Customer Reviews for Your Storage Place Fredricksburg
(Concessionnaire U-Haul dans le voisinage)

279 évaluations

8029 Fredericksburg Rd   San Antonio, TX 78229

(210) 256-6849

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(210) 256-6849

8029 Fredericksburg Rd
San Antonio, TX 78229

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN C.  |  Expérience générale 
Évaluation :
4

If they don't have the size truck, they should inform you beforehand. I was upgraded to a larger model because the smaller truck I requested wasn't available. However, for a senior citizen the larger truck is harder to drive and climb in and out of.

DAVID D. 
Évaluation :
5

Great employees! Excellent prices and very secure. An easy and great experience in the midst of moving.

JEANNE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro D. 
Évaluation :
5

Price changes to often.

Araceli T.  |  Expérience générale 
Évaluation :
5

You did everything right. I would recommend to get more trucks while I was there there more customers asking for trucks

Guillermo H. 
Évaluation :
5

This was a horrible experience I feel like I was discriminated against it was advertised at the storage unit has a 50 % off but because it was so call the "last unit" I was unable to get that discount and for 8 days I was charged over $200. I strongly believe had my skin color been different I would have been treated fairly. I will never use nor recommend this company to anyone.

Laurissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene A.  |  Expérience générale 
Évaluation :
5

The girl and guy working there were super friendly efficient and helpful. I think they deserve a shout out for sure.

BRANDI C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
5

Application bugs required completely new sign up process ... too many bugs in software. Will be uninstalling app and completing all transactions in person.

Javier G. 
Évaluation :
5

As far as the facility is concerned it met with all of my basic requirements for a satisfactory storage business. What set my experience apart was the service that was given by your rep.Erick. I'd dealt with several other employees at this location and at a previous location a few years ago, some reps.were helpful others not so much. Erick, however, stood out amongst them all. He went the extra mile to help me understand the terms of my agreement and what I could do during a very difficult family crisis. He is an excellent representative of your firm. He is kind, helpful and professional and goes the extra mile. I sincerly hope someone in your corporate offices will give him the recognition that he so well deserves. Because of his outstanding service I will not hesitate to refer your company to others. Merci.

Madeline R.  |  Expérience générale 
Évaluation :
5

Everything was great, should the need for a unit come again I'll be back

Jacob E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camealita G.  |  Expérience générale 
Évaluation :
5

Aside from having EVERYTHING I OWNED STOLEN, and being told that it was MY FAULT, I would say things went well. I will not only NOT recommend this storage facility to a friend, I am ACTIVELY TELLING EVERYONE NOT TO USE IT.

jeffrey p.  |  Expérience générale 
Évaluation :
5

The representative that assisted me (sorry, bad with names) made my day. Friendly, professional, sense of humor…she made a not so great day, much much better! Wouldn't consider going any where else now.

Ron R. 
Évaluation :
5

I highly recommend this place. Staff is very helpful and the property is well maintained.

Soul O.  |  Expérience générale 
Évaluation :
5

Your uhaul had a big hole in the roof and was dirty and full of sand. The gas wasn't half way and I had to travel to another uhaul location for the auto transport. Still waiting for my additional miles and days credit from a supervisor. They only had 2 trucks.

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery P.  |  Expérience générale 
Évaluation :
3

Difficult opwn the lock

SAN MATTEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marta E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATARINA B. 
Évaluation :
5

The customer service agent that was in the office on the day I picked up my U-Haul was so kind and helpful in making my stressful moving day easier. I watched as another customer came in and approached her with a rude tone and spoke down to her about things that were out of the control of U-Haul and the storage location “Your Storage Place” but she remained courteous and demonstrated values that should be recognized by U-Haul. I did not catch her name but she was the only person working on July 11 in the office at approx noon time. I hope U-Haul will take input from a loyal U-Haul customer by finding out her name and recognize her exemplary customer service.

SIERRA J. 
Évaluation :
5

Samantha manger is rude never clean property rent too high alot units empty due high rent too break inat the storage unit

Ronald W.  |  Expérience générale 
Évaluation :
4

Clean the windshield

Timothy C. 
Évaluation :
5

Sabrina was great. Customer assistance was superb...

CARMEN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian K. 
Évaluation :
5

I couldn't be more satisfied with a storage facility. From the moment I walked through the door to under go the process of signing into a storage unit and getting the remainder of my belongings into a safe place was very pleasant and hassle free. Both of the young ladies who manage the front desk are very friendly and professional. A couple of days after placing my things in storage, I visited my unit because I wanted to sell a rug I had. I kind of hung around inside of my unit until I was able to get a hold of the woman who was purchasing it. After about 20 minutes of waiting in my unit, I heard the woman who manages the front desk drive up on her golf cart and she began questioning me. I could appreciate her as her vigilance makes me feel safe knowing that nothing gets past her. He he he. The property is full of cameras, the unit was the perfect size for what I have and the staff is very attentive, hard working and sweet. I feel I made two friends at their property. High quality staff, safe storage units and enough space to store belongings!

Steven P.  |  Expérience générale 
Évaluation :
5

Great service!!! Smiling employees!!!

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESPERANZA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA W. 
Évaluation :
5

Everyone here is so nice and accommodating!! I would definitely recommend this location to anyone in the area needing a unit to rent!!

mandi f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Silverio G. 
Évaluation :
1

The staff was rude and did not have any answers to my questions. Because I did self service she kept telling me I had to call the uhaul 1800 number. She couldnt even give me the keys to the truck once I showed her my online registration was complete and it stated for me to walk in the office for the keys. Very unprofessional on her part. She even had me open the truck and check everything myself she didnt even leave the office. When I told her i paid for a dolly she kept telling me we dont have any and I had to call for a refund she didnt even check the computer or they to help.

ILIANA V. 
Évaluation :
5

Everyone was friendly and efficient

Veronica A. 
Évaluation :
1

Showed up to pick up my uhaul that I had booked for 9 AM, woman there seemed like somebody had just told her to sit there just to be a present person, she didn't know I was coming, she did not know how to do anything, she kept saying it was her first time doing everything but it seemed like she didn't know the system at all, like I would think they would train their people at least the basics like what to do if someone needs to pick up a truck they had reserved, but she didn't even know how to refresh the page on the laptop. She kept having me give her the same information over and over again, then had to keep calling someone who I assume is the manager to help her, finally the woman she was calling had to come to the store just to get it done, but didn't offer any sort of apology. Then they made me move my car across the street to another business because I couldn't keep it there for the 3 hours I was going to be moving. It took almost a hour after arriving to leave with the uhaul truck. I was late meeting the movers and they almost left. It was a ridiculous and frustrating experience and I'll never use this location again, possibly any uhaul.

KRISTOPHER H. 
Évaluation :
5

The only reason I would not recommend is the pricing on the units. They are are not competitive. $220 for a non-climate controlled 10x20 is ridiculous. I can rent office space for that amount.

Gene W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorage R. 
Évaluation :
5

Samantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!

Gloria P. 
Évaluation :
4

Parking dropp off minimal

Roberto H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xochitl C. 
Évaluation :
2

Was charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicle

James B. 
Évaluation :
4

Optional insurance coverages are too expensive!!

Daryl V. 
Évaluation :
5

Both ladies where exceptional, very professional and customer service oriented. Thank you Uhaul

Robin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

There was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.

SANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted S. 
Évaluation :
3

It is primarily a storage rental facility without truck rental amenities

david S. 
Évaluation :
4

Samantha was great at explaining all details and very personable. Great experience!

Celina m.  |  Réservation 
Évaluation :
4

The lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.

Lyndsey R. 
Évaluation :
5

They are all so polite and friendly!

KATE F.  |  Réservation 
Évaluation :
5

The truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.

Julia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rogelio G. 
Évaluation :
2

The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.

Richard N. 
Évaluation :
2

The price is a little bit expensive than other uhaul store

Nahom G. 
Évaluation :
3

Make sure the vehicle is clean.

Terence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice A. 
Évaluation :
5

Rien

Marian C. 
Évaluation :
5

Need more parking space and more office room very small area for the customers and employees.

Erlinda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma V. 
Évaluation :
5

The ladies who worked there were very nice.

Nien C. 
Évaluation :
5

Warm and friendly staff, ladies have a great sense of humor. Van available on time

Joan P. 
Évaluation :
5

Vanessa has Excellant Customer Service.

Amina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Redjing C. 
Évaluation :
3

Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.

Alfredo G. 
Évaluation :
5

Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.

barbara A. 
Évaluation :
5

Awesome service

SUNILBABU C. 
Évaluation :
1

Probably the worst customer service experience I've ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.

Charles F. 
Évaluation :
4

merci

Zhanna C. 
Évaluation :
5

Sherri has helped me in the past. She is outstanding. Her peers depend on her knowledge, kindness and professionalism. I was so exccited to work with her agin. She treats you as if you are the only client. Thanks for prompting her. She is terrific. A keeper.

Sherry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alba C. 
Évaluation :
5

Maybe just open earlier to allow moving before the summer heat? Its getting hot by 9 AM and pushes the hard moving and lifting work into the afternoon. Everything went smoothly, though Thank you very much!

Marianne G. 
Évaluation :
4

Just fix the sun visor clip on the driver side. It fell off before I even made it to my apartment.

Jerry R. 
Évaluation :
1

Rep closed quickly and turned off open sign when got there...no reception...then was charged late fees when rep from U-Haul customer service said there would be no late fees or any charges...we were charged $61 with no email as to why we were charged

Ernesto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

A SMOOTH & PROFESSIONAL TRANSACTION. THE PROCESS WAS QUICK & EASY, TOO!

WILLIAM G.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leira B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
4

The location is hard to fine. This is a place that has storage units and the Uhaul sign had fallen and was not very visible. Parking in the front is small and my truck almost did not fit. My ride had to park next door. Once I got the truck through the gate and on the lot, the staff there was EXCELLENT. Just not easy to fine.

DUANE S. 
Évaluation :
5

Sherri De La fuente was excellent her service is what i mean top service i seen in a long time i been in the customer service industry for 20 years n i defentily know she is the best i seen so far great job Sherri

Lisa B. 
Évaluation :
5

The Employee who attended to us was outstanding great customer service. Will recommend .

Victoria G.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Great service ??

Cristina F. 
Évaluation :
4

The reason I am stating this is the issue I had with the vehicle. The driver door weather seal and door did not seal or close correctly. I had to listen to wind noise, as I had a window open, the whole drive from Texas City to San Antonio. Worst trip ever in a rental vehicle.

Jose S. 
Évaluation :
4

The whole online reservation process is a bit of a headache and time consuming

Andrea J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
1

they had no truck or storage available to me

Adrian S.  |  Réservation 
Évaluation :
3

No rating as I did not need the unit after all.

Delia O.  |  Réservation 
Évaluation :
3

I had ordered moving blankets when I reserved the moving truck, but they were not available at this location. I had to go to a different U-Haul location to pick them up. Not a deal-breaker, but not convenient either.

Kenneth H. 
Évaluation :
4

The process was easy and went smooth getting started and the manager on site was friendly and professional. The facility it self is kind of small and made it hard to drive through the area in a truck.

ALEXIS D.  |  Réservation 
Évaluation :
4

I was well pleased with my storage experience and would gladly recommend this place to other people.

Robert M.  |  Expérience générale 
Évaluation :
5

Love the mobile app for pickup

andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Swaminathan C. 
Évaluation :
5

Great service for short term storage.

CARL K.  |  Expérience générale 
Évaluation :
4

Good place

MEGAN D.  |  Expérience générale 
Évaluation :
5

I was help immediately upon arrival into the office. Michael showed me my unit options and explained the two month combo. The price was very reasonable and he physically showed me the unit. Perfect!

CYNTHIA Y.  |  Expérience générale 
Évaluation :
5

Chris Mungia and Michael were very help and friendly!!! :)

Florestela L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rod L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rod L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon N. 
Évaluation :
5

Very friendly staff, quick, attentive, and professional. They are close to my home and had the truck I needed.

Daniel S. 
Évaluation :
4

Be more honest and straight forward to your customers the Chicago location wasn't !

cesar R. 
Évaluation :
5

The truck was ready on time I was running late and hadI cannot get a hold of nobody on the phone butWhen I got there the truck was ready and I renewed it out quick.??

Juan M. 
Évaluation :
3

I just used this for drop off after hours.

ED S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marquie H. 
Évaluation :
5

Great service! fast and friendly!

Harris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Excellent customer service

Fonda B. 
Évaluation :
5

They are great!

tiffany A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
2

Not greeted upon arrival by Chris. He sat behind the desk and worked on the computer for seven minutes and 23 seconds before acknowledging me. I was standing in front of him and the storage customer was in and out of the office. Parking was four spaces in front of rhe office.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesenia R. 
Évaluation :
4

Location was under renovation and was not entirely clear where to return the keys after hours. Recommend having a "deposit keys here" sign or something for after hours returns.

Richard M. 
Évaluation :
1

Website advertised 1st month free. Arrived to store was told different. Wasted gas and my time.

Privacy R.  |  Premières impressions 
Évaluation :
5

I found this business online and thought the prices were very reasonable so I made a reservation. Check in was quick, easy and affordable. Overall great experience!

CAROL L S.  |  Premières impressions 
Évaluation :
3

I canceled reservation two weeks ago. Ended up being able to live right into our home. Merci

Privacy R.  |  Premières impressions 
Évaluation :
5

Love this place!I have never had any issues there with my items being stored there:No billing,storage,no problems what so ever. I can pay on line. Just pay on line monthly:

Privacy R.  |  Premières impressions 
Évaluation :
4

Lady was very nice. Made sure all my needs were met and showed me different pricing options in order to get the most for my money.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very accommodating and willing to assist with a storage solution for us. Worked to get us a discount and a more convenient space as well.

Privacy R.  |  Premières impressions 
Évaluation :
4

treated me very well and informed me of current specials...plus free coffee!

Privacy R.  |  Premières impressions 
Évaluation :
3

Storage could be more clean.

Privacy R.  |  Premières impressions 
Évaluation :
5

The facility was clean and spacious. The customer service was outstanding!

Privacy R.  |  Premières impressions 
Évaluation :
3

Bien

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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