Le client n'a pas laissé de commentaire.Thomas S.
Customer Reviews for U-Haul Moving & Storage of North Lansing
Pour nous contacter
Lansing, MI 48906
(Us 27 & Sheridan Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Denise S.
Le client n'a pas laissé de commentaire.Dean S.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Saturn L.
Le client n'a pas laissé de commentaire.Joshua B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Jamshid P.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Mark H.
The vehicle showed low tire pressure as soon as we got on the road. It needed shocks or something too because it bounced around terribly. When I returned to the drop off, the entrance was full of returned vehicles I could not pull the vehicle into the parking lot. My own vehicle was in the lot and I had to try and find another way out of the parking lot. At that time I was by myself and very uncomfortable with the situation I was in.Sandy F.
Le client n'a pas laissé de commentaire.Karen A.
Le client n'a pas laissé de commentaire.Donna W.
Le client n'a pas laissé de commentaire.Alison M.
Le client n'a pas laissé de commentaire.Emmanuel B.
Attendant said he "emailed me a receipt" but that never came. I am owed a credit since I paid for 2 days and used is less than 24 hours.Charles S.
Widen the driveway. All customers tend to use the equipment return drive as the only driveway. Makes returning a truck difficultClarence H.
Le client n'a pas laissé de commentaire.Michael L.
Friendlier manager would helpreno L.
Truck had a visor that was broken and caused a visual obstruction.Jeffrey J.
Le client n'a pas laissé de commentaire.Ken Y.
Le client n'a pas laissé de commentaire.farzana I.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.SANG HOON K.
Hard to get in to drop off.need more signs to tell you how and where to drop off after hours.Ryan C.
Le client n'a pas laissé de commentaire.JOEL D.
Le client n'a pas laissé de commentaire.VALERIE MARIE B.
Price was good, hours of operation better. Minus a long wait in line was a great experience. Exceeded expectations.Joey N.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Victor P.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Darin E.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.Charles F.
The van/truck return area was a little difficult to navigate/very close to the lot driveway.Michael K.
Drop off was very quick and efficient, less than 5 minutes totalmichael K.
This location was great. The cedar street location need to get there act together. I originally made my appointment with them. Went to pick up the trailer and the equipment was broken. If someone has and appointment and you know there coming. Check the equipment and make sure it's working correctly. What if the other near by location didn't have what I needed? Then what? I made a car appointment in Detroit 6 months ago and if I would have missed the appointment it would have taken me another 6 month to get into their shop. Not cool at all. On top of that the guy that helped me on cedar was vaping in the store in front of all the customers with shades on the whole time. Great customer service I'll tell you?Ron D.
Le client n'a pas laissé de commentaire.Bruce C.
Le client n'a pas laissé de commentaire.Philip P.
The truck got all of my boxes wet and was leaking water and also front end was swaying back and forth. I'd honestly like a refund for the horrible experience.Jeff H.
Le client n'a pas laissé de commentaire.Caelan J.
Person giving us the car chose the wrong return location even though I had predetermined it before hand on the online reservation and double checked with him and he confirmed it.Mina W.
Le client n'a pas laissé de commentaire.rudy R.
Le client n'a pas laissé de commentaire.Cheryl D.
Le client n'a pas laissé de commentaire.ROBERT S.
Outstanding service!Joseph J.
Drop off instructions were confusing.Gerald F.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.Ryan M.
Dropped off trailer Friday morning before dropping off u haul. The u haul was marked returned on Friday and trailer was not marked return until Saturday.AJ A.
Le client n'a pas laissé de commentaire.Clifford C.
The head lights on the truck did not light the road well. The hit the road a short distance in front of the truck.David M.
Le client n'a pas laissé de commentaire.frank L.
We were waited on by a very good employee. It was a Sunday on a holiday weekend. I was very pleased with his attitude toward me and his job. Very professionalBrenda K.
The tow dolly had one tire at 17psi and the other at 80psi when the max psi was 65. Additionally, the cab of the truck leaked above the passenger seat. The staff was great, but the equipment was disappointing.Emily G.
Le client n'a pas laissé de commentaire.John B.
Quick in and outJeffrey H.
Le client n'a pas laissé de commentaire.Joseph U.
Le client n'a pas laissé de commentaire.Brooklyn C.
We made a reservation at a different location about 12 days before the scheduled pick-up date. We got a call the night before we were supposed to pick up the van that the location did not have a moving van available and we would need to move to the north Lansing location at 10:00 am instead of our scheduled 9:00 am in order to receive a rental. This location was 20+ minutes away from the original rental location. We arrived at the North Lansing Location at 10:00 am and the location did not have a vehicle ready for us. Instead, we were told we needed to come back at 12:00 pm because the rental had not yet been returned by the previous renter. Since we had no other option we agreed to drive the 20+ minutes home and then back again at 12:00 to pick up the car. When we returned at 12:00 there was still no van for us to take. We were told to wait in the parking lot to see if the van was returned and by 12:45 we still did not have a rental. We were then instructed to go to a different Lansing location to pick up a different size van than what we had reserved. We finally got a moving van around 1:45 pm. Despite receiving a discount on our rental we were extremely unhappy with the service Uhual provided. We understand that moving vans are in high demand but reservations should not be accepted if they cannot be filled. We had to be out of our current apartment that afternoon and were supposed to meet out new landlord in Ann Arbor later that evening. We had family members who took the morning off work to help us move but were then unable to help because of the delay in pick-up time for the van.Jonathan K.
When I did the online reservation I also put in for a dolly cause I had large items that I couldn't move. Went to pick up the uhual no dollies available. I had use almost a hour of my time I was suppose to moving to find a dolly with no help from the store. That is just unacceptable how can have me reserve something that you guys don't have.LaDonna W.
Le client n'a pas laissé de commentaire.matt G.
Le client n'a pas laissé de commentaire.Doug S.
Le client n'a pas laissé de commentaire.Troy B.
Le client n'a pas laissé de commentaire.Norman B.
Le client n'a pas laissé de commentaire.Bonnie M.
Le client n'a pas laissé de commentaire.Lawrence J.
The truck had bugs all over the windshield and very little wiper fluid left to clean them off. Plus, only a 1/4 of a tank of gas meaning had to stop and put gas in and clean windshield before going to load up. Also, the interior of the cargo area was not cleaned out by the last user with little pieces of wood and dirt on the floor.Stuart S.
The guy at the counter first told me, when I was picking up the keys ,that he accidentally gave my keys to another customer. I went back to my car to wait and went back in and was given the correct keys. This same person also told me that the truck needed to be back by 9AM even though my rental was until 4:00pm the next day.Ryan S.
Le client n'a pas laissé de commentaire.Nathan G.
Le client n'a pas laissé de commentaire.Timothy D.
We have use this location several times.They have always been very efficient. At a different location we were there for a hour and it was already pre paid. y this location we were ther less than a half hour. . Identical item was rentedThomas K.
Unit ceiling had water inside after rainingchristi s. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS D.
Le client n'a pas laissé de commentaire.Patricia T.
Le client n'a pas laissé de commentaire.Willmont S.
The cup holders were dirty af and I didn't receive a receipt nor was I reimbursed for unused miles.jerrud H.
Staff was extremely courteous and helpful.Raphael K.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.Emily A.
The young man that assisted me was extremely courteous and very helpful. I am a 76 year old and could have crawled under my truck to hook up the trailer but this man â€œ got to it and got'er doneâ€.phil F.
Was a great experience. Thank you.Devin R.
Le client n'a pas laissé de commentaire.Dylan R.
First it started where I couldn't pick up my reservation at the location I had requested- but instead across town. Ok fine. Then when we pick up the truck, none of the dollys that we had reserved were there. I was told I had to go to another uhaul store across town to get them. I was moving in a really tight timeframe and wasn't able to spend that kind of time driving. I asked what could be done to get the dolly's I had reserved to me - nothing! Customer service throughout the process generally did not care about the issues I experienced. Further, when we picked up the truck it did not have 1/4 tank gas as required and we had to fill it on the way home or we would have run out of gas. Kind of a big deal when gas prices are $5,2 and you're filling a 26' truck. Then our rental contract was mysteriously extended by two days without us ever signing or even knowing it was done. The store was able to correct that portion. But honestly wth Uhaul I have never in my life has such a bad experience and won't be using their services again in the future.Rahul D.
Employee took down our credit card info and subsequently spent $750 on draft kings and $50 on doordash. Furthermore, we reserved wo dolleys, which were not there. Cost us over $150 to rent from Home Depot. Never using UHaul again.EMichiganAvenueA B.
Super easy drop off.Jon P.
Le client n'a pas laissé de commentaire.Roy C.
I returned the Uhaul with more gas and I spent 11 miles more what I expected so I appreciate if you don't charge me for extra 11 miles because I put more gas when return the car. MerciRAYAN ZAKARIA H.
Maintenance is key. Nobody should have to endure this.William B.
Le client n'a pas laissé de commentaire.Jonathan S.
Staff very friendly and helpfulMichael D.
Someone met me as I pulled in and said that he would handle the check in and that I was free to go. I explained the problems I had at the pickup location and gave him the key fob that had been left in the truck. My only "complaint" is that he said that I would receive a receipt by email and I have yet to receive one.Scott S.
Tank should have been full of gas, makes it a lot easier to return in the same manner, They knew it was an out of state one way trip that is the reason for the average rating. The staff was kind and friendlyGERALD G.
Le client n'a pas laissé de commentaire.ANITA B.
Overall I am extremely unsatisfied with my UHaul experience. The day before my interstate move I was told that no truck would be available at the location I reserved. Instead I needed to have someone pick up the UHaul for me 2 hours away and drive to meet them. While rebooking this reservation, the representative told me I would receive complimentary extra miles and a 10 % discount to compensate me for the lost time and gas money necessary to fulfill this order. Upon returning the UHaul I was told that I would receive a receipt via email, which I had to call 4 hours later in order to have actually sent. Looking over the receipt, I noticed that I had not received this discount and was charged for extra miles. I was able to have the charge for the extra miles refunded, but denied the discount because it was not noted by the original representative I spoke to. After using UHaul for several moves in the past, it was extremely disappointing to have to drive 4 hours round-trip out of the way to pick up the truck in the first place, and then be essentially lied to about being compensated for this extra cost. I would not recommend using UHaul.CAYLEN E.
Le client n'a pas laissé de commentaire.Dave F.
The windshield wiper blades!!!Camerin E.
Le client n'a pas laissé de commentaire.Barbara S.
The UHaul itself was not cleaned out.Carrie P.
Le client n'a pas laissé de commentaire.Rachel P.
Great serviceLendario G. | Premières impressions
The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly workingSALLY V. | Premières impressions
In winter drive to storage unit was not plowed. No lights if come after darkLINDA JANE R. | Expérience générale
Le client n'a pas laissé de commentaire.Edwardfrancis C. | Expérience générale
I've been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what's the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870DUANE GEORGE L. | Expérience générale
I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-HaulDANIAL JOHN G. | Expérience générale
My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.Emily S. | Expérience générale
Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.Wade R. | Premières impressions
Le client n'a pas laissé de commentaire.tyler o. | Expérience générale
The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.Keith E. | Premières impressions
When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.Shane S. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley M. | Expérience générale
Le client n'a pas laissé de commentaire.GARY JON L. | Expérience générale
Le client n'a pas laissé de commentaire.Zachery L. | Premières impressions
Le client n'a pas laissé de commentaire.Lyrik C. | Expérience générale
Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.shirley t. | Expérience générale
The staff was very professional and accommodating. It was a smooth transaction from start to finish.David K. | Premières impressions
Very nice staff. Easy drive up to the door.Sharon B. | Expérience générale
The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osbornealan o. | Expérience générale
Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this placeJames L. | Expérience générale
Staff is helpful. All went well.ELIZABETH E. | Premières impressions
It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.alan o. | Premières impressions
The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$rene m. | Premières impressions
lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendlyVanessa B. | Expérience générale
Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.Emily F. | Expérience générale
Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.douglas w. | Expérience générale
Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!LESLYE B. | Expérience générale
UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effectiveRobert Scott V. | Expérience générale
This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.Abigail C. | Expérience générale
Very nice employees.DORIS B. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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