Provide a drop off location address for returns rather than an 800 number to call the day of.Bianca J.
Customer Reviews for U-Haul Moving & Storage of Rock Springs
Pour nous contacter
Rock Springs, WY 82901
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gentleman who helped us from start to finish was great. He was very friendly and helped us with anything we needed. The District or General Manager who approved for us to have the truck for more than 3 days is amazing. I'm not sure how we could've made the move within such a short amount of time. We greatly appreciate everything. Thank you!!!Shellie L.
There is nothing that could be done to improve this place. Starting from Paige, the manager,and all through the staff the customer service was excellent all the way through our month long move it was nothing but helpful people. Thank you to everyone!!Carol H.
Le client n'a pas laissé de commentaire.Lucas U.
Rafael was amazing and very helpful we were happy with all servicesValerie M.
Le client n'a pas laissé de commentaire.Bob S.
No jack on the trailer is a joke. I will not rent again because of this. Everyone I have told says they won't use uhaul for that reasonbrey E.
I did not receive the trailer size I reserved and was told only three days before pick up. It was smaller and I was unable to move everything I needed to. Not a reliable company and when asked if I wanted to travel to pick it up, the fact that my gas would not be covered by uhaul was a joke. People relay on things like this for major moves and have deadlines and using uhaul was a mistake. Even an employee at uhaul in rock springs said that they hate how it's managed and to use Penske next time. I feel like it's a management issue in rocks springs because when dropping off my tailed in Kansas, the employees there were very kind and helpful and said that my issues in rock springs sounds like a management issue.Haley F.
Le client n'a pas laissé de commentaire.corey G.
Le client n'a pas laissé de commentaire.DONNA M.
The individuals in this rock springs store( Kassidy and Amanda) went above and beyond to help us get back on the road to our new home. They made the arrangements for a UBox storage and shipping easy and even helped me move some items from the trailer to our new container. Getting a local moving van was simple as can be with their assistance despite the busy weekend.Jer M.
Everything was greatJason J.
The staff was absolutely wonderful and tried their best to help us out, but it was incredibly frustrating that after an emergency on the highway, there was absolutely no way for us to continue on our trip with UHAUL equipment. If you need a one way truck rental here, it seems like you need to book way in advanceâ€¦we ended up needing to send our belongings in a shipping pod and find a rental vehicle through another company. Again, the staff did their best to help us out and were wonderful, but overall pretty unhappy with UHAUL as a company. There should be some sort of standard procedure for customers who are in need of an emergency change of plans; we can't be the first ones who've been in this sort of situation.Sera S.
Those big trailers really NEED to have a jack or there needs to be on available at all locations.Cynthia P.
Le client n'a pas laissé de commentaire.Reed M.
Le client n'a pas laissé de commentaire.Dianna M.
The young man who waited on s was very kind and professional. He answered any questions we had and went above and beyond to help us with what we needed.Katherine W.
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Daphne I.
Super nice staff. Very helpful.WALLACE C.
Helpful and friendly.nicole M.
Yer helpful and efficient attendant. Nice friendly guy!Brenda K.
Air conditioning did not work on the vehicle I rented and I had to swap it out at the middle of the tripMimi S.
The truck I got was pretty clean. It definitely needs some mechanical wonrk. When I talked to the manager, she immediately took notes and responded positively about getting that truck taken care of. She was extremely helpful in getting me set up for the next rental I need. Great customer service!!Carol H.
Le client n'a pas laissé de commentaire.CRAIG S.
Le client n'a pas laissé de commentaire.SCOTT C.
Paige and Rafael were very professional and friendly. Very enjoyable experience.SCOTT B.
I rented a box, then 2 weeks later it was to small. Even before I put things in it. So I went down and canceled my box, I paid for a month. I asked for a 2 week refund. The girl that works in the Rock Springs store was very rude. I did not get a refund and she said my box was already loaded. Wrong it was completely empty. I will never even consider renting from u-haul, even if I have to throw everything away. Customer service leaves a lot to be desired.Michelle H.
only negative was that there was a fry in the door, but apart from that the manager was nice and addressed any concerns I had immediately and in a professional and satisfactory manner.George L.
According to the slogan U-Haul said they guarantee the right equipment will be at the location location. This did not happen. Booked my original truck and car hauler for a different location only to be called the day before pickup to say they did not and would not have any equipment available for me. This is very inconvenient when planning a move. Thankfully I had been by another location and saw they had some equipment. Unfortunately renting from this other location meant driving over 1100 miles because it would be round trip instead of one way. renting round trip means not having 4 days included like the one way. Was told most locations would not do a one way rental, they also wouldn't rent the largest truck for the 4 days we needed it because they only rent them for 24 hours max. I cannot tell you how many of the big trucks I saw on I80, or parked overnight, that did not appear that they would be returning within 24 hours. It caused us to spend more time driving the rental truck, which at these gas prices hurts, and we could not get everything moved at the same time due to getting the smaller truck. Also, the car hauler was not sufficient for the vehicle even though we were told it would be, so we paid the money for nothing. Overall, not the best experience. And I will be looking elsewhere for my next rental equipment.Marsha S.
Le client n'a pas laissé de commentaire.Samuel K.
Le client n'a pas laissé de commentaire.Tessa K.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.EMILY B.
Great customer service that was a very quick and friendly. The vehicle I rented was brand new and new in great shape and met all of my needs.Jennifer A.
Great service.Kevin R.
Staff was very helpful.Patricia J.
The girl who helped was very nice and helpful.TERRI L M.
Le client n'a pas laissé de commentaire.Michael M.
The last two 6x12 trailers that I have used to move have had lights that do not work at all or stop working about 5 miles into our trip. The pictures that were taken of my trailer upon check-in were not if the actual trailer that we were picking up. The fender was damaged on the one we picked up and the one in the picture was not. So I retook all pictures to be sure we had the most up to date ones on file. We made it to our destination and would use U-Haul again. Apart from the lights we have had no problems with the trailers that we have used. Merci.Rebecca K.
Le client n'a pas laissé de commentaire.Roy B.
Paige Moore was fantasticScott L.
I never got the receipt. We had a rep come out and check the vehicle. I was supposed to get an receipt emailed to me but didn't. He verified everything on the phone and even my email.Jacob H.
The truck shifted rough so we would suggest checking the transmission fluid. Thank you so much for the rental. It made it easier!LEONARD M.
Everyone was very friendly and helpful. The trailer was all ready to go when needed and worked perfectly to meet my needs.Shawna O.
Nothing can be improved, because this place was perfect.Campbell S.
Le client n'a pas laissé de commentaire.ROBERT D.
Staff Was awsome thank youTigers T.
Le client n'a pas laissé de commentaire.Preston A.
They called me to yell at me about not dropping it off at another location that wasn't foothill blvd. They didn't even let me explain and they pretty much hung up on me.Raistlin C.
I requested a 5x8 trailer, after being sent to a different shop, coming back to the first, and returning the following day, I finally accepted what I asked for initially. However, when I returned the trailer it was discovered that I had been issued the wrong trailer. Trailer wasn't in the best of shape, had been laid over at some point and the weld in the upper corner wasn't solid, water leaked into it. Did however, work for what I needed it to do. Overall, not a very easy or comfortable process. One hand doesn't know what the other is doing and seems that communication is lacking until something is wrong.Kristi E.
Le client n'a pas laissé de commentaire.Rick M.
Le client n'a pas laissé de commentaire.Lyla H.
went very wellNICHOLAS M.
very helpfulNICHOLAS M.
Le client n'a pas laissé de commentaire.Shavlego G.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Nadia H.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Julie H.
Paige is an exemplary example of what a manager should be, always kind and courteous, definitely an asset to your company.Dennis C.
I ran into some issues initially, as another uhaul location called and told me that the van I booked would not be available. However, Paige in Rock Springs did a great job ensuring that my reservation went smoothly. Very thankful.Cory H.
Le client n'a pas laissé de commentaire.Keith C.
I have never been treated so bad as this time by U-Haul, I reserved a 26' van, got a 20', we had to leave things behind, not happy at all, I am thing of filling a small claims court case...Thomas S.
I am and I believe a lot of people in RockSprings appreciate the new store, the staff and the cleanliness The staff has gone over the top making sure all my needs were met during our house sale and move, it's exciting to know that there is upcoming storage available as well! Gerald and Connie UrankerGerald U.
Le client n'a pas laissé de commentaire.BOBBY B.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Shane S.
Le client n'a pas laissé de commentaire.LACEY DANNIEL L.
Le client n'a pas laissé de commentaire.RICHARD ALLEN G.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Nathaniel G.
Le client n'a pas laissé de commentaire.Gene M.
Le client n'a pas laissé de commentaire.KAREN W.
Le client n'a pas laissé de commentaire.MCKENDRA G.
A stand for trailer tongue would be a great one. Also it would not hurt for a different ball hitch.David P.
Charged $100 extra and and accused me of using the dolly, ill leave my belongings behind before I use them again.Hayden M.
Took an hour to get passed your dog shit website. Then your cheap locks won't work in Wyoming where, SUPRISE!, it gets cold at 6500ft in the mountains in December. And then the manager wasn't at the facility to help us even at opening time. The regional manager guy came to get the locks open and all of a sudden it's my fault I don't carry a crack torch to warm up your locks that aren't suitable for our climate. And this is the second time I've used uhaul and in both times I've reserved the 26ft unit but somehow the wizard running the center street facility and doofus running the foothill one, decide I'm not worthy of it and give it away. Fuck me right? I'd rather move my 3000 sq ft house across country, making as many trips as it takes in a smart car while riding with a Great Dane that gets car sick than use your service ever again. Thank you for reminding me that I apparently deserve some sort of punishment for something I've done in a past life that involves dealing with yet another giant company that can not seem to figure out to to make a website that doesn't suck so bad Hoover jealous. I'd rather rip my dick off and throw it into a River than use you again. Merci.Austin Q.
Le client n'a pas laissé de commentaire.RANDY S.
Have friendlier staff, not rude. Ensure the locks on the keyboxes are correct and work without needing to use pliers.Erik L.
I don't know how it could be better.carol V.
Friendly staff! Took good care of us and helped get on the road quickly. I appreciate their time. Merci encore.John M.
Le client n'a pas laissé de commentaire.JAMIE NICOLE G.
Le client n'a pas laissé de commentaire.Rebecca K.
Le client n'a pas laissé de commentaire.Michelle D.
My issue isn't with the location or the service. Paul was amazing. But I had the equipment for less than 24 hours. In which case I rented it Saturday afternoon and returned it Sunday morning. Which Paul had told me was perfectly fine. Uhaul charged me the cost of the rental and insurance. I returned it and did everything online the way I was instructed to do so when I returned it Sunday morning. And then you guys tried to charge me for 3 days. I didn't even have it a full day. This is unacceptable and ridiculous.WILLIAM L.
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