Customer Reviews for U-Haul Storage of Willow Run
Location en tout temps  |  U-Haul Truck Share 24/7© Location

43 évaluations

2225 Parkwood Ave   Ypsilanti, MI 48198

(734) 487-4923

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(734) 487-4923

2225 Parkwood Ave
Ypsilanti, MI 48198

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

It was not explained that I did not have a storage unit and I found an inside open spot and there was a car on it. I was told o would be evicted if I left anything there and despite my prearranged reservation, there was no place for me. I had a truck of belongings and had to store them. I had to pay more money at a competitor. Very unhappy.

Ann S.  |  Expérience générale 
Évaluation :
1

Your managers are getting worse and worse- the facility has grown into a big mess

Stephanie M.  |  Expérience générale 
Évaluation :
4

Easy sign up. Unit was reasonably clean, but all the trash was left in a pile in front of the door.

Jacob M.  |  Online Move In 
Évaluation :
2

Went on move in day and the unit was unavailible. Wxtremely disspapointing

Jalen D.  |  Premières impressions 
Évaluation :
4

Im nerves about rats & mice getting in my things FYI: I have no sustenance items in my storage.

Dionne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stefanie B.  |  Expérience générale 
Évaluation :
1

I was given a rental agreement for a locked unit. I was initially directed to Willow Run facility by central dispatcher before signing contract. I could not get ahold of anyone at the local office to communicate problems.

Jennifer S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN ELDON D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina R.  |  Premières impressions 
Évaluation :
5

Amanda was great!!

charles h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S.  |  Expérience générale 
Évaluation :
5

The staff were always helpful and accommodating sometimes beyond customary service. I would easily rent space again in the future.

Lynette R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann L.  |  Expérience générale 
Évaluation :
5

Merci.

Sharon s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryssa H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C.  |  Expérience générale 
Évaluation :
5

Staff were great.

Dylan S.  |  Premières impressions 
Évaluation :
5

I didn't really understand how to arrive and did not call ahead of time, but (Amanda, I assume) quickly answered the phone and gave me access in minutes. Thank you for the great customer service. Moving is stressful and U-Haul Storage of Willow Run took away a lot of that stress.

Cody B.  |  Premières impressions 
Évaluation :
5

Manager is very nice and the staff I spoke to.

ylonda d.  |  Premières impressions 
Évaluation :
5

The manager and staff were great. All my storage and moving rentals needs I will use this facility.

Jayson R.  |  Expérience générale 
Évaluation :
3

Amanda is the reason for the high rating. I had a huge problem with my storage and she fixed it. Her customer service is why I will use this facility again. She was a lifesaver and very kind. I wrote another review on Google and it was also about my experience because of Amanda. I can't say enough great things about her. Thank you so much!

Keyonna J.  |  Expérience générale 
Évaluation :
3

Throughout my rental process (1yr) , I was not able to get in contact with the office. I'd always get directed to customer service and then they would forward a message over to the store manager to return my call... which NEVER happened. I never received a call from U-Haul throughout my entire process. And they charged my card for an extra $159 even AFTER MOVE OUT. I notified them "multiple" times to confirm my move out date BEFORE the next due date (weeks before).

Ke'Ayra G.  |  Expérience générale 
Évaluation :
5

I was with them for over 2 yrs. If I could give 10 stars for every category that's what they deserve. ALWAYS above and beyond to help. Management is fantastic on Washtenaw. Always helpful to many. The personalities there are all great. NO LAZINESS WHATSOEVER!!!! HIGHLY RECOMMEND THIS STORE.

Debbie S.  |  Expérience générale 
Évaluation :
5

The people at the front desk were helpful, correcting the storage issues and quickly got us on our way

Deborah H.  |  Premières impressions 
Évaluation :
3

Good facility overall. The space was much bigger than I needed, and a smaller space was not available. A few times my key card did not work. It seemed quite secure. Recommended for 10 x15 large space.

FAITH H.  |  Expérience générale 
Évaluation :
1

Horrible customer service on line. Storage unit leaked but I was never notified.

Chituyen R.  |  Expérience générale 
Évaluation :
3

It was great service but your people could of been more helpful praise god 👍🏾🙏🏽🙏🏽🙏🏽🎊🎈😇

PAMELA W.  |  Expérience générale 
Évaluation :
3

I received a bill for the storage, after I called and closed my account, which was paid in full. The bill went to my mother-in-laws house...which I am not even sure how you got that address.

Mitchell V.  |  Expérience générale 
Évaluation :
5

The people at the actual location are amazing. The customer service line is the worst. Not helpful at all

Alesha R.  |  Expérience générale 
Évaluation :
5

Truly an incredible experience - if I could leave 6 stars I would. From the second I arrived, the staff was friendly, helpful, and polite. They went above and beyond!! GM, Mandie is incredible!!!

Samuel C.  |  Premières impressions 
Évaluation :
5

Busy when I got in there, but I don't fault them for that. They got through everyone quick and they were very helpful and nice.

Charles D.  |  Expérience générale 
Évaluation :
1

It took 2 hours and 5 people to complete the simple task of giving me the access code and storage unit number of a unit that I already had reserved. This delayed my travel plans significantly.

Andrew W.  |  Premières impressions 
Évaluation :
5

everything went excellent and the person I spoke with when renting my u-haul that recommended the storage facility...kudos to her, I wish I could remember her name I want to thank her so much.

tina w.  |  Premières impressions 
Évaluation :
5

Merci

carolyn j.  |  Expérience générale 
Évaluation :
4

Facility is clean, safe & secure. Everything preceded well. No problems.

Cheryl M.  |  Premières impressions 
Évaluation :
1

The Manager of this facility is very unprofessional and should be let go. How do you move out of a storage unit and it take a month to move you out? Then try to charge you for their employees mess up?

Germaine B.  |  Expérience générale 
Évaluation :
5

I always use Uhaul my family My Dad . Uhaul always been around help the community as long I can remember

MELIVIN B.  |  Expérience générale 
Évaluation :
4

Difficult to reserve storage. I needed to talk to an actual person at the facility. I could only reach the 800#, they would leave messages for Willow Run and no one would call me back.

Glenn T.  |  Expérience générale 
Évaluation :
1

Made an online reservation for a space that doesn't even exist. Waiting THIRTY minutes on hold only to get more bad information. At least the woman who had to tell me I didn't have a spot was nice

Jacqueline R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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