Le client n'a pas laissé de commentaire.Deborah D.
Customer Reviews for U-Haul Moving & Storage of The Shoals
Pour nous contacter
Florence, AL 35630
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Makaleigh J.
Le client n'a pas laissé de commentaire.Christopher C.
nothing to addDonna F.
Le client n'a pas laissé de commentaire.James T.
I did not get any money back from dropping off the uhaul a day earlyChad W.
Le client n'a pas laissé de commentaire.Mike H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Craig A W.
Great serviceSuhail M. | Expérience générale
This van smelled strongly of cigarette smoke. I have asthma so had to be careful about keeping the vehicle aired out. It took quite a while to figure out the cruise control. It's much different than my Ford. Maybe give some instruction or one of those helpful little stickers. A hand hold at the back end would be wonderful.Karina O.
Truck was wrecked, cigarette holes in the seats. Rental agent did not disclose this to me at time of rental.AMY H.
The representative at this location was attentive and helpful. The equipment was in good working order.Brett H.
Le client n'a pas laissé de commentaire.Marla W.
Le client n'a pas laissé de commentaire.Woodrow J.
The whole process was great and the equipment worked perfectly, except the brake lights/ turn signals on the right side of the trailer. Other than that, everything was great and I would absolutely recommend uhaul to everyone.Bryan D.
Le client n'a pas laissé de commentaire.ROBIN P.
Le client n'a pas laissé de commentaire.joshua B. | Expérience générale
staff went above and beyond to help me with all my questions. She was very patient with me and was super nice.Margaret H.
Le client n'a pas laissé de commentaire.Tammie B. | Premières impressions
Amazing place with super friendly staff.Anthony R.
Made us return the u-haul to a location a lot further away when I had one literally minutes down the street. Called the customer service number to see if I could return it to the closer location and she was not friendly, borderline rude.April R. | Expérience générale
Nothing at this time.WILLIAM H.
Le client n'a pas laissé de commentaire.MELISSA F. | Premières impressions
I loved these people.JANET H.
Backup camerasJames G.
Uhaul is a name you can trust. However when money transaction or debit that acts like cash takes place. This should be and clear on how this transaction should take place. My original check in place could not receive cash or give cash. My customer service experience was great.Kelley S.
Just wanted to add that Anna Claire was so friendly and her customer service is top notch!Jesse S. | Expérience générale
Le client n'a pas laissé de commentaire.Mason R.
Le client n'a pas laissé de commentaire.Patricia T.
Le client n'a pas laissé de commentaire.Russell C.
Le client n'a pas laissé de commentaire.Joel C.
The young lady that help me and my boyfriend was very friendly and helpful. We need more employees like her. I will definitely recommend her and this this facility to my friends and family.. Anna Claire. Thank you for helping me and my family.. You are such a great add on to this company. Keep up the good work ❤️Melissa k. | Premières impressions
Did not have enough fork lift drivers availableC Brooke W.
The people there was very niceRobert T.
Le client n'a pas laissé de commentaire.Pam B.
Le client n'a pas laissé de commentaire.Patricia T.
It would be better to have large signage for after hours drop off. It was a little hectic looking for the geo tag to verify the drop off.Patricia B.
I was scheduled to pick up a uhaul down the street from my house. Got there and they were closed. Not sure why I was scheduled to pick up from a closed business. Wasted 4 hours of my time trying to get it all sorted out and had to be late for work the following day due to all of the issues. That was $50 of my time as well. No satisfied with my experience at all.MEGAN T. | Online Move In
Le client n'a pas laissé de commentaire.Keith G.
This system is worthlessPatrick C.
Le client n'a pas laissé de commentaire.STUART R.
The customer service here was really good, but I rented a truck and when I showed up found out that the receiving hitch had been stolen off of it. That was the whole reason for renting the truck so I had to use a box truck for two days until I could find an alternative. It was the customer service center that I spoke with to confirm the hitch and I really think that the two need to communicate better. If equipment is missing, it should be noted. Otherwise it was a good experience.Toni M.
Le client n'a pas laissé de commentaire.Ladonna T.
Le client n'a pas laissé de commentaire.JASON L. | Premières impressions
Le client n'a pas laissé de commentaire.Jason L.
Le client n'a pas laissé de commentaire.Jodi K.
Very well maintained and excellent customer service will definitely use them againHillman G. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne F. | Premières impressions
Le client n'a pas laissé de commentaire.PATTI T.
Le client n'a pas laissé de commentaire.JEFFERY T.
Le client n'a pas laissé de commentaire.Ashura B.
Le client n'a pas laissé de commentaire.Jesse C.
Prompt service. I did have trouble downloading my drivers license on ur app, it took about a dozen attempts by me and a very computer knowledgeable friend.Joseph C.
Service was good. No improvement neededSenitha C.
Very clean, personnel friendly and all in order. Overall very accommodating. TUSuzanne F.
I was promised an e-receipt for the rental after I returned it but nobody has bothered to send it. Now I have to go to the rental location to get my receipt so I know exactly what they charged my credit card. I know u-haul (like many businesses now) want to conduct their business online to maximize profits with a minimum of paid representatives, however don't forget to follow thru on your end of the obligation.Cheryl V.
Le client n'a pas laissé de commentaire.Mohit P.
The app is a little off. It would not let me load pictures of the truck before I drove it. But overall pickup and drop off went great. Need more available trucks where we want to pick them up. I needed a truck at one of the two locations near me but was not available so I had to drive out of the way just to pick up and drop off.Chance M.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Kristina C.
Le client n'a pas laissé de commentaire.Ron D.
Le client n'a pas laissé de commentaire.peter I.
LIKE Working with this location>Gary H.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Need more help but we have had the best experience everytime we go there. I love this store always focused on their customers and serve them in order when someone tries to cut ahead of you!!! We've been renting climate controlled storage units, trailers, trucks for years now and will stay at Florence Blvd and even though we recently moved cross the river will continue! Thank you very much!!Tammy C.
Customer service was great! Helped in hooking up trailer and unhooking when returned. Would definitely recommend this place.David K.
Keep up the good workjason D.
N/a Great Customer Service and helpful staff!WILLIAM C.
It was all good. Just making it cheaper would be good.Rosanna H.
Le client n'a pas laissé de commentaire.Lori A.
Le client n'a pas laissé de commentaire.Gary T.
I rate this an average only because I was railroaded in the beginning but it had nothing to do with the location because it was quick clean and very informative as far as drop off and pick up. My issue can when I was inquiring about pricing in the beginning and the lady somehow made it a reservation when I ask for pricing one way but she booked it a return to pick up location when I was just getting a price! How - I don't know! Bit I was over charged and it was double and I had to pay someone to trail me for drop off- HORRIBLE!! But I'm awaiting for the GM to resolve the situation for compensation on gas and truck return pricing!!Andrea A.
Le client n'a pas laissé de commentaire.Brad B.
Le client n'a pas laissé de commentaire.Demarius D.
Le client n'a pas laissé de commentaire.Lenda V.
Le client n'a pas laissé de commentaire.Rita J.
I was told by Shannon at the Wood Avenue location that someone would call me if the truck became available earlier than 2pm. When I picked up the truck I asked how long it had been available. I was told since 12pm. I had a man drove an hour and a half to help me and he had been waiting for four hours on the truck. Other than that, I had a good experience.scott S.
Nothing really. Service and van were top notch!Leigh Ann W.
workers were very helpful!! So clean and they had anything you could possibly need to make a move.Melinda B.
Le client n'a pas laissé de commentaire.rick T.
Service was excellent!RACHEL H.
Le client n'a pas laissé de commentaire.Anthony B.
Great customer service from your Employee Butch...he answered all our questions before we asked! Great Employee!Cynthia S.
The Florence Alabama location was very helpful.Agnes E. | Premières impressions
Great service and friendly staffJohn S.
Very helpful and knowledgeableHeather K. | Premières impressions
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.KENNY M. | Premières impressions
Le client n'a pas laissé de commentaire.Carissa W. | Premières impressions
Le client n'a pas laissé de commentaire.PHILIP A. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Le client n'a pas laissé de commentaire.Sydney B.
DONT SEND EMAILS AT 1020 Pm. YOU SUCK. IM TRYING TO SLEEP. THE PEOPLE AT BOTH ENDS WERE GRAET. BUT YOU WHO ARE IN CHARGE OF EMAIL SHOULD GIVE US YOUR PERSONAL EMAIL SO WE CAN WAKE YOU UP.Ralph K.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Service person was wonderfulTIMOTHY E.
Le client n'a pas laissé de commentaire.Thomas R.
Rates are to high !Mick C. | Expérience générale
Le client n'a pas laissé de commentaire.BRENDA B.
The photos prior to inspection did not have any marks scratches, etc. There was a crack in the truck that leaked and poured rain all over my furniture. Mobile/Online process does not work.Jorden K.
I had this trailer 15 minutes the 6 got trailer didn't recently have a5 foot opening in the gate. Even though the guy told me it was 5 foot. 2000 dollars later I bought a trailer I didn't want because this fact wasn't told. Very disappointedAnthony H.
Le client n'a pas laissé de commentaire.Erica J. | Premières impressions
Service has improved greatly with the addition of more staff.Roger W. | Premières impressions
The place where I got my was goodBobby T.
Nothing-excellent service. Associates were sharp and clean! Answered several questions i had. Again excellent appearance and service! 5 stars âï¸BARRY G.
Not charge twice for rentalBRITTANY B.
Le client n'a pas laissé de commentaire.ANNE M.
U-Haul site does not have you listed for return of trailers.Kenan L. | Premières impressions
Everything went smoothly and we completed our task in less time than I had expected. I will use U-Haul again.WILLIAM R.
I did all my rental stuff online but when I went to pick up the truck it said the key would be in a box next to the stores door. Found the boxes and it never told me which of the 8 one was mine or the code to unlock it. Had the store not been open I wouldn't have been able to even get the truck.Ashley E.
Was so impressed with facility and staff that i posted it on my FaceBook!!RUSSELL W. | Premières impressions
Fantastic new climate controlled storage! They have EVERYTHING YOU NEED!RUSSELL W.
Website allowed me to book a truck for online pickup. My online pickup was changed to store pickup. No kind of communication. Suppose to pick up truck at 8, store didn't open till 9. Wasted a complete hour and paid help. Rented a furniture dolly and it wasn't in the truck but there was a utility so I just used it.BRENT M.
Nice, new, clean facility. Employees friendly and competent. Access thru keypad card was very convenient. Hand trucks provided for loading/unloading. Price within market norm.Kenan L. | Expérience générale
Only would not recommend because costs are too highLacondra R. | Expérience générale
Open ditch across pick-up/return lane due to electrical work. Could not drive across, dangerous to step over.Noble P.
Le client n'a pas laissé de commentaire.Tracey R.
Le client n'a pas laissé de commentaire.Alice M.
The wooden UBox had cracks in the corner joins (the nails were pulled out in 2 points!!) and tie-down points only in the center line of the walls - pretty useless except for holding the walls together. This is not the fault of the Shoals office, but Springfield, VA. The Shoals was the receiving office.Alice M.
Le client n'a pas laissé de commentaire.CHRISTIAN H. | Expérience générale
we have had to move several family members over the years and have always used UHaul with confidence.Sherrie D.
The staff at your Florence center are the best, they have been so helpful in taking care of all our needs. I highly recommend this location for all your moving needs.michael T.
Le client n'a pas laissé de commentaire.RUTHIE P.
Le client n'a pas laissé de commentaire.RYAN P.
Le client n'a pas laissé de commentaire.Alexus S.
Le client n'a pas laissé de commentaire.Shawn T. | Premières impressions
I have storage units in other places. This is by far the best I've ever used.BRANDON H. | Premières impressions
I have probably rented u-haul 10 times in my life. U-haul of the Shoals is the best location I have ever worked with.Brent M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie D. | Premières impressions
Le client n'a pas laissé de commentaire.RANDALL N. | Premières impressions
Le client n'a pas laissé de commentaire.mari l. | Premières impressions
I like the units they have plenty of room inside out of the elements. Not too far away from where I live. WhateverChristopher W. | Premières impressions
Knowledgable, polite, and professional. Top notch people!JOHN T. | Premières impressions
Le client n'a pas laissé de commentaire.Mick C. | Premières impressions
Le client n'a pas laissé de commentaire.Jesse D. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa F. | Premières impressions
At a spur of the moment need, the size and price was exceptional. The provided carts made move in and move out so much easier.Jeffrey A. | Expérience générale
Very friendly staff clean facility.Kenan L. | Premières impressions
Le client n'a pas laissé de commentaire.RUTHIE P. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica P. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN K. | Premières impressions
Very helpful and polite.Justin H. | Expérience générale
Very friendly n helpfulStephanie S. | Premières impressions
The gentleman was very nice and accommodating. The woman who came in to work was very rude. When she first walked up, we were apparently trying to get into the storage area through the wrong door. (Not marked as after hours door only). She wasn't in uniform and came across as a rude, know it all, pot stirring customer. After she put on uniform, she wasn't much better. Her tone is very off putting. Her customer service skills were poor. Not sure if she's actually meaning to be that rude or if she is. Also, we brought a lock from home and we're told we had to use a certain kind for the unit and had to buy one there. Needs access from back of facility to access back units. We were told they had to rent the ones in the back first. Unloading a HUGE uhaul was extremely tiring alone but then having to carry or push everything from the front door, past empty units, to the very last row made it even more so.elizabeth h. | Premières impressions
The facility I moved my storage items into is new. There were a few issues with computer log-ins that came up but they have all been worked out. The units are very clean and the safety that is built into each individual unit is impressive ! I feel my items are safe in their storage unit !Scott B. | Online Move In
Le client n'a pas laissé de commentaire.David W. | Premières impressions
VERY friendly and helpful staff! I'd highly recommend this location.Jay J. | Premières impressions
I was called a liar and told that I would be charged until my truck was returned to the specific location. Will not be doing business with you again.Alissa H. | Online Move In
Excelente StoreJuan R. | Premières impressions
Le client n'a pas laissé de commentaire.Krisna J. | Online Move In
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!