Customer Reviews for U-Haul Moving & Storage of Westland

1 863 évaluations

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol h.  |  Expérience générale 
Évaluation :
1

I booked a truck and UHAUL canceled my reservation at the last minute, causing me all kinds of headaches.

DARREN K. 
Évaluation :
4

Air conditioning kept going in and out during my use, and starting it up was a bit difficult because if shifter wasn't completely in gear it wouldn't start. I've had better running trucks from u- haul.

Theresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E.  |  Expérience générale 
Évaluation :
5

Delivery was smooth and timely and customer service was very helpful. The boxes were missing a couple dozen furniture pads but I was able to pick up extras at a nearby Uhaul location for no additional charge.

Luke K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Venkatesh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

I can't think of any improvement suggestions.

Warren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B.  |  Premières impressions 
Évaluation :
1

I had the absolute worst experience with the people who asee the phone at the phone number (734) 721-8611. When my box was delivered the latch was bent and I was unable to access my box. I called to find out what the proper procedure is to get it open. I was told they would message someone and give me a call back in a few minutes. After waiting an hour for a response I called back for an update, there were still messaging. I was in a rush because I had movers and we couldn't get anything out of the box. I explained this to the Kaitlin and Faye( I believe). Kaitlin was extremely rude. I was trying to gain clarity about the situation and why it was taking for long to figure out a solution. I asked if this was a unique situation. I asked what they were messaging instead of calling, I was told they were doing the best the could with the messaging. I think that's TERRIBLE communication espy if that's the only way they can communicate. Im the middle of me asking questions. Kaitlin stated she would have to put me on hold to her things figured out, my questions were never answered. I was told the GM would come out after getting thing closed up. I had to run out, so I asked for an ETA and a call before she came because I needed to run up the street. I had a friend go over while I was gone. When I called for an update I was told the GM stopped by and my landlord was there and she didn't have access to the box, which was impossible because the box was outside and my Landlord is sick in the hospital. I stated this and I was told the GM was going home and not coming to open my U box. I got very upset at that point and asked for them to waive liability just in case I needed to hammer it to open it. They continued to tell me if I broke it they would charge me an unknown amount, so I would have to wait. I explained that I would open it myself out of frustration. About 30 minutes later I got a call from Amanda who stated she would come out in her personal car to open the box to prevent me from being charged. She gave me an ETA and showed up to open the box. She was very helpful and polite. But the process was terrible!!!! I lost My Movers they had to leave after waiting an hour, so I ended up moving alone. WORST move of my life

kiara P. 
Évaluation :
2

the line was so long. once i got to the front the computer system was really slow that i just stood there for so long while it processed. once i got my truck no one was there to help me load my car on the dolly. they told me i had to purchase assistance and get back in line. i was in line for over 2 hours. the key was jammed in the truck and the manager blamed me. i left feeling so un-cared for.

Virginia M. 
Évaluation :
5

Service was good. Had left my garage door opener. Didn't have a problem with going back to getting it. Good facility 

DIANE M. 
Évaluation :
1

First off, I had to drive to a different location because the location I had placed an order for a month prior didn't have the truck I ordered. When I got to this other location I was told the truck was working and safe, but had minor issues and it also had no fuel in it, so I instantly had to go fill it up and put $120 into it. Right after that I learned as I drove home that the minor issues were transmission issues with this truck, it started out only going 55 mph max, and finished the drive only going 30mph max. After being only hold with Uhaul roadside assistance for a few hours they finally were able to send someone out to look at the truck….at midnight. The service mechanic claimed the truck was not fit to be driven. So not only could I not finish my move, but I wasted $120 in gas that I couldn't even use. On top of this Uhaul gave me a truck that not only put my safety at risk but everyone around me at risk.

Kyle S. 
Évaluation :
1

I was told to have uhaul back by 7 the following day but they called me a little after 2 saying it was late and charged me for another day.

Lakisha B. 
Évaluation :
4

Our cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.

Debbie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
3

The check engine light was on when I picked up Uhaul and stayed on the whole time I had it.

Armani R. 
Évaluation :
5

U-haul Largo Florida driver, Vanessa, gave accurate time forecasts of Ubox delivery and pickup. Her competent efficiency was a huge improvement over your competitors.

allen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNDONTEZGIRAR P. 
Évaluation :
2

They didn't have any people to unhook the trailer, and no one inside was there to help, it took to long to get trailer.

Louis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Burnette B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmett A. 
Évaluation :
5

Paige and her staff were super helpful. They Couldn't have been any nicer!!!!!

MICHAEL PHILIP T. 
Évaluation :
4

Used 24 hour drop off. Place was clean, and the lot was organized.

ERIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie S. 
Évaluation :
3

It was very difficult for me to make the adjustments on the toll cart without having proper tools to do so. As well as traveling and the dark and in the rain made it very difficult to do maintenance on the cart. I appreciate your consideration on the price. I feel the U-Haul attendant was aware that the cart was not functioning properly. But I could be wrong.

Reginald H. 
Évaluation :
5

Friendly staff, great service and nice equipment.

Brett T. 
Évaluation :
3

trying to make a payment and can't get a response

aloysius w.  |  Expérience générale 
Évaluation :
5

Everything was great from the Wayne location but I rented a 26 truck from Plymouth and then they waited til I waited in line to tell me they don't have that truck. Couldn't call or email me! Then I had to drive all the way to Wayne for things to be done right. I wasted 2 hrs plus gas going through that.

HAZIM H. 
Évaluation :
5

Great service.. Thank you...

Edward J. 
Évaluation :
4

I was overcharged. I kept the equipment one day over and they charged for two days. I called to resolve this and wasn't able to get assistance over the phone. I feel stolen from.

Aaron C. 
Évaluation :
5

Equipment was not as clean as I would have liked it but it was functional and worked well. Employees were very nice and helpful and made the pick-up and drop-off the trailer easy.

John H. 
Évaluation :
5

Everyone there was so helpful and friendly. Would highly recommend this location for your rental needs. I was treated like a old friend, thanks

Walter K. 
Évaluation :
5

Writing a complaint letter - please contact me.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
4

loose tile in bays

Bob R. 
Évaluation :
5

Both staff members I dealt with were terrific. Handled things well, and with great attitudes despite the late hour and many people in line. The check in clerk had many obstacles in her path and remained steady, effective and focused all while being friendly. They both deserve raises!

DESIREE NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

First time unit user and the entire process was very easy and the staff was very helpful

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Great service

Kimberly D M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith m.  |  Premières impressions 
Évaluation :
5

Great customer service and the reps were very patient and helpful, even when there was a long line.

Nuri F. 
Évaluation :
4

Fix your webpage and app so pre check in and equipment return will work

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYRETTAROSA S. 
Évaluation :
5

Dawn was very efficient and informative, would definitely recommend

michael K. 
Évaluation :
1

i arrived at the location, i waited 15 minutes before i had to knock on few doors, finally i get the mechanic's attention, the attendant arrived 5 minutes later. i asked for a dolly, i got charged for it, but she forgot to give me the dolly, i was late already and assumed it was inside the van. i called customer service and explained that i dont have the dolly, but you charged me 7,99 anyway. there was a mistake in the odometer reading by a 1000, so you charged me 400+ doller's i have a picture of the odometer shows that i didn't drive over a thousand miles in 3 hours.

Housam H. 
Évaluation :
5

Beautiful facility/storage. Very clean and well organized.

Mariah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
2

Every time I call no one answered at the location that I was calling. That was Michigan and Arizona. The phone would transfer to another location or go to voicemail. No none called back. I was told that my U-Box would be delivered to my home when I scheduled in Michigan. Also I was under the impression it was included in my payment and Arizona said not only does it work that way but it will cost extra. My U-Box was supposed to leave Mi on the June 21st and didn't leave until the June 27th. When I went to pick up my U-box I was there for over 30 minutes with only 1 person working up front and she said the other 3 guys were standing in the back talking. She had to go in the back two time to get assistance. I will never use U-haul again or refer the any one to them.

Wanita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Great customer service fast in and out.

Ethan L. 
Évaluation :
5

Everything was great, but probably give the current staff more help.

REGINALD P. 
Évaluation :
5

Excellent service. I was there july 16th and there was only 1 lady working. There was at least 20 people ahead of me and people kept comming in. She worked 3 windows at once and answered the phone. This lady was amazing and had a great attitude. I couldn't give her enough compliments. She sure does deserve a raise. She did the work of 3 people . Overall I had a great experience. Went back Sunday and they were just as friendly. Yes I would recommend uhaul in westland michigan.

Laurie D. 
Évaluation :
5

No a. Thing it was a good nice people

Robert H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Very helpful and Friendly! Have used twice and will definitely use again!!! Prices are great also with the specials they run!!

Raymond O. 
Évaluation :
5

Great location and service

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Customer service was amazing and every person I talked to along the way excellent and friendly. Really impressed. But kudos to my pick up and delivery folks.

Adrain L. 
Évaluation :
5

I think the text is missing for the above choices.

Bob R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaPorcha J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
1

I was over Charged for Miles on the Truck also it took me 2 hours to get the code for the keys had to call the 24 hour hotline 5 times to get the code also when I returned truck it would not allow me to return so I had to call the number again wait a hour so I was charged fee for a truck I could not use.

Regina B. 
Évaluation :
2

Trailer was not clean. Previous renter hauled mulch and there were also Japanese beatles. I was accused by return check in staff, of unhooking the trailer due one of the 3 chains not being installed correctly. Uhaul's check out picture showed they hooked the chain incorrectly. Check in staff was beyond rude.

clayton L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIU T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Biancia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard E. 
Évaluation :
5

I Was Moving My Duughter Out of Her College Apartment to Her 1st Job in Denver, Colrado. Full 10-0 Van Towing Her Vehicle. U-Haul Call Centers Spot on Locating a Center For zpick Up Of Both Rentals, But Also Locating a Center to Accept Both Rentals upon Arrivsl. Very Helpful, Reassuring, Knowledgeable And professionally Hands On. WELL DONE !!!!!!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SeongHyeok M. 
Évaluation :
5

Great Service

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vhonjele V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
5

Love using U-Haul when needed. Only thing I think would be cool is if there was some sort of rewards type deal. Especially when you rent something on a regular.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY D. 
Évaluation :
5

Absolutely great staff, systems and equipment! I can not think of something to improve.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

No improvements, everything went fine, very helpful and courteous thank you

DUANE F. 
Évaluation :
5

I am happy this location got a couple Ford Transit vans. I rent a cargo van every month. I publish a couple local papers. So I am in and out of parking lots delivering 30 000 papers. The Transit Van has much better visibility and more space in the back than the GM models.

DONALD RAYMOND-C N. 
Évaluation :
4

Did an after hours drop off, did not get to interact with anyone.

Rachel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
1

The drivers were very helpful. UHaul just dies not have people who understand how U boxes work who answer the phones. Instead of finding out the answer they choose to hang up on you.

Jennifer R. 
Évaluation :
3

The associates should greet and communicate with the customers that walks in. Letting them know you'll be with them and that you are helping someone. I went to this location twice and both times i was not greeted by anyone, had no idea what was going on. Then I witnessed the GM Paige rudely yelling at an employee that was working really hard as if we was supposed yo be doing everything by himself. I did not like that at all. Yes the lobby was full, but he was working and moving pretty fast if you ask me to be doing his job alone. Then she made him call in the other lady to help her with the customers in the lobby, then left the lady alone once the lady came in and helped the next Set of customers. She didn't even say to us hey i need to go do something else to get you all out of here, she just yelled at her employees, and left. She was nasty and i didn't like it. The truck however was clean, but it had bad breaks and wheel alignment was off

Eric M. 
Évaluation :
5

Great experience. Very friendly and fast.

Greg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damo P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bailey H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith T. 
Évaluation :
2

Our rental was two hours late, putting everything behind for the day. When we arrived to rent our truck, they realized it was not there. She then called someone to tell them that they were supposed to be back at 10:30 which was 3 hours prior. We were turned away and had to come back. I just felt like someone should've been on top of that already. The people at the front who work here are just not very friendly. I understand that customers can be difficult and rude but you have to try your best to keep it together for the other customers and not take it out on them. I went after the fact days later to purchase tape and was standing at the front for almost 4 minutes without even being acknowledged. I asked if I could purchase the tape because no one was saying anything to me. I know the person was helping another guest, however they lack people skills at this location. She rudely said "I am checking in a truck right now." Being in customer service for over 10 years myself, I've seen it all. A simple hello can go a long way. This facility is nice and clean and the trucks are nice but the 2 women who are considered owners should seek training for dealing with the public. There is a 3rd owner who wears glasses and she was fine to deal with.

Victoria M. 
Évaluation :
5

The person that waiting on me was so helpful. Even though she was very busy, she treated us with top notch customer care. Merci

Gil W. 
Évaluation :
5

Very well kept and excellent condition.

Denise Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle M. 
Évaluation :
2

Assure you have their reserved and checked in rental. As well as not loan out defective equipment.

Jalen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY JEAN H.  |  Expérience générale 
Évaluation :
5

Everything was great. No problems

IOLA S.  |  Premières impressions 
Évaluation :
5

Location and services met my needs for short-term storage. Would use this facility again!

Vanessa P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn J.  |  Expérience générale 
Évaluation :
5

So far, I am very satisfied with the services offered at this location! Thank you very much!

Jose-Loureus P.  |  Online Move In 
Évaluation :
5

I thank you for all you did for me thank you. thank you. thank you

Lillian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annae s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionna M.  |  Expérience générale 
Évaluation :
5

All very convenient

jane f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffreyallan M.  |  Premières impressions 
Évaluation :
5

Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.

Erik S.  |  Premières impressions 
Évaluation :
5

Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.

DONNIE LORENZO M.  |  Premières impressions 
Évaluation :
1

The owner rude and unprofessional

Marcus H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA EBONY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROYNIQUE LATRECE H.  |  Expérience générale 
Évaluation :
5

Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well

malcolm r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXWELL CHARLES K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Expérience générale 
Évaluation :
5

Cashier was more than helpful

Keiara H.  |  Premières impressions 
Évaluation :
5

Dawn and Tyler were always very helpful and friendly.

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

StClair M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robertearl R.  |  Expérience générale 
Évaluation :
5

Thank you for the storage unit. The staff is very nice to me 

TRACEY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
5

Excellent experience with this facility. I would not hesitate to return here, should the need arise.

David C.  |  Expérience générale 
Évaluation :
5

Well customer service nice and clean outside, storage as well

Asif R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell J.  |  Expérience générale 
Évaluation :
5

I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects - access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!

James K.  |  Expérience générale 
Évaluation :
4

My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com

DECARLOS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asif R.  |  Premières impressions 
Évaluation :
3

Water got in my unit when it rained.

KAREN JOYCE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal W.  |  Premières impressions 
Évaluation :
5

Need more help just like everywhere else

john g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY E.  |  Expérience générale 
Évaluation :
2

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn't have anymore units near the door. Waste of time.

Kelli J.  |  Expérience générale 
Évaluation :
5

Helpful friendly

Ricky G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P.  |  Premières impressions 
Évaluation :
5

Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.

Pamela C.  |  Expérience générale 
Évaluation :
5

Great experience

Snu S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEONARD H.  |  Premières impressions 
Évaluation :
1

I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus

SHERI LYNN N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Awesome, friendly, helpful staff

Linda P.  |  Expérience générale 
Évaluation :
5

Only thing if you don't put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem

Kevin A T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler I.  |  Expérience générale 
Évaluation :
3

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that's my only complaint. Everything else was great.

Quinton M.  |  Expérience générale 
Évaluation :
4

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Jamie R.  |  Expérience générale 
Évaluation :
5

Good experience thank you

Jason C.  |  Expérience générale 
Évaluation :
1

Poor customer service from the manger position will not be using u-haul storage ever again

TILMEN T.  |  Expérience générale 
Évaluation :
4

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn't reach my things, but it was never cleaned up! I did bring it to the offices attention!

dani j.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and went above and beyond to be helpful!

BRITTANIE MARIE H.  |  Expérience générale 
Évaluation :
5

Overall best experience Worth the money

Snu S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laroice T.  |  Expérience générale 
Évaluation :
5

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

cheryl l.  |  Premières impressions 
Évaluation :
1

Please refer to my earlier review included in my e-mail dated Aug 22, 2021

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renette M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G.  |  Expérience générale 
Évaluation :
5

The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Merci

Lori R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE DENISE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keshawn M.  |  Premières impressions 
Évaluation :
5

Paige was very helpful and friendly. Wonderful experience.

Linda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer C.  |  Premières impressions 
Évaluation :
3

I feel that if a person doesn't need another whole month, some money should be given back to renter.

CLOTEE M.  |  Expérience générale 
Évaluation :
5

Pleasant experience with knowledgeable, helpful staff

Vanessa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
4

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

George M.  |  Premières impressions 
Évaluation :
3

I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.

Lila K.  |  Expérience générale 
Évaluation :
5

The workers were helpful and friendly. Very happy with my experience

Madison L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
4

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Jamal J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Portia C.  |  Expérience générale 
Évaluation :
5

Justin Pierson was especially helpful. He went out of his way to help.

Lauren M.  |  Premières impressions 
Évaluation :
5

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Naomi H.  |  Premières impressions 
Évaluation :
1

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

George A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTANIE MARIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucian N.  |  Online Move In 
Évaluation :
5

Bien

FRANKLIN A.  |  Premières impressions 
Évaluation :
5

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Merci.

Marcia D.  |  Premières impressions 
Évaluation :
3

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Gary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john r.  |  Premières impressions 
Évaluation :
5

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

Kennethjoseph K.  |  Premières impressions 
Évaluation :
5

Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.

joan l.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zijin C.  |  Online Move In 
Évaluation :
5

Everyone was very polite

Wanita M.  |  Premières impressions 
Évaluation :
5

We love the convenience!

Lisa S.  |  Online Move In 
Évaluation :