaire.Lenia S.
Le client n'a pas laissé de commentaire.Richard G.
The location manager is the worste customer service person i have ever dealt with and this was the 2 time i dealt with her in two weeks. I have been in customer service for 30 yearsGregory M.
Le client n'a pas laissé de commentaire.Loriann B.
Great service friendly staff and helpfuljuan m. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl T.
Le client n'a pas laissé de commentaire.tremayne M.
Le client n'a pas laissé de commentaire.Dan A.
Le client n'a pas laissé de commentaire.Derrick S.
Get rid of your manager Tammy. She was very rude and every customer was a burden to her and she treated them as such. Highly unprofessional. I had an light issue with a vehicle and tow dolly. Came back a half hour and she laughed at us because 2 were unavailable.LANCE G.
I'm sure it was just a bad day, I don't understand after doing everything on line you still have to go get the key that was a 15 min. WaitScot T.
Le client n'a pas laissé de commentaire.Ryan B.
My original pickup location was changed by UHaul 1 day before I picked up the truck and trailer .. made me drive 1 hour away to get the truck, another 30 minutes from there to pick up the car trailer which in turn I had to drive 1,5 hours back to my storage unit. Original pick up location was only 10 minutes away!! Very inconvenient .. I had put in my reservation 3 weeks in advance!! Very poor planning on Uhauls part .. only explanation they gave was "Its a very busy time of year for them", had I had more notice, I would have rented from a completely different company.jeremy P.
Didn't have the trailer available, so I reserved for 2 days later and it still wasn't there. Went to drop off and couldn't due to it being a trailer and online wanting â€œmileageâ€samantha D.
I did nothing Wrong yet r def up only getting 20 of my 160 deposit back.Dennis R.
Le client n'a pas laissé de commentaire.Louis B.
Le client n'a pas laissé de commentaire.Theodore A.
Le client n'a pas laissé de commentaire.Jeff S.
I know they were busy cause I saw it first hand but. Someone or something need to answer the phonejuan M.
There was only 1 employee doing it all. Considering she was all alone, she was amazingRochelle S.
Very nice and helpful 👍barbara L.
Le client n'a pas laissé de commentaire.Ron W.
Great crew. Paul helped me and is extremely efficientRenae J.
Le client n'a pas laissé de commentaire.Bryan F.
Le client n'a pas laissé de commentaire.Jesse C.
Staff is amazing!!!! Especially Tammy and Denise!!!!JILL C. | Expérience générale
Le client n'a pas laissé de commentaire.William M.
Bravo to a 5 star staff !! Thank you for all of your help!!Doreen S.
Le client n'a pas laissé de commentaire.Heather K.
Le client n'a pas laissé de commentaire.salih M.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Brandy J.
Le client n'a pas laissé de commentaire.Martezz D.
I rented a 26' platform, a new Ford F650 with only 1700 miles, this truck ran great, was comfortable and performed very well, first time I actually enjoyed the move.TIMOTHY BRIAN B.
Le client n'a pas laissé de commentaire.Abbie W.
Le client n'a pas laissé de commentaire.TONY T.
Le client n'a pas laissé de commentaire.creed L.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.LYDIA S.
Le client n'a pas laissé de commentaire.robin H.
Le client n'a pas laissé de commentaire.Amber H.
Le client n'a pas laissé de commentaire.JAMES ALLEN G.
Le client n'a pas laissé de commentaire.andrew L.
Le client n'a pas laissé de commentaire.Clyde S.
Give the mgr. a raise! Tammy deserves it!!James H.
Truck needs a front end alignment.Sarah W.
Outstanding Uhaul place. I always go here. The one time I did not I had trouble. Best ever staff freindly,courteous, and most important they care.Daniel K.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Anthony K.
I am beyond mad at the customer service I received from the older woman who was working I want to speak with someone regarding the matter.micheal S.
Staff was extremely helpful and friendly!!!!!Kimberli S.
Very friendly peopleJOSEPH EDWARD M.
Le client n'a pas laissé de commentaire.JOHN PHILLIP S.
I always use this location and have for years. Customer service is always great. The truck was not cleaned out and it leaked in where my parts were located. I work for a local manufacturing company and use your trucks a few times a year to transport parts to shows for exhibiting. Just wanted you to know that 9 times out of 10 I'm very satisfied, this is the one time that could have been better.SHANE ALLEN B.
Le client n'a pas laissé de commentaire.Lawerence T.
The truck was a little rough riding but it did the jobDan B.
Le client n'a pas laissé de commentaire.DanielBeardsley B.
Nothing. Just have more equipment available so I don't have to drive 48 miles to rent it.Jacek K.
I got charged 23 for gas when I already out 20 worth in it. I should be getting that money back.Lynnsie D.
Le client n'a pas laissé de commentaire.Timothy A.
Le client n'a pas laissé de commentaire.Aquilla D. | Expérience générale
Tammy Corley is AMAZING!!brittney h. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA H. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY LEE W. | Expérience générale
As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.Amanda G. | Online Move In
Le client n'a pas laissé de commentaire.MONSONAE W. | Premières impressions
Storage facilities are very clean.jayna g. | Expérience générale
Absolutely no worries, repeat customer, well run shop!James H. | Premières impressions
Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.Damon C. | Expérience générale
Very helpful.Corinne S. | Premières impressions
Very Friendly and easy. Understanding staff.glenda h. | Premières impressions
The staff was so helpful and knowledgeable.Heather R. | Premières impressions
Dennis was wonderful to deal with. She is so pleasant and jovial.CLINTON H. | Expérience générale
Excellent customer servicejulie s. | Expérience générale
Le client n'a pas laissé de commentaire.CLINTON H. | Premières impressions
Le client n'a pas laissé de commentaire.merlene p. | Expérience générale
Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommendChastity C. | Premières impressions
Merci.Matthew B. | Premières impressions
I never rented a storage unit. Never seen the storage unit.Donna F. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria L. | Expérience générale
Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.lori p. | Expérience générale
Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.Sarah B. | Premières impressions
Bed bugs mice and cockroachesBRITTANY g. | Expérience générale
Le client n'a pas laissé de commentaire.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Todd S. | Premières impressions
Le client n'a pas laissé de commentaire.Adam W. | Premières impressions
Le client n'a pas laissé de commentaire.TODD THOMAS S. | Expérience générale
Le client n'a pas laissé de commentaire.TODD THOMAS S. | Premières impressions
We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.Lyndsay B. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey S. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer y. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya B. | Premières impressions
Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Je les recommande fortement.Caitlin W. | Expérience générale
They were nice people. And very health fultasha b. | Premières impressions
It should be cooled. It was too hot in the facility!Corinne D. | Premières impressions
Le client n'a pas laissé de commentaire.danielle r. | Expérience générale
Le client n'a pas laissé de commentaire.megan b. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer y. | Premières impressions
The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.Tom B. | Premières impressions
Great Uhaul facility. Everyone was very friendly and helpful.Richard P. | Expérience générale
Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unitJessica M. | Premières impressions
They are always friendly when you go in there.Terrie M. | Premières impressions
My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.Lyndsay B. | Premières impressions
The staff were super accommodating and I really appreciated that.kevin c. | Expérience générale
Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No ServicDOUGLAS Z. | Expérience générale
Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.JOHNATHAN H. | Expérience générale
Scott was very knowledgeable, helpful and friendly.Andrew S. | Premières impressions
The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!Andrew O. | Premières impressions
The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.Caitlin W. | Premières impressions
Great experienceKayla R. | Expérience générale
Would recommendAmanda W. | Expérience générale
The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.Andrew B. | Premières impressions
Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.DAVID L. | Expérience générale
No commentRobert M. | Expérience générale
The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.Dalia F. | Premières impressions
No comment .Robert M. | Premières impressions
Very satisfiedPhylis D. | Expérience générale
Staff was always friendly and willing to help or answer any questions I might have.Vincent P. | Expérience générale
I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Merci.Jessica M. | Expérience générale
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.Lisa R. | Réservation
After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.Donald F. | Expérience générale
Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.Heather B. | Expérience générale
After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issueMICHELLE P. | Expérience générale
I am satisfied with the service I receivedChristina W. | Réservation
Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servicdaniel a. | Réservation
N/PRAY M. | Expérience générale
This is the third time I have used this facility. Always great service!MARQUE H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!