Customer Reviews for U-Haul of Havertown

7 520 évaluations

2 Township Line Rd   Havertown, PA 19083
(Rt 1 & 3)

(610) 789-0316

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 789-0316

2 Township Line Rd
Havertown, PA 19083
(Rt 1 & 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No suggestions.

Stephen F. 
Évaluation :
2

Staff was not interested in helping us when returning the cargo van or giving us a receipt. The inside staff was especially not helpful. He didn't even make eye contact. He kept looking at the computer while I had to repeatedly ask him for a receipt.

martin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN A. 
Évaluation :
4

Service was awesome. Truck was different

Quiana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malcolm G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
3

Horribly understaffed, the person at the front was trying her absolute best and doing a stellar job- and she had no help. Employees weren't even showing up to work on time, she was calling people and asking them where they were when they were suppose to be at work. Hope they hire more staff and find people who actually show up for work. Waited over an hour in line for an already made reservation.

Megan D. 
Évaluation :
2

Got charged for extra gas and millage..... Was told on the phone I would extra milles added. Then after returning truck had to pay additional $67 also filled up gas tank to where it was when I got it....... will be the last time I use U-Haul... Also truck was dirty and smelled like cigarettes!!!

anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
3

Well we had to take pictures as truck was banged up all along passenger side of truck. I requested two dolleys and had to go back to get one after reminding service person that we should have two! Did everything on line and counter is still slow taking at least 20 minutes! Now I must call because my mileage estimate was over what we used and when we returned truck no one said we had to do anything and I did not receive final receipt!!

Linda C. 
Évaluation :
5

Great costumer service.

John O. 
Évaluation :
5

Very good experience. The nice customer service representative was very helpful and efficient. I think his name was Josh. Thanks for making our move a bit easier. Will definitely use your moving services again.

DairaDaphne D. 
Évaluation :
4

Left front tire was low the next morning but I was able to stop in and get it filled quickly.

Jennifer H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brett A. 
Évaluation :
3

There were engine lights on on the dashboard. Something on the dashboard was blocking the odometer so I could not confirm the starting or ending mileage. There was damage to the truck that wasn't listed by uhaul (we had to alert the staff to make sure we weren't charged). And I ordered equipment which was not with the uhaul rental at time of pick up. The online check in process was absurdly long.

Tyler K. 
Évaluation :
3

Should have more than one person handling the rental counter. The wait was over an hour to pick up rental.

Michael G. 
Évaluation :
5

Wait to get the truck was 45 minutes

Frank R. 
Évaluation :
4

The office seems a bit caotic and didn't get much instruction and there didn't seem to be anyone in charge. That would be my only complaint.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wiliams F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABubakar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Awesome staff! Convenient, accommodating and spot on!

Thomas K. 
Évaluation :
5

Great driving experience! The staffs are really helpful!

Shenda H. 
Évaluation :
1

Anthony Doak from this location 2 Township Line Rd Havertown, PA 19083 is absolutely the rudest store manager U-Haul have representing this company. (plus the store associate rude)

kervins L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Bien

ALASSANE M. 
Évaluation :
4

Have specific supplies available when promised

Alva D. 
Évaluation :
1

Customer service rep… was not nice..

anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

The location was really great, close by, and they had what we needed.The van and equipment were clean, well maintained, and a huge help for our move. The staff was helpful, in particular the nice red-headed girl who helped us out (I'm sorry I can't remember her name).however, it does seem like they need more staff. Overall it was a great experience and we're doing it again this weekend! (not done moving everything yet lol)

Daphne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn K. 
Évaluation :
4

I live in Drexel Hill, so the location is very convenient. My only comment is that there is never enough customer service reps. Usually just one person working the counter and the wait time is always about 30 min.

Milan M. 
Évaluation :
4

Great 👍 service

David B. 
Évaluation :
5

Remove U-Haul rentals from Bob Ramsey's at 659 Burmont Road in Drexel Hill. My reservation started with them, and it was down hill from there. They referred my rental to 404 E Baltimore Pike. I was told to arrived between 4-6 for pickup on Friday, July 22. When I got there at 5:15 they are already closed. I went back there Saturday morning, and the clerk said Ramsey never sent them the confirmation so they couldn't help me. My husband approached the counter, and the clerk got on the phone and found me a rental at your facillity. Working with a U-Haul brand facility was the absolute best. Those other two facilities made a moving day, surround by someone's death, an extremely STRESSFUL and unnecessary interaction for a U-Haul Rental Truck.

donna W. 
Évaluation :
4

Only comment would be better signage when returning the truck. I wasn't sure where to go :)

HEATHER C. 
Évaluation :
5

Nothing. Everything and everyone exceeded my expectations expectations as far as friendlyness and helpfulness. Keep up the good work.

John T. 
Évaluation :
5

Nothing. Service was friendly and helpful and quick.

Alyssa C. 
Évaluation :
3

Check in took 20 minutes with no one else in line and no equipment was available even with online reservation.

Nicholas K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie S. 
Évaluation :
5

Good customer service skills.

Stephen G. 
Évaluation :
5

Make sure all of the equipment on the vehicles works properly. The AC on the truck I rented did not work. The main back door was very hard to open each time.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Nice

K m A. 
Évaluation :
5

I had rented a 15' Uhaul truck for 24 hours and wanted to extend my rental. Instructions were to go on to Uhaul website and extend it, but I had no option to do so. I called Uhaul to ask for an extension, but someone was booked to rent that truck after me. However, there were plenty of Uhaul 15' trucks available to rent at that location. Instead of letting me keep the Uhaul truck and putting the person who had it booked after me into a different one, I had to turn that truck in and again rent a different truck. This was not only inconvenient, it probably ended up being more expensive than just the normal extension would have cost me. It made no logical sense, and added more time and inconvenience into the moving process which in itself is time consuming and inconvenient. I had to hire more movers to help move the remaining furniture, and change the times the movers were supposed to arrive. In these situations, Uhaul should have just let me keep my Uhaul and put the other customer into the Uhaul that I picked up the next day. Besides that, the process was simple enough. I even left some items behind, and the Havertown employees were kind enough to call and let me pick them up. Also, the mile estimation is sort of pointless. Uhaul should figure out a different option or not even have that as part of the process. Uhaul ends up billing for the miles used anyway, so what's the point of giving a mileage estimation before I pick up the vehicle? If Uhaul fixed these issues, the process would be completely seamless.

Jonathan H. 
Évaluation :
5

Representative was awesome and friendly.

THALIA G. 
Évaluation :
4

Know the garage clearance height for your vehicles. The right rear turn signal wasn't working so I had to call out the repair folks. The repair guy didn't have the proper tools or a lightbulb. My husband happened to have one. Luckily we picked the van up the night before so we were able to remedy the problem before I needed to drive 700 miles!

Jane B. 
Évaluation :
3

The back of the truck was dirty like someone used it for demolition work there were pieces of drywall stuck in between the wooden boards on the side the suspension in the front was beat and tires were bald on the edges truck was hammered the ac didn't work either for the price I was charged I'd expect a truck that was in better shape

Alex T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill C. 
Évaluation :
3

Truck I had was VERY loud and needed exhaust work

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
1

The truck had lingering cigarette smoke and when I noticed a staff member, they were uninterested and unhelpful. I was forced to take the truck and now have to deal with a headache. The trucks seating was torn and cupholders a were dirty. Would not recommend this location to anyone.

Siri J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
1

I have tried numerous times to resolve existing problems without success. I initially contacted UHaul to install a hitch on my son's Rav4, but they neglected to install the light wiring, resulting in me having to rent a truck rather than use my own car with a hitch. In short, a UHaul rep LIED to me and or my son! A waste of money. I rented a UBox with intent to take the contents from Phil, PA to New Hampshire, but again was given wrong or false information or LIED to, resulting in me having to spend more money than I should have. Your company is giving me the run around and I an not happy. It's not to late for a GM or supervisor with authority to help resolve a few problems if UHaul actually cares about helping me help my son. My name is Dan R, my email and my telephone numbers are or should be included with Reference ID's about the problems - 3820299 and 3820327. I am helping my son move from Phil, PA to NH on July 26th, so I hope UHaul steps up and helps before then.

aaron R. 
Évaluation :
1

I returned on the same day promptly, but was charged for two days. Also my insurance was increased to $28 from $14 without my consent.

Mingfu Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Fast friendly service thanks

Terence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
3

I had to call first to get the link to update the vehicle condition and then had to call again after 15 or 16 hours of returning the van to get a completed receipt of the transaction.

Hussain B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammed U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNIE W. 
Évaluation :
1

My card was charged multiple times and no one can explain the charges or resend my receipt that i never received

Amaiya B. 
Évaluation :
1

The guy who waited on me was HORRIBLE. Never said hello, never looked at me. Made me feel so uncomfortable, I will never go back to Uhaul again. How this guy has a job in customer service is shocking.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin D. 
Évaluation :
1

They over.charged Me for miles i didnt use and gas that i put in there. There real crafty then send me a notice saying i owe 86 $ more dollars a week later . Na . This place is nutty, dont even go onto this store

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

The trailer I rented had debris in it but the trailer itself was very well maintained. The customer service was great. And the heard crew was very helpful.

David J. 
Évaluation :
5

My final bill was $40. Due to added days for drop off. When I rented the trailer my drop date was extended to July 7. I should not have been charged the $40. A refund would be nice. Please look at original rental agreement. Merci.

Richard R. 
Évaluation :
5

Van rattled atlot. Over 100k miles.

Harry M. 
Évaluation :
5

The person who helped us at the desk to sign in to get the van treated me as if renting a van was an everyday occurance for me. The person at the desk has the advantage of working there and knowing how things work. Renting a van is something very unusual for me so I could have used a little more direction as to how things work. I think that explaining things to customers is just good customer service.

barbara A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sylvia R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cyrus D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
4

D River side mirror kept falling out of adjustment

Edward D. 
Évaluation :
3

I was charged for a dolly and moving blankets which we're not requested nor included with the truck. I requested a refund but am not sure if that has happened. Truck was fine except that to turn the ignition you had to crank the steering wheel and the tire pressure warning system message was on at all times.

Caroline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rabih O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodia W. 
Évaluation :
5

Rien

John R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YAWO K. 
Évaluation :
5

The line was long to pick up the van. The poor girl did a great job but they really should have more than one person working at the pick up desk.

Kim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalio R. 
Évaluation :
4

I had the worst time trying to return the truck through Online The store said they opened at 7 no one was there till 730 I was unable to return the truck So I stayed and waited so I would not be charged a fee of $20 and was 30 minutes late for work

Desirae S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando F. 
Évaluation :
1

Could not get my preferred location, Malvern. Okay. Need to go to Pottstown. Extra 20 minutes. Arrive in Pottstown and the trailer is not there. Have to go to Havertown. Extra 2 hours in total. Then, malfunctioning turn signal.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Everyone went smoothly…couldn't ask for more.

Gerald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
2

I had an 8 o'clock pick up reservation. It took me until till after 9 to get my truck. The employees weren't polite at all

Vincenzo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milan M. 
Évaluation :
3

From what my son in law said there was insufficient help there. They waited for quite a while and then someone from the back came out and just took the keys.

Donna A. 
Évaluation :
3

The 24/7 ride share procedure was confusing. I thought I would be able to pick my key up from a lock box once I completed the on line instructions which didn't recognize the device I was using although it was the device I originally used to reserve a van. By the time I figured everything out and got the keys to the van from an employee I had lost 45 minutes of my 4 hr time limit. When the store opened there was only 1 employee at the register and a long line of people. A second person eventually sat down at the side desk and was the one who gave me the key to the van. There were 2 other people there who also were confused by the 24/7 ride share procedure.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Non les évaluations ont été soumises pour cet établissement.

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