Learn how to treat people !!!
Brittanni R.Customer Reviews for U-Haul Storage of Clackamas Town Center
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The man who helped me, check in and out, was excellent!! Knew his stuff, personable, friendly, efficient, and made my in store experience the very best I've ever had.
Mark J.Every single employee I dealt with or spoke to at this location were incredibly helpful and friendly. I came away really impressed with the customer service at the Clackamas Town Center location!
Paul M.Friendly and helpful staff!
hillary B.The guy who helped me at pick-up was complaining to me about his colleague being lazy. May be true, but was a bit unprofessional. Drop off was amazing. So efficient and easy!!! Very nice employee.
Chris B.Guys here are always helpful and fast. Great crew.
Morgan E.Jonathan went above and beyond helping me find a new storage unit.. I had a “do not rent†to this individual for whatever reason, and Jonathan helped solve the problem. Thank you muchly to Jonathan for all your help.
RACHEL B.The vehicle not cleaned on the inside when I picked it up. In fact, there was a nasty pair of underwear in the middle seat. That was disgusting. Both associates I pointed this out to made no comment or apology. The one I gave the nasty thing to simply told me to "have a nice day". If I hadn't needed the truck right then, I would have cancelled the whole thing!
Gordon D.They quoted me a price which changed the week before my move. The day before delivery we called to confirm and they said they don't deliver to our town which I made sure of when I scheduled. So this ended up costing 5k more to get our stuff. I will be notifying better Business Bureau. This was a nightmare and I Will never recommend or use U-Haul again in my life. They should be ashamed of this transaction.
Spencer C.How about making sure the gas tank is atleast halfway full instead of an 1/8th of a tank so that way customers don't have to immediately fill it when they reach their destination before leaving again. Ridiculous.
Benjamin S.Excellent customer services 👌
Christopher H.Extremely pleased.bill the general manager took care of everything.this is the only store I use.cant say enough about the service.well done gentleman.
TOMMY W.Excellent service à la clientèle
Aundria M.Great service from the delightful young man who assisted me with obtaining my truck !
Pam F.Quality service of needs. Thank you!!!!
kary K. | Expérience généraleN.D.
Alverda M.I always rent from here and it's the best. Quick, easy and everyone helpful and friendly.
April A.I was a first time customer and got NO instructions on the truck, I needed instructions
Christine C.Be more upfront about costs. Everything should be laid out at the beginning. I shouldn't have to find out after the fact that I have to pay a delivery fee and another fee for whatever else you want to charge. But overall the experience was great and I would likely go the same route next time I move.
Maxxine K.Not only was it a quick check in and check out process but the staff was very friendly and professional.
Dan M.I had this storage unit since January 2020. I had automatic bill pay each month but the card on file was no longer good. I called and it was corrected
paula d. | Premières impressionsN/a
STEPAN F.I reached out to get my four containers delivered that have been in storage. I was told that they only had two containers of mine in storage. The person over chat said she scheduled for those two to be delivered but I'll need to call scheduling to find other boxes? I called and they didn't know where my other two boxes were. Put me on hold and such but couldn't seem to figure it out. They eventually said they think they found the other two boxes and I have another contract from September 2015 which I do not, I've never had a container contract before like this. They said they would add the other two containers to my shipment but I honestly have no idea and do not feel confident that my belongings are going to arrive on Wednesday so I wouldn't recommend this service just based on this experience
Victoria C.Seth was superb at his position and needs a raise!
Juanita K.long wait times, long time to find the right person to do the job needed.
Sandra S.Ike was great to work with
paul W.My first uhaul experience, it was easy and affordable.
martha B.Great experience overall. The check in and checkout were pleasant and the employees were friendly and helpful.
Rachel F.Paul is incredible
Marc M.Nice people. Great equipment. Rented here many times.
John B.Thanks,your are very helpful.
Lam H.We rent from you every year. You are great!
Danusia B.The staff here are so helpful and friendly!!! Many thanks!!
Sarah P.Need more parking for folks leaving their cars while they rent trucks.
Bob S.the truck I was driving, the steering box is going out, Ford driver!
Cory C.Everything seemed good
Patrick H.Very helpful staff that took the time with us to make sure all equipment was turned in properly. Had plenty of staff to help us and all other customers. Strongly recommend!
Scott M.I had an excellent experience. Jonathan checked me out and in with the trailer. Very professional and very friendly. I appreciated that he was so thorough and reviewed the contract and safety points in detail.
Sarah P.Better marking where rental office is.we pulled in the storage side and there are offices there too. If you pull in where the rental is it's obvious but if you pull in the other side it's very confusing
glen M.The counter people were friendly, knowledgeable & polite.
Paul M.furniture equipment was broken and unable to do the job it was supposed to do
Damiam Enrique Z.Nice people working hard. 🍷
John B.Too many furniture pads and takes up too much room. Staff isn't trained very well and doesn't know what the other person is doing. I was told the boxes would be delivered on a certain day and they showed up days early with no communication until the boxes showed up. Then when being picked up for shipment they had to fit it in when it was already scheduled. Then changed that to be picked up after I left Oregon to move to Florida. One box was in extremely bad shape and I worried about my belongings my entire trip. Furniture scratched even with pads on.
Kimberly B.Was helped by Jonathan at pickup of equipment and got great service.
ROSE D.nothing
Eugenia D.Train personnel to inform people of safety practices and trailer attachment procedures.
Neil A.PICK UP was a good exp. but the person seemed annoyed at first being pulled away from her team member outside- was fine after I greeted her a good morning- just seemed weird I had to do that. DROP OFF, the person took a second to finish their conversation with another team member behind the counter. Overall the team seemed more interested in mingling with themselves- as an HR person, that's good to see and have in a company but in a customers facing environment- it didn't make it a Excellent experience. I would like to give a shout out to Erica/Erika- on Saturday 7/9, we reached out over the phone and she helped up with our rental AND helped up get movers (Moving Magic?) for the final day of move the next day! SHE WAS EXCELLENT and so were the movers!!!
Marjorie D.Please do not polish the floor of the vehicles!!!! My girlfriend slipped right out and landed on her back trying to exit the vehicle because she had no grip.
Mark S.Nothing, keep focus on customer service and training your new people to do the same and you will be great!.
peter P.It was a great experience from start to finish!!!
scott K.good service
Danny H.Friendly but a bit understaffed for as busy as it was
robert C.I have been a regular customer for the past year, but today's experience left me profoundly disturbed. I am absolutely 100 % certain that the pickup I rented had some very small marks above the right rear wheel well were NOT incurred while the truck was in my possession. I waited while they processed the return from the previous renter then brought it out and gave it to me. There was no walk around inspection by the employee and myself, nor a suggestion that I needed to inspect it closely. On the surface it appeared fine. However, when I returned it, they insisted the extremely small marks above the wheel well were my fault. I insisted that I was with the truck the whole time during the few hours I had it and knew with absolute certainty that there were no incidents of any kind. I then said I was glad I always buy the extra insurance, to which they responded that I would still be charged $150 deductible. Incidentally the deductible was never mentioned when they pitched the insurance purchase to begin with. I am very unhappy and dissatisfied with the entire experience, and this has completely soured me on what had previously been decent experiences with this company and location.
John H.Very helpful and explained all the important features of my Uhaul
Jane L.The cargo door latch broke when driving on the freeway. Unable to stay closed for the rest of the trip. Stopping every 15 miles or so to close the cargo door without the ability to latch it. Close inspection showed that the latching bar was rusted through with latch breaking free. Otherwise, truck ran well.
ERNEST L.very helpful
Danny H.good service
Danny H.Trailer was brand spanking new. The redesign is superior to the older vans. Little bit of a wait to check out, but not too bad for a holiday weekend.
Linda U.One tire was horribly out of balance and worn to a concerning point. Caused vibration in the tow vehicle. I would expect Uhaul should offer me some discount on this rental. Please let me know. Eric Predeek 918-606-7594
Eric P.Nothing. Excellent service
EARNEST T.Staff was friendly and professional. Quick in and out after making a reservation online with Chris, who was very helpful. She was right, I was glad I got the 10' box truck over the pickup. :-)
ed R.This is not necessarily related to the location but I was unable to make the return after hours because the website as listed on the receipt/contract would not work for me. I kept getting returned to uhaul.com and got a message that my session was expired.
David J.Best u-haul location I've ever used. Super quick, incredibly friendly. The gentleman (I believe his last name was Reynolds) was a pleasure to work with.
Matthew D.All good!
Brad S.Just keep up the good work.
Jeffrey Z.Great customer service and his manners were great, was very happy to meet a veteran who served our country and made the experience great!
Trevor S.U-Haul was helpful and friendly
Steven W. | Expérience généraleFriendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. Je les recommande chaudement.
teresa r. | Expérience généraleNo comment.
Lamine F. | Premières impressionsThe gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Excellent service à la clientèle.
Nikki M. | Online Move InThere were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!
Christopher J. | Online Move InThe company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.
Austin B. | Online Move InThe blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.
Amanda W. | Expérience généraleMonique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.
Kelsey M. | Expérience généraleWe did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!
Erik K. | Expérience généraleNo comment
Betty S. | Expérience généraleCustomer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK H. | Premières impressionsMoving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA W. | Premières impressionsThey were very nice and helpful.
Debra G. | Premières impressionsI have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA Q. | Premières impressionsGreat staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS B. | Premières impressionsThe two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah S. | Expérience généraleThe gentleman who assisted me was very helpful and friendly yet professional.
Sarah S. | Premières impressionsI like the two step security
Velia G. | Expérience généraleMy wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul B. | Expérience généraleThey are making illegal withdrawals from my account
JEFFREY V. | Premières impressionsOffered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan t. | Expérience généraleThis is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald N. | Premières impressionsAaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Merci.
Olivia O. | Premières impressionsGreat help
MIKE M. | Expérience généraleI went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!
vanessa t. | Premières impressionsEveryone was great . Sandra was especially helpful
MIKE M. | Premières impressionsrhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy C. | Expérience généralei would recommend this u-haul to anyone.
janice w. | Premières impressionsGreat staff, very helpful, professional,made you feel at home.
Elysee W. | Expérience généraleVery kind and helpful getting us set up and check out. Would definitely recommend to a friend.
douglas B. | Expérience généraleThank you for the many years I have used your facility. I may need you again in the future.
CARLO S. | Expérience généraleThe move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas W. | Premières impressionsRude and unhelpful. We went somewhere else.
Joelle M. | Expérience généraleI was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told "we didn't know where you went" I was there.
Joelle M. | Premières impressionsFast, accurate, professional service.
Karen P. | Expérience généraleThe staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert L. | Expérience généraleThanks
Raul V. | Expérience généraleThe gentleman that waited on me was very nice. He made it easy for me.
JOAN B. | Premières impressionsGood Folks
robert w. | Premières impressionsManager and employees are friendly and helpful.
Alan C. | Expérience généraleWaited most of the time just to pay for my storage 🙁
Loretta J. | Expérience généraleStaff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William l. | Expérience généraleGood team they will take care of you.
Kasheeve W. | Expérience généraleGreat customer service Everytime I go in
JON W. | Premières impressionsThings went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler G. | Expérience généraleThey were really nice and I had a great experience. I'd use the Uhaul box again.
Erika S. | Expérience généraleExcellent
Derrick M. | Expérience généraleThis was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer b. | Expérience généraleThe largest unit was 10x10x11. I needed a bigger unit than that.
Darlene B. | Expérience généraleThe staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul V. | Premières impressionsThanks for all the customer support with our complicated Ubox order!
Emily M. | Expérience généraleThanks for all the customer support with our complicated Ubox order!
Emily M. | Expérience généraleI have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE B. | Expérience généralegreat storage and convenient
mary t. | Expérience généraleI’m a satisfied customer.
IXKRA E. | Expérience généraleOur storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ D. | Expérience généraleregarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen M. | Expérience généraleEasy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary t. | RéservationI had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
barbara J. | Expérience généraleThanks
Karen H. | Expérience généraleI was given the wrong information about what I was actually getting.
Alex B. | RéservationAll my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
lyla m. | Expérience généraleCompetent; service-oriented; efficient; reliable; careful; and, expert movers
Dan E. | RéservationEasy and helpful, thanks!
hallie s. | Expérience généraleVery friendly and convenient
Martha h. | Expérience généraleI didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Carey S. | Expérience généraleExcellent service à la clientèle
Cindy G. | Expérience généraleStaff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
jonathan g. | Expérience généraleThe computer system was down frequently. Otherwise all went well.
Steve M. | Expérience généraleMcKenzie was awesome!!!
TIFFANI J. | Expérience généraleThank you for keeping my belongings safe and secure for the last three years.
JEANINE R. | Expérience généraleThe staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.
Carol A. | Expérience générale