Customer Reviews for U-Haul Moving & Storage of Park Slope

20 327 évaluations

394 4th Ave   Park Slope, NY 11215
(At 6th Street)

(718) 237-2893

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 237-2893

394 4th Ave
Park Slope, NY 11215
(At 6th Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN HOMERO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell A. 
Évaluation :
3

More staffing. There were way too many customers for the associates to handle at once and so it increased the pick up wait time significantly. They need more help.

Calvin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
4

The "tech" gathered info is overkill. Gave all online the night prior to rental, then had to submit all again at rental location via my mobile. I'm told will have same rigamarole even with and account. The mobile is not a secure device for transmitting photos of driver's lic. or other. If checking in online, or become a member, nobody should have to give the same info over, and over, and over. Very time consuming and annoying. Not a plus.

Leonora M. 
Évaluation :
3

Computers are old and painfully slow. Took over 45 minutes from the time I came in. Staff was great, but systems desperately need an update.

Joe T. 
Évaluation :
5

Very convenient to my home. Quick and easy return process. I got a confirmation email shortly after.

Forrest B. 
Évaluation :
3

Able to use more than one card for reservations

Ebony F. 
Évaluation :
5

We're good

bokhodir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana G N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRIY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea V. 
Évaluation :
4

Great experience and my first time renting a Uhaul! Will definitelty use again for my moving needs in the future.

Catherine R. 
Évaluation :
5

Nothing everything was perfect

Osmundo R. 
Évaluation :
5

I sincerely appreciate the help of one of your staff name: GERMINE SWEI. We had a very difficult time trying to log in to obtain the key but he was very helpful to assist us. He deserve to be commended.

Vincent P. 
Évaluation :
3

Understaffed (the person working there was working very hard though). Was told they could not close the rental out and give me a receipt because too busy and that email would follow. I have not seen any such receipt.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENSY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan C. 
Évaluation :
3

It should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor

Nikki A.  |  Online Move In 
Évaluation :
5

Less up-selling for add-ons during the online website workflow.

Rohan R. 
Évaluation :
5

Very efficient service with convenient online communication options!

Aidan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manmohan F. 
Évaluation :
5

your team at this location is extremely professional and i have been here about a half dozen times because this location is the best staffed

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan C. 
Évaluation :
5

Everyone was friendly and helpful at all times did everything on my phone but still had assistant. Merci.

MICHELE S. 
Évaluation :
5

Triston Fisher was the icing on the cake, his customer service when returning my van was exceptional!

Ericka B. 
Évaluation :
5

Everyone excellent! Thank you

Elizabeth P. 
Évaluation :
5

Carlos was super helpful! Thank you, this is a great UHAUL location.

Guy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S.  |  Online Move In 
Évaluation :
3

A/C was not working, mirrors were moving on it's own. The vehicle itself was bad.

DILLON K. 
Évaluation :
4

It was good, but only prices are higher than I expected.

Fouad A. 
Évaluation :
5

Amazing to me!

Kayaswonna W.  |  Premières impressions 
Évaluation :
5

Your customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs

Allen H.  |  Premières impressions 
Évaluation :
5

Everything was fine. No problem.

Julio C. 
Évaluation :
5

Exelent

SANAD N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosemary c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syldys K. 
Évaluation :
4

Reservation was ok, but online payment was a problem. However, it did get resolved promptly.

Sadiq A.  |  Online Move In 
Évaluation :
1

Maybe don't cancel someone's order the night before, after they have already hired movers. You guys cost me over $200 in fees and hiring new movers last minute. Merci.

Sydney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mervin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonino I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel A. 
Évaluation :
5

Very easy experience. Thanks!

Georgianna W. 
Évaluation :
3

Teach your employees to be more courteous. They're very cold and don't have any personality. Not even a good morning.

Jerry A. 
Évaluation :
5

Special thank you to the team - I accidentally left my AirPods behind and they quickly returned them to me.

Ean M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

Yes recommend very good. Thank you

Andrei T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

None, the staff managed to get me a van on the 1st even when I didn't have an appointment and we're flexible with me on getting it back. They did an outstanding job.

Dylan M. 
Évaluation :
5

I didn't realize that renting a van on the 1st of a month was problematic (I was not moving an apartment). I checked in via mobile and it said my van was ready, with a number and location....but nothing could have been further from the truth. The location was totally out of vehicles and I was directed to wait in line inside....with a lot of other people who had cnfirmed reservations. What's the point of a reservation if it depends on chance, or luck, if maybe just maybe there were vehicles available! I also had to wait 20 minutes to drop it off because the workers were cleaning every truck before moving them. There was a long LONG line of trucks and vans backed up onto 4th Avenue...a waste of time and gas. Drop off should be streamlined on busy days-- just pick an empty area (there was one) and let us park the returning vehicles there, instead of having to wait for the workers to clean each one....

STEPHEN E. 
Évaluation :
4

The lines were long every time I was there, even in the middle of the week, middle of the day. Seems like you need more staff. One time the line was so long, and I just needed boxes, that I used your pay online method and that was great.

JEANETTE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rillary G. 
Évaluation :
4

Very friendly staff.

Alex M. 
Évaluation :
5

Such a quick and easy drop-off.

Mary Jo Z. 
Évaluation :
5

The woman who helped me at the counter was very helpful! 10/10

Anthony D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vidya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mykolas M. 
Évaluation :
1

I have waited 40 minutes to get the van and took over 20 minutes to return. Also the personnel at the facility was very rude and not helpful at all. Get people who want to work. That might help.

Hubert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
2

No elevator to the second part of the fourth floor. Incredibly difficult to understand directions for storage.

Max E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Graham D. 
Évaluation :
5

Night access makes a huge difference compared to other places around

OMAR B.  |  Expérience générale 
Évaluation :
5

You were perfect

Joeann M. 
Évaluation :
5

This is a great location

Roshawn W. 
Évaluation :
4

pay your own gas

Noel A. 
Évaluation :
3

The pick up system was never explained from the beginning. It was never stated that i needed to bring 2 forms of identification. It took too long

Pilar A. 
Évaluation :
4

The best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage

CHLOE E.  |  Online Move In 
Évaluation :
1

I was never notified of the change in pick up location for my truck. This cost me hours of time on my travel/move and cost me money from my job. Will not be recommending UHAUL to anyone I know. Not only was this location no where near where I lived but it impacted my travels and ability to leave on schedule.

Callum F. 
Évaluation :
5

There was nothing wrong with the location, I had trouble with the app.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca I. 
Évaluation :
1

Trash! The owner, Amanda, was so unprofessional. She really need to learn some people skills.

Rudolph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P R. 
Évaluation :
1

The owner of that location, Amanda, is super rude and unprofessional. Asking her for help and assistance she makes you feel as if you're bothering her. I left an item on a pick-up truck, she couldn't care less. Just ver poor service and bad management skills overall.

Rudolph R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
1

Do not allow for online reservations when no cars are available. I had booked a van in advance and it was not available upon my arrival, nor were staff willing to do anything to help rectify the situation except tell me to wait indefinitely with the hope they might have a car soon. Very disappointing. Further my card was charged incorrectly for this rental and I will now need to do more work to correct this situation.

KRISTINAMARIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERWIN MERVILLE E. 
Évaluation :
3

There were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.

Victoria N.  |  Online Move In 
Évaluation :
5

The whole process was smooth and convenient.

Noah R. 
Évaluation :
2

I made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.

Nicole B.  |  Premières impressions 
Évaluation :
4

There aren't enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it's so small and hard to miss, I wish it was made more apparent before renting

Tavis N.  |  Online Move In 
Évaluation :
4

Unfortunately, I've been charged for dally twice :)

Dimitry K. 
Évaluation :
3

The line was about 10 people long when I arrived an hour before my pickup time. There were four attendants at the counters and not one of them was helping anyone or calling anyone forward. The manager/owner finally came out and started assisting each of us in line herself. I am glad I came early because it took me about 45 minutes to get my truck rental (only the truck, they did not have the trailer ready). They said it was going to take an hour to fix the trailer. I came back three hours later and it took them another hour to fix the trailer. I asked about 6 times in the span of an hour for someone to let me know the status and they kept saying they are "working on it". One staff member drove me in the truck back to the mechanic shop where I helped them fix the trailer myself.

Kelly Jo M. 
Évaluation :
4

I would of have it 5 stars but I had reservations for 20 foot truck 2 weeks in advance and when I got to the place they didn't have one but they gave me a 15 foot one instead.

Dontae M. 
Évaluation :
3

Pick-up was an absolute mess. The app wasn't working and the mobile website was a mess to navigate. What should have taken 5 minutes took 30. The location was well-staffed but the line was very long, in part because people were having trouble with the app and website. The staff there was competent enough but a bit rude. Not totally their fault because the terrible mobile experience increased their workload beyond what they could handle.

Reid B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
4

No further comment

Linda S. 
Évaluation :
5

Very friendly and helpful employees

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fran L. 
Évaluation :
1

Booked online, they called and didn't have my truck, or in the location I selected. Had to get a smaller truck in a very far away location. They also didn't have my dolly. The line was so long it made me late to move out (waiting 45 Mins to get the truck) will Never use uhaul again

Mitchell W. 
Évaluation :
4

I but Quarter more gaz In the coverage they charge me $50

Abdo T. 
Évaluation :
1

Very slow customer attention, the line barely moved. Waited like an hour to pick up my cargo van. Also they didn't have the Van right away, I had to wait an additional 20 minutes.

Alejo T. 
Évaluation :
5

Great service

kamilah B. 
Évaluation :
4

Service was great will definitely visit again..

MARLONANTONIO H. 
Évaluation :
5

Staff was helpful and the process was smooth. No hidden fees.

Rachel F. 
Évaluation :
3

The pick up and drop off went seamless. The vehicle wasn't thoroughly cleaned; there was a bowl of food that was left under the passenger seat from a previous client which caused a fouls smell in the cab.

Nia B. 
Évaluation :
3

Very busy location.

Mary A. 
Évaluation :
5

Make sure the wonderful incentive who helped me that day I needed a truck they were the best let them know I appreciated everything they helped me with I'll be back soon

gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIER T. 
Évaluation :
5

Thank you very much

Andrei T. 
Évaluation :
5

Nothing, things went well and pickup and drop off were easy

Geddy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRI S.  |  Expérience générale 
Évaluation :
4

Easy. Navigating the side streets of NYC is a challenge but was able to make it in and then just pulled in. Simple.

Jacob L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z.  |  Expérience générale 
Évaluation :
5

Easy access, clean, Unit was spacious staff were friendly ❤️

Merian D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON J.  |  Expérience générale 
Évaluation :
1

The workers don't help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.

Celine M.  |  Online Move In 
Évaluation :
2

very rude staff

George N.  |  Expérience générale 
Évaluation :
4

La aplicación es muy larga para efectos de tiempo

Edwin A.  |  Online Move In 
Évaluation :
4

It was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.

Kate L.  |  Premières impressions 
Évaluation :
2

Not enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.

Domagoj A.  |  Online Move In 
Évaluation :
4

The woman that helped me was very nice and professional and helpful.

Julie M.  |  Premières impressions 
Évaluation :
4

Great place

Arkady K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelon J.  |  Premières impressions 
Évaluation :
5

Great service please with the service , thank you,

frankie v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina G.  |  Expérience générale 
Évaluation :
5

I had a unit for about 3 years. Everyone was always very helpful. I would highly recommend this store. Thank to everyone for they help and cooperation. C. G.

CARLO P.  |  Expérience générale 
Évaluation :
2

The staff, and UHAUL, have to do a better job of making the experience of being a part of the UHAUL community worth it. Especially from the consumer stand point. The experience I have had at UHAUL of Park Slope has been uncomfortable. And at times, quite prickly, and indifferent. A team member gave my key card to one of my staffers without informing me. That is lazy and in direct communication. Which in sum is a lack of effort. Maybe the UHAUL team feels a little pushed to the side with a new person less system that keeps labor cost down. Most times in these situations team members can take more short cuts as a form of rebellion. Which is dangerous for any brand, or service based business. I feel the experience can be more user friendly for the customer. Hopefully this improves in the future.

Kenneth F.  |  Online Move In 
Évaluation :
3

It took us an incredibly long time to find the unit and figure out how to access it — clearer instructions are needed.

Elena F.  |  Online Move In 
Évaluation :
5

The ease of obtaining a storage due to the quick access of how you can sign up for a unit.

SAMEAK L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Online Move In 
Évaluation :
3

Very crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no help

Kelly B.  |  Online Move In 
Évaluation :
5

I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!

Greg S.  |  Online Move In 
Évaluation :
1

My service here was TERRIBLE. It's been problem after problem with them since I started renting with uhaul. I'm actually disgusted.

QUANN'YEJAHMIR-ANTHONY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Online Move In 
Évaluation :
4

There were bugs flying everywhere. We hope they don't get into our boxes

Jeffrey R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elbio m.  |  Expérience générale 
Évaluation :
5

The lady who attended me was very nice and professional !

Delves r E.  |  Premières impressions 
Évaluation :
4

I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.

Kim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtwyn J.  |  Expérience générale 
Évaluation :
5

Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty

JAMES D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maksym( Twinkle Group LLC) S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maksym( Twinkle Group LLC) S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANETTE M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milta N.  |  Expérience générale 
Évaluation :
5

The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.

SUZANNE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWANNA E.  |  Expérience générale 
Évaluation :
5

MaryBeth and others were quite helpful

MARCI P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ceylan e.  |  Expérience générale 
Évaluation :
4

The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.

Edwin A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael and Tomoko Y.  |  Online Move In 
Évaluation :
3

Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.

YESENIAA V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Oswald C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnnie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
5

I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.

Meredith H.  |  Expérience générale 
Évaluation :
3

One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.

Jongwon B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Merian D.  |  Premières impressions 
Évaluation :
4

Not enough carts...

jennifer r.  |  Premières impressions 
Évaluation :
5

The staff there a great

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles T.  |  Expérience générale 
Évaluation :
5

Mary was thorough with what I needed to know about the storage.

Gloria M.  |  Premières impressions 
Évaluation :
3

The storage was fine. However the staff were extremely rude and clearly didn't want to be there.

Thara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla p.  |  Expérience générale 
Évaluation :
1

My entire storage unit was broken into and stolen.

Sara S.  |  Expérience générale 
Évaluation :
5

all was well......except pricing is mighty rough !

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN S.  |  Expérience générale 
Évaluation :
5

Bueno

Adriano A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna C.  |  Premières impressions 
Évaluation :
4

A senior citizen discount would have been good.

hilda C.  |  Expérience générale 
Évaluation :
5

Danija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!

Sandee S.  |  Premières impressions 
Évaluation :
1

They were great.

louise C.  |  Expérience générale 
Évaluation :
5

I enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteous

Regina B.  |  Expérience générale 
Évaluation :
5

Andre was especially helpful & professional providing solutions we hadn't thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.

CherylleM E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B.  |  Expérience générale 
Évaluation :
5

Superb experience with staff and facility!

HAROLD P.  |  Premières impressions 
Évaluation :
5

Great facility. I always felt like my items were safe.

James C.  |  Expérience générale 
Évaluation :
5

I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.

GARRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRINA B.  |  Expérience générale 
Évaluation :
5

Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!

Debby S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JATANIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Expérience générale 
Évaluation :
3

While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.

Johanna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian S.  |  Premières impressions 
Évaluation :
3

Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.

JAMAL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maribel B.  |  Expérience générale 
Évaluation :
1

Terrible

Sophia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALIA H.  |  Expérience générale 
Évaluation :
2

The alarms constantly going off is insane and extremely unpleasant. I've been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers

Jason F.  |  Expérience générale 
Évaluation :
5

Great service the ladies at the desk was helpful especially for a person moving into a new place.

Neal H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra w.  |  Expérience générale 
Évaluation :
5

The customer service very nice, willing to guide you to the right place.

Jose H A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DORJEE L.  |  Expérience générale 
Évaluation :
3

A lot of homeless people

Sebastian G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICA L.  |  Expérience générale 
Évaluation :
5

Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!

Sandra D.  |  Expérience générale 
Évaluation :
4

The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her

DOUGAL G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry S.  |  Premières impressions 
Évaluation :
4

Very helpful and convenient at the Parkslope location and the staff are professional.

Jashane P.  |  Premières impressions 
Évaluation :
5

Very good service this location is the best 4th Ave Brooklyn

Brenton B.  |  Expérience générale 
Évaluation :
5

Very easy and pain free experience. I had to store things after a flood, and this was perfect.

LOIS A.  |  Expérience générale 
Évaluation :
5

Happy to have you serving the community. Just keep it up.

mohamed s.  |  Premières impressions 
Évaluation :
4

The counterperson was extremely helpful.

victoria d.  |  Expérience générale 
Évaluation :
5

Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.

Kimberly K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caridad m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarajane B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie R.  |  Expérience générale 
Évaluation :
4

I am satisfied for now.

ANTHONY A.  |  Premières impressions 
Évaluation :
5

The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.

Zlona Z.  |  Expérience générale