Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Évaluation :

5

Great workers, they just need more space!

Évaluation :

3

I called in twice to UHaul and asked what I needed to connect the trail and no one could tell me. Once I got on site, a tech told my I needed a 2" ball and a 4 way connector. Luckily, I had the 2" ball but had to buy a connector for the lights even though I had one at home. This is horrible customer service. It's ridiculous that the 4way adapter did not get loaned to me.

Évaluation :

3

The truck door would close all the way so it was very noisy in the cab. We had a hard rain so the driver side was soaking wet after. The inside of the truck was not water tights so all of my stuff in the front of the truck got wet including my 3 tv boxes. If my TVs don't work anymore I will be calling back about how this will be covered. The gas gauge also didn't work properly.

Évaluation :

3

People were good to work with but the trailer jack and handle were junk.

Évaluation :

3

Would of been nice to been informed about an additional after hours fee!!!!!!!

Évaluation :

5

Professional, thorough, and efficient!

Évaluation :

4

Nothing, the location is land locked.

Évaluation :

5

The staff, Kellyn, was very helpful and friendly.

Évaluation :

3

First there was a long line picking it up so we were late getting to our destination because only one guy was working inside. Next, they told me it had a quarter of a tank of gas and it did not…it was on empty!! I have picture to prove it!!! Most important, every time we shut it off it wouldn't start again so we had to find help to get it going!! The battery light kept coming on!! I believe I should be credited! This was awful!!

Évaluation :

2

I was overcharged. Went back in for a refund. Employee said it would be refunded to the card while the statement said cash refund. NO refund to the card. Looks like i get to go back to the store to refute my bill for $35 for the 2nd time. Big waste of my time. Adam Roach 605.521.4655

Évaluation :

1

When I explained about the air they said no big deal. Well it was I would never rent from u haul again ever and never would I recommend uhaul to anyone ever.

Évaluation :

1

I've rented from uhaul in the past, but the experience I had with Kellyn Kruger @ the UHAUL located at 923 W 11th Street, Sioux Falls was the absolute worst. Theres no way I can accurately describe his incompetence, severe knowledge deficit especially when hooking up a trailer, and lack of accountability when he damaged my car's electrical cable for the trailer. For example: when hooking up the trailer he did not safely attach the chains which would have easily slipped off and worst case scenario caused an accident. It wasn't until my bf brought it to his attention that other trailers had this black rubber ring on the end that prevented the chains from coming off that he begrudgingly went to get one (at our insistance). His customer service skills were subpar at best, as after he broke the cars electrical cable for the trailer (that was working prior to him needing to "fix" something) he proceeded to raise his voice and yell at me to get his point across. It was extremely unprofessional and even when the owner came over he did not attempt to intervene or defuse the situation. Because I had no other options I had to agree to a new converter and rewiring at my expense due to the employees lack of knowledge and experience. It's really unfortunate that UHAUL chooses to employ people who disrespect customers and tarnish your reputation.

Évaluation :

1

This rating is about U-haul overall - our move was a disaster from beginning to end. Promises made and not met. Hours of my time wasted when I was told by 2 different people that my U-boxes were still in storage but they had actually already shipped. Staff seems poorly trained (although most - but not all - were friendly) and the website is confusing. The icing on the cake was when our last two boxes arrived and one was loaded on the trailer the wrong way so we couldn't open the door. Two months later and I'm still waiting for a manager to call me back about reversing some charges they had waived due to the poor service.

Évaluation :

3

Equipment worked as expected. Customer service from the location was very poor.

Évaluation :

3

Customers waiting, staff standing around doing nothing

Évaluation :

3

I selected a different location for pickup and drop off, when I booked online. I was never told to pick up at a different location. It would be nice if there was some place to leave me car when I rent a truck.

Évaluation :

5

Bathroom needed cleaning

Évaluation :

5

Very friendly & helpful!!

Évaluation :

4

I am repeat customer and I have been very pleased every time I haves this location!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I've also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Évaluation :

4

On the location, needs to have better flow of traffic to get in and out of..

Évaluation :

3

Make sure that you deliver on the promises that you make.

Évaluation :

3

The location I picked up and returned my unit to was short staffed and didn't have time to check in my unit when I brought it back. I was on time with my return but because they waited to check it it, I was charged for a second day! NEVER allow them to wait to check you in and email you a receipt later! I did contact customer service and they stated they will be issuing a refund for the second day. We shall see.

Évaluation :

5

Drop-off was quick and painless. The staff on hand was very welcoming and helpful despite a busy afternoon.

Évaluation :

1

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

Évaluation :

4

Truck shifted rough; had cracked windshield.

Évaluation :

4

Appreciate there help and quickness !!

Évaluation :

3

Make sure the cab is clean and not sticky

Évaluation :

5

I had great customer service Alex and Gage both help me today. They were both very professional and very willing to help. They both did their job very fast and efficient trying to get to the next customer without leaving me feeling like I was taken care of to the fullest. Thank you very much for your help today .

Évaluation :

3

You need more help. When I arrived to rent the trailer no one was in the store area and I had to wait for a clerk to help me. When I returned the trailer there were 5-6 people waiting in line for one clerk. Furthermore, the attendant who helped me disconnect the trailer was very rude. He had his back to me and did not acknowledge me nor would he answer my questions. He walked away as I asked for further clarification. Finally at about fifty feet of distance between us he he turned to me and shouted something unintelligible to me. Totally unacceptable. I won't be back!

Évaluation :

5

excellent service

Évaluation :

5

The service at the location was excellent!! The staff is very knowledgeable and helped me get what I needed fast and efficiently! Would definitely recommend this location to others.

Évaluation :

5

Very congested lot with limited room to maneuver vehicles

Évaluation :

5

Picked up early but had to wait for new tires. They were very accommodating. No issue

Évaluation :

3

Well I was told I was going to pay 89cents a mile since I had to go 30 plus miles to pick it up and drop it off and I was charged a dollar somthing

Évaluation :

4

I had a little trouble putting the ramp back in its place. You were helpful in my distress and suggested a company that you use to come out and assist but my problem was solved when a stranger came to assist me. So no assistance was necessary by that company. You were extremely fast and handled it quickly.

Évaluation :

4

Customer service was terrible. They don't care about walk-in customers.

Évaluation :

2

I paid special attention to the amount of fuel that I used! When I returned the truck it said I had used 2,4 gallons. You guys charged me for 9 gallons of gas on my invoice and claim I owe another $75!!

Évaluation :

2

The employee who was helping me had an ankle monitor on was rushing me, yelled at another costumer who asked for help and he also failed to give me the correct number of shipping blankets. I ordered 20 and he gave me 5

Évaluation :

5

I don't think anything - this was as painless and quick as I could possibly hope for. Gage was pleasant to deal with and very professional. The charges were very reasonable and I am completely happy with the transaction. Thank you! Jeff Gortmaker

Évaluation :

3

The tires on the van were quite bald on the insides but otherwise it was alright. Did the job!

Évaluation :

3

Clean vehicle inside & especially outside

Évaluation :

4

Kellyn was friendly, professional, helpful, courteous. He greeted me upon my returning the vehicle.

Évaluation :

4

Leave as is

Évaluation :

1

No one to greet us. However cameras everywhere Dropped off and had to call in to let someone know it was there. Wasn't checked in for 2 days. Then got an email about damages. Not impressed.

Évaluation :

5

The young guy who helped us with the trailer was polite, helpful, kind, and took great care in securing the trailer to the hitch dvd getting the s chains out of the way and making sure the electrical system worked. We can't find the cap to the electrical system. Please let us know if anyone there at the Uhaul store has found it. Merci!

Évaluation :

4

The truck I rented had no air conditioning. It was a warm ride. Other than that the truck worked fine.

Évaluation :

5

U-Haul at the Sioux Falls location was exceptional. Tyler understood all of my issues and went out of his way to try to help by documenting my issues and sending to the proper channels. After dealing with Tyler a second U-Haul regional manager contacted me telling me of a $720 refund but when I asked questions concerning the outstanding charges of approximately $270 no more contact was made on their behalf. So this entire move which is already stressful was made even more so by poor equipment and poor service. It is unfortunate that rather than deal with a me the customer verbally, I was only contacted through email then ignored when I had further questions

Évaluation :

1

You lost me as a customer. I am done with Uhaul. You left me stranded for 2 hours and nobody cares or is even a little concerned. All you have is excuses. You are too big to give good service and should close your business.

Évaluation :

1

You lost me as a customer. I am done with Uhaul, nobody from your company cares. You should just close your business now, because you are too big to give any type of fair service.

Évaluation :

4

A+

Évaluation :

3

Kellyn at the service counter has some major anger issues. He was fine with me and my kids, but the customer before us he was slamming things around and throwing things. He was obviously very upset and irritated. Otherwise everything was fine

Évaluation :

3

The guy at the desk was good, but his superiors weren't at all helpful to him and then as a result not helpful to me either. Give some training to the people at the top.

Évaluation :

5

I have o ly ever rented with U-Haul. If you like who you are with, there's no reason to even try someone else. And I've rented trucks at least 10 times over the years. And my adult kids have rented from U-Haul several times between them. I have never had even a single, tiny issue. Great company, great people.

Évaluation :

1

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Évaluation :

5

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked  ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 若 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Évaluation :

2

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

Évaluation :

1

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

Évaluation :

5

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Évaluation :

4

Really nice manager Greg. Professional staff

Évaluation :

2

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Évaluation :

5

very helpful with questions and service

Évaluation :

3

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Évaluation :

1

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Évaluation :

5

Merci

Évaluation :

5

The staff was great and efficient.

Évaluation :

5

Helpful staff.

Évaluation :

5

Staff was amazing they were helpful & friendly

Évaluation :

4

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.