Customer Reviews for U-Haul of Sharonville

9 156 évaluations

11880 Reading Rd   Cincinnati, OH 45241
(N of Kemper Rd)

(513) 563-8000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(513) 563-8000

11880 Reading Rd
Cincinnati, OH 45241
(N of Kemper Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Absolutely amazing experience Customer Service was amazing I will go no where else

Barbe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

The line was super long when I came to drop off. There was only one person working at the desk. I waited for 10 minutes before being given the option to just leave the keys in the truck and they'd check it back in when the line was completed.

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gardiner M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo B. 
Évaluation :
5

Staff worked well together and was patient, even though the store was busy

Kristina L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDY D. 
Évaluation :
4

Don't have employees smoke in the trucks while they're being cleaned. I don't like sitting in a cab stinking or cigarettes. Last few times we've rented a truck they've been in a pretty bad state mechanically. Today was no different. I can imagine it's difficult getting new or better equipment in this environment, but you can't run a business by making that the customer's problem. Other than that, employees at this location are always polite and accommodating, and probably the best in the area.

Rogier S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don F. 
Évaluation :
5

excellent experience

JOHN W. 
Évaluation :
5

Wait time was over 30 minutes, the 2 workers were excellent - just over busy

Michael N. 
Évaluation :
2

Entrances were blocked and inadequate personnel available to handle a crowd of prospective renters and returners.

Jim B. 
Évaluation :
5

Great customer service my truck was clean and well maintained thank you uhaul

Stefon T. 
Évaluation :
5

Excellent. This worked perfect for our vacation needs. With 13 people going to a house on the lake, there are quite a few things that need to be brought. Using the U-Haul worked perfect. Thanks

Joel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

I tried calling the 1-800 number to verify our dropoff location, after being told it was a 24/7 line. No one ever answered, so we returned our truck to the place we thought it was supposed to be.

jennifer G. 
Évaluation :
3

Pickup was fine. Our drop was a mess. The attendant said it would take an hour for me to return. I returned with app but had issues. Not enough staff for returning. Chaos on the lot

James P. 
Évaluation :
5

Always quick and easy to pick up a truck.

Nicholas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Only issue was the horn did not work in the truck

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Went in for Uhaul, and was out in 10 minutes or less with truck keys. That's what I call, "GREAT SERVICE".

Crystal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wing C. 
Évaluation :
5

It could not be much better. I did not like having to uncheck all the extra items on the website because all I needed was a trailer and some padding. However it was easy and fast. earl W was our U-Haul employee who checked us in and got us going. He was professional and very friendly. Thank you for the efficient start and end to my busy day.

Jonathan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

I would rate this location as very nice and nice staff when I picked it up. They guy also did a nice job hooking it up and testing lights. The setup for returns is not very good because end up with a line and have to go thru exit to pickup a trailer or truck. It is not an ideal setup. When I returned the trailer, I came thru the entrance and there was a truck there being cleaned which was blocking the path to return the trailer. I asked the guy cleaning the truck what I should do with the trailer given he was blocking the path. I did not appreciate his response which was something to the effect of: "I can give you my opinion of where to stick it." He said someone inside would be out to help me. I went back to my car and was going to go back on the road and come back thru the exit. He had moved the truck so I was able to pull thru the rest of the entrance and pull the trailer thru. I backed it in and unhooked it myself. He was the one to scan it in. Maybe he had a long hard day. It was hot.

TODD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehmet S. 
Évaluation :
4

In all the experience was good. I did notice a mileage rate of 0,79c per mile if I reserved on line. The placating charged me 0,99c per which I was not advise of at the time of pick up. For this short rental it was not a big issue but for longer drives would have been noticeable.

Alan B. 
Évaluation :
4

Could have swore I put in for a one-way rental, but when I came to pick up the truck I had to return it to the same location. Not sure if it was a software issue or a limitation of the trucks that were available, but it made my moving take a little longer. Other than that, great customer service.

Nicholas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Pickup was great. We dropped off after hours. Had trouble finding blocks to secure trailer. The drop off using app was awkward but we managed. This is a great place to rent from

James P. 
Évaluation :
5

The return can be a mess to much

Wanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH B. 
Évaluation :
4

Great service for a walk in rental. Thanks

Stan Y. 
Évaluation :
1

The most disrespectful employees I've ever been in front of , Angie called me a “goofy mf” and I'm a customer. Rob heard it and done nothing, then they made up my miles out to overcharge my acct. and then charged me a extra 300$ for not extending when I extend every week , they even called me on the day “I was supposed “ to extend and instead of having me extend they told me bring EVERY VAN I HAD IN THAT DAY. How inconvenient is that, horrible business and now trying to get over on me. Not happy.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M L. 
Évaluation :
1

You guys lied about my contract now they are saying I owe more than the van I drove. Never again will I do good service with you guys, I was called a “goofy” by one of your employees ANGIE, also wouldn't sign the promissory note as I asked she was very upset and had disrespected me.

TIMOTHY C. 
Évaluation :
4

I had a 9 day rental of a 5x8 trailer. Picked it up on a Friday at 1:00 and returned it the following Sunday at 3:00. Although technically only 2 hours late, I was charged a full day rental ($20,42). There were other 5x8 trailers on the lot so it wasn't like I was keeping someone from getting it. Come on! How about some customer service? I rent from U-Haul every year.

Leroy A. 
Évaluation :
5

Rental Truck was in excellent condition. The staff at the Sharonville facility was awesome and a pleasure to work with

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

The local site was great to work with, but there was a mix-up and my original reserved trailer became unavailable, so the local folks found a replacement, but they left a message and gave me the national number to call back and I had to speak to a national rep who knew nothing and transferred me back to the local. The local office should have given me their number so I could discuss with the correct people te first time. Less recorded messages and give us the option to connect locally. I would still recommend you, but this could be improved!

RICHARD H. 
Évaluation :
5

The truck I had the steering was very loose. I had never had a truck this bad.

Keith K. 
Évaluation :
5

Good service, good rates. I'm satisfied and will do business with this company again.

charles T. 
Évaluation :
5

Staff/owner worked closely with me to get the best options available for my needs. Extremely helpful!!!.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Excellent service à la clientèle

scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Great return setup. Was very quick.

James D. 
Évaluation :
5

Great Job - Please keep up the good work

Richard L. 
Évaluation :
5

Keep doing the great job you're doing now. I rented a truck twice in two days on the spur of the moment. Great service and equipment both times!

Mark S. 
Évaluation :
2

Was not offered extra returns for location being further away from correct pick up location… haven't gotten information on the reservation guarantee

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
1

Had issues with mobile app. Took over 40 mins to get checked out. A man that worked there helped me. Then when I was returning it couldn't get mobile app to work again. So I called to tell them the next day and the lady hung up one and then would not answer the phone I called 12 times so I left work and drove there to fine her sitting there eating chips ask for owner. When I talked to him he tried to make it right and did on his part but the lady that hung up on me because I ask her to let me finish my statement left a pretty bad lasting impression.... customers pay the bills and when you treat them the way she did....a bad comment goes alot further than a good one been in customer service over 30 years. . Not a good person at the front desk

Regina W. 
Évaluation :
4

Nothing - happy! Good manager and staff! Robert Frost is very competent!

Duane S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Earl rocks..always great!

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Everyone there was fantastic! Easy check in and check out…thank you!

Tom C. 
Évaluation :
5

The on site representative was informative and knowledgeable with just enough of an up-sale. Thank you for the smooth process

Robert B. 
Évaluation :
4

Issues with communication as to what amount would be authorized on my CC. Initially told $85.16, then $112.16, made a trip to the bank to deposit more money to cover $112. Get back to the location and then charged the $85. Just took longer than necessary, and wasted gas. Staff was very friendly.

BRIAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bayyinah E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
5

Side window was broken, which is not good when backing up.. Plus truck had absolutely no gas in it.. Barely made it to gas station. I was given a $90 gas credit, but c'mon, I have to get gas 1st thing before I start my move??

brian H. 
Évaluation :
1

I brought back the truck with more fuel than I was supposed to and they charged me 2 days I only had it 1 day 2 days later I rent again I put the amount of fuel I'm that it told me to and they said it was 3 gallons shy and charged me 20. I will be calling corporate Monday

michael B. 
Évaluation :
5

I opted the phone receiving option but didn't get the key code and was directed to the counter. Drop up was good. Thank you

SHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jumeka D. 
Évaluation :
2

The drop off drive is narrow and awkward- it seems to funnel into a small dead-end area. I was surprised to be charged for going over mileage.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
5

Everyone was so helpful and nice

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey L C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Service was fast at both at pickup and drop off. I never have any issues at this location.

Nicholas B. 
Évaluation :
1

ordered a trailer for a day to me a day is 24 hours here it's 6 ?

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

The team is great

MarkW T. 
Évaluation :
5

Picked up truck with the App. It was not user friendly, why did I have to scan my ID and prove identity day of? Could have done that before I needed access to the truck. Had to go find the truck then walk all the way back to the front to open the safe with the keys. Not going to use the app again.

Karl F. 
Évaluation :
5

Great and easy rental experience. Staff was awesome.

Zachary H. 
Évaluation :
3

The folks were helpful-when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn't be helped. 

LAUREL H.  |  Expérience générale 
Évaluation :
5

A+ service

Milad E.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page