Le client n'a pas laissé de commentaire.
Wayne M.
Customer Reviews for Virgin Automotive Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Loved the jokes and the fish!
david U.Chris was great to deal with. Polite, courteous, friendly and accommodating. When the truck I originally reserved was not available, he drove to another UHaul location to pick up another truck for me to make sure I had one when and where I needed it. And even though the only one available was a little bigger than I reserved, he kept my rental price the same. An easy transaction and great customer service. I highly recommend Chris if you need a UHaul rental.
JOE H.I will always come to this U-Haul first. The Owner is Professional, Very Nice and Has a Happy Positive attitude. Thanks Chris.
Samantha S.Best U-HAUL experience
Michael W.Pickup location great!!! Mr. Virgin was a pleasure to deal with.
John V.No problems
Kevin C.Excellent.
Beverly M.Customer service was a class
Philmore H.In general I would never ever recommend UHAUL. The reserved trailer or truck seems to often be unavailable and I was not notified until the day before, unacceptable. Additionally, the time of return on a particular day is not given up front and one receives the information in an email the night before, after plans have already been made
JONATHAND L.Chris was awesome Just update your server on uhauls end
Sandra M.Difficult just for supply and availability of trucks in the area. Had to drive 1 hour away to get one
William B.Chris and the team were very helpful in making it happen and helping us get our truck.
mark M.Very helpful when I moved pick up day back a day!!!
Gwendolyn M.The Auto shop was great and made the drop off a breeze!
SUSAN C.The website says there is 24/7 access and that I could pick it up even though the location was not open. Not until the day of the rental did it say that I had to wait for it to open to pick up the van. Drop off was fine but pick-up should be available remotely or at least explain that at the time of booking,.
don A.The owner was very helpful and asked how my experience went. I highly recommend Virgin Automotive, Inc.
Karl S.This location was 25 miles away from original location.
Joseph L.My dolly and furniture mover wettest included and i was given a bunch of mats we didn't need so we were told we couldn't get a refund
Kylie C.double check the information that is input into the computer. Was overcharged for mileage and daily rate. May have been a computer error but now I am left to correct the errors
TIFFANY M.Mechanically the truck was in tip top shape and also very clean, the only trouble we experienced was the trucks driver seat did not go back far enough. The driver was six foot, eight inches and he literally had no room for his legs to go. While driving his legs were right up against the dashboard making driving uncomfortable. They should allow for more space from the drivers seat to the dash board. This was the only problem I found. I hope I have helped a little with your review.
dee S.Owner is super easy to deal with. Incredibly laid back
Samuel J.I was charged for the protection plan without consenting (found it on the invoice after paying) which was annoying but otherwise the experience was fine.
marc T.The location was convenient, but gritty industrial park like. No big deal to me, not unsafe, but not "clean and inviting" . Mechanic who received keys from me was pleasant, polite regular guy: "Thanks a lot, have a nice day". Done. And I didn't have to drive a few miles more to the "clean, inviting" location in Hyannis.
GLEN K.Friendly helpful
MICHAEL D.S.O.
Mike M.Was overcharged by $40 and got the runaround from U-Haul when I tried to get it dealt with over the phone. One customer service rep said he could not do refunds and gave us a number to call that was the same as the original number we called. Second woman promised to transfer us to a manager then hung up on us. Will be disputing these charges through my credit card.
Nicholas U.The truck was exactly what I requested and the rental price was fair. The guy in the office was nice, but I was told the truck had 1/2 tank of gas when it only had 3/8. I asked him to correct it, and he said he would, but then I was charged a gas fee when I returned the vehicle with more than 3/8 tank! Please refund this incorrect charge immediately.
Isaac H.Ll was ok except Appliance Dolly not in truck and to this day have not credited the money back. Yes it only $10 buys it's the customer service...
Brian S.Personal service was very good! Office decor was dated and posters were inappropriate. There was not any covid precautions in place.
Donna P.This drop-off location is kinda out of the way, but it's on the Cape which is exactly what we needed after buying a home there. Since we are in the midst of a global pandemic, I opted for the contactless drop-off. It was simple and easy to follow. I highly recommend U-Haul and this location if you are moving to or from the Cape!
Nathan F.Another look under the seats during cleaning - there was an empty soda can under the passenger seat.
Claus H.Awesome
deaa H.The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard back
Robert K.Great customer service great truck
Chad P.Excellent customer service. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.
mark B.Great customer service, helpful and very professional!
Wellington H.Super friendly and knowledgeable. Would highly recommend
Nicholas A.Chris was great!! Very professional and helpful. Everything was quick, easy and as promised!! Will definitely return if we have u haul needs in the future!!
William Y.Thanks go to Chris Virgin.
Thomas N.Pick up Drop off was fast . Chris at Virgin Automotive was easy to work with. Great mid- Cape location, didn't have to drive to Hyannis!
CHRISTOPHER S.The location and whole process of getting the uhaul was amazing at the location. Virgin automotive and Chris himself were so friendly and accommodating. No complaints there. But the way uhaul runs their business is another story. The biggest scam and bait & switch operation. A dirty way of doing business. Don't tell me a 10 footer is only $19,99 and at the end of the day, there goes $200 from my bank account and I didn't even leave Cape Cod. It's $19,99 just to look at the vehicle. Then if you wanna drive it, be prepared to give up your first born ??. Deceiving. Change your business strategy, uhaul. You're only going to piss people off and tarnish the good relationships you have with the companies that outsource your business.
HELENA W.The truck was not supplied with what I had ordered and was charged for
John D.Chris was friendly and helpful
Scott N.