Good service, good equipment
James W.
Customer Reviews for 198 Great Rd LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The young man who checked me in was very helpful..
Julie N.Tire pressure gauge was faulty. It would have been helpful to learn about this problem before taking the van on the road.
MARK L.I feel that this rental went smoothly - no problems or issues whatsoever. I thought the costs were totally reasonable. My only suggestion would be to let the customer know where the hazard flasher switch is located in the vehicle cabin.
Stephen I.Great customer service - positive experience
Edward D.Very efficient and professional. The return process is also quick and easy. The follow up receipt was timely and accurate too. I really appreciate all of it. It was hard enough to deal with other parts of s move.
RICH V.I originally had a UHAUL set up for pick up in Northboro, and 30 mins before my pickup they texted me and told me it's not available. Thankfully customer service I called and the UHAUL in Acton were kind and helpful.
Joshua G.Reserving on line was so easy and return was great!
Michael S.Limited parking space for large truck. Also trees are not cleared high enough and can damage the top of the truck trailer when you back up in a parking spot.
BERTRAND B.Great service! Very easy going customer support. I love dealing with that location and would highly recommend..
Vadim G.eliminate the need for all the additional information that is needed to rent a vehicle. I dont understand why I needed to provide passport, driver license ID AND the need to call someone. That is just excessive.
Jeremy E.Check truck with customer prior to leaving him with it and then leaving for the day. The engine light was on throughout the whole trip though there were no actual problems with driving the truck or the engine or anything associated with it. Also would have been helpful to know ahead of time what the return process Entailed in using the U-Haul app or website as well as needing to be able to use location services.
Charlie W.The vehicle was ready on time and did exactly what we needed it to do. Next I may rent something a little smaller but we got the job done.
Michael R.We had reserved truck under one credit card but driver had to give his own. Then there was no way to put charge on original credit card. Very frustrating.
Carolyn S.The U Haul truck is great but U Haul easy moving helper didn't show up which is in acceptable. U haul easy moving helper keep changing schedules time and then their agent directly ignore my call!! This is the worst experience especially Uhaul already charge my moving helper fee of 165$! Is Uhaul a fraud company? Why can this happen? I'll remind all my friend to be careful of this untruthful moving experience.
Chih Hao L.It ain't broke, I wouldn't try to fix it. An excellent experience!
Louis Y.The cargo van drove great!
katherine B.Was easy. Worked out well.
Joan P.One rear tire had been slashed and was flat. Steering loose and brakes soft. Tires was not good. The we arrived at our destination someone pointed stout to us.
Catherine G.The drop-off instructions told me to drop the key in the drop box BEFORE it told me I needed to take pictures of the odometer and fuel guage. Really, really brilliant.
samuel P.Customer service was great, friendly and efficient. I can't think of any improvements.
Julia S.During driving tire low air light was coming on...need pay more attention to technical issues..
Vadim G.We were really disappointed in the service we received. We were notified the morning of our move that the truck we had rented would not be available and that instead of driving 10 minutes we would have to drive for an hour to get a different truck. There were no other options to return it closer to our home and basically were told we were just out of luck. Moving is already a lot to deal with but this was a lot more stress than it was worth. They said they would give us $50 off but then when we went to get the truck the price of the truck was double what the original quote was because it was a different location. Really disappointed in this experience.
Russ B.No additional comments - the experience was simple and everything worked out great!
Brian O.YOUR COMPANY IS NUTS. ABSOULTELY CRAZY. NUTS - we are a corp customer and spend over 2k per month on rentals with you. It would take me over an hour to explain the overall nightmare experience I had this past week. We are a furniture rental company. September 1st move in. Got it. You people do NOT GET IT. scheduling a nightmare, horrible customer service people (not at this location they were average at best - what do you expect at Uhaul). Nuts nuts nuts.
Richard S.The truck, location, and local team was excellent. Ready to help and super friendly. I would say the mobile experience needs help. Would have been nice to know you needed people ready to verify me or a passport. Things that are difficult to get in the parking lot of the U-Haul rental
Cary S.This is my go to place for trucks and I use them a great deal.
James W.Didn't have appliance straps in stock
Marco B.The UHaul app is junk! I had problems doing the self return from the app both times when I rented the truck.
Nagaraj S.Hand out a memo that details the operation of the emergency brake
Howard R.I need help - I put too much gas into the truck. I was supposed to leave it and 3/4 of a tank, and instead I left it full. How can I get a credit for the extra gas?
MICHAEL K.evrything was great
Jonathan S.I was charged $79 for a second rental day which I noticed on the receipt the next day when I received it electronically. I immediately called the uhaul location and they said “oh sorry this has been happening a lot latelyâ€. They gave me a phone number to call and I've called several times and was placed on hold every time until finally reaching someone just to tell me I was given the wrong department phone number. I was transferred to the correct number and placed on hold yet again for “36 minute wait timeâ€. I still have not been reimbursed for the charge.
julie S.The office was closed, and we tried to finish the transaction via a cell phone--something completely unexpected. I don't own a cell phone, so if my daughter who was with me did not have hers, we would have been charged an extra $20. The U-Haul application did not work. The website had no information. We had to phone for assistance and learned, after the fact, that we were supposed to photograph the dashboard and the truck. None of these requirements were known beforehand.
Terence O.Fast and easy. Person at counter was very helpful
Mark L.Great, easy experience at a reasonable rate. No hitches. Exactly how you would like this kind of experience to be.
Paul G.I went to the proper location to pick up the rental vehicle. Went through process on the phone. The system would not let me complete the process because it said I was in the wrong location. It took 3 1/2 hours , on the phone, to resolve. It seems that you don't have any standard procedures in place for your employees to follow when something like this problem occurs. I was told that I was going to get a credit on my bill. I have not. I am sure you're are aware about the problems with the system. It's only because of your company size and the length of time you've been in business that lets you treat your customers like this. If you were starting the business today (2021) it would fail. I would not recommend anyone to use this system because there is no guaranty that you will be able to successfully get through the process and if something goes wrong with the transaction, there is nothing in place on your end to efficiently get things right. Sad that you treat your customers this way. 3 1/2 hours on the phone. Think how you would feel if it were you.
STEPHEN D.