I really wish your parking lot was bigger than it is.Shalanda J.
Customer Reviews for U-Haul of Roseville
Pour nous contacter
Roseville, MI 48066
(Between 13mile & Masonic)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I never got my final bill after drop off, never got my first copy upon pick up. The head light on the driver side was out, didn't find out till nighttime driving it back to the location.Tawny W.
Just wanted to let the company know about the young man that helped me upon check out of rental. He was the only one working desk and he was so helpful to the 2 renters ahead of me including the 2 phone calls that he answered.Donna N.
Le client n'a pas laissé de commentaire.erin J.
Le client n'a pas laissé de commentaire.Aaron M.
Staff is not trained in customer service or knowledgeable of their own systems.Ryan B.
You have the wrong email. I did not pick up a rental or U-Haul at your locationDarrell P.
the truck was clean but it had broken stuff and old. rear door very hard to open just cosmetic broken stuff in the cabfrank A.
Le client n'a pas laissé de commentaire.Iyana S.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Matt U.
Le client n'a pas laissé de commentaire.Devin B.
Need assistance Not enough help but very pleasant.Sonia L.
Completely unprofessional work staff. Trying to help too many customers at once. Waited over 40 minutes to help then when my contract was done it took another 30 minutes to be properly hooked up.David C.
Le client n'a pas laissé de commentaire.Craig S.
Awesome customer service! Will definitely be back.Tiffany P.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.Keaira M.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Kyle E.
Do not overbook. Had a 9am reservation. Took 1 hr 15 min to get waited on. Short staffed. Employees vert nice and friendly.Bridget E.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.destaney M.
Le client n'a pas laissé de commentaire.DOMINIC CRAIG B.
get more help. only one young man there to take care of business.(did a great job.) handed the truck in yasterday,it is now 5:30 and have not received my email bill recap.thomas Z.
Le client n'a pas laissé de commentaire.Armin B.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Christopher S.
However, the location was not the one I pickedAmy M.
Le client n'a pas laissé de commentaire.Lawrence R.
I don't understand why it made a difference that I paid with a card. Would I have been treated differently if I'd paid cash? As if only low life's pay with cash? Just wondering.Kathleen J.
The check engine light was on and when I called Uhaul I was on hold for an hour and finally had to hang up.Cindy W.
Le client n'a pas laissé de commentaire.JOHN DANIEL O.
Great staffJenifer F.
Le client n'a pas laissé de commentaire.Cordell L.
The first truck had a flat tire they gave me. The second showed it had 3/8th tank of gas. In reality it was on empty. I drove 8 miles and had to put gas in it. When I dropped the truck off no one cared about the gas even though I returned it with 3/8th of a tank like I was supposed to. Very disappointed.Doris B.
Le client n'a pas laissé de commentaire.Christine A.
Le client n'a pas laissé de commentaire.katharine P.
Both of the back tires were close to being bald on the cargo van that I rented. This resulted in a flat tire that required road side assistance and caused me to run over an hour behind in my schedule. The van should never have been rented out with the tires being in such bad condition. Very disappointing.JOHN DANIEL O.
Le client n'a pas laissé de commentaire.Steve S.
Provide a truck in good repair. Bad suspension, too much play in the steering wheel, broken orange head lamp, tons of body damage and poorly working power steering when driving slow or at a stop. This last issue made maneuvering in tight spaces very tough with a 26' truck.sherry G.
Have the reserved vehicle available at the requested timecharles R.
Le client n'a pas laissé de commentaire.tederial H.
The best recommendation I could give to make this location better is to make more parking spaces available for customers. it is a small lot and very confusing when you pull in. We, and everyone else there, ended up parking in "designated" spaces for rental vehicles that were empty. Otherwise they were fast and courteous.Lawrence C.
Le client n'a pas laissé de commentaire.Brian Y.
Le client n'a pas laissé de commentaire.laura S.
Le client n'a pas laissé de commentaire.marcianna D.
Le client n'a pas laissé de commentaire.gabriel G.
The owner and his staff was quick and very customer friendly.TYRONE C.
The app doesn't work, so when choosing the 24/7 option when the store is closed, it can lead to very inconvenient situations.Dante V.
Everything was great. The staff was awesomeElsie M.
I never received a invoice or Bill for the rental? So can someone do this? I would say incompleteMichael H.
I ordered the furniture pads because I was moving wood and they didn't put them in there and I didn't realize it until I got to the pick up. Because I didn't have any padding, there's now a huge chunk missing on the corner of an antique wooden dresser.Jillian L.
Was double charged. Charged through an online reservation 216$ and then when I went inside and informed them I had made a online reservation they proceeded to change a few charges for me and then charge me again inside the store for a new amount. Now I have fhe online charge and the in store charge on my bank account for a 1 time use. Will be disputing original online charge for the wrong amountderek O.
Le client n'a pas laissé de commentaire.Kathleen C.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Alexander K.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.DALE G.
Le client n'a pas laissé de commentaire.Jim B.
Slow service and understaffedCliff M.
We pay a rental for truck for 24 hrs. If we say we will only have it for 6 hrs and we have it longer then there should be no charge if we let you know. Also we pay mileage. There should be at least a 5 or 10 mile grace. We should not have to pay for the mileage when we pick it up or for just bringing it back. Give a few miles off the total miles we had it.joseph A.
While driving the rubber seal around the windshield came loose across the top and down the side I had to tape it in place to make the ride home. And the check engine light went on.Dwain K.
Employee was very kind and helpful!!!Judi B.
Le client n'a pas laissé de commentaire.Holly P.
They are very professional here at this location. Very helpful, and very kindKenyetta S.
Le client n'a pas laissé de commentaire.Stacy C.
Picked up the truck they guy was fine. When dropping it off the girl was rude. The paper they gave me for gas was wrong. Tank was on empty when I fill it up put 20 gallons in and that put it half way. That doesn't make sense in a 57 gallon tank.Jonathan F.
Excellent service à la clientèleKevin B.
Le client n'a pas laissé de commentaire.William M.
The trailer hit the side of my carDanny P.
Le client n'a pas laissé de commentaire.Yi P.
UHaul application was unreliable, took three attempts to get license entered. Property had to cancel the reservation and treat as a walk-in as their system should hang and was unable to complete the rental from the reservation. Pictures made to correct vehicle inside and outside condition were not retained. Inside of truck was dirty and smelled of smoke. Fuel level was incorrect. Check-in took a long time to complete as well. Fuel amount correction made at rental checkout/checkin was not corrected at the time of invoice.STEVEN S.
Le client n'a pas laissé de commentaire.Sally V.
Le client n'a pas laissé de commentaire.sierra P.
I was GUARANTEED an auto transport at this location (UHaul called me 3 days in a row to confirm) and they did not even have a auto dolly! I had to drive 16 miles OUT OF MY WAY to get a dolly, (still being told I only had 366 miles to use on my remtal) after being told at the location I would have the auto transport! Honestly, I probably will find another moving company to haul my items than to use UHaul againâ€¦ It was nothing but a mess to move statesâ€¦ Maybe instate is better? But I wouldn't knowâ€¦Brandi G.
Le client n'a pas laissé de commentaire.Robert N.
Great experience. Completed the check in online so received keys under 10 mins.Kisha C.
Front desk person very pleasant and helpfuljeff R.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.carol M.
Le client n'a pas laissé de commentaire.ABERY LEE T.
Le client n'a pas laissé de commentaire.Michael K.
Do not try to scam the renter for 6 gallons of gas when van was only driven 23 miles. I am glad a took a picture of dash before and after my use.Cathie W.
Layla was very nice and professional.amirah M.
Great peopleJeremy H.
Friendly, quick and the truck was the cleanest truck I've ever been in!CHERRI B.
The wait was too long, the staff was taking there time. I had to wait 30 minutes to get my truck. Then when I went to return, the young lady made me wait, while she found her cell phone.Phyliss T.
Le client n'a pas laissé de commentaire.Jana L.
Close location several customers complaining took 2 hours to get rental . Just plain unacceptable.DEANNA H.
Everything seemed to be fine. Maybe have an additional employee to reduce wait time.Jason R.
Le client n'a pas laissé de commentaire.Jessica L.
Excellent service à la clientèleWilliam L.
Le client n'a pas laissé de commentaire.Jim H.
Le client n'a pas laissé de commentaire.Kimberly P.
Not enough people working on the drop off date. Need 1 more person to handle the second counter.Timothy E.
There was only one worker to help all the waiting customers. I was in line for over half an hour to get my reserved truck.Biagio G.
Just kinda crowded and it's near an highway exit ramp. Customer service was awesome.OLLIE M.
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