Customer Reviews for U-Haul Moving & Storage of West Oak Lane

5 126 évaluations

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Employees were not pleasant; unenthusiastic; equipment desired unavailable; yet plenty equipment available on the lot; deceptive sales practice;

Khalil W. 
Évaluation :
1

Van was not clean, engine warning light was on, tire pressure warning light was on, gas gage was not accurate on the paperwork. No one reviewed and confirmed the condition of the vehicle for damage, gas or mileage at pickup.

Parris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared J. 
Évaluation :
5

Very good 👍

Albert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gloria c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOLORES R. 
Évaluation :
5

I'd like the closing g time to be 10pm

Deborah M. 
Évaluation :
1

Reserved a truck 2 weeks before need date. Had to go to 4 different locations to acquire a truck. At the 4 location, they said they're was no truck. I called customer service and they spoke to the location representative and found me a truck. Paid for a dolly, no dolly available, had to go to another location to pick up dolly. When dropping off received multiple calls ever to drop off at 2 different locations. When arrived at the location i was asked to do off at, location had no information. Awful experience, very stressful and time consuming.

Debra M. 
Évaluation :
4

The back door of the truck was off it's track. It still worked okay, but was a little dangerous.

Katherine M. 
Évaluation :
5

Paul in the office and Simon in the yard who greatly helped to hook up and decouple the trailer were both fantastic, friendly and very helpful - keep up the great work guys and hope to see you again soon as I'll definitely be back when I need to move again next year!!!

Robert C. 
Évaluation :
5

Everything went smoothly which in these days and times is much appreciated.

Lydia J. 
Évaluation :
1

unprofessional and unethical business practices - inaccurate reporting of fuel in truck upon return claiming I used almost an entire half tank of gas for a 30 mile trip, when I added fuel and returned the truck with MORE gas then when I got it. charged an additional $87 for fuel and a fuel fee, which is completely ridiculous. attempts to call and dispute worthless - on hold for an hour with no answer, trying to use online chat with a 30 minute wait time and then when the representative came on literally give me 3 seconds to reply before ending the chat. 1 star Google review also written. Will be holding charge for fuel from my credit card. Will never use Uhaul again and recommend against your services to everyone who asks

Jordan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maleika S. 
Évaluation :
1

I was charged almost $300 more because my drop off location was changed without me knowing.

Thomas P. 
Évaluation :
5

The staff was very friendly, professional and courteous. The manager has great knowledge of his business and really meets the needs of his customers. Actually goes above and beyond to accommodate the client. Thank you all for the great experience!

Eugene W. 
Évaluation :
3

Actually let customers use mobile check in instead of going through the check in process and then being told “you have to go inside and wait in line “.

Jaliyah R. 
Évaluation :
5

gratuit

Albert W. 
Évaluation :
5

I have used multiple Uhaul locations in the last several months. However the Uhaul location at 7400 Ogontz Ave is my favorite. I don't remember everyone's name at the location, but Tasha at the front counter and everyone else from the guys who prep the trucks has always been helpful and friendly. I appreciate that. That means a lot to me. In a time when quality customer service is on life support I have never felt that I'm inconveniencing the staff by being there. They always make sure that I'm comfortable with renting there. I will definitely come back to this location, as much as possible. I will also recommend this location over the others in a heart beat.

Michael P. 
Évaluation :
3

I had to wait 20 minutes for my trailer because the system was down and no one knew what to do. I arrived at uhaul at 11:20 didn't leave until after 12:00 with no one else in line ahead of me.

Anthony B. 
Évaluation :
5

Very quick no trouble excellent work by employees

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess B. 
Évaluation :
5

Excellent customer service!

Kim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanna J.  |  Expérience générale 
Évaluation :
5

The process was quick and easy. Tasha was very friendly and patient while assisting me!

NAILAH B. 
Évaluation :
5

Great customer service and employees are professionals at work.

Saniyyah H. 
Évaluation :
4

The guy I returned my truck to was professional and considerate I appreciate that kind of Custer service

Sheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
3

Slow. Of all the times I have been there, there is only one person to take care of you. I would rather return when they are open.

Stanley Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny N. 
Évaluation :
1

Natasha Rodriquez was on her cellphone telling her friend how sick she was during the entire transaction. The breaks on the truck was super squeaky and at some point I had hard time stopping at the red light. Lastly I was charged for overnight rental after the manager at the Horsham store Micheal Parsons typed in my contract do not overcharge charge me because my ubox was not available to me and I had to buy a new storage unit at another uhaul location. I will never use this company for UBOX again. Customer service line is a joke and clueless about the reservation. I called corporate they were not helpful either.

Charlita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene A. 
Évaluation :
3

Following the return of the truck, I was overcharged for fuel. I returned the truck with the same amount of fuel as I received it.

AhKeisha M. 
Évaluation :
4

Some of the customer service... when I took my truck back I went inside to try to see how much I owe so I can pay.. they told me the morning crew will take care of it... terrible and they was just behind the counter doing nothing

TERENCE J. 
Évaluation :
5

Good job

DARNELL C. 
Évaluation :
5

Great experience well knowledgeable employees clean clean very clean facilities I had a very beautiful experience at this U-Haul center

Albert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanika K. 
Évaluation :
5

The van said it needed an oil change. The requirements for the • Additional Contact - Will be Called & Verified • Employment - Will be Called & Verified • Relative's Information - Will be Called & Verified • Passport (Not Expired) • Residential Lease Agreement (Current) Are a complete waste of my time.

William L. 
Évaluation :
2

The staff was extremely unprofessional and none of the items I ordered were available when I arrived for pickup.

Leon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina D. 
Évaluation :
2

the level of service provided by the staff was sufficiently lacking. check-out was fine, this time, but checking -in and the whole return process was took entirely too long.

Damieon B. 
Évaluation :
4

Good people there. Need more help. But they were very knowledgeable and Ready.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON M. 
Évaluation :
5

The gentleman that assisted me was terrific. Very accommodating and nice. Give him a promotion!

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra F. 
Évaluation :
5

Very clean very pleasant very nice experience 😊 Thank You

Albert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY J.  |  Premières impressions 
Évaluation :
1

Truck needs service Tire pressure lights on , driver's side window seal broken, additional mileage charge 10 cents from previous rental Not a good experience and will avoid renting ., Have in recent years spent thousands of dollars with uhaul. Expectation is to get my money's worth Negative experience

paul F. 
Évaluation :
5

Best place to work with! Customer service is the best!!!

Amanda C. 
Évaluation :
3

My van was very very dirty both front cab and back.

Delvia W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Catherine J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
3

As I said: it is not helpful that the website is unreliable. This really must be fixed.

Nathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEIGH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston H. 
Évaluation :
5

Great customer service and clean store.

Saniyyah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis J. 
Évaluation :
5

I had great customer service

Terrence L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DianneAshby A. 
Évaluation :
3

Hard return on application

Leonard E. 
Évaluation :
3

I would give this experience a 5 overall. On a Thursday I reserved a 24 hr. rental for a 10 am pickup on Saturday. I received a call on Friday to confirm my pick up but the address was at a different location. When I inquired about the location change, the woman (she identified herself as a supervisor) could not tell me why nor did she have any desire to be of service. She was not very customer oriented, and she interrupted me each time I began to speak. I contacted the 1-800 number and requested a call back rather than wait the 11 minutes on the phone. When the call back came I waited 15 minutes for someone to answer. The rep, Aaron, was very helpful in explaining the process. However, the process does not make sense, a confirmation should not confirmed at a location before inventory at the said location is verified. Aaron did inform me that there was a 10 footer available at the location I reserved it. I also visited the store and they also confirmed that I had a 10 footer reserved for 10 Saturday pickup. Lastly, when I received the truck is was only for a 6 hour rental. I once again contacted customer service and informed the rep of the error. She supposedly placed notes that I had a 24 hr rental. Upon my return that same day, I was charged for two days. The additional day was refunded but I had to make a trip back to the facility to ensure that it was done. Thank you for requesting my feedback.

Aaron G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C. 
Évaluation :
5

5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!

almeta p.  |  Premières impressions 
Évaluation :
5

Rien

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prathusha M. 
Évaluation :
5

It was great

fredina L. 
Évaluation :
3

Help the customer locate the truck instead of sending them on their way with a key. At least the customer an idea of where the truck is parked.

Samantha H. 
Évaluation :
5

My favorite u-haul place on Earth. I tell everybody about it.

Ryan T. 
Évaluation :
3

Gas low, side mirror cracked terribly, over an hr wait time despite reservation. I did need to keep the truck an extra day and when I call, the hold time was 33 minutes. I had forgotten I was on hold.

Johnetta P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaseem G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Make sure the cabin is vacuumed and wiped down. Everything else was great! It really means a lot with all the stress of moving.

Anika C. 
Évaluation :
5

Very professional staff, very helpful! Maybe have more people manning the desk? I understand that we came in literally right at opening but the poor guy was checking out two of us at once since a line was growing behind us and he was alone. Still got through fairly quick!

Kathleen G. 
Évaluation :
5

It was obvious they were short staffed but those 2 guys worked their butts off to accommodate the 10-15 people in line. One ran the counter & the other hooked up trailers, checked n trucks, etc. EXCELLENT STAFF AND THANKS

TYRPNE B. 
Évaluation :
4

This was the only location where a 6'x12' trailer was available, so I didn't have much choice in locations. It was a 30 minute drive to get there, but the customer service was excellent. The rental paperwork was fast, they had the trailer ready when I arrived, and the man who hooked it up was wonderful. We were on our way faster than expected.

Christine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

Horrible customer service and employees said they didn't have a truck waiting 46 minutes, delayed my move and had people upset with wait

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy K. 
Évaluation :
1

Vehicle Upkeep

WESLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raheem T. 
Évaluation :
4

More attentive employees and better trucks. Every time that I would brake the truck would jerk so hard, scared me and my passenger Every time. It would also drive like it was in the wrong gear. I've been driving UHaul vehicles for over 20 years 

Andrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tramango R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Good business

Walter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison C. 
Évaluation :
5

Excellent service à la clientèle

Saniyyah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Customer service was awesome! Everybody was very pleasant, patient and helpful. They Rock!! We will recommend to everybody. Thank you. See y'all next time.

Michael S. 
Évaluation :
4

make sure the tire indicator lights are NOT on

Robin M. 
Évaluation :
5

Everyone was extremely friendly and helpful

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Truck was dirty, the roof was poorly patched and allowed water in soaking everything in the middle of the truck

Justin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYVON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
5

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. Le meilleur

zehinda w.  |  Premières impressions 
Évaluation :
5

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

zehinda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raheem W.  |  Premières impressions 
Évaluation :
4

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

sharon d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zakira k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabatha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josette C.  |  Expérience générale 
Évaluation :
5

very friendly and professional

sherri d.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHENELLE S.  |  Expérience générale 
Évaluation :
5

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Gwyneth M.  |  Expérience générale 
Évaluation :
5

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Lynette B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy c.  |  Premières impressions 
Évaluation :
5

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

STEPHENNA G.  |  Premières impressions 
Évaluation :
3

Too expensive

Kimberly S.  |  Expérience générale 
Évaluation :
5

The staff were very helpful with all of my needs.

Anissa W.  |  Expérience générale 
Évaluation :
3

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Timothy K.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane J.  |  Expérience générale 
Évaluation :
1

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Lacie N.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

beverly f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamaya B.  |  Expérience générale 
Évaluation :
5

Great service

DANIEL I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian n.  |  Expérience générale 
Évaluation :
5

The manager on duty was very helpful and took care of me when I was there

Kaleem S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT Z.  |  Expérience générale 
Évaluation :
5

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

JOHN C.  |  Expérience générale 
Évaluation :
1

The staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone

tyrone h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA J.  |  Expérience générale 
Évaluation :
5

Staff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.

shray w.  |  Premières impressions 
Évaluation :
3

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. Je

Jaime T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candis R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janeen w.  |  Expérience générale 
Évaluation :
5

very satisfied

JOHN C.  |  Premières impressions 
Évaluation :
5

Uhaul storage company values their customers with 100 % customer satisfaction.

JULIET B.  |  Expérience générale 
Évaluation :
5

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

robert m.  |  Expérience générale 
Évaluation :
3

Merci.

Carolyn B.  |  Expérience générale 
Évaluation :
2

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

BRIANNA J.  |  Premières impressions 
Évaluation :
5

The staff was INCREDIBLE. They were extremely helpful.

Jeffrey R.  |  Expérience générale 
Évaluation :
5

The workers outside was very helpful

Kathleen C.  |  Expérience générale 
Évaluation :
4

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Merci.

Sam T.  |  Expérience générale 
Évaluation :
5

Great staff. Great facilities

Stanley S.  |  Expérience générale 
Évaluation :
5

Great Manager.. very personal, helpful with a great staff

JANET G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B.  |  Expérience générale 
Évaluation :
5

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Merci.

charles y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Premières impressions 
Évaluation :
5

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn't work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

DEITRA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane E J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Expérience générale 
Évaluation :
4

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..

Kathleen C.  |  Premières impressions 
Évaluation :
2

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leon J.  |  Expérience générale 
Évaluation :
4

Repair sign in/out pad at front of lot.

Irma B.  |  Expérience générale 
Évaluation :
5

Tiffany and staff went way beyond job descriptions to help

Barbara S.  |  Expérience générale 
Évaluation :
3

Nothing additional to report, it went as expected.

Leon J.  |  Premières impressions 
Évaluation :
5

He had amazing customer service

calvin m.  |  Expérience générale 
Évaluation :
5

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Barbara S.  |  Premières impressions 
Évaluation :
5

It was a very good experience

CHARLES D.  |  Premières impressions 
Évaluation :
5

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

KONDA P.  |  Expérience générale 
Évaluation :
5

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Renee S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful in an already stressful situation

Keosha D.  |  Premières impressions 
Évaluation :
5

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

carlton h.  |  Premières impressions 
Évaluation :
5

Thank you for your services greatly appreciated

kendra r.  |  Expérience générale 
Évaluation :
5

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  Premières impressions 
Évaluation :
3

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Steven L.  |  Expérience générale 
Évaluation :
5

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  Premières impressions 
Évaluation :
2

The staff didn't open on time and it cost me money with my moving company

tracy j.  |  Expérience générale 
Évaluation :
5

staff was very polite

Rosa W.  |  Expérience générale 
Évaluation :
5

Been using this facility for years, never any issues. Great staff!

Karla D.  |  Expérience générale 
Évaluation :
3

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

GWENDOLYN M D.  |  Expérience générale 
Évaluation :
4

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Julie k.  |  Réservation 
Évaluation :
5

Great staff, computer system a little outdated.

Steven H.  |  Expérience générale 
Évaluation :
4

All service staff were genuinely helpful and friendly. The are just never enough staff on site to manage the wait to be helped. I've stood in line longer than 25 min for service.

CHRISTOPHER B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page