Customer Reviews for U-Haul Moving & Storage of Salem

6 222 évaluations

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gentiana S. 
Évaluation :
5

Very friendly associates. Great service

JEFF P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark R. 
Évaluation :
5

Unfortunately, I think I have been duped on the price. Originally rented vehicle at the Salem, MA location for pick up and drop off. I changed it to the Brookline location. Was quoted over the phone the cost would be the same since I was driving less miles. It cost $164 to rent the vehicle and then I was charged for the 33 miles. Almost $200 for a rental of 8 hours seems excessive. Someone owes me an explanation.

James P. 
Évaluation :
5

The manager as well as Jamie were super helpful both times I came to the Jefferson Ave location this week. Made the process very easy and fun. Great people. Definitely come back here for my next move!

Michael S. 
Évaluation :
1

You're manager Anthony Gambale is the rudest most arrogant employee I have ever encountered. I've been using uhaul for lots of years and never dealt with someone like him ever. His attitude is atrocious. So much in fact that I will never use uhaul again. I'm sure it doesn't matter to you but I have been a good customer there. Having rented several times over the past year and I will not be back because of him. I've had great service in other locations but his attitude and demeanor is enough to make not come back. I'll go to Ryder across the street for my moving needs now. Absolutely horrible!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
3

The customer service was excellent!

Cameron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Staff at this location were absolutely AMAZING! Very helpful during a stressful time! Merci.

julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

My experience with this company has been great

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Anthony is always great and explains everything perfectly

gino P. 
Évaluation :
1

stills didn’t receive my $69

JOHN D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan F. 
Évaluation :
4

The customer service on the phone was excellent. Also, excellent service at the Salem MA and the Forth Mayer FL locations. The North Port FL location was supposed to receive my Ubox but for some reason they denied it and sent it to Forth Mayer and I was not informed about it until the container arrived in Forth Mayer. The lack of communication from the North Port facility delayed the delivery of my container.

Umberto T. 
Évaluation :
5

It was so easy ! Thank you

Kim G. 
Évaluation :
3

Location appeared to be understaffed and trailer was missing rear axle safety chain.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

frank F. 
Évaluation :
5

quick and fast service, will deal with again

gino P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
5

Nothing! From the GM to the gentlemen who checked out the truck on returning, great friendly customer service. 10/10

Matteew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale C. 
Évaluation :
5

The location is the best of all UHaul locations. Clean trucks and great customer service

Donato D. 
Évaluation :
5

Good customer service

Gary W. 
Évaluation :
4

Friendly service, but I had to wait for my vehicle to become available even though it was reserved.

Brian H. 
Évaluation :
1

The guy working wasn't friendly or helpful.

Lori L. 
Évaluation :
2

The gas replacement was not explained to me. I was unaware I was supposed to fill the tank up before returning, since the tank was below 1/2 full when I picked it up. The person I returned the truck to said the person I rented it from should have gone over this with me, but nobody told me.

Jaclyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin N. 
Évaluation :
1

Bad customer service

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ari M. 
Évaluation :
5

General manager does a great job. However usually he is understaffed during peak times. But he does a great job w limited staff.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frima B. 
Évaluation :
5

The dude working that day was busting his balls off. Definitely need to get him some help. Great guy, worked as hard as I have seen anyone work. Hire a second person and help this guy out!

Pitt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
2

Have someone helping customers inside the lobby who are waiting for reservations. Had to wait over an hour for an employee to assist with my reservation.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILVYN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

The guy's are great but need more workers other than that very good

Enrique R. 
Évaluation :
4

We were scheduled to pick up our van at the Beverly MA location. When we arrived, we were told he had no vans available and wouldn't for another six hours. Disappointed to say the least. Shortly after, we received a call back from the Beverly location letting us know a van was available at your Salem location. I spent at least 30 minutes trying to confirm this information to no avail. Since our ride had already left, we ended up taking a Uber to Salem and indeed they had our van. Other than putting us a couple of hours behind schedule, our daughter's college move went very smoothly.

Kurt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
1

When I first got there, I had to wait 15 minutes because no employees were in the store so I lost 10 minutes of my rental time. I Selected a dolley and never got one and was charged for it. Them employee said he will take it off but never did. Once I got the truck they didn't have room to park my car so I had to move it to a street over which is annoying as well.

Zachary M. 
Évaluation :
5

I think it would be helpful to add a 3rd employee. The location is quite busy & would greatly benefit from a 3rd pair of hands IMHO.

dale H. 
Évaluation :
5

great job from the uys,

Gino P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keila A. 
Évaluation :
5

Quick and efficient. I'll come back again

Robert M. 
Évaluation :
5

Good service, helped me when I needed

MOZANIEL D. 
Évaluation :
5

Top notch service always.

John B. 
Évaluation :
5

One of the best locations in the Boston area great crew super friendly and never hesitated to answer any and all of my questions

MIKE B. 
Évaluation :
5

Excellent service, great communication, fast and easy process.

Juan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Artem S. 
Évaluation :
1

The truck was was oily left behind by a previous user. The oil was slippery making loading and unloading dangerous. The oily film got on moving blankets and rugs that will require special cleaning. When brought to the attention of ownership, they seemed to not care while offering nothing to reimburse for damage. I do not expect this type of poor service from what I thought was a quality outfit. Stay clear of this location.

richard D. 
Évaluation :
1

Was a total pain trying to rent here.

Caleb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika W. 
Évaluation :
5

They were very professional definitely they were on point even remembering my name making me feel a valuable customer thanks

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gino P. 
Évaluation :
5

Excellent office staff. Very easy and friendly pick-up and drop off staff. Will absolutely rent from again.

Meghan P. 
Évaluation :
5

Every one there works very hard as I will make this my primary rental location

MIKE B. 
Évaluation :
4

Make people aware of extra funds added on. I was thinking I was spending 45$ when it came out to 78. Be more transparent we're going into a recession

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia D. 
Évaluation :
5

It was all good! I had sceduled the van about 10 fdays before and they had all ready when I arrived. Easy pick up; van ran flawlessly anf I dropped off the van ahead of my schedule. Quick drop off - was very smooth experience!

ALASDAIR C. 
Évaluation :
5

Rien

William G. 
Évaluation :
4

The vehicle was full of pine needles, dog hair and the smell of cigarettes. I swept it out. The vehicle read” change oil “, therefore mileage was not visible, but the oil level reader was quite low. The reps were polite, knowledgeable, friendly and helpful.

Peter L. 
Évaluation :
5

The online pick up was a little confusing as I could not tell how close I was to being done, so we decided to go to the front desk and they were helpful in letting me know how close to the end I was. Maybe consider a review of the process before you start with examples.

Jim Barbara J. 
Évaluation :
5

hard workers working with limited employees.

Christopher C. 
Évaluation :
5

The really nice man that helped me deserves a pay raise was multi tasking and still able to take care of me one of the best u hauls around

MIKE B. 
Évaluation :
5

This location has a GREAT crew!

Thomas P. 
Évaluation :
4

You need to offer more than a measley $100 hiring bonus and fully staff your stores. Pay people a living wage and maybe you will have enough people to assist customers quickly.

Mary L. 
Évaluation :
3

The only reason I left is because I'm too old to have a storage up top and move those stairs around. If I was in my 20's maybe.

Mabel C.  |  Expérience générale 
Évaluation :
3

No one helped us. We floundered around until we realized we could check out online. Got an extra day charge for one hour over due to not knowing what to do and waiting and a 3 gallon fuel charge. Lucky we took a picture of the gas gauge. Better signage instruction would help. Customer service was GREAT on the phone and refunded extra charges.

Sandy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nilda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
4

I made it perfectly clear my child had health issues and HAD to have a truck with AC. There was no AC and the trip was BRUTAL! Then they called me and woke me up the next day asking where the truck was and it was returned the day before. Staff was nice, need to watch professional behavior. Had to ask 2x for items ordered and they forgot to remind me to shut the button off on the dashboard each time you start. Would use again if needed but would check the AC!

Joanne B. 
Évaluation :
2

Maybe this location needs more staff. Basically, I waited in line for about 20 minutes (one customer in front of me). Then the clerk blasted a bunch of questions at me, had me scan my license, then hustled me out to the vehicle. Changed my drop-off location from the one indicated on my reservation without even mentioning the change. No customer service whatsoever. No opportunity to ask questions. No information provided. While I would recommend this location to a friend, I would warn them not to expect any courtesy. My biggest complaint is with U-Haul (corporate). Your website is useless at provididng information, and your 1-800 number is a joke. Waiting 30 or more minutes is ridiculous. There is no way to get any information from this company. Customer service from U-Haul corporate gets zero stars.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh B. 
Évaluation :
5

Everything was perfect….Great Staff at the Salem, MA Location!!!

Carl A. 
Évaluation :
5

Counter rep was very nice and extremely helpful. Best uhual experience I had

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha E. 
Évaluation :
3

Only one employee in store, felt bad for him as there was a bit of a line, but he powered through. The truck was dirty and smelled of human feces.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francia O. 
Évaluation :
1

The location is Great. The van was clean and be in good shape. My pro me was wit your representative. Rude and indifferent . Paying no attention to detail. Wouldn't do a walk around the truck at pick-up . When asked about gas policy was impatient and told me to read the rules and became confrontational. Upon return he asked me to pay 33$ for Gas when I told him I filled to B dame or a bit more at pick up. Again rude and insulting. Not acceptable unfortunate.

Henry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
5

Nothing it is a well run business they are friendly Accommodating and helpful

SHEILA E. 
Évaluation :
5

Your Salem team meets and exceeds customer expectations. They are friendly, courteous and efficient. Thank you, Mike M.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha D. 
Évaluation :
5

excellent person who attended me, very professional and kind

Marino D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew O. 
Évaluation :
3

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

RICK W.  |  Expérience générale 
Évaluation :
5

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

S.O.

MARIA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emran K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating when I needed it most. I wasn't even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele F.  |  Premières impressions 
Évaluation :
5

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lexi G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Premières impressions 
Évaluation :
1

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Expérience générale 
Évaluation :
3

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Expérience générale 
Évaluation :
5

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  Premières impressions 
Évaluation :
5

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  Premières impressions 
Évaluation :
4

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  Premières impressions 
Évaluation :
5

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  Premières impressions 
Évaluation :
4

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia s.  |  Expérience générale 
Évaluation :
5

Merci

ximora g.  |  Expérience générale 
Évaluation :
5

Kyle Mills is THE BEST!!! He takes the time to make sure that "All is Well".

Anthony R.  |  Expérience générale 
Évaluation :
4

Overall, really good.

emran k.  |  Expérience générale 
Évaluation :
5

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos K.  |  Premières impressions 
Évaluation :
5

Manager and staff courteous and professional

james t.  |  Expérience générale 
Évaluation :
5

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc S.  |  Réservation 
Évaluation :
3

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice s.  |  Expérience générale 
Évaluation :
2

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise C.  |  Expérience générale 
Évaluation :
5

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd h.  |  Réservation 
Évaluation :
5

Awesome service

Jorge P.  |  Expérience générale 
Évaluation :
5

the girl working was very good

Mike T.  |  Réservation 
Évaluation :
5

Staff was excellant.

PAT A.  |  Réservation 
Évaluation :
4

I need Scott, the district manager to call me

Steven D.  |  Réservation 
Évaluation :
1

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn't have 15' trucks like I needed. Had to wait hours for one to show up

CHRISTIAN F.  |  Expérience générale 
Évaluation :
5

Would use this facility again if I needed storage space.

Joseph M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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