Le client n'a pas laissé de commentaire.alvetta J.
Customer Reviews for U-Haul Moving & Storage of River Oaks
Pour nous contacter
Calumet City, IL 60409
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANGELICA L. | Expérience générale
Always awesome that's why I'm a repeat customer don't change anything!!!! 5 stars across the boardTomeka L.
Le client n'a pas laissé de commentaire.Kiara B.
Excellent service service with a smilegregory T.
Keep up the good work. Fast and friendly.Saul A.
Le client n'a pas laissé de commentaire.STEPHEN P.
Le client n'a pas laissé de commentaire.RONALD C.
Vehicle had no air conditioning...........MUCH TOOOOO HOT FOR THAT !!!!WALLACE C.
Le client n'a pas laissé de commentaire.Gregory G.
Merci gregory H.
Le client n'a pas laissé de commentaire.Dallal B.
Had bad experiences everywhere else I tried made 2 reservations at 2 other locations to get there and there be no truck for me. Will not go to another location ever againAdam S.
Le client n'a pas laissé de commentaire.Marvin N.
Le client n'a pas laissé de commentaire.KAREN B.
Everything was fine.kimberly H.
Le client n'a pas laissé de commentaire.Roshanda L.
Easy transaction!Patrick C.
Le client n'a pas laissé de commentaire.Maggie F.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.OLASENI O.
I made a reservation for 2 dozen pads and 1 each furniture & appliance dollies. When I arrive, I was told they only had 1 dozen pads and no furniture & appliance dollies. I should not have been able to book for equipment that the location did not have available for me. Also, the pads were not ready in the vehicle, I had to wait for them to be brought out from the back. It seems like all of the reservations should be reviewed the night before or early morning so customers will know what to expect when they arrive to pick up equipment.Fidelia G.
Le client n'a pas laissé de commentaire.rene Z.
Maybe more help at the front deskJohnny H.
Le client n'a pas laissé de commentaire.Tyrelle H.
The staff were very helpful and professional.Lamar B.
This was not the drop off location. This is the location where I went to pick up a second truck. Things were very tense and confusing in the beginning. Seems as if customer service and the store process things differently. However after several phone calls between customer service, the store and the district manager things were finally worked out so that we could get back on the road. Thank you to the young man who service me when I first entered the store and secondly to the manager Jessica Johnson who finally got things taken care of. Because of the time spent waiting and having to drive from Gary to Torrence Ave I was given an extra day rental and more miles. Also I would like to thank Pam Gladson from the Indianapolis location where the truck was returned. She worked with me to correct the billing. We communicated by phone and she took care of everything. Great team.Wanda E.
Staff is very nice, and very helpfulChris H.
Great serviceLYDELL M.
Le client n'a pas laissé de commentaire.sherese P.
Good serviceNATHANEL G.
Le client n'a pas laissé de commentaire.carlton T.
Le client n'a pas laissé de commentaire.Jayne R.
Le client n'a pas laissé de commentaire.LANISE Y.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Darkas M.
The building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.Patricia S. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela S.
Great service!Gregory G.
Le client n'a pas laissé de commentaire.MITCHELL L.
Le client n'a pas laissé de commentaire.ANGELA B. | Expérience générale
Process was quick and smooth! Great to see a familiar face (same manager) was there the last time I needed a rental truck. She is awesome!Richard G.
Le client n'a pas laissé de commentaire.Tracie G.
Le client n'a pas laissé de commentaire.craig T.
manager talks Too much and is purposely distracting when you're signing rental docs so that you may not notice you're signing for insurance you may not want and when you ask about it she demeans you.Lynette G.
Le client n'a pas laissé de commentaire.Richard R.
Nothing. All went wellJEFF M.
Le client n'a pas laissé de commentaire.Hanatu W.
The lady she was work inside the office and I ask I need van for rent and I ask for 24 hour and she is big froud and she charge me $57 for only 11 hour and I ask to 24 hour and I already return van 9 pm 06/29/2022 and I ask for 40 mile after I check she give only 20 mile and I am not coming next time in my life for this spout and I tell my all friend don't go this place to rent any vehicleabdul F.
Stay open!John C.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Tamryn R. | Premières impressions
Le client n'a pas laissé de commentaire.Elliott J.
Keep up the maintenance on the trucks.Charles W.
Keep up the good work.Bernestine C.
Le client n'a pas laissé de commentaire.ANTOINETTE C.
Le client n'a pas laissé de commentaire.Raulh B.
Le client n'a pas laissé de commentaire.Jorge R.
Le client n'a pas laissé de commentaire.Marla H.
Le client n'a pas laissé de commentaire.ROBERT W.
The manager was great and kind to me. Thank you!Norman S. | Expérience générale
Just check the vehicles to make sure that they r clean I'll go back because if their great attitude n personalityâ€¦I'll go backCurtis M S.
Le client n'a pas laissé de commentaire.tamika f. | Expérience générale
Le client n'a pas laissé de commentaire.Raven A.
Le client n'a pas laissé de commentaire.Raulh B.
Le client n'a pas laissé de commentaire.Edna H. | Expérience générale
We were renting a trailer, and we did not have the right size ball with us. It would have been helpful if we would have had the option of renting one, but we were told that because they don't install hitches, they were not a "full service" store, and did not have any. Our thought was, if you have trailers to rent, you ought to also have the option of renting the correct size ball.ROBERT B.
Le client n'a pas laissé de commentaire.Derrick S.
Le client n'a pas laissé de commentaire.dolly M.
Le client n'a pas laissé de commentaire.Kelvin T.
Le client n'a pas laissé de commentaire.Jea'nne B.
Le client n'a pas laissé de commentaire.Nico R.
Mike at the service desk was very professional and easy to work with. This was the first time I've rented a truck and he answered all of my questions. I was completely satisfied with my experience and would be happy to rent from this location again.Rob L.
The truck was loud, needed a wheel alignment and sounded like the engine was going to blow up when I accelerated. Worst uhaul truck I've ever driven, and the customer service rep who helped me, really didnt help me at all. Especially with finding my vehicle, I was given a key and told to go outside and start looking for the truck. Normally when I rent a uhaul, they actually ring the truck to me, we inspect it together for damages, etc.. I've never had ti hunt a truck down before in my truck or vehicle rental life. She really isnt cut out for customer service. And I wont use that location again.Johnny F.
I called a million times got no answerDaron B.
the customer service needs to be better they don't help you when you are checking up and that's badladonna K.
The customer service sucks butthe product is the product.CHAKA B.
Le client n'a pas laissé de commentaire.PAUL D.
General Manager was Awesome! The entire team provided excellent customer service!ANGELA G.
The manager is an awesome, selfless person always focusing on the needs of the customers. I haven't been there that many times but she is always the same. Very caring. You don't find that in most places. She should be able to own her own uhaul.Corwin R.
Easy to book online. No complaints, truck looked very clean on the inside. No complaints, I would use them again!!!Kisha P.
Le client n'a pas laissé de commentaire.Denotra P.
Went to this location and rented a 10' uhual. Let Jessica know that I was going to Wisconsin which was 3 1/2 hours away to move son from college. 1st truck she gave us had no thread on tires. Husband let her know that we wanted something with better tires. She assigned us another one. Husband checked it out and said oil was low and we were traveling. She told him that she no longer wanted to do business with us and we could go to another location. I told him that we would just buy it as I really just wanted to get my son home safe. My husband is a mechanic and just wanted to be safe since we were spending our money for this long one day trip. She did tell me that her husband was the uhual mechanic at that location and her trucks were fine. We did feel like she was racial profiling as the location had several nice trucks that she did not want us to use. We asked for one that looked nice but she would not let us get it. She kept telling me that she was the manager and that's what we had to take. Not a good experience for me.CHERRONECIA C.
The customer service agents was very good, knowing what they are doing, and get you in and out. For all my needs, this is the location that I will come.Milton B.
Le client n'a pas laissé de commentaire.Tedra D.
The staff was wonderfuljames M.
This was the best experience ever. I was greeted by a young lady who actually loves her job and it shows, an uncommon trait in this day and age. After an unpleasant journey to get to the Uhaul location from Akron, Ohio; I was relieved not only to be at my destination but to be treated with such kindness.Bill J.
Le client n'a pas laissé de commentaire.OLASENI O.
don't change the pick up site the night before customer pick up date as was done to me. the location was further away and did not have rental dollies or furniture pads i had reserved and the first alternative offered to me opens 2 hours after my pick up time. lack of attention to detail and poor service .Dirk F.
None the better!! GREAT customer service and facility!! Location is "PRIME"!!matthew H.
Jessica and the staff is fantasic!terry T.
The staff at this location always provide excellent customer service going above and beyond my expectations.Markita A.
the truck had check engine lite come on. it took 40 minutes for someone to call us back and tell us o2 sensor and to keep goingJOE S.
The confusion in the process can be irritating. I'm sure I definitely played a part in things not going so smoothly but to get all the way down to the end of the process just to find out Apple Pay isn't accepted and I had to go through a whole new mobile order just put a bad taste in my mouth. Again I'm sure I played a part but I don't think they should have card machines that accept tap if you can't use it when you need it.Coby W.
Le client n'a pas laissé de commentaire.Christopher G.
The truck and vehicle need to be in top shape, went enter on the bishop Ford on the expressway going the speed limit, 50mph the passenger mirror flew off the vehicle., I was lucky to have my son trailing me where he could guide me on my right side, because if I was by myself I would have been in trouble, this was awful, being scared but trusting in the direction of my son.glennetta S.
This location was referred to me by my brother in law, happy that he did!JIM R S.
Le client n'a pas laissé de commentaire.nicaya P.
Everyone was very professional with great attitudes.MAJOR M.
Le client n'a pas laissé de commentaire.Anthony H.
uhaul- the entire company needs to make and exception for the fact not everyone has a smart phone to do business . if not for my sister being with me i guess i would not have been able to do the rental. otherwise my experience for great... The general manager at this locatioon was really great and is a great people person ,..she multiple task smoothly... thank you ms j.j.erutha B.
Easy pick-up and drop off. I would use again.Nick K.
They was closing when I was dropping off. The gentleman was helpful and stayed to check me in.Michael D.
Le client n'a pas laissé de commentaire.Temeka L.
My experience has been wonderful and very convenient. I highly recommend the company for your convenience.Candice C. | Online Move In
Le client n'a pas laissé de commentaire.Tasha M. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin T. | Expérience générale
Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.Crystal C. | Premières impressions
They were real helpful to offer me a box to put my things inside the box that was tore up.WILL m. | Expérience générale
I love this location, they are so helpful and friendlyPaula M. | Online Move In
Le client n'a pas laissé de commentaire.JARDINAY R. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC M. | Expérience générale
Good serviceAndrew H. | Expérience générale
Great manager very helpful she was great !!!! Clean and pleasantTeresa R. | Expérience générale
Service and management was excellent!!!!!JOHNNIE S. | Premières impressions
Le client n'a pas laissé de commentaire.Deonta M. | Expérience générale
Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god blessdinah a. | Expérience générale
Le client n'a pas laissé de commentaire.Claudia C. | Premières impressions
Le client n'a pas laissé de commentaire.katina w. | Expérience générale
You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.BEVERLY C. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY T. | Expérience générale
Le client n'a pas laissé de commentaire.ALVIN M. | Premières impressions
Manager was great!!!!!DELROY C. | Expérience générale
My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.patricia c. | Premières impressions
Jessica is awesome! I highly recommend your specific location.Zaria H. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS T. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya P. | Premières impressions
I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professionalCynthia S. | Premières impressions
Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.Cynthia S. | Expérience générale
Solo una persona no me trato bien pero es exelente el trato del personalTOMAS O. | Expérience générale
Le client n'a pas laissé de commentaire.Tierra B. | Premières impressions
Jessica saved the day after another employee pretty much botched my reservation.Cheryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel L. | Expérience générale
Le client n'a pas laissé de commentaire.Leondra G. | Premières impressions
Le client n'a pas laissé de commentaire.Leenetta H. | Premières impressions
The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul byeTheresa B. | Expérience générale
Price is a little high when compared to others.Katrice K. | Premières impressions
The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.SHIONA W. | Expérience générale
Jessica is on top of everything she gives excellent care for her customersFatin M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.Amber E. | Premières impressions
Le client n'a pas laissé de commentaire.DORIS T. | Premières impressions
Very clean and friendly people work thereVernita C. | Expérience générale
We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.Linnea L. | Expérience générale
Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien faitLatrisha R. | Premières impressions
I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendlyNancy A. | Premières impressions
This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!nancy F. | Expérience générale
Le client n'a pas laissé de commentaire.TONY G M. | Premières impressions
Great customer service and outstanding serviceNikkia J. | Premières impressions
Excellent serviceSTEPHEN R. | Premières impressions
The staff was very courteous and friendly and respectfulWINNIE P. | Premières impressions
Le client n'a pas laissé de commentaire.JONTELLE D. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINETTE W. | Expérience générale
They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.kimberly h. | Premières impressions
The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very niceJatumn A. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA H. | Expérience générale
The storage locker could be larger. the upper lockers aren't easy to use.theodoria t. | Expérience générale
Le client n'a pas laissé de commentaire.JOEL E. | Expérience générale
Le client n'a pas laissé de commentaire.AMBER W. | Premières impressions
The bathroom didn't have any soap. Otherwise it was a good experience.Victoria J. | Online Move In
Le client n'a pas laissé de commentaire.Hillary K. | Expérience générale
Jessica was wonderfulFatin M. | Premières impressions
Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer serviceTheresa B. | Premières impressions
Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.Latisha J. | Expérience générale
Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃Carmen L J. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES C. | Premières impressions
Le client n'a pas laissé de commentaire.MUHAMMAD A. | Expérience générale
They were quick and pleasant to work with.Heather S. | Premières impressions
Mrs. Johnson was very professional and considerate toward my needs.Arthur H. | Premières impressions
My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.charmaine b. | Expérience générale
Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Heather S. | Expérience générale
The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.TINISHA W. | Premières impressions
Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.nancy F. | Premières impressions
Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.Kwasi M. | Expérience générale
Le client n'a pas laissé de commentaire.gennie w. | Expérience générale
Le client n'a pas laissé de commentaire.antoine W. | Expérience générale
That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was the on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6cynthia j. | Expérience générale
Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......Roberta S. | Premières impressions
I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truckclara h. | Premières impressions
The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.Makeea G. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle M. | Premières impressions
Le client n'a pas laissé de commentaire.jasmine s. | Premières impressions
Le client n'a pas laissé de commentaire.Andee U. | Expérience générale
Excellent customer service and the process went fast.shante a. | Premières impressions
General manager was very knowledgeable and friendly. Service was exceptional.debra t. | Premières impressions
The employees were very helpful and nice .jim s. | Expérience générale
the manager was friendly and politeSusan E. | Premières impressions
Excellent service à la clientèle.gina w. | Expérience générale
Jessica Johnson and her staff was awesome!Alex M. | Expérience générale
I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.JERONE T. | Premières impressions
Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on aMarvin P. | Premières impressions
customer service and the manager are great!myia j. | Premières impressions
Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.kenneth f. | Premières impressions
N/akim h. | Expérience générale
Very friendly in good people's working thanks a lothugh angelo w. | Premières impressions
Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.Marilyn R. | Premières impressions
Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.Milan P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!