Customer Reviews for 10th Street Storage
(Concessionnaire U-Haul dans le voisinage)

155 évaluations

3209 W 10th St   Greeley, CO 80634

(970) 373-1068

Heures

  • Lun au mar : 9h30 am à 3h30 pm
  • Mer : 9h30 am à 2h30 pm
  • Jeu au sam : 9h30 am à 3h30 pm
  • Dim : 10h30 am à 2h30 pm

Services dans cet établissement :

Pour nous contacter

(970) 373-1068

3209 W 10th St
Greeley, CO 80634

Services dans cet établissement :

Heures

  • Lun au mar : 9h30 am à 3h30 pm
  • Mer : 9h30 am à 2h30 pm
  • Jeu au sam : 9h30 am à 3h30 pm
  • Dim : 10h30 am à 2h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
5

A very good experience and friendly service.

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cindy B. 
Évaluation :
3

It is fine. The lady that works in the office is NOT friendly. I had a 9:30 pickup time and arrived at 9:26 and she informed me that they did not open until 930 and she had check-ins that needed to be done. Just a very awkward transaction but in the end the truck worked great, the blankets and dolly were in the truck ready to go.

RUTH N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

T S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie J. 
Évaluation :
2

The employee was not friendly and the office smells like cat pee and so did the cab of the truck

ANANDA E. 
Évaluation :
1

Communication between corporate and the pick up places.

JEREMY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

It was nice to find a truck late on a Sunday. Using the app, you have to upload quite a bit of info including a picture of your face. Customer service was curt and efficient just the way I like it.

SANTOS R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gideon W. 
Évaluation :
2

The vehicle smelled like cigarette smoke. Very unprofessional most rentals is non smoking. Drop off of vehicle was very sketchy seemed weird that drop off could be done after closing hours.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
1

El lugar olía horrible y los que atienden ven descorteses no me gusto para nada

IMELDA L. 
Évaluation :
1

I was charged for a dolly that I never received. I talked to customer support and they said they would take care of it and I was still charged. I disputed the charge online at the return of the vehicle and it said I would be contacted within 48 hours. I was not contacted and instead was billed for the Dolly. I am extremely unsatisfied with the way I was told I would be assisted, and then charged otherwise.

Harold M. 
Évaluation :
4

The windshield on the truck was quite dirty and the two doors on the cab were badly sprung and had to be slammed hard to get them to close with no air gaps.

GREGORY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
3

The truck I rented was VERY dirty.

Christa J. 
Évaluation :
3

While ultimatly we were able to get through the transaction of me renting this truck, it didn't start out to well. The office is strangely located.. I didn't see it until I walked all the way up to it. When I got there, there are two doors and about 20 signs between the 2 of them to read. The door was a little stuck and when I pulled on it the first time, it didn't open. I then knocked and pulled again... The woman behind the counter was kinda annoyed and yelled to just pull it. Yes.. I was offended... Lots to process, Covid, trying to follow all the directions and notes. I didn't know about the uploading the drivers licence. It would be nice to do that when I book my truck. I rent from U-Haul a lot to move balloons around. This was not my favorite place to rent from. The truck cab was not clean, dusty, dirty had a pretty bad smell in it. AGAIN>>> COVID!!!! please clean the cab at least!!!! I was told it had a full tank of full, It did not. Over all - I got my job done. I returned the truck with more fuel than I got it. Not my favorite U-Haul rental experience.

ALLISON D. 
Évaluation :
5

Everything was great especially the check in process. Merci.

Yolanda G. 
Évaluation :
5

Friendly folks and helpful. Equipment was in good shape and check in and out was quick. I will keep them in mind again!

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
1

The pick up location was good, however the owner/manager of the storage facility was EXTREMELY RUDE and DISRESPECTFUL. She refused to help me and was not helpful in anyway.

Jennifer W. 
Évaluation :
2

Difficult to navigate to and not visible from main road

Ethan K. 
Évaluation :
5

Just keep the same

Elizabeth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
2

The lady that checked me out when renting from here did not take the 40 $insurance off like I asked and now I owe the company money cause they didn't charge my card like they should have!!!

DUSTIN W. 
Évaluation :
5

Gretchen was extremely efficient and very Friendly. This was the best U-haul rental experience I have ever had!

John F. 
Évaluation :
3

maybe

CynthiA O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
1

This location was over an hour away and their was a location 3 miles from our apartment. It cost us a lot of time and money to organize our pick and then the vehicle was 6 hours late!

Grant E. 
Évaluation :
5

Rien

Frank G. 
Évaluation :
3

The front desk staff were great, the lady that checked me in was lovely. The uhaul systems were down so it took a bit longer than expected but I understood. The individual that was asked to go retrieve my blankets and dollies was exceptionally rude. He yelled at the front desk lady and told her he'd get my equipment once he'd thrown the “damn trash in the dumpster”. He didn't take too long but was moaning and griping the entire time. I felt bad for the lady in the front office, she was very nice and courteous; the look on her face when he yelled at her was that of a scolded child. Not professional at all. Front desk lady and gentleman were fantastic though.

Caroline H. 
Évaluation :
5

Very nice people.

Dawn C. 
Évaluation :
3

I used this location because I had good service previously. I would not use this again unless a person was able to help. The app experience was dreadful....took over an hour to check in and 45 minutes to checkout. I had to call at least 5 times to get thru the app process. The app process is demanding even tho I had given all my info in pre checkin reservation. Very frustrating to get caught in an app loop, to take pics of mileage, gas gauge, side and back of vehicle, my drivers' license (front and back) all while it was raining. Finding the lockbox was a trick then had to call to get instructions for unlocking the lock. Just TOO MUCH! The vehicle was fine.

Constance J. 
Évaluation :
5

Truck worked out great, uhaul location was great about extending our rental when we ran into issues

jeff D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
2

I was charge for a scratch for the back cargo part of truck but when I was asked to overlook truck before renting it there was no question asking to check the cargo part of pickup I assumed because this was a rental pickup and was used to move things of course there would be scratches in back of pickup

Rebecca A. 
Évaluation :
4

Need more help with the rental process, like the messages and some of the instructions.

Jessica O. 
Évaluation :
1

There are people there but they dont care about you. Waited 45mins in the cold for an online rep to authorize my rental. I pre registered and that didnt save any time. The whole process is a joke.

Manan V. 
Évaluation :
4

Was a good experience and under normal circumstances would of been an excellent rating! However, in light of the corona virus and the stipulations it made the online app a bit difficult

gregory L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reyna S. 
Évaluation :
2

Hard to fine, so sine age, also drop off inspection not done very thoroughly. I parked on a hill, and the gas gauge registered differently and then I got charged for gas which I should not have. I want a refund

Max E. 
Évaluation :
5

Good people to work with.

Mike F. 
Évaluation :
5

Have the contract readily available for those about to sign it.

Cassey M. 
Évaluation :
1

It took 30 mins for them just to scan my ID and then when I got the uhaul it had pet hair all inside. We live in CO so when we were moving it was snowing the wind shield wipers didnt work! Could not return it til the day when it stopped.

Sallifah O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kris C. 
Évaluation :
4

Nothing that I know of.

Kyle H. 
Évaluation :
5

The staff at this location were excellent. Friendly service, positive attitude, and personable. The lady that took my phone call remembered my name when I arrived to pick up the truck. I had made no reservation and made only 1 phone call to ask about renting a vehicle. Phenomenal customer service. Thank you very much.

Brandon S. 
Évaluation :
3

Smell of never cleaned cat litter box overwhelms in tiny office space. No moving supplies available for purchase here. Nice people, but clean the litter box, please.

bobby R. 
Évaluation :
1

The lady was very nice, and did a goid job. But the office was very dirty and the overflowing litter box made it very difficult to do business there. Took hours before I felt like I couldn't smell the cat piss burning my nose.

Brett E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
5

Process was easy and employees were really friendly. Will recommend location to friends and family.

Alberto P. 
Évaluation :
2

I rent the truck under my wife name. We picked the truck up a little bit late because of first time and the system did not send the confirmation code. The customer service called my wife when I was at the location to pick the truck up was rude. The truck was dirty at pick-up time. No good first experience.

Sang P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shanell L. 
Évaluation :
3

The location was terrible for hooking up a trailer and getting out. I had to back it up all the way to the street to get out. The clerk was nice and friendly but I had to get 3 different Uhaul items from 3 different locations and it was hands down the worst experience ever and I will not be using Uhaul ever again.

jesse M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Te S. 
Évaluation :
3

Be sure to warn about charge for not folding blankets. It caught me by surprise.

Sophie M. 
Évaluation :
1

This place is awful. 10/10 would NOT use U-Haul just because of this location/experience. The owners are downright rude and disrespectful and made me feel like I was wasting their time. Be aware, they want you to sign everything and will not let you inspect the truck to note damages (until after you sign stating vehicle condition). If using U-Haul, I highly recommend using a different location!

Brandon K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Night and Day difference from pickup location to drop off! Very friendly, kind and inviting. No issues with drop off. I was SO exhausted that I forgot to fill up so on top of me losing 100 $to my moving crew that bailed because I was late, I also was charged 38$ for gas. Most expensive one day rental ever.

Tarena D. 
Évaluation :
5

Greeley dropoff was great. Very friendly personnel, prompt service. Thumbs up.

Clayton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
5

She was very friendly and she did the inspection very quickly so that I could b on my way.

Cicely C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Great customer service Very helpful family owned business

Shane H. 
Évaluation :
5

Staff were both extremely friendly, very prompt, were flexible with my pickup/drop off time, and were available to answer questions.

Daniel S. 
Évaluation :
5

The people in the office were amazing. Thank you.

Mary R. 
Évaluation :
4

Everything went well at pick up at their opening time and I dropped off the truck late in the evening and just dropped the key in the receptacle. This location was convenient for me except for the street work that was being done in front of the location.

Leland V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
4

With a very sticky situation that was in, they helped me even after their normal business hours to ensure I could leave the truck there from Wyoming. Everything eventually worked out after a few days when a manager personally called me from his cell phone to make the situation right and honored the price I paid at a different location before a couple of mistakes were made. This location helped me out a lot.

Jioni R. 
Évaluation :
5

Lower the per mile cost.

Doug A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
5

Excellent customer service

Rick E. 
Évaluation :
5

No improvments needed. I used this location two years ago and went back to this location again due to the good service. I will return to this location the next time I need a uhaul truck.

Meladie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
3

Nobody had a car hauler in that area so we have to make a second trip to pick up our car.

Maynard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meili D. 
Évaluation :
3

The drop key location had debris and animal feces around. Also very hard to locate when driving a large truck around.

Bethany B. 
Évaluation :
1

The customer service person behind the desk asked my son if everything went ok and my son said “actually the inside of the truck box was dirty and someone left a pizza box and some other misc trash and the customer service person vehemently disagreed said their people cleaned it out beforehand and said everything but that my son was liar. My son is an electrical engineer and does customer service in the software industry, so he and knows how take care of a customer, and this is NOT how you do it!

Albert H. 
Évaluation :
5

I was greeted with kind and concise service and the vehicle I ordered 100 % operational and warmed up a very nice added service on a very cold wintet day. I will be using this particular Uhaul for all my rental needs in the future. Thank you, Phillip T

PHILLIP T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIELA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman M. 
Évaluation :
4

I don't understand why the same UHaul I rented sat at the storage unit all day while I had to go across town to get a different truck. The trip added at least 10 miles to my charges. Then, I was unable to check-in thru my phone and was helped by the shop owner even though she wasn't open on Sunday. Kodos to her for the service.

Rachelle B. 
Évaluation :
2

We received the wrong paperwork after being scolded for arriving 30 mins after requested time.

Michael M. 
Évaluation :
5

The on site manager was super nice and helpful, and made the experience super easy. The equipment was in excellent condition and super clean. Definitely will keep using them for all my UHaul needs.

Eva R. 
Évaluation :
5

Tell them that they have to pull into Wendy's for access to the Storage area. Once I figured that out, everything else was easy. It was a pleasure working with the attendant.

Kathleen K. 
Évaluation :
3

None, that I can think of.

Rebecca A. 
Évaluation :
2

open for the hours listed especially since I called and they said they were open!

Mark C. 
Évaluation :
4

The owner was just great!!

Michael H. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page