Customer Reviews for 198 Great Rd LLC
(U-Haul Neighborhood Dealer)

154 évaluations

198 Great Rd   Acton, MA 01720

(978) 266-9714

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 2/20/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(978) 266-9714

198 Great Rd
Acton, MA 01720

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 5 pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 2/20/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos B D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet H. 
Évaluation :
5

Helpful people working there

larf O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi C. 
Évaluation :
4

hassle free, very efficient

Peter S. 
Évaluation :
5

This is the beast moved trucks rents I do use thanks

Elmer S. 
Évaluation :
4

The truck was clean and drove well except one of the battery terminal bolts were loose. During my trip the vehicle suddenly wouldn't start and I had to re-tighten the positive terminal. A battery installed without full torque is a pretty bad oversight.

nick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The U-Haul website malfunctions by not allowing you to cancel all shipping and handle everything except the truck rental at the local office. I went around a couple times with the forms online, and finally ended up calling the office directly to reserve the truck. The website had a lot of features, and looks like a good way to go, until you get stuck in the endless loop.

Jon G. 
Évaluation :
4

Zach was super knowledgable and friendly. He always responded promptly and made things easy. Thanks Zach!

Turner F. 
Évaluation :
4

Van had maintenance issues with tire sensor and collision sensor

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbe S. 
Évaluation :
5

Staff genuinely cared why you needed a van and asked what else UHwaul could do to help us during this move. He reached out to us and ensured that we were happy. He helped with uber/lyft transportation after we returned the van -- something he did not need to do. His Uhaul employer should reward him -- he was awesome and a great person. He is a hard worker who wants to get ahead, learn from his college classes, and chase the American Dream. A terrific employee to help us with this move!

Carolyn K. 
Évaluation :
5

The pickup/dropoff process went smoothly, and the staff who was working when we picked up was really great - super helpful and friendly!

Sarah R. 
Évaluation :
5

N/a

Ron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronen L. 
Évaluation :
5

Good gas milage and good handling truck. This truck was well maintained. The office staff was as usual very helpful and friendly. Keep him, he is a good rep for your company

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi W. 
Évaluation :
4

The U-Haul App would not load, no matter how many times I rebooted my phone. However, when I went to the website, the customer service rep who texted with me solved the issue from her end. Great service. I would have given 5 stars if the app had worked! Overall, a great experience.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold S. 
Évaluation :
5

I'm not happy that Uhaul has raised its rates!

eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

The truck's radio didn't work. It was in "accessory device connected" mode except for switching to radio briefly after a good bump in the road, then would revert back to Accessory mode.

Thomas L. 
Évaluation :
5

Not a thing. Easy out, easy back in.

Mike G. 
Évaluation :
5

Great experience! Would definitely use again and recommend

Cecilia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Very friendly and helpful people at the location.

thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Final verification process during online checkout was unexpected and held me up, but otherwise no trouble

Dan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

the lock on the back of the truck was not working with the code that was texted to me, I called customer service and the 4th code finally worked. It was pouring rain out. The mobile webpage was not easy to get working- and no one called me on Thursday night like Uhaul said they would. And the link sent to upload my driver's license ahead of time sent you to a blank page. I don't think Uhaul is ready to be doing mobile reservations- humans are still needed. I won't be renting again with out the office open- too difficult!

Karen W. 
Évaluation :
5

The app was a little confusing. Check in could not be accomplished using the app, but the office was open.

Larison J. 
Évaluation :
5

Very friendly and helpful team. Customer service was top notch!

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Ann B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Keep doing what you are doing. This rental experience was easy and I felt well served by the people I interacted with.

John C. 
Évaluation :
5

Excellent service thanks

Ramakrishna R. 
Évaluation :
5

Not much. I use this location regularly for moves within our community and am always treated well and professionally.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Great people good location 👏

Francisco L. 
Évaluation :
2

After returning the truck before it's due time, I was charge an additional $100 dollars for a less then $3 dollar increment on the gas gage, this was not merit, the surprise came after days of returning the rental, but ok Uhaul never again!

James D. 
Évaluation :
5

All moving trucks should have cruise control. The truck we had was well-maintained, but obviously had seen a lot of wear over its 76 000 miles. The UHaul attendant was helpful and fast while checking us out.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil H. 
Évaluation :
5

Very convenient location, nice staff.

Jun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

I have used this location before and I can't think of anything to improve an already great experience.

mike R. 
Évaluation :
4

Extend hours this location is open

James W. 
Évaluation :
3

The $19,99 price annoys me because it's no where close to the real cost, in our case nearly $200. Also, I asked to change the drop off to a different location and was told that was not possible.

Sabrina R. 
Évaluation :
5

Non

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

July 2022- This was the 3rd time that we have rented from Acton U-Haul. As usual, service was courteous, professional, on time and made the process a pleasant one. We definitely recommend them.

Leslie T. 
Évaluation :
1

They charge unexpected fee without notice

IIbtissam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory O. 
Évaluation :
5

Merci

DAEHUN J. 
Évaluation :
3

I was appalled at how expensive it was for a 4 hour rental, but the virtual pick up was easy and convenient and the truck was in good condition.

Brittany Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Very convenient. Ready and clean on time. Professional staff. Exactly what I expected.

Alan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

The return was VERY confusing on the app...not the fault of this location. The request for a "photo" of the odometer was the LAST thing requested. I noted the odometer on a piece of paper but I had already dropped the key in the lock box because I was carrying several items.

Maria N. 
Évaluation :
1

The web based check out equipment was the most horrible and infuriating experience I have had with a company. First there was poor information on how to start the check in process. Once I found that The app crashed several times before I could load all the required information. I finally reached a customer service person after a 14 minute wait, then had to be transferred to tech user I've and waited an additional 10 min. In all it took an hour to complete the check out. Unacceptable poor experience.

Alison R. 
Évaluation :
5

Excellent staff

John C. 
Évaluation :
5

I rented a van to move my daughter to NYC. It was perfect size and able to drive on all roads as well as maneuver in the city. This Acton location was very friendly and easy to deal with. It was a very please t experience.

Jeffrey Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mingta Y. 
Évaluation :
5

Great customer service Prompt call back when i left a message to confirm. The guy at the desk on movong day was very pleasant and helpful.

JAMIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emiliano P. 
Évaluation :
5

Everything worked well , staff was friendly and helpful.

thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene K. 
Évaluation :
2

The vehicle check engine light was on when I first turned on the ignition. Told the service rep who said it has been like that and truck would still run. Asked for the other truck instead and was told it was rented. Needed to move so I took the truck which clearly had transmission issues. Came back next day and alternate truck was still available. Lousy service, still have no copy of charges

Cary F. 
Évaluation :
3

I have rented trucks at this location 3-4 times a year for 10 years. This was absolutely the worst experience ever, using the online reservation system. The website goofed the login information so it was impossible to log in. Without advance notice, the website asked for additional credentials while picking up the truck, requiring multiple unexpected calls to others, to be made confirming my identity. The UHaul website is truly awful. The Moran Leasing staff was always great, but this experience was absolutely the worst: cumbersome, time consuming, frustrating. The Help staff on the website were very good. Nothing wrong with the location or the truck, but the process was absolutely terrible. Even this survey is terrible, it's asking me to confirm pick up location, which is noted already at the top, and there is no where on the survey to confirm location.

Diana M. 
Évaluation :
5

Just wanted to let you know Brandon was wonderful, he was able to coordinate us getting a truck very quickly. We were very impressed with him.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
3

Tank was almost empty and car seats covered with dog hair.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Funda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devendra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Good service, good equipment

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

The young man who checked me in was very helpful..

Julie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie D. 
Évaluation :
5

Tire pressure gauge was faulty. It would have been helpful to learn about this problem before taking the van on the road.

MARK L. 
Évaluation :
5

I feel that this rental went smoothly - no problems or issues whatsoever. I thought the costs were totally reasonable. My only suggestion would be to let the customer know where the hazard flasher switch is located in the vehicle cabin.

Stephen I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Great customer service - positive experience

Edward D. 
Évaluation :
5

Very efficient and professional. The return process is also quick and easy. The follow up receipt was timely and accurate too. I really appreciate all of it. It was hard enough to deal with other parts of s move.

RICH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne S. 
Non les évaluations ont été soumises pour cet établissement.

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