Le client n'a pas laissé de commentaire.Lawrence R.
Customer Reviews for 102 St Lexington Ave Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New York City, NY 10029
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 5/29/2022: 9h00 am à 2h00 pm
- 6/5/2022: 9h00 am à 2h00 pm
- 6/12/2022: 9h00 am à 2h00 pm
- 6/19/2022: 9h00 am à 2h00 pm
- 6/26/2022: 9h00 am à 2h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PHILIPA H.
For a Manhattan truck rental, it's really not that bad at allElliot W.
Le client n'a pas laissé de commentaire.Allison K.
Le client n'a pas laissé de commentaire.Lillian J. A.
The gas attendant wasn't helpful at all when I was confused about picking up U-Haul, when the U-Haul attend it had already left for the day. He just waved his hands in the air and said he didn't know anything. But when I did get a uhual customer service rep on the phone and she told me how to check in online, and how to get the truck, when I finally was ready to get the key, all the sudden gas station attendant knew what was going on at spoke English. The attendee That was there when I turned in the truck was very nice and very helpful. Also the address is very confusing I read it as 102 Lexington as opposed to 102 Street Lexington, which is where I went to firstKenneth W.
As easy as it can be in ManhattanAntonio I.
This location turns their equipment regularly and almost everyone working there very polite. There is a person named David who is very nice and makes the renting and returning easyAndres W.
Le client n'a pas laissé de commentaire.Kara N.
Le client n'a pas laissé de commentaire.Matthew K.
Much better than last time. Everything was as advertised and well organized. Plus very adaptable to my changing circumstances.DAVID R.
I am not satisfied with the servuce. I was charged for 1,8 gallon of gas for ONLY 4 miles. I demand refund of that charge. The location is in a gas station, quite cramped space with no trustable office in sight. There is no customer service. I am not sure if I will rent from this location again.Dee U.
Le client n'a pas laissé de commentaire.Robert F.
It was great at first but the person working when I returned it was a complete jerk (I'm using this word intentionally, not as hyperbole) to myself and another person trying to get a truck. There wasn't even any issue or complaint. The person running the location was angry, dismissive, and unprofessional with no obvious reason for it. Overall I'll need to re use this location because of the move, but if I could avoid it, I would.DAVID R.
Nothing I can think of.Wiilam S.
Le client n'a pas laissé de commentaire.David L.
Better customer service. Keys were misplaced due to lack of communication. Other than that great experience.Alexis D.
Le client n'a pas laissé de commentaire.Kevin S.
Friendly staff, clean van. For improvements, the passenger van had a light indicating the engine oil was empty. This seems like better maintenance can be monitored. I would also recommend a system in which the gas tank needs to be full when returned in lieu of starting out with less than 1/4 of a tank.Alan K.
The staff was very kind and helpful! I will definitely use them again!Imani S.
Le client n'a pas laissé de commentaire.Pranay D.
Le client n'a pas laissé de commentaire.YANCHUN Z.
I ordered a dolly for my move but I never received it.Sage F.
It's easy and fast, and it's wonderful that the location is within a gas station, which makes returning the vehicle with the proper gas very easyJane T.
Le client n'a pas laissé de commentaire.Stephanie P.
Check the fluids in the truck/ van on a regularEmiliano Z.
The van I rented had dog or cat hair all over the seatsGregory R.
The representative who was at the desk when I checked out the van was amazing: very helpful and friendly.Richard F.
It's one of the few convenient locations in the city. But most of their trucks are not well kept and they do not clean (nor it seems that they check) between rentalsAndres W.
great team super helpful best place in NYC without a doubt!BERNARDL C.
The truck broke down on us.Ann S.
You need to have more qualified personnel like the gentlemen on location who checked us in. He was professional, friendly and went above and beyond by waiting for us extra 5 min before the end of the day as we were running late.Julian S.
Location was very good. Online experience sucks! Poorly designed process for booking and pickup. Then, you ask for more identification while customer is already at location? Ridiculous! I already left home!Kenneth C.
Dirty interiorâ€" car seat covered with Dog Hair. Back of van interior also dirty. Engine needs oil light on continuously.Mary Ellen B.
Le client n'a pas laissé de commentaire.Nicolas M.
The equipment is usually dirty and many times does not have windshield fluid or the trucks make noise. Only sometimes we get a newer van that is in good condition. In general they do not look after the trucksAndres W.
Le client n'a pas laissé de commentaire.Josselin M.
Le client n'a pas laissé de commentaire.Michael V.
Easy online booking, great customer service.Hunter F.
Le client n'a pas laissé de commentaire.Patricia C.
Mohammed was great! BusinessROBERTEDWARD G.
Le client n'a pas laissé de commentaire.David H.
No assistance The app do not work I had to call the 1800 number to get the truck Very poor system and outdatedvalerio P.
Le client n'a pas laissé de commentaire.Kristian K.
Returning the van was difficult. The website was down and I was unable to upload a photo of the dashboard, so I had to wait on hold to confirm I could leave. Not that big of an issue though.Amelia D.
Le client n'a pas laissé de commentaire.Norman B.
Le client n'a pas laissé de commentaire.bryant P.
Hyper convenient for New YorkersDERRICK J M.
Le client n'a pas laissé de commentaire.CHELSEA PAMELA E.
Truck left with gas at 1/4 and truck very dirty.Tyler M.
Excellent location. The staff is better than the main location on the Grand Concourse. I always try to rent from this location but it's always in demand. Would definitely recommend.Douglas F.
This experience was great. I've had poor experiences at this location but this time around was seamless.LARONDA B.
The tire air was low but they put air and had me on the road in no timeDERIDREP W.
The online check in didn't work so I had to use the in-office check in, which was frustrating. The people at the location were very. Ice and professional, though.JEFFREY MARK K.
Le client n'a pas laissé de commentaire.BERNARDL C.
Le client n'a pas laissé de commentaire.nicholas K.
We had to drive in the recent blizzard and those vans are terrible in the snow. We slipped and slid everywhere and ended up getting stuck on the side of the road. Fortunately, we had paid for the U Haul roadside service. It took three hours, but they finally got there.MITCHELL K.
Got quoted 59 dollars online. Got charged 150 I used a uhaul for the exact same drive 3 weeks ago and was only charged 65. Seems prices are just being made up. Absolute scam.LISA MARIE F.
There was a language barrier, and there was confusion about how to return the vehicle (personnel asked for paper documentation, and we were planning on self-return). Once we figured out where to park, self-return online was straightforward.James G.
Rented van was covered in salt, completely obstructing the view of the road. There was also no windshield wiper fluid.Mario S.
Le client n'a pas laissé de commentaire.Pierre M.
My U-Haul stalled in the middle of the expressway. No answer from the location. Very dangerous. Will not be using U-Haul in the future.Hiram H.
The app kept crashing and it took us over 30 minutes to complete the pickup process. The van was filthy, the left mirror was broken, all 4 tires needed air, and the battery died. We couldn't get the mileage to display bc all the check engine notices were going off. The gas station attendents were reluctant to help us. It was a nightmare.Yesenia L.
Le client n'a pas laissé de commentaire.Denise T.
Le client n'a pas laissé de commentaire.jabal R.
My go to local location .LYMARIE B.
bigger print font on invoice reciept!!!VITO D.
keep up the great jobArthur S.
Le client n'a pas laissé de commentaire.MIGUEL Z.
Allow more space for customer to get out with the truck.JENNIFER O.
The gas station attendant was helpful, but the online check in was very painful. The instructions to turn on Location Services we're not accurate and need to be updated. Also the van smelled of cigarette smoke.Marc R.
Le client n'a pas laissé de commentaire.CYNTHIA R.
Le client n'a pas laissé de commentaire.MYASIA M R.
Le client n'a pas laissé de commentaire.DAVID C.
Everyone was courteous and helpful. A very easy transaction. Merci.GILBERT S.
Rafa was super nice (woks at gas station) but it was unclear and impossible not to block entrance (rafa said ok to park in front of garage) and I handed him the key as didnt see lock box either.Elise M.
Le client n'a pas laissé de commentaire.ANISA T.
Awesome experience. Thank you so much.Evan L.
Le client n'a pas laissé de commentaire.Galina J.
Le client n'a pas laissé de commentaire.FRANK J W.
Le client n'a pas laissé de commentaire.Ushik P.
The gentleman who processed my service was excellent - thorough, careful, patient and polite. The van was spotless, the pick up and return hassle free and smooth. Bravo!Jane T.
Le client n'a pas laissé de commentaire.GODFREY DELON L.
The gas station attendant refused to help as he was busy with the gas station. If you are going to be renting out trucks from this location then you need to at least have 2 gas employees at all times or 1 uhaul rep with gas attendant at all times.Katrina C.
Call customer if giving away reservation. Check engine light was on truck. App did not work for return (would not upload image); had to use website, which has issues with location sharing. Was very difficult to return the truck.BRINDAR S.
Le client n'a pas laissé de commentaire.GEORGE PARKER E.
I was told to leave because there was no space to park the truck despite this being my dropoff location. I had to wait until a taxi driver moved his cab before I could park the truck. Even then I was told to find another spot or come back tomorrow.ALAKHSHENDRAMANO S.
Helpful folks 24/7 gas station drop off good cash price for gas. Nice new van w all the tech. Thanks for finding blankets. Just know this is not a full uhaul so they can't guarantee supplies.ANTHONYCHARLES S.
Le client n'a pas laissé de commentaire.ANDREW GLENN S.
Le client n'a pas laissé de commentaire.LOUISA A.
Le client n'a pas laissé de commentaire.JIXIA L.
ThÃ© gentleman at the front t desk , in the store is just so kind and commendable ! Thank you for a great service !BEMBE M.
U-Haul truck is very old with high mileage on it, I drove to Chicago and was afraid not to get to destination, very old very dangerous to drive and steering wheel is wobbling while driving; it's really below average experienceSAITANVARBEKOVIC K.
Le client n'a pas laissé de commentaire.KOFUNG S.
Le client n'a pas laissé de commentaire.richard D.
Le client n'a pas laissé de commentaire.Loretta D.
Le client n'a pas laissé de commentaire.ANGEL S.
Better location , not a gas stationMiguel B.