Customer Reviews for Waters Mega Storage
(Concessionnaire U-Haul dans le voisinage)

190 évaluations

10722 Waters Rv Dr   Gaylord, MI 49735

(989) 731-4534

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(989) 731-4534

10722 Waters Rv Dr
Gaylord, MI 49735

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Dropped off after hours. Didn't talk to anyone, no post after hour number to call, but found it on my rental form. Place I picked it up at, had a sign for the after hours number to call. All worked out in the end.

wally L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip K. 
Évaluation :
5

These folks are as advertised. Friendly with reasonable prices. I would recommend them if you needed outdoor storage.

joseph o.  |  Expérience générale 
Évaluation :
5

Haley was very helpful in making the UHaul Experience stress free.

Scott S. 
Évaluation :
5

Overall I would highly recommend waters storage. They where all very nice and exceptional service.

Sarah L.  |  Expérience générale 
Évaluation :
5

My trailer had a Texas license plate and all the wheel lug nuts & Studs were rusted very heavily.. I was glad that we didn't have a tire puncture on our trip.

JOHN RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad L. 
Évaluation :
1

Very poor communication when my box arrived at this location. I was told it would be delivered the next day but then another person called me and say that's never going to happen because they were too busy. Then that same person called me back and said they weren't open the weekends, which was obv not true. Would've been nice to not be lied to multiple times by the staff here which resulted in my box being held up for 2 weeks there before they could deliver it, which I'm sure they are going to charge me for as well now. Was a good device just didn't appreciate the lies about the scheduling and the confusion between the staff about the scheduling.

Jenna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew P. 
Évaluation :
5

Alway great customer service quick and easy rental great price

Orion L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

I would drive out of my way to use this location again. Service Exceeded my high expectation.

Jerry M. 
Évaluation :
5

The pin that licks the ramp on the driver's side was broken. Looking at the rust on it, it has been like that for a while.

Robert P. 
Évaluation :
5

Because I needed the trailer a few hours prior to when they opened on Monday, and because they were not open Saturday or sunday I was told to pick it up late on Friday for return monday afternoon and I would be charged for one day. I was charged for two days. It isn't a big deal, except it was not what I expected. Otherwise everything was fine. Great people at the dealership.

Dave W. 
Évaluation :
4

There is no u-haul in Gaylord Michigan. We were told to drop off in Gaylord. After some phone calls and looking all over Gaylord for u-haul we ended up in a town called Waters which was 12 miles south of Gaylord. Once we found a place to drop off your app was very easy and helpful.

mary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Not much to improve on; they we're polite, helpful, and professional. Everything you expect from a U-Haul shop. I'll be back.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD JOHN B. 
Évaluation :
4

You seem a little unorganized at times, but overall I was satisfied with the rental.

denver M. 
Évaluation :
5

Hayley was very friendly and very knowledgeable about the equipment and made everything so easy.

ANTHONY JOSEPH Z. 
Évaluation :
5

Hailey was wonderful!

Mark M. 
Évaluation :
5

It was the answer to my moving issues, I loved that I was able to pick the truck up that Saturday and be able to drop off in Southfield case to were my things were to be moved

kimberley G. 
Évaluation :
5

closed on weekends just dropped it off.

Norman R. 
Évaluation :
5

The check in and out of the vehicle was a nightmare. The App didn't work and when I turned in the truck the app wouldn't let me get past the first step. I called and waited on the phone for over an hour to check in my vehicle. The representitave was wonderful but am afraid I may be overcharged as the ending milage was never actually recorded by anyone.

Phillip T. 
Évaluation :
5

Quick and easy.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

The young lady was awesome.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan N. 
Évaluation :
4

Pricing was considerably higher than what I was quoted on the phone. I know taxes had to be included but they weren't that high. I was also told I got a discount if I delivered the UHaul to the location they wanted it delivered to. We did that but didn't get any money back.

Suzan B. 
Évaluation :
5

Great service and friendly people

WAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen M. 
Évaluation :
4

They were closed on the weekend so I just dropped it off.

ROB I. 
Évaluation :
5

Everything involved with U-Haul was top notch! I even found out there was brand new tires just put on the trailer. After travel to the dealership and loading the motorcycle we stayed overnight and left the next day. Once on the road I began to notice a slight vibration. Stopping at a Belle Tire store we found ALL lug nuts needing significant tightening. Had them "torqued" to trailer specs. Problem solved! Trailer tracked straight as an arrow, no vibration!

Charles C. 
Évaluation :
3

Please list the correct return city. This was listed as Gaylord MI and it is not part of Gaylord. The return city listed was misleading.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery E. 
Évaluation :
3

Internet was not working and worker was a employee was a bit frustrated. The equipment was dirty, snowy, icy, dirty with very low tread life. One of the wheel straps was heavily frayed and could not fit through the ratchet and I therefore had to spend $90 to purchase new straps to secure my vehicle. I would like to be reimbursed for these straps and can give them back to U-Haul

Chris P. 
Évaluation :
5

The check in process took a half hour. I had to continually take the same pictures over and over.

todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Helpful, flexible, knowledgeable staff. Equipment in good condition. Clean. Building and parking lot in good condition. Appreciated the service provided.

Jody S. 
Évaluation :
5

Rien

Norman R. 
Évaluation :
5

No improvements needed

Jon S. 
Évaluation :
5

Nothing great place will rent again very nice lady

kyla H. 
Évaluation :
5

Top notch , no complaints and the woman I felt with was very helpful an knowledgable

Jon S. 
Évaluation :
5

I am usually there to pick up on Saturday and drop off Monday or Tuesday night, it works out OK, understandable someone can't be there at those hours. I will definitely be back next year, the cost is about even with what I save in gas towing and no wear and tear on trailer. I have recommended to others.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L.  |  Expérience générale 
Évaluation :
1

The first time I tried to use uhaul the parking lot was not plowed so I had to change my moving day. Returned the next weekend and it took forty minutes to do truckshare. I had to fix the wiper blade myself. The uhaul got stuck in the snow and even though I had paid for roadside assistance, uhaul refused to send a tow truck (after being on hold for forty five minutes and told me I didn't pay for roadside assistance). After I having to pay for my own tow truck I returned the truck without ever moving anything. Then you guys tried to bill me for roadside assistance. I will never try to work with uhaul again and I will say the same to everyone I know.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGH DOUGLAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON JAMES H. 
Évaluation :
5

Karen is so helpful and the location makes Uhaul the best and easiest choice for my future needs. Thanks!!!

ELDON G. 
Évaluation :
5

Nothing to improve here. Perfect in every way

NEAL EDWARD M. 
Évaluation :
5

Very friendly and well organized.. thank you

ROGER STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

In the trailer I rented, I found the right front tie-down ring is missing. This went unnoticed when I got the trailer. No problem I made do, but for future rentals this should be fixed. Excellent service, great price, and thank you very much!

RONALD CURTIS R. 
Évaluation :
5

Need to keep more in touch with the customer. Our pods arrived in Michigan on December 17th. We signed for our house on the 20th of December did not get our pods until January 9. Therefore we had to buy stuff we shouldn't had to get. Did not know the pods where in Michigan. Cost us a lot to get stuff we already had in the pods.

john T. 
Évaluation :
5

You can find similar facilities for much cheaper rates. Waters is over charging.

FRANK N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT NORMAN P. 
Évaluation :
5

It's not the Detroit location but corporate that lied but you don't have a survey for corporate even though they are the ones that take all bookings. So disgustingly you make customers rate a local shop poorly due to corporate incompetence. The lady that booked my reservation sold me moving help. Your website says they are Uhaul workers. Shows them wearing Uhaul shirts and wrapping all furniture in the pictures. The lady from Uhaul told me the movers would provide blankets and wrap. I paid for this. They did not and 100 % of my furniture was ruined. I called Uhaul and the customer service rep said “We won't pay for anything” and that no one in the company was higher then her. I didn't get her name but must have been the CEO if they were the highest in the company per her. Then I sent a message to the mover. They said nobody for Uhaul provides blankets. But yet it's even on your website with pictures.

JEFFREY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM JOHN M. 
Évaluation :
5

Super job.

PATRICK JOSEPH F. 
Évaluation :
5

Friendly customer service... Karyn was on top of calling me, arranging pick up, and return. I would go out of my way to use this specific location.

ALAN PAUL A. 
Évaluation :
5

Everything went very smoothly from pick up to return

MICHAEL WESLEY D. 
Évaluation :
5

Owners/employees were very helpful and professional. I called with questions and they called back, answered all my questions and gave helpful advice. Very nice and helpful.

SHANNON MICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Karen at the waters office was great then when we pick the truck up her daughter eas there ad she was just as helpful very nice

KENNETH ALAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry B. 
Évaluation :
5

Nothing they both was perfect , quick and easy

WESLEY EUGENE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

great job

TIMOTHY PATRICK G. 
Évaluation :
5

The two Ladies were super friendly on the phone and upon arrival. I went there twice. Once to drop off the car hauler and then the truck after a few more storage runs. Merci!

Toby S. 
Évaluation :
5

These people are great! So nice, easy to deal with. Fortement recommandé!

JEANNE J. 
Évaluation :
3

I was told to go right to the gas station as the truck was on empty. The paperwork said it was a quarter full when it was on empty. Drop off location charged me for a quarter tank of gas plus a filling fee.

JACKSON HOWARD T. 
Évaluation :
5

Thank you so much for giving me an extra day with the truck. The weather was bad, snow ice wind, roads were less than safe. When I explained the situation your people were totally understanding and accommodating, can't thank you enough.

TOMAS ADRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Hailey was the best! I have rented there twice in the last two weeks. I will be back! Jerry W.

JEROME SIDNEY W. 
Évaluation :
5

We were so glad to have rented. We are moved. God Bless you.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W.  |  Expérience générale 
Évaluation :
5

I had the 26 ft. truck and found it much rougher riding than expected. I had a relativly light load 900+/- pounds. On "new" concrete highway in Indiana the truck would "hop" hard enough to cause some damage to the load and was VERY uncomfortable. It acted like the airbags were either " dumped" (empty) or were at too much pressure for the load. The vendor location was GREAT, my issue was with the truck.

GREGORY LEE W. 
Évaluation :
5

Very satisfied the service. Very friendly and knowledgeable. I will be a return customer. Merci.

JEROME SIDNEY W. 
Évaluation :
4

Had several problems navigating the express check-in software from a PC, and the pickup location had conflicting information on file that the manager could not resolve using his U-Haul software. Had to call a company rep to correct the mistake, but my "express" check-in lasted a full hour. When I tried to use the mobile app for after-hours return, it would not allow me to access my U-Haul account. I had to call customer service to complete the process. I won't be using online reservation again, just too many bugs in the software. Otherwise, I'm satisfied with the transaction.

John K. 
Évaluation :
5

Make it easier to contact you guys

CORDELL LESTER C. 
Évaluation :
5

I have no complaints the entire process was smooth and enjoyable. Polite and welcoming reception to pick up the rental was refreshing. Thank you for all your help with my move.

RUSSELL ELLIOT S. 
Évaluation :
5

What a bunch of awesome people! Great great experience.

JEANNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Harsen B. 
Évaluation :
5

Great auto carrier rental.

Rob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B.  |  Expérience générale 
Évaluation :
5

Will use again! Karyn was awesome to work with!

Edward (Eddie) V.  |  Expérience générale 
Évaluation :
5

Karen is Super!!! I will be back next summer.

Scott P.  |  Expérience générale 
Évaluation :
5

We store our 5thwheel every winter nothing but great service

KEVIN D.  |  Expérience générale 
Évaluation :
5

I rented space for my boat for 8 months paying at a monthly rate. I took the boat out of storage 16 days prior to end of lease for the month of May but the storage facility would not prorate my last month. Also the storage facility is not open on the weekend which requires me to take a day off work to pick up my boat.

TOM D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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