Customer Reviews for U-Haul Moving & Storage of Saco

3 141 évaluations

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
3

I would have saved at least 30 minutes if there had been a sign or a message in the automatic check-in saying that I needed to look at the other end of the parking lot, behind a building, for my truck. There was only one person working at the counter, and she was very helpful, but it just took so much longer than it had to because there was no info on where to look for our truck if it wasn't in the main part of the parking lot. In addition, we would have had to wait in line just to pick up the keys for the truck even if we had found it easily, so the self check-in didn't save us any time at all.

Sarah S. 
Évaluation :
4

Jennifer facilitated our check-in and checkout experience. She was really kind, professional, and thorough!

Ophelia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khadine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
1

Waited over an hour to get my truck, this location had only one employee present. The truck I got was not clean. I do not place any blame on the employee she was doing the best she could alone.

Alec S. 
Évaluation :
1

I arrived 10 minutes before my reservation time to and started the share a truck app process. It was slow and said “pending approval” for 40 minutes in which that time we stood in line For help. We never even got to talk to anyone in that horrendously slow moving line before the app magically “approved” me. After ALL of this, I was still expected to bring the uhaul back in the 3 hours I had left. A partial refund wound be nice as this day was turned into a stressful one, needlessly thanks to your company.

KATHERINE L. 
Évaluation :
5

Really smooth experience. Staff was really helpful when I had a question about disarming the alarm. Facility is clean and well air-conditioned. Je la recommande fortement.

George W.  |  Online Move In 
Évaluation :
5

This truck should be retired. Driving it , it seemed liked the transmission was going to break at any time. Other than that same great service as always.

Chris P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

It was a pleasure to work with the manager at the Saco, Maine location. What a great asset. Fast, knowledgable and calm under the stress of a lot of customers and being the only one working.

Sheryl C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff J.  |  Expérience générale 
Évaluation :
2

Slow services. Used pick up for 66 miles. Barely over 1/4 tank of gas at pick up. Put in over 4 gallons and gas gauge was just over 1/4 tank again. They told me I could just leave the truck and my receipt would be emailed. Very unhappy to see I was charged an additional $12,5 for two gallons of fuel. That was not right and I would not have agreed to pay if I had been told I could leave! Bogus charge by a bogus crew. The guy working is slow and apathetic. While I was waiting to check out he was just watching the woman deal with another customer and I heard him comment re some issue with that customer “just part of the destruction of U-Haul” The truck and the rates were fine. The woman was friendly and professional. The guy is someone I would not hire in my business!

TOM A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILIP H. 
Évaluation :
3

Truck had hard time shifting gears. Staff at return counter was less than desirable with a bit of an attitude. She acted like she was going out of her way to give me a receipt before I left! Not good customer service!

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosella S. 
Évaluation :
2

To much to comment

KYLE G. 
Évaluation :
5

The manager could not be any more helpful friendly and accommodating- it was truly a very good experience- she actually returned our phone calls at odd hours and did everything possible to meet our needs. The Saco, Maine location is really an excellent facility! The place is extremely secure, clean and pleasing to the eye and plenty of space to maneuver your vehicle

John/ Michael- Closen B.  |  Premières impressions 
Évaluation :
5

Woman who helped us was very freindly and courteous.

Robert J. 
Évaluation :
3

Was billed when I closed out my unit. Manager was suppose to contact me and still hasn't and I haven't had a refund yet

BARBARA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan D. 
Évaluation :
1

The cashier was literally the rudest person I have ever met. We waited in the office for over ten minutes for to acknowledge us, then when she finally did she was super rude about us being an hour late to pick up our truck, telling us we were very lucky she didn't give it to someone else, meanwhile we had been stuck in horrible traffic and nothing we could have done. Then she proceeded to need several addresses so that “uhaul would know where we were. The way she said made us sound like we were thieves in the night. She needed 3 phone numbers of friends, serously??? Why on earth would I steal a uhaul truck, where would I go? At this point I will never use uhaul again and I will start checking my credit report as I am sure she is stealing our identities.

Jodie L. 
Évaluation :
5

Staff was friendly and helpful. Great experience!

Nicholas V. 
Évaluation :
5

thanks for giving me a call when you found my work light and battery in the van after I turned it in

Josh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delina M. 
Évaluation :
4

It's a little tough waiting in line to check out the equipment, not sure how you could improve it? At least the employees are pleasant

brian S. 
Évaluation :
5

Damage to a buffet table caused from not using blankets. No blankets were used. I need to put a claim in. I called PNG packers and they said to call U-Haul for claim. Please call me. Or email me.

Brenda G. 
Évaluation :
3

Never received a call that 10 ft truck reserved was not available. Given a 15 ft instead but that incurred more fuel costs for us

Lyla K. 
Évaluation :
5

Very knowledgeable UHaul Rep!

Lawrence W. 
Évaluation :
5

Can't say enough about how helpful and friendly the two female employees were to us as we rented our storage unit. Thanks so much

Deborah/Stephen B.  |  Premières impressions 
Évaluation :
4

Everything was good except the pick up truck was filthy. The inside of the cabin had a very foul odor and when I wiped off the steering wheel it came off really dirty. The whole thing needs to get vacuumed out and sanitized between uses, this is not an old truck it was only 15 000 miles on the road.

Thomas K. 
Évaluation :
5

Two women who are at the service desk where a very very very slow. One woman worked at her computer when they were six people in line and only one window was open instead of two

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonello P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
1

Zero customer support. The online “return truck” page timed out and I could not get ahold of a human to help me. Even called the collision and roadside numbers and got nothing.

Kyra Y. 
Évaluation :
5

I think the crew is top notch. Been working with them for a few years. Working with this crew is like working with family.

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Llewellyn S. 
Évaluation :
4

Extremely efficient and very pleasant woman running the truck returns.

Michael J. 
Évaluation :
5

Great customer with the woman that checked me , very helpful and nice

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
4

The mobile check in was not easy in this location due to very poor connection. Not sure if that was an issue with the uhaul website or the cellular coverage onsite.

John A. 
Évaluation :
3

Check over vehicles, van was dirty in cab and box area, left rear axle seal was leaking onto brakes and smoked when braking.

Kevin S. 
Évaluation :
5

nothing Jen was awesome

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G.  |  Expérience générale 
Évaluation :
5

Always my first choice.

VAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

Vehicle was pretty filthy on the outside. Perhaps give it a quick wash before renting next time.

Chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey K. 
Évaluation :
4

The mandatory lock & consequences of loosing the key are annoying.

KELLEY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles g.  |  Premières impressions 
Évaluation :
1

I was called on July 4th and left a message that my storage unit was "empty with no lock" and left instructions to call back if I was not moving out that day. I called back, and proceeded to call back everyday following. I was never put in touch with the Saco location and the national distribution center couldn't reach them either. I was not able to confirm that my property was in fact NOT missing until I could go to the storage unit myself on July 9th. At checkout when I brought this up the staff member rolled her eyes and moved on - this issue is not resolved in my mind and spoiled the whole experience.

john S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
5

The lady that I dealt with when I rented the cargo van was really nice....

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B.  |  Premières impressions 
Évaluation :
4

No one was on site when I got there, had to go looking around for them.

Mark M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Everyone that works at the Saco U-Haul was helpful and friendly. I would DEFINITELY go to them again. Merci!

Tiffany C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G.  |  Premières impressions 
Évaluation :
1

Customer service was great but the truck could use a cleaning and some maintenance

Melissa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
3

I rented the uhaul and went 5 miles (total miles) and was charged $10 for 2 gallons of gas. I do not think this is right. If I used 2 gallons of gas to go 5 miles then maybe your vehicles should be sent to maintenance. I would definitely not recommend this UHaul - what a rip off!

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

willie Y. 
Évaluation :
5

Nice people in Maine

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

Much better than New Hampshire locations

Darleata C. 
Évaluation :
1

Rude staff that did not make eye contact. Was charged for an extra day after having to return uhaul 3,5 hours after the time it was due. Also got charged going over mileage when I simply drove to my new apartment and then additional 10milrs to my hotel. Staff was totally uncompromising and rude.

gabreial P. 
Évaluation :
5

Still not sure if I was charged $12 or not for a utility cart that was not available. If I was I would like the $12 refunded.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
3

Explain the return policy better

Jason S. 
Évaluation :
5

I can't think of anything, clean facility, great staff, and U-Haul trucks and trailers are second to no one.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
2

check in early morning went relatively smoothly but when returning the truck early afternoon there was no one in the store to assist, I waited over 20 minutes, talked to another customer that was very upset on how long they had been waiting, I had to go find someone in the parking lot to return the keys.

Michael M. 
Évaluation :
5

Jennifer stroud was always helpful! She was friendly and helpful, she knew what she was doing!

Sheryl n.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

Everything was very good, easy, organized and friendly. Ty

Marcia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

I was thoroughly surprised by how easy the experience was, and how clean and modern the facilities were.

Lucas/Ashley S.  |  Premières impressions 
Évaluation :
5

Offer the larger vehicles with a full tank option

Justin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hanna L.  |  Expérience générale 
Évaluation :
4

Everything contact free worked smoothly.

Audra N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATALIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl V.  |  Expérience générale 
Évaluation :
5

Super personable and knowledgeable. The store was inviting. Would definitely rent there again.

Josh W. 
Évaluation :
1

Gas issues are becoming a major issue. The truck was picked up and it read below what the paperwork said was in the truck. So we took a video of the difference, which was really small, and the mileage before starting the truck and leaving the parking lot. When we returned it with the same gas that was in it to begin with, the guy charged me an extra 36 for gas because it was a sliver below the 3/4 full mark. In fact it was more than when we picked it up. I showed my video to prove the error and the guy did reverse the charges but after being incredibly rude. Definitely not the experience I am used to. Just keep the trucks on full, have them returned full, and no one gets accidentally overcharged because you all are trying to figure out which line the needle is closer too. And customer service was not on todays employees to do list. He obviously didn't want me there.

Brandy W. 
Évaluation :
5

This is one of the best facilities that I have ever used. The people who work there are very helpful and quick. The building is spotless and very well lit.

John F.  |  Expérience générale 
Évaluation :
5

Make the return after hours process easier. And offer a better rate for rentals under 4 hours of use.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Great service by the owner!

anthony O. 
Évaluation :
5

Outstanding service and value

Sean/Heather c.  |  Premières impressions 
Évaluation :
2

I was there for 3 hours the woman that was there at 8am was complaining to me about how her boss was late and was mad because she couldn't check in people's trucks then I told her what I was looking for for a storage unit she gave me something way to small they Changed my unit 3 times and my info was wrong the only nice thing was Jennifer refunded me my money for 3 hours of fixing the problem the woman with dark hair should not work there she was extremely rude to people

KARLA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Z.  |  Premières impressions 
Évaluation :
4

The storage unit was great and access to it. The only issue I had was when I needed assistance, there was only one attendant working so wait times were longer than expected

Sheila C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julianna p.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Have used this location for storage, truck rental, and moving supplies. Always clean, well stocked, and helpful staff

kate p.  |  Expérience générale 
Évaluation :
3

With the struggle to find and retain employees I understand the move to self check in and check out but I didn't like it. I would prefer assistance from an associate.

Bryan C. 
Évaluation :
4

Great service

samantha W. 
Évaluation :
3

The woman at the rental desk was wonderful. Once I got on the road I there were a number of serious issues with the truck, which I have since filed a detailed complaint with UHAUL corp.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
5

Jennifer Strout was our U-Haul agent at the Saco Maine location. We are moving and this was our first time renting a 15 foot truck. She did an incredible job walking us through the process. She was so helpful and pleasant to work with!

Brian M. 
Évaluation :
4

I put 0ver 2( dollars in gas in vehicle only went Just over 40 miles and was charged 27,5 because it didn't read a quarter but gauge didn't move a when I put that in so why even bother I basically paid 53 dollars for gas that is Tory in except-able. Just more ways for you to gauge the customers.

michael M. 
Évaluation :
1

saco-maine this office very rude talk to custmore can you see my record i always honest. if you want change anything please do something this office

Purvin D. 
Évaluation :
1

Long line with only one rep helping customers. My van was not ready after I checked in with the rep. The fuel was lower than what was documented. The fact that then I have to bring the van back with the exact fuel is horrible policy unless the tank starts out full. It's a giant pain to have to pump exactly what was in the tank when you picked it up, in order to not feel like you are getting ripped off by filling it up when UHall won't credit you for the extra gas you put in.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
3

Early mornings are busy and should have at least 2 associates starting when you open. With only 3 people in front of me I still had to wait 20 minutes to get to the counter.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin C. 
Évaluation :
3

This location opens at 7:00. I waited 1 hr for an employee to open the shop at 8:00!!!! Change the hours if you can't show on time.

Patrice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

Upon returning my truck on 5/24 (which I had reserved from 5/23 to 5/25), I was charged an extra $40 for being a day late. I told the rep and showed her my contract and she told me I had to get a refund from the manager (Jennifer), but she wouldn't be in until the next day. It has now been several days and no response or refunding of my $40. Certainly don't recommend Uhaul.....painful at best.... Fred

Fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M.  |  Online Move In 
Évaluation :
5

Good people, clean setting.

dori n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alica/Jeremiah Flick b.  |  Premières impressions 
Évaluation :
5

Jennifer and Angela we’re very friendly and super helpful during my stressful day

JESSICA P.  |  Online Move In 
Évaluation :
5

AlwaYs clean and safe! Staff was professional and friendly!

Robyn T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
1

I had paid for a dolly to be included with the rental. When I picked up my dolly on Friday (3/4/22) at your Sanford location there was no dolly in the uhaul. This error set me back a day in my moving process as I needed the dolly to move appliances. I then spoke with a very kind lady through customer service who agreed that was unfavorable and offered an additional day for free. The very next day I was being harassed by I believe your general manager of maine or something. It was a woman. She actually threatened my wife and I and said she would track us down to return the truck. After this threat we frantically returned the truck to the lot that night. Somehow in your system it says I owe an outstanding balance to you. Even though I have a bank statement as proof that I was charged. I needed a truck for another day so I just went through pensky.

FAITH B.  |  Premières impressions 
Évaluation :
5

Awesome staff

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Expérience générale 
Évaluation :
2

Will never use uhaul for anything other than a truck rental and i will make sure everyone i know is aware of all the issues my family and I went through. Im very dissatisfied.

lisa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl F.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey R.  |  Expérience générale 
Évaluation :
5

Very clean and well set up to store all of your possession's. I would not hesitate to store my tools, furnishings and bedding at this facility. The personnel where very knowledgeable and very helpful for all of my needs. Security at its best.

RICHARD D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D.  |  Premières impressions 
Évaluation :
5

The storage family ws convenient and easily accessible. The staff was friendly and helpful.

Judith C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
5

Everyone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW

John F.  |  Premières impressions 
Évaluation :
5

No lines, no waiting. Did everything online and then just showed up and started moving stuff in.

kenneth b.  |  Online Move In 
Évaluation :
5

I use this facility for storage and equipment. I am completely satisfied

sharon n.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark/becky G.  |  Premières impressions 
Évaluation :
5

Very Friendly and Helpful Staff. The facility was very clean.

John B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma O.  |  Expérience générale 
Évaluation :
5

Helpful and patient staff — one of the best U-Haul experiences I’ve ever had.

DENNISALAN A.  |  Expérience générale 
Évaluation :
5

Patient, helpful staff, both for equipment rental and storage arrangements.

DENNISALAN A.  |  Premières impressions 
Évaluation :
5

Even the bathrooms in the storage facility were very well maintained.

MEGHAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

Jim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

Very impressive facility and staff. I would use this facility again if the need arises.

Bob Z.  |  Expérience générale 
Évaluation :
3

Security system is faulty and kept going off even after unarmed.

Alexus D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Expérience générale 
Évaluation :
4

No toilet paper in ladies room

Jude T.  |  Online Move In 
Évaluation :
4

More detailed explanation of the self checking in process for the automated system.

Orley D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Expérience générale 
Évaluation :
2

uHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It's been frustrating to get situated. As we feel that due to uHaul's mistake, we shouldn't be billed for that missed time.

Cody H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A B.  |  Online Move In 
Évaluation :
4

Initially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .

Gail P.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly A.  |  Premières impressions 
Évaluation :
5

Great service, facility, and experience.

James F.  |  Expérience générale 
Évaluation :
5

Jennifer Strout was amazing. U are lucky to have her.

DAVID W.  |  Expérience générale 
Évaluation :
4

Not leaving as a customer, simply experienced a change in my storage needs and will be returning next week with a slightly larger unit( exciting contract with Life Storage).

Danielle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nirmal kumar K.  |  Expérience générale 
Évaluation :
5

Staff has been very kind and accommodating with a difficult move. Thank you all for your help!!

Christina S.  |  Online Move In 
Évaluation :
5

The Staff was amazing and helped with any issues I had. Wonderful location!

Brian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l.  |  Expérience générale 
Évaluation :
5

The staff there was excellent and met all my needs

Thomas P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

The staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.

Jeff J.  |  Premières impressions 
Évaluation :
4

The alarm to my unit never worked. The staff said it would take hours on the phone to fix and with the 3 hour time difference from Maine to Arizona it would be hard to fix. Other than that, I had a good experience and would use U-Haul again.

Peter H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W.  |  Premières impressions 
Évaluation :
1

Saco, You've gone from being one of the best of the Maine seacoast to being truly the worst. We checked in with a sloppy, rude female and checked out with a lazy, wise guy. You should be ashamed to be in Saco. Your new people bring the town rep.down. ...

Suzanne R.  |  Expérience générale 
Évaluation :
3

Everything is great, the only problem I have is my code to unlock the door wouldn't work when I tried it so I had to rely on other people who were there to access the door. Not sure if it's because I bought it and moved in the same day but I would be bummed out if the code still didn't work after the fact.

Ian M.  |  Online Move In 
Évaluation :
5

The customer service at Saco facility were great. They were very helpful and courteous.

James F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivasa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE H.  |  Premières impressions 
Évaluation :
5

Representative was great, pleasant and helpful.

richard/Mary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivasa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talia C.  |  Expérience générale 
Évaluation :
5

Access hours need to be clearer if they change or are different from posted schedule.

LOURDES A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey R.  |  Online Move In 
Évaluation :
2

Jen Strout was great however, this facility needs more staff. I have had issues with a truck not being available when I reserved it, having their systems down when I wanted one and although it was there, they could not rent because they could not get into the computer. I would not use the auto payment system for storage lease again as I have had an issue with it. Also I can NEVER get anyone on the Phone causing me to have to go in person and wait in a long line to speak with someone as only one person is working there. The place is clean and safe but, they need to figure out the management side of things.

beth s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilisa/Jay D.  |  Premières impressions 
Évaluation :
5

Had to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.

Dawn/Ted D.  |  Online Move In 
Évaluation :
4

After hours access/check-in a bit combersome.

Orley D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark l.  |  Premières impressions 
Évaluation :
5

great customer service, always pleasant and helpful

Susan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G.  |  Online Move In 
Évaluation :
5

Very pleasant and smooth experience.

Bonnie L.  |  Premières impressions 
Évaluation :
4

When filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.

Michael R.  |  Online Move In 
Évaluation :
1

The staff was great but the computer system was extremely slow and didn't function correctly. It cost me 2 hours of my time, over 2 days trying and not succeeding to access my unit. The card didn't wok properly and they had to disable the alarm on my unit so I could place items into storage.

Peter H.  |  Premières impressions 
Évaluation :
5

Clean, personable and professional

Richard/Sharon H.  |  Premières impressions 
Évaluation :
5

The front desk person was very helpful!!!

Lynn/Rich B.  |  Premières impressions 
Évaluation :
5

Great customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!

Taranna M.  |  Expérience générale 
Évaluation :