Customer Reviews for U-Haul Moving & Storage of Palm Bay

4 992 évaluations

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jnmarc M. 
Évaluation :
5

Best customer service and great people

jamal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Y. 
Évaluation :
3

When i asked questions, i felt like i was being an inconvenience... I asked for help going over the truck and both i talked to ignored my requests. Said i had to use the phone. I did not like that nobody wanted to see me as a customer, just a number.

Lynnette S. 
Évaluation :
1

Customer service is dog shit, over charged me a whole $78, never got refunded, suck my dick uhaul

Jordan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando H. 
Évaluation :
5

The cab of the truck was dirty on the inside and one of the reverse lights was out. But the staff at this location was very nice and professional.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE Z. 
Évaluation :
5

Everyone was very helpful

ALICE Z.  |  Premières impressions 
Évaluation :
3

The front desk person and the outdoor person who got my vehicle did not communicate with each other clearly and I waited for almost half an hour for my vehicle before they told me where it was, which had already been parked and running.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dache P.  |  Online Move In 
Évaluation :
5

The employee greeted me with a friendly smile and when he saw I had a broken leg he insisted that I stay in my vehicle. He took care of EVERYTHING, brought me the receipt, wished me well and also a speedy recovery.

Joseph G. 
Évaluation :
4

I don't think I'll ever use a different storage company again. No complaints at all!

Karen E.  |  Expérience générale 
Évaluation :
5

Staff were professional and accommodating. Je la recommande fortement.

Susan B. 
Évaluation :
5

The staff here were friendly, professional and accommodating.

Susan B. 
Évaluation :
2

Was charged for 2 days of hand truck rental even after I went back and told them there was no hand truck or moving blankets in truck when I picked it up. Returned the following day to get credit only to see a line of 15 people waiting.

Tracey W. 
Évaluation :
1

The Auto Trailer was junk. It locked up the brakes and we wasted the whole day waiting for service man to show up and fix the issue. Waisted gas and time... Would never recommend ... The truck steering was not power steering or it didn't work well... Not a good experience at all.

Ehab S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariadnelis H. 
Évaluation :
3

Truck ran great did the job it was suppose to. Is a little expensive for the miles other than that all good.

Bridget P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
4

Explain your term and conditions in detail. Otherwise the experience was positive.

Choy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier B. 
Évaluation :
3

Original pickup location on vacation for a month....Glad I checked the day before!!! Uhaul used to help with loading your vehicle on a car hauler......Not no more, $20 to help. I will need moving assistance again....will look elsewhere

Philip Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deren F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUC D. 
Évaluation :
5

Nice clean facility.

Bryan C. 
Évaluation :
3

The computer system inside needs to be updated. The poor girl had to wait for it to try to keep up with her. There was a very long line as you can imagine on a Saturday morning and the pages wouldn't load on the computer screen. The team working there are a great. They need the tools to succeed tho. The truck had food on the floor from a previous renter.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody P. 
Évaluation :
5

Everything was nice and in order.

Reginald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xu L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yakov B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica m.  |  Expérience générale 
Évaluation :
1

We did 2 moves this year with Uhaul. Neither went without some significant glitch. On out first move, your franchisee gave away the car carrier we reserved with the uhaul truck. On this move, your Babcock Rd franchise totally ignored us when we directed where the ubox be left, and dropped it off right in front of the breezeway to the apartment - not allowed by management. This was after you delivered the ubox 6 hours late.

Barry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruce N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nilsa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nilsa R.  |  Online Move In 
Évaluation :
5

Affordable and the peace of mind u get by knowing ur belongings are locked up and no one can steal them is worth every penny.

Cathy K.  |  Expérience générale 
Évaluation :
5

Excellent service everyone was working super hard always used uhaul thank you for another great rental! Return process was pretty easy!!

Karina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

Prompt and friendly service when picking up and dropping off.

Steve K. 
Évaluation :
4

You're doing fine.

CLAUDIUS L. 
Évaluation :
5

Everything went smoothly.

David C. 
Évaluation :
5

nothing

wayne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Keep providing the great service..

louis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FADI Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Gary L. 
Évaluation :
3

Improve customer service. I wait in line 30 minutes before they took care of me. The truck they gave me was smoking very much.

Jaime C. 
Évaluation :
5

The bed of the trailer had a large oil or grease spot in the middle between the wheels. It squeaked while towing unloaded regardless of how tight I twisted the hitch screw. Other than that, the trailer is very rugged, the right tool for tough conditions, and at a reasonable price. I never questioned whether the trailer would let me down. I brought it back early and the cost was adjusted. I see some other trailers with a longer tailgate.I might get that one next time. I will rent again, I'm sure..

randy H. 
Évaluation :
1

Better customer service

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somer S. 
Évaluation :
2

Clearer communication and accurate information by workers.

Bulaine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian G. 
Évaluation :
2

I returned the trailer 1 hour and 26 minutes late. I was charged for an extra day. I busted my butt to get it returned as quickly as possible, figuring that there would be some sort of grace period, especially since there were several other trailer on the lot (meaning that no customers would be waiting around for me to return it). Had I know that I would be charged for another full 24 hours then I would have taken my time. The exhaustion and stress to return it ASAP could have all been avoided. It is ridiculous to be charged for for another full day for only 1,5 hours late. Everyone was very nice, but the guy who I returned it to did not mention that it was late. I left the store thinking “that is good customer relations, giving a little leeway”. Once my receipt came in it changed to: “This is crazy, a whole day extra charge!!!”

kiel G. 
Évaluation :
4

The pricing for a 10' truck is not transparent. We realized that driving it 20-30 miles would cost us closer to $75 versus the $19,99 advertised due to $0,99/mile. We opted for a trailer instead. More transparency in cost would be nice but we've rented from this location multiple times and it's always been quick and have had no other hiccups.

Brittney M. 
Évaluation :
5

Keep up the good work

JOHN C. 
Évaluation :
4

Short staffed, rude and unsympathetic of wait times. 4 employees left with a long line of people awaiting service. BTW, signing up on line meant nothing in the way of expected express service.

Joseph L. 
Évaluation :
5

No location was great the prices excellent service your employees are very friendly

martha Z. 
Évaluation :
5

Unhooking and return was fast and the employee was friendly. I made sure the inside of the trailer was swept and spotless.

Randy L. 
Évaluation :
5

Excellent service and great quality vehicle.

Robert J. 
Évaluation :
2

Improve overnight pick ups

jordan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Easy to set a reservation on the web site. Friendly, professional staff at every turn. Van was clean and reliable, and everything worked perfectly!

Sean K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Makeitha B. 
Évaluation :
5

Just keep up the good work.

mart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

All good!!!

scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Expérience générale 
Évaluation :
2

Very bad experience with both staff and equipment. Very dishonest explanations of charges upon reserving vs. actual costs when I picked up the vehicle. Van had equipment issues that I tried to explain and was treated very condescending. Very disappointed on my entire experience.

FRANK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B. 
Évaluation :
5

The staff are very nice.

ALEISHA A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
2

Need more employees to serve customers Takes forever only one employee serving customers Busy

henry E. 
Évaluation :
1

Not only did I wait over an hour before being helped but I received a trailer with a strap hanging on by a thread that was not usable. It wasn't even possible for me to get a hold of anybody at the Palmbay store so I had no choice but to drive the U-Haul with no car on it all the way across the state for no reason. Not only did it waste a lot of money but I will never return to U-Haul again. I use U-Haul twice a year to move back-and-forth from college and this is the first time I've ever had a problem. It's such a shame. The person who helped me as well was not very nice or generous

Sydney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Short time waiting for when you drop off vehicles To say you want to pay with a different Credit card 30 minutes the best in the area thank you..

Nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

The gentleman who I returned the vehicle to, Juan, was awesome.

Chris J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGUE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angelica D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Expérience générale 
Évaluation :
5

They accommodated my last minute rental or was exactly what I needed size wise as well.

Jacqueline M.  |  Premières impressions 
Évaluation :
5

Great place! Great staff!

Olivia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellisa c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sidney B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R.  |  Expérience générale 
Évaluation :
5

Super easy and front desk staff was amazing would highly recommend painless process

Jayson S.  |  Premières impressions 
Évaluation :
5

I had a great experience…. My unit had been flooded and the staff assisted me moving my possessions to another unit…. Thank you…. Linda 殺殺殺

Linda J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifton B.  |  Expérience générale 
Évaluation :
5

Todos los empleados son muy amables. Alquilé una camioneta y la puerta de atrás que se enrolla hacia arriba se quedó atracada dos veces. No pude manejar con las cajas cerca de la puerta. La camioneta sonaba como cafetera vieja. Inspeccionen sus camiones. Gracias.

Wilma R.  |  Premières impressions 
Évaluation :
4

Administrative challenges was a little frustrating when we realized that we had been paying for "3 units" rather than 2. The 3rd unit was in someone else's name but some how we were charged. It was fixed quickly, so that was good.

Joseph A.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful anytime you had questions and thank you for the good service.

Aida R.  |  Expérience générale 
Évaluation :
3

barely anyone working, the guy helping us kept stopping to talk to a friend. we had a unit reserved and when we got there he told us someone gave it away to someone else so we had to get another one which was more expensive.

jordan m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet b.  |  Expérience générale 
Évaluation :
5

Your staff is so friendly and courteous. Everyone was willing to help if there was an issue.

GWENDOLYN A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YESSENIA P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rogelio C.  |  Expérience générale 
Évaluation :
1

They sold all of my things without my knowledge nor letting me try and get my belongings back. I have a family of 6 and all of my children belonging got sold off to other. Due to Covid I was on unemployment and they knew that because I communicated back and forth with them. My whole family has fought Covid 5 time and due to that I have been late on my storage.

STEPHAN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret W.  |  Premières impressions 
Évaluation :
5

The storage unit was perfect. I

Juan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellisa c.  |  Premières impressions 
Évaluation :
3

Both the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.

Paul R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter A.  |  Expérience générale 
Évaluation :
1

I reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.

anthony y.  |  Premières impressions 
Évaluation :
5

Every staff member we have encountered has been extremely helpful and friendly!

Virginia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRACE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
5

Thanks for your help

Yolanda R.  |  Online Move In 
Évaluation :
5

Great and friendly customer service

Patrick A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicolas E.  |  Expérience générale 
Évaluation :
2

Wasted a long time in line, their computer system didn't work, my card doesn't work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can't wait to get my stuff out of there.

Vanessa V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M.  |  Expérience générale 
Évaluation :
3

For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.

LUIS V.  |  Premières impressions 
Évaluation :
4

Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox

Marilyn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russlyn R.  |  Premières impressions 
Évaluation :
5

never had a problem staff always helpful

Daniel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisha C.  |  Premières impressions 
Évaluation :
2

We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley w.  |  Expérience générale 
Évaluation :
4

My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 

Epifanio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard m.  |  Premières impressions 
Évaluation :
5

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Mrs Linda K.  |  Premières impressions 
Évaluation :
5

Very satisfied!!🇺🇸🇺🇸

Ronald R.  |  Premières impressions 
Évaluation :
5

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Merci.

sherrie r.  |  Premières impressions 
Évaluation :
3

The service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.

Glenn V.  |  Expérience générale 
Évaluation :
3

Staff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.

BARRY J.  |  Expérience générale 
Évaluation :
4

I had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn't waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.

Fred S.  |  Expérience générale 
Évaluation :
5

Andrew and his "crew family" were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin' and OJ for ALL!!

Janie W.  |  Expérience générale 
Évaluation :
5

excellent with this location for u haul. they are extremely busy... but still had amazing service.

jan w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN G.  |  Expérience générale 
Évaluation :
3

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Jaime H.  |  Premières impressions 
Évaluation :
5

"Irmalyss" gave us superb customer service.

Quince E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H.  |  Expérience générale 
Évaluation :
5

The person that created me with a smile I think her name is Irmalis (sorry if I'm wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Carolyn T.  |  Premières impressions 
Évaluation :
3

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Patrick O.  |  Online Move In 
Évaluation :
5

Manager Andrew was VERY helpful and nice....A++++

Matthew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGMAR G.  |  Expérience générale 
Évaluation :
4

The wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.

Gary B.  |  Expérience générale 
Évaluation :
1

The alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn't want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.

Aaron G.  |  Expérience générale 
Évaluation :
2

The facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven't gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…

Jason H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ireal j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darian S.  |  Expérience générale 
Évaluation :
5

Staff very helpful and courteous from starting and closing my storage unit,thank you !!great job

Ronald G.  |  Expérience générale 
Évaluation :
5

Karin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)

Lawrence S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew P.  |  Expérience générale 
Évaluation :
4

Alarm system for outside units was broken for months and nit great lighting outside for 24 access

DYLAN HOMER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

THIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.

Domingo M.  |  Expérience générale 
Évaluation :
4

Only had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded

wayne s.  |  Expérience générale 
Évaluation :
5

Good job on helping me obtain trick. Friendly and professional service.

Xzondra B.  |  Expérience générale 
Évaluation :
3

Need more people in front office.

ELNORA M.  |  Expérience générale 
Évaluation :
1

Well where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.

GREGORY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
4

Waiting time at the desk was frequently much too long. 15-20 minutes was not unusual.

Nadia L.  |  Expérience générale 
Évaluation :
2

Not enough to take care of costumer at register for that big of store 1 person at register

james l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Expérience générale 
Évaluation :
1

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

BRENDA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Great facility, friendly and hard working staff.

MATTHEW C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaQuanta S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaDonna S.  |  Expérience générale 
Évaluation :