Customer Reviews for U-Haul of Burlington

7 841 évaluations

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The Moving Help description of "load/unload" is highly misleading as it does not cover both addresses.

Cindy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise A. 
Évaluation :
4

Very friendly and efficient staff at this location. Truck came to us on empty but we received more than full credit to leave it at 1/4 full and it basically paid for our rental. The only issue and not their fault was that the reservation system had us picking it up in Williston vs Burlington but I was made aware of it via phone call…their online system what not caught up. It would have been nice to be able to leave it it Williston where our storage units were but we had to drive back down to Burlington after a long day. Otherwise it's easy to reserve and pick up

Darlene C. 
Évaluation :
5

Nathanial is the best! I have worked with multiple Uhaul locations and he is an all star!

TheNature C. 
Évaluation :
3

I did not know I would be charged $25 for a "cleaning fee." This is an unfair added hidden cost. All that was needed was a quick sweep of the back--1 minute.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYCE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Riverside store was great and helpful but U-Haul main core phone system was horrible!!

Carey K. 
Évaluation :
3

Not sure I would recomend. I ordered pads that were not provided. Final billing had nickel and dime charges not understood (exc. from fine print.. Overall not a great experience.

Mark J. 
Évaluation :
4

The location is great and the truck was fine, but the after hours return process is ridiculous. Having to submit multiple pictures for proof, including the parking lot. When I tried to add a second picture to the odometer/gas gauge, it failed and I had to start over. Then the odometer entry kept disappearing. It took over a half hour of my time when I was very tired, when it used to take but a few minutes. That's on you, uhaul.com.

James B. 
Évaluation :
4

Needs more help at the reservation counter. Only one person there. Very busy location. Otherwise, everything was fine.

lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

This location and the team here are great. My overall U-Haul experience sucked. We had reserved a 15' truck over a month ago. The day before our rental, they called to let us know it was not available at the location we chose. Instead, we were meant to pick it up 90 minutes away, from a location that was closed on Sunday, where there is no reliable cell service to use the app for pick up. So we had to drive to Burlington from Montpelier and rent a panel van. We then had to make 2 round trips of over an hour to move our stuff. Awful experience. Again - nothing to do with the efficient and friendly team here. Just U-Haul in general.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara J. 
Évaluation :
4

24/7 truck share is great, but the different levels of certainty you'll get the vehicle you reserved is unforgivable. Seems like a terrible practice. Nice people at this location!

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Excellent service. Perfect install. This is my 2nd hutch install on 2 different cars. Both times, highly satisfied!

Jane S. 
Évaluation :
5

You might LIST "out of state one way rental charges for customers to see. I was stuck and needed to rent a one-way 5x8 covered trailer, thought I was getting a great price, but then again "LISTED PRICES VERY MISLEADING". Probably will not be a return customer, may invest on owning my own covered 5x8.

gary C. 
Évaluation :
4

I don't think you can. The man that helped us was super knowledgeable and friendly. The trailer was in perfect condition. It was fast and easy.

Debra E. 
Évaluation :
5

Incredible service.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
5

Always quick and easy. Nice staff. Nate is great!

Jacob D. 
Évaluation :
2

The person who I picked up the keys from first tried to charge me twice for the protection package even though I paid for it online. He didn't even deny that I already paid for it. He also didn't tell me that I would be getting a text asking for approval of the equipment, so the link expired and I had to call the helpline. However, the employee I dropped the van off to was very nice and helpful! As was the person in the helpline!

Erin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Deliver and pick up at my house!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary-Jane H. 
Évaluation :
5

Brad was very helpful with a last minute rental!

GORDON S. 
Évaluation :
5

Great experience. We were able to get exactly what we needed and we appreciated the billing being made clear

Sarah P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne G. 
Évaluation :
5

Excellent customer service!

Amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Small team there seems overworked, although trying hard to keep up - add staff!

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
3

I rented a 20 ft van and a car trailer from this location. I did a walk around and I didn't see any damage. When I got it home and started packing, I saw a bubble on one of the tires sidewalls. When roadside assistance came, he said one of the tires was blown out and completely shredded. I ended up contacting the location and was only offered an extra days rental, which I told them I wouldn't be needing. The manager never called me back and I haven't been compensated for the inconvenience of have a vehicle rented to me that wasn't road worthy.

Panagiotis K. 
Évaluation :
5

I have no suggestions. It was all done quickly and efficiently and in great spirits!

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

It was super easy and quick to get our truck and return it using the app!

John O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan B. 
Évaluation :
4

The interaction with the salesperson could be better. Person mumbled when talking (I am not deaf), showed me the wrong vehicle, by merely pointing to it. Did not give me paperwork at time of pick up, did not walk around truck with me prior to taking it to view existing damage.

john B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roxane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
3

There was serious confusion about availability of the size truck I wanted to rent. After 77 years in business, I would think your company would have better sights on what is and isn't available at any given time. Also, don't make 1 way rental an option if it isn't! I was told I had to return the truck empty at $1,09 per mile, costing me over $50!

Paul C. 
Évaluation :
5

Aucun

harlod S. 
Évaluation :
3

I reserved a 15' truck and was provided with a 10' van. This made my move very difficult, requiring multiple trips and fighting to fit larger items such as my California king bed.

Michael L. 
Évaluation :
1

Truck interior dirty. Staff tried to charge me $150 for a dent which was obviously old. I was told by the staff they personally placed the stickers on the truck themselves that very morning. I demanded to see pics and bill from previous customer and the previous customers were charged for the exact same dent!!! I will share my experience

brian C. 
Évaluation :
3

I had reserved a 6x12 trailer but that trailer was not available for me to rent due to a brake issue with the trailer. The only alternative offered to me was a 5x8 trailer which was ok but it required me to make more trips. Other than that the experience went well and the replacement trailer was fine.

DAVID R. 
Évaluation :
5

Brad Jones was an incredibly helpful and knowledgeable.

alden D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Driton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F. 
Évaluation :
5

Personnel were very personable, especially owner Nathaniel. I found comments about congestion and difficult access unfounded. All the trucks were carefully maintained and arranged intelligently. A nice experience.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Merci

lee B. 
Évaluation :
5

I got not expensive and more comfortable to use whatever you decide and when ever great services

chhetri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Great service and People are Helpful

Yel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick P. 
Évaluation :
5

The van was filthy. Animal hair was all over the seats to the point I needed to get Benadryl for the reaction I had to the hair.

Doris N. 
Évaluation :
5

No complaints, check in and return very efficient

JR H. 
Évaluation :
5

As always, great service, friendly staff.

Christopher H. 
Évaluation :
5

Ok- second question is relative it is a u-haul you are renting this had 159000+ plus and was still going :)- the reason for the excellent rating was the guy who helped - - enjoyed working for U-Haul and you could tell had the system down easy in easy out -

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

Rear sliding door on van was not repaired so that the door open alarm was still alarming continuously even though door was fully closed. Was only informed of this after I signed my paperwork. otherwise fine a polite and respectful.

Justin H. 
Évaluation :
3

Not tie up my money on two cards because the person waiting on me don't know what he's doing. Over charging me to start with. Then saying my card was declined because the person the day before put a hold on my card for the truck so when I went to pay for the truck the money that was on hold for it did not come up or the guy doing it did not know how to do his job to get the money on hold for the truck so I had to use a nother card witch I was over charged 56 dollars and change now I'm waiting for the 56 dollars to be it back on my card plus I'm waiting for the 87,2 to be put back on my card from the day before. So no I'm not very happy with the service I received and I'm still waiting to get the 143,2 the I was over charged and the money that was on hold for the truck to begin with. Plus what it cost to rent the truck so would you recommend your friend's

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

obhijit H. 
Évaluation :
3

trailer was not swept out. furniture blankets were not folded or in a plastic bag like they are normally.

THOMAS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
3

Leave the gas level at full so there is no problem in over paying for gas ESPECIALLY with today's gas prices. I hope that I am not charged an additional day for being 25 minutes late in returning the van and that you will reimburse me for 1/4 tank of gas.

Mary Ellen M. 
Évaluation :
1

The individual working was tremendous, however…he was stuck doing the job of three people but he was the only one. Why any manager would allow for this is unfathomable. Also, the night drop off did not work as advertised and I spent over a half hour trying to get the website to work with no luck. The 24/7 support team was useless. I understand that there is an employee shortage and this individual running that store that day deserves a healthy raise. He kept his cool and handled the sea of customers while checking vehicles in and out, invoicing, and answering the phone.

Mark B. 
Évaluation :
4

You need more counter people, as this is a very busy spot. The location is terrible - located between two very busy gas stations and difficult to get into and out of with little to no parking. My truck needs to have the oil changed and the hood was not closed tightly and thank God I noticed it before I got on the interstate. The two gentlemen - Nathanial and Carlos - were very nice and efficient, but a bit overwhelmed with the amount of traffic. The self check in and check out procedure is difficult to follow on the website and the app and it does not give the correct total for what a person would be paying. Also, I was told that I would be charged $79 per day for the truck and only be charged mileage if it went over 100 miles; however, the receipt I received on line did not reflect that discussion, which I had with Nathaniel. Hopefully, you will be able to find more staff to speed up the check in and check out process.

RONALD S. 
Évaluation :
3

There was a long line in picking up the vehicle resulting in a loss of a half hour on the rental time; hire more help at busy times so there is very little waiting time to pick up a vehicle.

Robert Z. 
Évaluation :
5

Nathanael (sp?) was clearly overworked - without a day off in awhile, but he had a positive attitude and was extremely efficient and friendly. Great experience. Drop off was super easy also. Didn't even have to go inside.

Lara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rafael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

staff were excellent. move facility to a less congested location.

kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
4

Excellent service à la clientèle. This site needs to expand. Lot is way too small for a business that by its very nature requires room for vehicles to maneuver.

Regina S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Grant L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cali M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff T. 
Évaluation :
5

I had to wait extra time while the one staffperson helped someone with a stuck truck.

Martha D. 
Évaluation :
3

The wait time for my truck was frustrating. Staff was limited to one person.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
5

The app is a big problem! Very hard to navigate and not intuitive. It asks for information that should be collected long before trying to pick up the truck rental. The app would hang and it seems that most of what is painfully entered goes to a person somewhere that is manually completing the check out process.

Marshall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Expérience générale 
Évaluation :
5

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Expérience générale 
Évaluation :
3

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and everyone was very easy to work with and kind. Merci.

Katie B.  |  Expérience générale 
Évaluation :
4

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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