Customer Reviews for U-Haul of Boulder

6 938 évaluations

4640 N Broadway   Boulder, CO 80304
(HWY 36 and North Broadway)

(303) 442-2655

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 442-2655

4640 N Broadway
Boulder, CO 80304
(HWY 36 and North Broadway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DOYLE E. 
Évaluation :
5

Nothing, I could not wait to give this place 5 stars, Joshua and team were so very awesome!

kenneth R. 
Évaluation :
5

Workers were extremely helpful and friendly. It was an easy and process.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
3

Busy morning only two guys working so the attitude was a little rushed and harsh... Pulled up unloaded no direction or assistance... I went inside to see if I needed to do something went outside and was literally standing next to.the guy when he started yelling who's vehicle this was I said it was mine and he takes off walking around my van and I'm saying yo dude I'm right here.. he starts taking off the trailer I ask if he needs me to do anything he says no so I said do you need paperwork he says no I'll email you a receipt... Yard is small and crowded I'm trying to do a twenty point turn to turn around meanwhile he puts the trailer right in my way.. was glad to get out of there. .I did actually get a receipt... Get them more help it's a busy college town with lots of college kids returning right now

Chris J. 
Évaluation :
5

free beer with every rental....

Charles A. 
Évaluation :
4

The place was swapped. Cars going every direction, another guy trying to unload a car carrier, etc. I did not even go into the office. The guy just said to park it. But I am sure this was a moment in time, so not reflective of the location.

Steve P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Griffin S. 
Évaluation :
3

The guys in the store were very "relaxed". We stood there for several minutes directly in front of them before one of them even asked us if we needed help. (The other one was in a dispute with another customer).

Shannon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JOHN B. 
Évaluation :
5

Easy process and great costumer service

Uriel L. 
Évaluation :
5

Some construction on Broadway but not much you can do about that. Staff were immediately available, very kind, very pleasant to interact with, very efficient. Returning my trailer was very easy and pleasant.

James C. 
Évaluation :
2

it was extremely difficult to get into the lot, and there was no clearly marked location for after-hours drop offs

Zachary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth B. 
Évaluation :
3

There was one guy working and while he was doing a great job, he needed more help. The truck had not been cleaned - melted candy bar in the glove box, foot prints all over the passenger windshield, and doggy snot all over the windows. Should improve staffing at this location so the guy working there has help and the trucks can be cleaned properly.

Kim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil C. 
Évaluation :
5

All excellent

clay J. 
Évaluation :
5

No Improvements need. Everything was great!!!

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosio L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy T. 
Évaluation :
4

It's not about the location, as noted in my other review. Jason was great. The location is a little bit of a cluster because of where it is located, and the construction happening just outside so it makes it hard to maneuver the equipment in and out of there. I think once the construction is done it will help a lot.

Riley N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole C. 
Évaluation :
5

Single employee there was excellent but unfortunately had a long wait because he was alone and had a long line of customers.

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

I got lots of help and appreciate it!

shawn L. 
Évaluation :
5

Mileage needs to be worked on. Otherwise it's best!

Jordan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nana Yaa A. 
Évaluation :
4

Women who I Spoke to on the phone to rent from was NOT friendly She needs training everyone at the shop was very nice

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
5

MovingHelp was absolutely TERRIBLE. Workers showed up late due to late dispatching by their "boss". They do not answer the phones, texts or emails. They were abusive to me and my wife afterwards, trying to blame us for their lousy business practices. We felt totally ripped off by MovingHelp. Their managment staff take advantage of people who are under stress & moving. They would not pay the helpers, so I paid them out of my own pocket. Now, I want my $230 refunded from MovingHelp!

Stephen S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Saumya B. 
Évaluation :
3

I booked this trailer for a different location. When I arrived at the location. They explained that they don't have trailers and that my reservation was sent to the 4640 Boulder location. When I arrived at the 4640 location they informed me that they didn't have my reservation and don't know what the 1391 Empire Rd. sent me there. This has happened once before with Uhaul. I'm very frustrated with this! If this happens again I will likely not work with U-Haul in the future.

Lonnie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga G. 
Évaluation :
5

These guys are the best, Andrew and JOHN perform at the level that provide the standard that all others should be held to. Definitely the most professional and easy to work with U-Haul location that I have had the pleasure of dealing with. A+

BRUCE B. 
Évaluation :
5

Customer service at this location was excellent!

John P. 
Évaluation :
2

poor communication between customer service and store location resulting in poor customer satisfaction.

Claire S. 
Évaluation :
5

Nothing!!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brice J. 
Évaluation :
5

Very nice and friendly staff and the return location.

Sherri A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDU L. 
Évaluation :
5

Be a little more clear about the mileage/gas fee?

Jared T. 
Évaluation :
5

convenient and good pickup truck for my job

Terrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

I have recommended this location several times.

Kevin R. 
Évaluation :
4

This is the second time that the extra items we ordered (blankets, dolly) were not in the truck.

HARALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Great experience! Very helpful and polite:)

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY C. 
Évaluation :
5

Fast and customer friendly receiving process. Positive attitude.

alain E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
5

Nothing. I was so pleased to get a call the day before I was scheduled to pickup the truck to let me know I could pick it up a day early with no additional charge! This made our move so much easier.

Tamera R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conrad C. 
Évaluation :
5

Friendly, effecient service

Benjamin S. 
Évaluation :
5

Great service at this location.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Nothing, they were terrific!

matthew Y. 
Évaluation :
3

I was not given the trailer I was supposed to get so it created issues when I went to turn it in but your help desk resolve the issue. The one huge criticism I would have about the place is the one guy that was there was Getting the trucks for renters was driving the vehicles like crazy in the parking lot, flooring the gas and slamming on the brakes because there were a lot of people waiting. I think he was trying to hurry but that was totally obnoxious the way he was driving and moving equipment. It was a very bad example of How do you want your customers to drive your trucks or maybe you don't care.

Randal Y. 
Évaluation :
4

Just a little understaffed right at opening

Cristy F. 
Évaluation :
1

Charge the correct amount. I was overcharged and the location refuses to correct it. Customer service is beyond poor and the business practices are shady at best and borderline illegal.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug J. 
Évaluation :
5

This place in Colorado was awesome! I hope U-Haul at least gives me a call!

Christian G. 
Évaluation :
5

The personnel was very polite and friendly. They work really fast and helped me unlocking my hitch system's lock.

sharmin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke N. 
Évaluation :
1

The equipment was great. But while I was there I watched someone walk in and request a truck. What followed was shocking. The person at the computer - NOT the person who was assisting me (that man was great) - immediately dismissed the request. “You're not getting one of those here.” He went on to explain “that's not my problem” to every question the customer asked. The customer asked if there was anyone else he could work with and the person said “no. I'm the manager”. The manager went on to say he didn't know if he even wanted to rent to the customer. I cannot explain how weird and unjustified the manager's actions were. The customer was acting civil and professional. The manager was a level-10 jerk. I'm guessing that's why the location has such poor reviews online.

SeanC C. 
Évaluation :
5

Jason was wonderful to work with at this location! When dropping off our truck and trailer, he was very friendly and easy-going and made the process extremely easy.

Calvin T. 
Évaluation :
4

The location, and staff was very service minded. The truck was good. It was quite difficult to order online. The staff at location helped me out, did find a new solution, and gave exelent service. I give a six out of six. Generaly about review as this: It is almost never included a review of the company or the management higher up. I was a t a gassoline station first to rent U haul. The staff was not allowed by U haul to find a solution. The net based ordering was not quick/easy. I would give a 3 out of 6 to U Haul company and management.

Pal Even Rogneru G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
1

Totally SHIT service. They refuse to ever answer their phones. Instead, they transfer their calls to the bullshit call centers (who put you on hold for 50-60 mins. What a joke!!! I've used Uhaul for yrs but every time now I ask myself why I subject myself to such shit service. 臘‍♂️

RIAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
4

Everything was great but tried calling to extend but line kept ringing. They were busy but I needed to make one more tile and couldn't get in touch to get an ok without being late. But great experience overall

Jose A. 
Évaluation :
5

Nothing. Everything and everyone was wonderful!!

Betty D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey J. 
Évaluation :
5

service is super fast even when you return the equipment, there is some guys waiting for you to receive it and get it from you. I give 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

LEODEGARIO O. 
Évaluation :
5

Very good equipment and personnel

John K. 
Évaluation :
5

Le service a été excellent. The main person that helped me (I forget names easily) was great and very friendly and helpful. Merci!

Weston H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill V. 
Évaluation :
3

The gas tank was only 3/4 full when I picked it up and I returned it 9/10 full.

Ian L. 
Évaluation :
4

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

ed h.  |  Expérience générale 
Évaluation :
1

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Elizabeth K.  |  Expérience générale 
Évaluation :
1

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Katie M.  |  Expérience générale 
Évaluation :
5

Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!

Bethany F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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