Customer Reviews for U-Rent Storage
(Concessionnaire U-Haul dans le voisinage)

4 972 évaluations

220 E 117th St   New York City, NY 10035
(Btw 2nd & 3rd ave)

(212) 643-8076

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(212) 643-8076

220 E 117th St
New York City, NY 10035
(Btw 2nd & 3rd ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The guy who check me in is also the same guy to check me out 7 hrs later. He was friendly and knowledgeable

Darren T. 
Évaluation :
5

Easy in and out, Attendant was courteous and very helpful.

Mauricio F. 
Évaluation :
4

Friendly service. Online mobile interface worked pretty smoothly. I returned the van after hours and got my receipt the next day. No surprises.

James S. 
Évaluation :
5

So easy

bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fiona L. 
Évaluation :
1

When we arrived to pick up the rental there was no one inside the location. It was open and the phone kept ringing off the hook but no attendant was on site. Approximately 20 minutes later the attendant arrived. We were informed that there was no hand dollies available although I had reserved 2 of them and confirmed the day prior to my pick up. I attempted to contact customer service but there was a long wait time to reach an agent. I scheduled a call back which I did receive about 1 hr later. The phone agent indicated he was unable to help me and would transfer my call to customer service. I again waited for a call back and never heard from your company. This was a less than desirable experience to say the least.

Olga F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sanjay S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy K. 
Évaluation :
5

You are doing fine

BEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adriana C. 
Évaluation :
3

Two things: 1) I include two dolly's in my request and this was confirmed. When I got there, they told me that they don't have dollies at that location. So why did I find out AFTER I got there to pick up the truck!!!??? Why was this confirmed as part of my reservation!!!!???? 2) The guy behind the counter was rude. He told me the truck was "in the middle". and pointed outside. I had no idea what he was talking about. I asked him what he meant, he repeated rudely, "It's in the middle". I walked outside and came back in and pointed to a truck sitting outside if this was the truck, and he was rude to me again! I asked him to walk outside, and talk me to the truck and point to it so I could see what he was talking about. He did so - there was no way I would have found that truck with his instructions "It's in the middle".

Mark S. 
Évaluation :
1

They left a lock on the trunk and didn't give us the key so we were unable to lock it once we noticed and we're ready to load

Marielle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard F. 
Évaluation :
2

I was called more than 4 times just to be asked what was the mileage.

Keenmavery R. 
Évaluation :
5

Bluetooth radios would be nice.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Both Gustavo who helped me check in and Dave who handled my return were so nice. They went above and beyond to make sure I had everything I needed and spoke with care and kindness. Thanks to their excellent work I would never hesitate to use UHaul, especially from this location. I honestly did not expect to have a great experience given renting a uhaul in Manhattan but it was the best and easiest transaction I've ever had with any UHaul location.

william H. 
Évaluation :
3

The system let us book delivery (with moving help) on a Sunday. However, the Martinsville, IN location where our boxes were located apparently doesn't open on weekends so our movers needed to reschedule. This is a major website flaw that should be addressed.

Corrin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selbourne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
1

Impossible to do the self pick up as mentioned on the website...lost one hour to get my truck! And i had to add gaz as it was letf to almost zero level... Then on my way back from my move an orange warning came up on the board. Poor organization poor quality of the vehicles ...will not do uhaul ever again

julie D. 
Évaluation :
1

The car full of weed

Abdulelah A. 
Évaluation :
5

Nothing, everything went smooth, very pleased

Terrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMEKIAI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EzMone S. 
Évaluation :
1

I was given misinformation about parking at the location when I called uhaul. The location canceled my reservation, for some unknown reason. When it was re-entered into the system I was charged more than double the original reservation. I was told they couldn't adjust it in the store and that I had to call the 1800 number. I called the 1800 number and they told me that the store had to do it. I asked them to please not give me the run around. Finally it was adjusted on the phone after requesting to speak with a supervisor. Then it was delayed. I was told by uhaul that this was because the original reservation was canceled. I had to get the right person on the phone to issue my refund for days delayed. Then I asked to confirm when it arrived since no one communicated with me when it arrived at my destination. Stuff in the box shifted forward and some fragile items were damaged. The gentleman that dropped it off was nice and a rep that actually physically confirmed my box was at its destination was helpful. Mostly it WAS A DISASTER!

Melissa S. 
Évaluation :
5

Make sure the back of every truck ,van etc is cleaned . And that there's enough gas in the vehicle. Besides that everything else was perfect .

Mario R. 
Évaluation :
5

I was told by a guy at a the gas station on 99 st and Lexington Ave. That you guys are very reliable

jose G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Emmett G. 
Évaluation :
2

The pickup was disorganized and I didn't get any information about how to drop it off after hours (I didn't realize my drop off was after hours).

Allisen J. 
Évaluation :
1

The staff were helpful and friendly, but: (1) the van was in terrible (trash and crumbs strewn all over the cabin, a broken handle on the driver side door, key not working on the driver side door); (2) the fuel tank was empty when I got into the van (the yellow "low fuel" light was on), despite the receipt claiming it had a quarter tank, so I had to get gas immediately just to drive it; (3) the receipt claimed the van had ~50 fewer miles on it when I picked it up than it actually did. The photos of the van seemed to be of a different van--I could tell this because the van in the photos had reflective strips at places where the van I rented did not. Additionally, I had reserved 2 dollies to move the heavy items I had, and there were no dollies at the store. Overall, this was a rather outrageously disappointing experience and I'm thinking I'll use a different company for any other things I need to move.

Anna H. 
Évaluation :
5

The representative at the front desk was very helpful. Good guy made this nerve raking experience easy.

Patterson T. 
Évaluation :
2

Vehicle had significantly less fuel than originally stated and was in bad shape overall. Also no back up camera for a 15 foot truck in Manhattan.

Wade C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bunyamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara N. 
Évaluation :
2

The guy and the lady on the front desk were extremely rude and impatient for not a single reason. These people shouldn't be working with customer service.

Pedro A. 
Évaluation :
5

Easy and convenient

Angella T. 
Évaluation :
1

Returned the truck at 4:40pm and they didn't check it in until the next morning. Although they gave the truck to someone else right away. Then they say I drove over 10 miles when I barely drove 5 and everytime I fall to do a dispute they give me the run around connecting me to a bunch of different representatives and none of them is the one I need to start the dispute so I am over it. Keep the extra money. And I'm only doing mobile checkouts from now on and never going to this location again

Jovan G. 
Évaluation :
1

No staff was there. It was supposed to open at 8 and people showed up at 10:30. The truck assigned to me was buried behind 6 other vehicles, not that I could get my keys due to the fact no one was there to give them to me. I had to pay my mover for 21/2 hrs of standing around. Worst experience ever. I want my money back.

Alexa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

The app should be disabled or explained for this location. I selected U-Haul because of the option of using the app. But when I got to the “lot” my van was packed in behind others. The agent lectured me and said I should have clicked “I can't Find my van” until it gave me one that was easier to get because “nobody is moving 4 trucks for you.” So it took forever when I explicitly picked your company because the app was supposed to be easy.

Matt C. 
Évaluation :
1

When I went to drop off the vehicle workers had the street blocked off and we're working right in front of the facility. In an attempt to turn in the truck I had to park offsite and received a $115 parking ticket. The attendant was helpful but I would not recommend this facility for drop off in the future.

DANIEL LEWIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW G. 
Évaluation :
3

I wish they had better parking for returning trucks.

Leonard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego A. 
Évaluation :
5

Great representative service very friendly front desk and helpful Thank you!

Jorge M. 
Évaluation :
5

Your operators rented me a storage room at the 117 th and charged me as moved on 239 but the space was filled and didn't exist. In addition your traffic Dept. Has no idea what it's doing phone calls are miserable

Ken Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucelenie R. 
Évaluation :
3

The gentleman working at this location was professional and courteous, I appreciate his work. The truck, though, was pretty nasty. There were crumbs everywhere, almost ALL the surfaces were sticky, I didn't even want to put my phone down on the console. The cargo area was actually cleaner than the passenger area. It's a somewhat minor complaint, but I think others would appreciate a cleaner truck. Merci.

Michael J. 
Évaluation :
1

I just aas 15 min late and return with a full tank and they charged me a full extra day

Rob B. 
Évaluation :
3

The lady on the front desk was very rude, she was very unfriendly, and not willing to answer my questions after asking me to fill the gas tank myself, why? how will the gas payment be balanced on my final payment?... normal logic questions....she kept giving attitude... I would have left the place right away if it wasn´t because I really needed a van. I do not understand how someone with that temper is kept as the face of the company for customer service, unbelievable

Manuel A. 
Évaluation :
5

Pratique

Bristol F. 
Évaluation :
5

Really nothing the staff is courteous hard-working very responsive to my presence. All in all it was a great experience and I've been there several times and will continue to use this location.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yenny F. 
Évaluation :
5

Uhaul representative was very helpful, kind & thoughtful. Best quality service I have ever experienced in a uhaul office. Very knowledgeable and respectful gentleman

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie C. 
Évaluation :
3

Unlimited miles would be great

nashaun R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

None all 👍

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

The people who run this place are just lovely people. And it's inspiring to see them drive huge trucks on that narrow, busy street.

Molly L. 
Évaluation :
4

Have more parking locations to return vans / trucks

Shane C. 
Évaluation :
2

Dave was very nice. However, upon arrival there were no hand trucks available nor were there any moving blankets. Ultimately I made do with what was available but disappointed that you were offering products that weren't readily at hand.

Matthew B. 
Évaluation :
1

The location itself looks run-down and in addition, the employees don't where any uniforms or look and act professional themselves.

THEO M. 
Évaluation :
4

Truck was a bit dirty

Eric O. 
Évaluation :
5

Ģŕeat customer service. Clean equipment and speedy check in and out.

Elizabeth F. 
Évaluation :
2

Online I arranged 7am pickup. The location doesn't open till 8am but according to the UHaul website I should have been able to do a self pick up. That was not true. Then the staff didn't actually arrive till 8:20am. I was running an Easter event with 500 guests arriving at 10:30am so to not be able to get our supplies until 9am was very stressful. I would not trust UHaul in the future

Lisa L. 
Évaluation :
5

Give this worker a raise

Michael B. 
Évaluation :
1

I reserved a 15 foot truck. When I showed up to the location, they only had 10 feet trucks. I had to make 2 trips from my move. It took twice as long and I had to pay my movers more money. I also reserved a dolly and the location didn't have one, but I was still charged for it. It was a total disaster and made my moving day even more stressful.

Timothy F. 
Évaluation :
2

the service was sub par... the first van had a flat tire and less than 1/4 gas... then upon return the location was closed save for an attendant who was in a room watching tv and told me to park van myself and put keys in drop box while he was smoking cannabis.

William D. 
Évaluation :
5

It's hard to read you guys by phone sometimes

LOUIE D. 
Évaluation :
5

Service is always quick and professional.

Kellie M. 
Évaluation :
4

Friendly manager and efficient processing

Leonard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
3

Instructions for troubleshooting the operation of the van. We thought the engine had stalled but it was a security feature.

Marcel R. 
Évaluation :
5

Excellent service à la clientèle. Very knowledgeable. Easy and fast.

Mildred S. 
Évaluation :
2

I reserved a dolly and was told none was available only when I got to the location, even though I called before hand. I have to move multiple boxes and equipment by myself without a dolly. Needless to say, this was just horrible.

Andre H. 
Évaluation :
5

The guy working there was so helpful and made it an overall great experience.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
1

When I arrived 5 mins prior(9:55am Est) to my scheduled pickup at 10am NO ONE was in the building to check me in or give me my keys. It took over 20 mins for anyone to unlock the doors and let us(a group of 3) in to begin our process. Once in I continued to have a rocky confirmation so much so that even as I was now on the phone with customer service I was recieving conflicting and confusing information. This made me 30 mins late to meet my movers, delay my designated move time and cost me extra expenses!!

jarrett M. 
Évaluation :
1

Need better customer service/ customer service representative. Terrible attitude.

Stephanie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY R. 
Évaluation :
4

Booked a van+dolly online 2 days prior. Was told there was no dolly but upon pickup, but the UHaul representative search all other vehicles to find one. Didn't have to wait long for it to be rectified. Representative was very accommodating. The van was clean enough, considering. Note to future renters, be careful where you park along this street, I saw a lot of cars/vans/trucks with tickets.

LYNDAMARIE M. 
Évaluation :
2

Not specific to the location. I booked my 9ft van nearly a month in advance so I could secure what I wanted. WIth that, I reserved a dolly and furniture pads. The day before, Uhaul calls me to see if I'm willing to drive a ten foot truck. Sure, fine. But then they upcharged me to a 10ft price when I didn't agree to pay more, why would I have to if I was saving you the hassle? The next day, I get a call that that location doesn't have a ten foot truck, can i accept a different location. Sure, Fine. Show up to get my van, and no dolly or moving blankets. Now my Dresser has a huge scratch because i didn't have a blanket on it. Next time i move should I just book 3 hours in advance? or do i need to book five months in advance? I don't understand why i got the run around for what seemed like a pretty well planned reservation. Who got my 9ft truck? who got my 10ft truck? who got my furniture blankets and dolly?

Sarah P. 
Évaluation :
5

The service was very good. The van however, was a little messy. The back of the van was quite dirty, but that's pretty much was it. The van was in good working condition.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDOFRANCISCO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lek T. 
Évaluation :
5

Customer service was excellent!

Sindy V. 
Évaluation :
3

They should better inform you if at the last minute you need to pick the truck up at a different location. Communication is the key. You are paying for a service.

Patricia R. 
Évaluation :
5

Excellent service à la clientèle.

Sean D. 
Non les évaluations ont été soumises pour cet établissement.

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