always a great experience at this location. The truck is clean and ready to move.Peter C.
Customer Reviews for U-Haul Moving & Storage of Northeast Columbus
Pour nous contacter
Columbus, OH 43219
(@ 5th & Joyce)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Danielle P.
Le client n'a pas laissé de commentaire.BRIAN W.
Very easy processDonald G.
Very helpful staff member who helped me get set up very quickly.ERIK W.
Le client n'a pas laissé de commentaire.Kendall H. | Expérience générale
Trailer had water coming in and couldn't even use it for what I rwnted it forCassie B.
Le client n'a pas laissé de commentaire.Ron H.
Le client n'a pas laissé de commentaire.Ron H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.dennis s. | Expérience générale
Le client n'a pas laissé de commentaire.Casey C.
Le client n'a pas laissé de commentaire.Kevin T.
Le client n'a pas laissé de commentaire.Eduardo R.
Le client n'a pas laissé de commentaire.Robert B.
availability is great at this location but our van was too dirty & had rear panels missing. it worked fine, just very dirty. the agent at pick up didn't really explained much, but the agent at drop was the opposite (very articulate, helpful & friendly).jeff S.
Everything was greatThomas B.
Everyone here was very helpful!Brian C.
Le client n'a pas laissé de commentaire.Connie E.
Loved the staff! They were really helpful and kind even when it was super busy at the location that day!Kevin L.
Le client n'a pas laissé de commentaire.CHRISHAWN W.
The pick up and drop off process was easy. The representatives were knowledgeable and friendly.Sandra O.
Le client n'a pas laissé de commentaire.Todd W.
Le client n'a pas laissé de commentaire.Stephen F.
Le client n'a pas laissé de commentaire.Joel R.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Carey G.
Le client n'a pas laissé de commentaire.Navid A.
The GM of this location went above and beyond for me. My partner and I were in a pitch and needed to have all of our stuff our of the apartment on the day I rented the truck because we were moving to California the next day. I made an error and did not realize I was unable to access my uhaul pod after the facility closed. When I arrive with my full truck around 8pm I found the facility closed and had no idea what to do. I called the GM and he drove all the way from his home back to the facility to open back up the facility so that I could load up the pods. He saved our schedule when you definitely did not need to. Definitely dedicated to customer service and helping people at the cost of his personal time.Kyle W.
Drop off only but will not recommend nor rent from haul again.Lisa M.
It took forever. The original person gave me incorrect information but was called out by another rep who said she was wrong. We didn't get proper info about accessing our storage unit, only to find once we finally got in it didn't have a lock I was told it had. Causing me multiple trips to customer service also they gave me a phone # to call only to be put into the national queue with a 35 min wait. Hoping our move out of the unit is much better.Shannan S.
Le client n'a pas laissé de commentaire.Ron H.
Le client n'a pas laissé de commentaire.Emily H.
Truck needed better service, repeatedly stalled/got stuck in 2nd gear and took a long time to kick back out. The man who attached our car carrier did it in the pouring rain, after 7 pm, to ensure we were able to get our family and stuff to our new home several states away. He did not complain AT ALL about the rain and was very personable and kind to do this for us. The car was securely attached and made it the entire trip without damage or issue.Victoria C.
it was goodJoseph G.
Le client n'a pas laissé de commentaire.Michelle C.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Krianna C. | Expérience générale
Le client n'a pas laissé de commentaire.Gertrude O.
it was fastJHOAN G.
Le client n'a pas laissé de commentaire.Matt C.
Le client n'a pas laissé de commentaire.Tammy G.
They had written down the wrong gas amount on our paper and we even took a picture of the correct gas amount and uploaded it to the link they told us to and wrote it in the comments. We traveled far less than what we put on our estimate, and they said we would get money back when we brought it back. Instead they charged us $20 for gas even though we used it less than we said we would and they had the incorrect gas amount to begin with. When we called to discuss it the staff was incompetent and told us if we wanted to fix it we would have to come in and speak with a manager and they weren't going to help us over the phone. Will not be using this horrible location again.Patrick M.
Le client n'a pas laissé de commentaire.Chad S.
Very long wait line even with mobile check in.ANDREW A.
Le client n'a pas laissé de commentaire.Alexander K.
Thanks for the great service.Robert P.
Nothing. Special thank you, respect and gratitude to Kevin!!James S.
The female assistant manager was excellent!molly p. | Premières impressions
I had to wait in line for 45 mins to get my truck. This location is evidently very understaffed. However, all the staff that were there, were very pleasant and competent.Mark W.
We have used this location in the past and they are always professional and friendly. We have rented equipment at other locations in Columbus and this one is by far the best.Paula R.
The assistant manager was great to work with!molly P.
Engine light was on before the route even started. There was no option to indicate thatAustin S.
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.John K.
Return process went well just not a lot of communication from the staff.KATHY W.
Le client n'a pas laissé de commentaire.Taylor B.
Le client n'a pas laissé de commentaire.Charles I.
Le client n'a pas laissé de commentaire.Michaela M.
Continue being the kind and courteous crew and it can only go up from there. MerciJoyce S.
Le client n'a pas laissé de commentaire.Kevin B.
They were super busy and could have used more employees.Bobbi F.
Le client n'a pas laissé de commentaire.Greg K.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Dan R.
Le client n'a pas laissé de commentaire.Kirk R.
Ramp was broken when we started to load, nobody responded from roadside and it took over an hour and 15 minutes to pick up truck as only one employee was there and only 4 people ahead of us.Tod G.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Richard M.
There was only one employee working for a line out the door. Manager(?) of location was rude and unhelpful. Truck was not cleaned, and they required a verified contact before releasing the keys, but I was not told about this. I was lucky someone I knew and trusted was available to complete that at 8AM on a Saturday morning without noticeJessica S.
Le client n'a pas laissé de commentaire.Dana M.
Le client n'a pas laissé de commentaire.David V.
The clerk was alone. He had a line out the door but was very cordial and calm. He told me that the trailer I reserved wasn't back yet and that I would have to take a different kind of come back. Everything was fine but then I sat in the lot for 45min waiting for his helper(who just arrived) to come help me connect the tow hitch and he was a complete mess. Cursing and telling me he didn't want to be there and that he â€œmight as well help meâ€ and â€œI didn't come out here for youâ€â€¦ jeez. Thanks! HahahaGarrett L.
Bit of a wait to get to counter Having trailer accessible for hook-up prior to arrivalGrant M.
Le client n'a pas laissé de commentaire.Donna L.
quick and easy check in!carlos L.
The inside of the cab was filthy dirty As well as in the Box When I 1st arrived on location I waited inside for like 10 to 15 minutes then I had to go find a sales person to help me because no one was insideAndre W.
Le client n'a pas laissé de commentaire.Rabbi I.
Le client n'a pas laissé de commentaire.JAMAL R. | Premières impressions
My dolly that I rented was left unsecured in the back of the truck and was slamming into the back of the cabin as I drove away in the vehicle! The pre-checking is a complete waste of time as I still ended up having to wait in line to pick up my vehicle and also to turn in my keys there was only one person working at the register and I wasted a lot of time on a busy moving day! Truck itself was average.Michael B.
Le client n'a pas laissé de commentaire.hal A.
Le client n'a pas laissé de commentaire.FREDERICK Y.
Very friendly and helpful.Jerome B.
Le client n'a pas laissé de commentaire.Jamia F.
Le client n'a pas laissé de commentaire.AHMAAD F.
Angela was very helpful. Anthony adjusted my equipment type at check in to get a better trailer. Friendly and cheerful.john M.
Le client n'a pas laissé de commentaire.Braden K.
Le client n'a pas laissé de commentaire.Benjamin M.
Truck was not available at original pick up time. I waited in line for 30 minutes for them to let me know.Reagan M.
Le client n'a pas laissé de commentaire.maurice H.
We have had the need to rent trucks over the years and have recently made UHaul Moving & Storage of NE Columbus our GO TO location. We have been nothing but happy with the experiences we have had with the staff there. They are always helpful and efficient. The store is always tidy and the lot always has what we need. Keep doin' what you're doin' :)Susan E.
Have accurate inventory, I had to go to this location after my first location didn't have the trailer I reservedJosh S.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.matthew N.
Le client n'a pas laissé de commentaire.Elliot G.
Don't overcharge for an overdue day when it's not overdue. Don't charge $30 gas refill and the gas that's not cool replaced $15 of gas an charged 60 more. Was told I'd get a call back when uhaul messed up the return date within 3 hours by 11:15am took until 8pm.JAMES N.
Le client n'a pas laissé de commentaire.Joshua G.
Really enjoy uhaul!Alec W.
Le client n'a pas laissé de commentaire.Marc F.
Return process was tedious. U-Hall online app was not working and took almost 30 min to complete online returnsrikar B.
Le client n'a pas laissé de commentaire.ANTONIO J.
Le client n'a pas laissé de commentaire.Jack T.
the people here are very nice.richard J.
i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr SowersJeffrey S. | Expérience générale
Le client n'a pas laissé de commentaire.antoinette s. | Premières impressions
Le client n'a pas laissé de commentaire.Tyleeshia F. | Premières impressions
👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾Bill A. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH W. | Premières impressions
Le client n'a pas laissé de commentaire.wayne d. | Expérience générale
Le client n'a pas laissé de commentaire.lynneaster c. | Premières impressions
Le client n'a pas laissé de commentaire.laura C. | Expérience générale
Cannot actually finish this, my move isn’t until February 14thTroy Y. | Online Move In
Le client n'a pas laissé de commentaire.LaTonja C. | Expérience générale
Le client n'a pas laissé de commentaire.Felix C. | Expérience générale
Le client n'a pas laissé de commentaire.L J S. | Premières impressions
Le client n'a pas laissé de commentaire.Quasi T. | Premières impressions
Le client n'a pas laissé de commentaire.anne v. | Expérience générale
Aucundavia m. | Premières impressions
Le client n'a pas laissé de commentaire.Quiana H. | Expérience générale
The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219gerald j. | Expérience générale
Le client n'a pas laissé de commentaire.Cedricka W. | Expérience générale
Good customer service i wanted to tip the staff and this is my first time.Angela J. | Premières impressions
Le client n'a pas laissé de commentaire.Shanteeia H. | Expérience générale
please label buildings to match online map,that would be helpful.James S. | Online Move In
Le client n'a pas laissé de commentaire.TIA T. | Premières impressions
Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.KENDRA D. | Online Move In
Le client n'a pas laissé de commentaire.EDWARD J. | Expérience générale
We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.Debbie M. | Expérience générale
Friendly service.byron b. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY H. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra C. | Online Move In
Le client n'a pas laissé de commentaire.Hegina M. | Expérience générale
The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.DEBORAH B. | Premières impressions
Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100 %. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)Gordana S. | Online Move In
First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.nate P. | Expérience générale
Le client n'a pas laissé de commentaire.James G. | Online Move In
The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.KIM H. | Online Move In
Le client n'a pas laissé de commentaire.Lakesha G. | Expérience générale
Insulation of roof ripped, hanging down.Nathaniel D. | Premières impressions
The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.DAVID Z. | Online Move In
Le client n'a pas laissé de commentaire.Donovan J. | Premières impressions
Fantastic staff!! You made it so easy! Thank you!Janet J. | Online Move In
Le client n'a pas laissé de commentaire.Angel T. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte M. | Premières impressions
Le client n'a pas laissé de commentaire.Vinzella J. | Expérience générale
Le client n'a pas laissé de commentaire.Joel A. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Premières impressions
Le client n'a pas laissé de commentaire.Philip G. | Premières impressions
Le client n'a pas laissé de commentaire.Angelica W. | Premières impressions
Le client n'a pas laissé de commentaire.EMMA G. | Expérience générale
I appreciate your help and careRichard W. | Expérience générale
The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.Jennifer K. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA B. | Expérience générale
The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!Robin H. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle D. | Online Move In
Thank you for everythingJOSE J. | Expérience générale
Le client n'a pas laissé de commentaire.Ronnee W. | Expérience générale
Le client n'a pas laissé de commentaire.linda s. | Expérience générale
Le client n'a pas laissé de commentaire.Adam G. | Expérience générale
Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.Brendon S. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS C. | Expérience générale
The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.John T. | Expérience générale
Le client n'a pas laissé de commentaire.Kendall H. | Premières impressions
Your service reps were consistently rude and the storage door was flimsy and always off track.Augilia S. | Expérience générale
The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.Emily W. | Premières impressions
Le client n'a pas laissé de commentaire.Anne S. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph E. | Expérience générale
Very convenient. I really appreciate the carts that are available for use without a charge.Andrew K. | Online Move In
After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.matina t. | Expérience générale
Le client n'a pas laissé de commentaire.Carmen H. | Expérience générale
Took 1:15 to get storage unit and I had a reservation.kathleen g. | Premières impressions
They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.Deena H. | Premières impressions
Super friendly staff and quick service.Julie W. | Premières impressions
Great assistance providedKeith V. | Expérience générale
Excellent customer service.Robert M. | Premières impressions
Very convenient.David D. | Expérience générale
Greg is an outstanding employee!Madeline N. | Premières impressions
Greg was amazing and very helpful!Madeline N. | Expérience générale
This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpfulSteve N. | Expérience générale
Thank you for being awesomeMichele W. | Expérience générale
This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!Paul D. | Premières impressions
The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storageTRENCA J. | Expérience générale
No commentCHERYL F. | Expérience générale
👍Andrew A. | Expérience générale
The movers picked up my U-box but reported the aboveSarah B. | Expérience générale
The staff is not honest or helpful. Management was subpar as well.Tamikka S. | Expérience générale
Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!Margaret F. | Expérience générale
S.O.Joseph H. | Expérience générale
My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!frank c. | Expérience générale
Staff were great to work with getting set up in a storage unit.Aaron B. | Réservation
The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.Ann M. | Expérience générale
Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this beforemekaela w. | Réservation
The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were notJeff R. | Réservation
Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at allJames B. | Réservation
Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.Austin T. | Réservation
Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.Shane V. | Réservation
I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at allMelinda N. | Réservation
S.O.Rituparna D. | Expérience générale
WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED MECarlin P. | Réservation
I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.CODY K. | Réservation
Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else eitherdayna a. | Réservation
You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agaiMary T. | Réservation
Made a reservation that didn't exist due to overbooking.Michael K. | Réservation
Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away momhaleema a. | Expérience générale
Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....SIERRA C. | Expérience générale
Our u box reached late from RI and I am still waiting for their call regarding filling complainnazneen p. | Expérience générale
Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!benjamin l. | Expérience générale
I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.PAUL G. | Expérience générale
Very nice facilityLisa D. | Expérience générale
The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.stephani v. | Expérience générale
Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.brittney c. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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