Customer Reviews for Watkins Glen Mini Storage
(Concessionnaire U-Haul dans le voisinage)

134 évaluations

4195 SR 14   Rock Stream, NY 14878

(607) 535-2065

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 8/17/2022: Fermé
  • 8/19/2022: Fermé
  • 8/23/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(607) 535-2065

4195 SR 14
Rock Stream, NY 14878

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 1h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 8/17/2022: Fermé
  • 8/19/2022: Fermé
  • 8/23/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen O. 
Évaluation :
5

Great service on all ends. Very easy and efficient to use the mobile service for our circumstance, especially when paired with Watkins Glen Mini Storage. Thanks everyone!

Flannery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

They charged me $100 to remove garbage from the truck. REALLY??????

Kellie S. 
Évaluation :
4

The gas tank was not full which was a big problem. I'm concerned I will be charged for leaving the gas tank at 1/2 even though I picked it up with only 3/8. I also did not enjoy the issues with payment - having a temporary placement on my card then a real charge. It made it confusing and difficult to sort out financially. I also did not like that the truck was not in the best shape. It got me to and from the location but it definitely needed a tune up and all cylinders were not firing (my dads a mechanic so he recognized it immediately). It was also confusing how they sorted out the primary driver and contact person. I rented the truck but my dad drove, and since I entered him as the primary driver everything switched over to him even though the rental was for me.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL F. 
Évaluation :
5

Great experience!!!

KEVINJEFFREY SR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
5

Front/stearing wheel shook when you stepped in the break. Truck was clean, service was excellent.

DONNAL K. 
Évaluation :
5

Service rapide et convivial. The clerk was very helpful. Being able to drop the unit off after the office was closed is important to me. This saved me from having to drive all the way to Penn Yan to rent.

MARKGEORGE M. 
Évaluation :
5

A++ customer service, Very helpful will use again

DANIELAARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

Could not do it over the app i had to call the phone number on the door it was not professional and not the same service I had before at the Elmira ny location

Jonathan H. 
Évaluation :
5

We had an excellent experience. We worked with Shelley at this location and she was great. Helpful, friendly and very professional.

CHOYER L. 
Évaluation :
5

Watkins Glenn: 24/7 pick-up worked well, but windows were very dirty inside and out. U-Haul: I CALL BULLSHIT! EXTREMELY POOR RATING! I booked a 26-foot truck at least 3-weeks earlier with a scheduled pick-up on Friday morning, June 25th at 7:30 am. U-Haul called me earlier in the week of my pick-up and explained that I may need to pick-up at a different location and woudl call back on Thursday. NO CALL Thursday, and when I called the location was different as mentioned AND the PICK-UP TIME WAS CHANGED to 12 Noon. They did not have any other options! I showed up at 11:40 to pick-up the 26-foot truck .. NO TRUCK ... 12 noon NO TRUCK ...12:30 NO TRUCK. After the location called the renter of the truck it was determine that the 26-foot truck woudl not be returned until Monday. After numerous calls, other regions answering, and several "hang-ups" we finally talked to an individual at U-Haul and the closest 26-foor truck was in Watkins Glenn, NY (150 miles and 3-hours away). note: Three individuals took off from work to load the truck on Friday and we spent the day looking for and picking up the U-Haul truck 3-hours away. 8 1/2-hours to retrieve a 26-foot truck (12noon until 8:30pm). I call Bullshit!

Jude F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john N. 
Évaluation :
1

Not to unexpectedly make additional, unexplained random charge with no receipt. Want that transaction taken care of ASAP . I DO NOT APPRECIATE BEING ROBBED

Brandon S. 
Évaluation :
3

We arrived at this location and it was closed. Our steering wheel on our towed vehicle was locked up and we couldn't get the ramps to go down. We called Uhaul main number for assistance. They would not send someone out to help. They said their people could not touch our car. We called AAA they would not touch U hauls dolly. We Jacked up the dolly off of our hitch and secured it with a cinder block so we could just get home after driving up from Florida. The next day we called the Rock Stream Uhaul. Michelle was lovely and very helpful. She was able to get our car steering wheel unlocked. She hooked our van hitch to the tow dolly and got the ramps lined up. She got in my car and and drove it off the ramps. Then the receiver popped off the ball. The dolly hit my van and slammed my car down. My 2012 Toyota is totaled. Michele was so nice but she did not tighten the receiver to the ball an this caused the incident. We followed all of Uhaul instruction to a tee. I drove 55 mph all the way from Florida. I watched their videos and called for instruction several times. I have no experience with towing and hitches. Bottom line don't rely on Uhaul

rene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold M. 
Évaluation :
1

It took me over an hour to check in because of the weak signal for WiFi at this location. It was very frustrating because I had to drive 45 minutes to pick up the truck to begin with and then taking forever to get through the online pickup was ridiculous. And I requested a dolly which I was charged for and I never received it. Then they wanted me to return it at a location which was another hour and a half away which I refused to do and requested it to be returned to Greensburg, Pennsylvania instead. Once I dropped it off at Greensburg, Pennsylvania we were told we went over our miles when the agent that was booking our reservation told us we had plenty of mileage and that we wouldn't go over. If I had returned it to the Pleasant Hills, Pennsylvania location which is where they wanted me to drop it off, I would've been way over the mileage. After this experience, I don't know if I'll ever want to use Uhaul again!

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERIA B. 
Évaluation :
5

The lady that served us what very helpful she waited for us to show up and was very nice she knew our situation and treated us with much respect I highly recommend anyone to go there for your uhaul experience she made it a great one just a thank you to her her for being patient and treating us with much respect

KENNETHE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna C. 
Évaluation :
5

Very satisfied

ROBERTLAWRENCE S. 
Évaluation :
3

I had a reservation for an auto transport trailer to be picked up on Saturday after Thanksgiving, I tried to get one from the more local uhaul location but they didn't have one. So the rep called me at 830 am and told me there was one at this location 20 miles away and to be there at 11:30. I get there, no one was there. I called said representative back and was informed "I was on a list to be called" that my reservation had been switched to another location 40 miles farther. I flipped out and drove 20 miles home empty. I couldn't take the one there because hook up needed to be supervised and I couldn't hook it up even if I took pics for approval. I messaged uhaul on facebook and they sent me $50 for failing on their reservation agreement. That really helped make up for the whole thing trailer only ended up costing me 10 bucks from said location on following monday.

David S. 
Évaluation :
4

The service reps were great, friendly and answered all of our questions. The small dog barking at us from its crate was a little annoying. All and all it was a good experience.

ROBERTLAWRENCE S. 
Évaluation :
3

Driver's side window had been left down so drivers seat was wet as well as inside of door. The person checking me in did not wear her mask appropriately. I had to tell her I am high risk. The only reason I did not give this place a poor grade is because they are local and saved me having to drive 20 miles one way to get a UHaul.

MARYC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Everything was perfect!

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene B. 
Évaluation :
4

The Staff member at this location polite, pleasant and helpful. The equipment operated as expected and performed perfectly during the entire moving experience. Thank you Watkins Glen Mini Storage.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Excellent place to rent a truck. Friendly staff.

Matt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

assison S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
2

The verification process took almost an hour. Missed the business hours of where I needed to go with the truck. Didn't care for all the drop off pictures that were needed.

Lance P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
1

Tow dolly had a flat tire before leaving for usage, check engine on U-Haul truck at pick up. Swapped the tow dolly for auto transport and lighting on trailer did not work.... horrible experience... truck broke down on way to destination. Had to wait 3 hours for repair!!! RUDE AND UNPROFESSIONAL OFFICE STAFF!!!

Justin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Nothing. This is a great place to do business and the rates are very reasonable.

Kelley E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy L. 
Évaluation :
5

Went very well. No problems

Sherida S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
3

When I pay for a dolly we actually get one I paid extra money for a dolly and never got it

alishya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy R. 
Évaluation :
4

The nice lady there could use a better laptop or computer..It was making her job harder and taking longer.. But the lady was very friendly and quite helpful..

danny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
5

Excellent professional service

norman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doreen H. 
Évaluation :
4

Keep doing what you're doing

MICHAEL L. 
Évaluation :
3

Make sure the equipment is in the truck. Also, make changing the drop off location easier

Taylor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D. 
Évaluation :
4

Pricing seemed to be a moving target. Took a bit of a long time to check out there.

Elizabeth K. 
Évaluation :
5

Excellent service à la clientèle. So happy I found this place for my rental.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

The on-site customer service rep was very helpful and a pleasure to work with. This was a very easy process from start to finish. Highest recommendation!

Heather D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaclin C. 
Évaluation :
4

Make the turn in as efficient as the rental.

Joseph M. 
Évaluation :
3

I couldn't get ahold of anybody from either location that I tried calling. I had to call customer service. Once I did that everything went smoothly. Merci

Robert S. 
Évaluation :
4

Truck didn't have equipment in it on pick-up.

David R. 
Évaluation :
5

Great experience. Thanks.

NANCY S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Granted it isn't as busy a location as the pick-up one, but the woman who helped us was extremely friendly, professional, and courteous.

Jean B. 
Évaluation :
3

Sign in was inaccurate. Said i was ready for pickup but could not get key for almost 45 minutes. Customer service representatives are very rude on the 1800 u haul number. Actual people at the locations for drop off (when open) are great to work with.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeAnne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

staff was personable, knowlegeable and helpful

robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret W. 
Évaluation :
1

You might consider having a person on site (or at least reachable by phoneâ€"and not just post a phone number that inevitably ends with some guy's full voicemail box) to help customers, those customers whose reservations have been bungled and mishandled by U-Haul's apathetic team of customer service reps (which is a whole nother review to come). This way, your customers won't have to stand around in the rain and wind and cold, in the middle of nowhere, thumbs up butts, and with no one there to help them sort out the bungled contract you're professionally obliged to uphold and sort out. Maybe try that, if these surveys mean anything at all to you. Moving is a stressful task made all the more stressful by your on-site absence and unreachableness.

matt S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lori L. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page