I returned the truck with 1/8 of a tank more gas in it than when I picked it up, and was surprised to learn no credit could be given for the overfill. That was the only negative. Other than that, everything was great .
Philip P.Customer Reviews for U-Haul of Old Town Torrance
Testimonials From Recent Customers
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Drop off on Monday morning took a while. Only one person was working in the office and one in the lot.
David C.Everything was great very great customer service your employees there especially the young female that works at the counter is very very nice 100 % customer service🙌🏻💜
MARTHA M.Awesome
AHMED H.What you did for me
VICKY A.Need to fix Online service for checking in & out vehicles! Train employees to know how to assist with online services. So lines wouldn't be out the doors! Cargo van I rented was clean but NO GAS AND SMELLED LIKE WEED!
Denise T.Better drop off area. Very congested. Not easy to return vehicle. More personnel available
Alan K.Only thing I might recommend to improve for next customers is have a few more people handy for desk duty in the afternoon/busier times, as it appeared to get to quite a line after a while.
Nathan S.Great customer aervice from walking in to check in until walking out after dropping off rental. Great employees at this location U-haul!
rico A.The lady who attach the trailer to my truck is really professional and she checks every detail and safety checks. Le meilleur
Jose D.Truck wasn't at this location.
Sean M.Great location for renting equipment
DOUGLAS M.This particular trailer does need to have its bed reworked. Portions of it are not secured well and do create trip hazards.
Dale H.All good
Mike O.Improve staffing
Jennifer M.The staff who accommodated me was really nice and helpful.
NinaAngelie O.Not a bad comment but this is a helpful tip: My container was bolted(which is good!) along with my own lock and the movers didn't have a tool for the removal of the bolts. I luckily had a tool for it but maybe in the future remind the moving help services that they will need a specific tool of there own to remove the bolts. In cases such as a person moving into a brand new empty home and if they had no tools that would've been an inconvenience. Other than that your guys service was perfect, the movement of my stuff was safe and secure, arrived on time, and they loaded-unloaded all my stuff carefully and professionally.
Antoinette L.Front desk was very helpful.
Lloyd B.Nothing, everything went fine.
Emi I.Poor service
Lance N.Adrianna was awesome to work with. She is great with customers and always takes care if them
TIM V.Same thing
JOSEPH R.The employees at this location are absolutely awesome. I was ready to quit U-Haul due to the website but thanks to these employees I will continue to rent there
Ramon G.Signage could be clearer for entering/exiting, since just the road arrows are hard to spot with how busy the road is.
Eliana A.when the gas gage was a fraction under they asked for 40$ then when i filled over the limit they said we are not responsible you didnt upload a photo of the gage online at first. 😏
ISAM A.Anthony was most helpful, patiently providing information with good customer service
Bernadette G.The workers were also very good.
Shuji K.Employees in this location don't give a good customer service
Rodrigo C.Have more employees so things get done faster. Waited in line for almost an hour. But your employees are very knowledgeable and very professional.
Maria T.The truck I was given was a smoking truck and I don't smoke so I had a hard time driving the truck
Israel L.Young lady in front was had great customer service and very patient to the rude customers who came in before I entered. She was very pleasant and NEEDS A RAISE!
Aujhane S.The employees were very helpful, and made my rental easy. I rented furniture covers Had I known I could buy them from UHAUl, I would have. Highly recommend this location and the one on Hawthorne Blvd in Torrance.
Durward J.The trailer I rented was dirty, dusty and full of sand and small garbage particals
Giancarlo L.Assigned a vehicle blocked by another vehicle, somewhat tight to get out. The checkout process at the desk is too combersone. I wasn't able to complete to transaction on line because it froze. Other than that every one was great.
Yolanda L.More than one rep is needed to help customers waiting in line. Had to wait more than 20 minutes.
Jessie M.All personnel was professional and help with my rental needs. Jeffrey made my rental quick and easy. Great location no long lines or hassles.
Victor A.This was a very Pleasant experience. I was well taken care of by all employees present that day. From the time I walked into the location until I dropped off my rental. I will definitely refer this location to friends and family. The only complaint I have is the exterior of the van needed to be washed.
MARLINDA S.I was made to return the rental before the 24 hours was up.
Ofelia S.Everything was fast and easy-to-use. The workers were very helpful and kind. They gave 10 services. Merci.
gwendolyn S.This location has easy access, the employees were friendly and helpful, and answered questions easily.
Scott B.Very respectful and knowledgeable'
Frank F.They need to be more friendly
MIRNA S.Very nice workers, I had no problems in picking up the truck and returning it was quick! Thanks for all ur help !!
Amanda C.When I arrived, there were two trucks in front. There were 3 people working on the trucks and were hustling to get them done quick to minimize wait time. The finished with the trucks in a few minutes and then one of the employees approached me with a smile and a hello. It took him less than 1 minute to process my truck. Great service overall. I will definitely recommend and use this location in the future.
Eduardo S.Great service…
Carlos S.I rented the 20 foot truck and the lock didn't work after I loaded the truck. I had to leave it parked overnight with all my stuff inside because the store was closed. The next day Adrianna (who is awesome) loaned me a new lock so I could secure my things. Her customer service is top notch and should be rewarded
TIM V.Customer service at the location was not inviting. Members did not greet customers and appeared to be on break but on the sales floor. Member who actually checked me in was great though.
BRIAN V.I would like a final receipt for the two following: 1. Final receipt for the rental UBOX AA0390R dated June 19, 2022 no additional payment required. Paid in full. 2. A receipt that the 10' truck rental rented for 1 day, Sunday June 19, 2022 today, was returned today, June 19, 2022. Please email both final receipts to this email. Merci
Tina Z.We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.
ROLAND AND JOYCE C. | Expérience généraleThe facility was clean. The staff was not able to help me with what I needed.
kendra l. | Expérience générale