Évaluations des clients 1st American Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 1st American Storage

Cote générale :

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RUSSELL H.
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Nothing. Great experience.

Catherine D.
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We had a great and easy time renting our trailer from here. Very kind and helpful.

EDWARD S.
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No help removing the equipment. The computers were down and we felt rushed so she could move in to something else.

ROBERT E.
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We had completed our truck rental and additional items (24 packing blankets) online. On arrival at the store to pick up, there were only 12 blankets. Inside of front windshield had an oily film that wasn't noticeable until the last hour of our trip home directly into the sunlight. Lack of cleaning inside windshield was annoying and dangerous when the sun was direct. Other than that, great experience overall.

Samuel R.
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Le client n'a pas laissé de commentaire.

Pedro R.
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The only issue I had is that I returned the vehicle with the same amount of gas that was given to me and the rep indicated that I was 1/8 short which was not true and they charged me a little bit over$5.00 foo1 gallon. A little disappointed. Next time I will take a photo of the gas indicator so that I don't get screwed.

Brandon J.
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The scheduled drop off location was Sanson Park, TX. After stressful day, refueling and arriving, they could not accept the truck, too large.They recommended 1st American Storage. Thank them so much for accepting the truck. I have used Uhaul at least 20 times, NEVER again. Very bad day.

Debbie S.
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The gals at the front desk were wonderful!

juan P.
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Bad customer service talk with employees and re trained

Laura L.
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They charged me for gas. I had just filled the truck up past 3/4 full. They also tried to charge me for a tow dolly that was messed up when i picked it up from another location. They tried to say it was wrecked which clearly wasnt from me.

Aaron B.
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Le client n'a pas laissé de commentaire.

HARI T.
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They did not change the engine oil and we got hard time on the way .

Javier A.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Le client n'a pas laissé de commentaire.

juanita G.
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Nothing the staff was professional very helpful and I will use them again and recommend to family and friends.

jonathan J.
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this place was in very poor shape- ceiling falling down, very unclean, not very organized

dylan R.
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Arrived at our reserved time at the reserved location. We did the remote check in as we were supposed to do and assigned a truck number. We were having issues with the payment going through so we went inside to speak to the representative inside only to be told that truck was reserved for someone else and that there was nothing she could do. Went on to try and find another location. Sat on hold for a good 45 minutes waiting to speak to a Uhaul rep. The uhaul rep was friendly and attentive. 2 and a half hours later we finally received our original reserved vehicle. Was nothing but a hassle and will definitely choose another truck rental for future moves

Lance S.
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The u-haul representative was amazing. Made me feel like I was part of the family. Excellent service will rent from there again.

luis R.
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very professional and kind lady.

Dayle L.
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Basic maintenance such as new windshield wipers would be good, as the wipers were old, dried and shredded. We had to sweep the inside of the truck just to use it. The hand cart was loose and couldn't be fastened because the thumb screw intended to hold it in position was rusted tight.

Eric L.
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Le client n'a pas laissé de commentaire.

Pedro A R.
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Le client n'a pas laissé de commentaire.

Cheryl B.
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The vehicle was clean. The front end needs an alignment. This covid 19 and new standards of safety make customer service difficult and uncomfortable. I walk in the door. Im told to wait outside in my car by a young woman were her mandatory mask. Not, Hi welcome. Also when its my turn I'm told : Go back behind the tape. Okay. Thanks for the unsanitized chair. Which by the way I don't care about but if that location was truly concerned about safety they would have wiped down the chair. Thankfully when it was time to pay, they could stand close enough to take and touch my credit card. There are so many way to be COD about germs and I appreciate the effort of not getting sick but the ridiculous attempts offer less than stellar customer service experiences. Don't worry I still used my manners of : thank you, I appreciated you, and have a nice day. In Oklahoma the young man (no mask) was polite, stayed his 6 feet way (without making verbal note of it) and was still able to politely communicate without making me feel like a walking contagion but we were outside.

Michael E.
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My original scheduled pick up time was 11:00. I called at 11:00 to let them know I couldn't get there until 12:30. Got an answering machine with a message that they were not available and I left a message that I would be running late and to call if there were any questions or issues. Upon arriving, there was a sign that they would not be returning until 2:30. When finally able to pick the truck up, found out that they would not have even been there at 11:00.

Sara E.
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Le client n'a pas laissé de commentaire.

Chris C.
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Le client n'a pas laissé de commentaire.

blake B.
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Le client n'a pas laissé de commentaire.

Johntaan G.
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Great customer service!

Stephen B.
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It took me 1 hour to get the truck and although everything had been pre approved I still had to have Customer Service involved to approve which as I say took over an hour. The Agent at this location was excellent and was as frustrated with U-Haul Customer Service as I was. The vehicle cab was full of mud from a previous construction renter. This pick up location was not my first choice and U-Haul changed it miles away from my first choice. Doubtful I will ever use U-Haul again.

Daina A.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Young man that helped me was great. Efficient and professional.

Charles G.
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Le client n'a pas laissé de commentaire.

Kelly C.
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Truck had not been swept out. Staff was SO nice and friendly. Very pleasant experience.

EDWIN E.
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Friendly,responsive met my needs and asked me what I needed.

Kevin B.
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Le client n'a pas laissé de commentaire.

perry W.
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location and personnel were excellent. they online process is very lacking indeed. almost gave up and went with Penske.

Joseph S.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Bryan M.
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This was the only good experience that I had with this whole mess! The gentleman I dealt with here couldn't have been anymore helpful.

Anya B.
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Le client n'a pas laissé de commentaire.

Jose P.
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Le client n'a pas laissé de commentaire.

Adela H.
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Le client n'a pas laissé de commentaire.

Ronald S.
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Le client n'a pas laissé de commentaire.

Cody V.
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Le client n'a pas laissé de commentaire.

patty B.
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Le client n'a pas laissé de commentaire.

Michael W.
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Very excellent customer service. Was greeted with a smile and the customer service rep was super awesome

Ricardo V.
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Le client n'a pas laissé de commentaire.

Andreas S.
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No complaints!!

amira B.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Curtis J.
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Le client n'a pas laissé de commentaire.

JALA M.
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More welcoming environment

LONA M.
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I came in person and stated I was moving out totally and I'm still receiving emails that my account is past due.

William G.
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I had made a reservation at a different location and waited near 90 minutes as the representative struggled with issues with the UHaul computer server. No one would respond to his calls requesting assistance (25765273), with his contact actually hanging up on him once and customer service not answering for over an hour. At this point I told him to cancel my reservation and I went to this second location, though I had to settle for a larger truck and no utility dolly was available (Reservation 94399744). A totally disagreeable situation to an already stressful move. UHaul disappointed me greatly with it's (lack of) customer service.

Karla M.
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Le client n'a pas laissé de commentaire.

Benson G.
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Le client n'a pas laissé de commentaire.

Carol W.
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Once the equipment is returned, everything should be checked including the wiring harness for loose connections and the ratchet systems should be lubricated. When you are on the side of the interstate trying to load a broken down car you don't need to have equipment failure with semi trucks whizzing by you spewing you with water from the road. When we dropped it off the local agent was not concerned about our issues. He just said I have plenty of pigtails and the ratchets are working correctly. I guess he could of acknowledged our troubles or ask about the ratchets The good thing about this location was the ease of getting there.

Janet M.
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Clean car dolly more thoroughly

William H.
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Le client n'a pas laissé de commentaire.

Leslie Z.
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Le client n'a pas laissé de commentaire.

Delia V.
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Le client n'a pas laissé de commentaire.

Steven M.
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Le client n'a pas laissé de commentaire.

Mina S.
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Le client n'a pas laissé de commentaire.

Gretchen G.
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Very disorganized. The day after I had rented the trailer they couldn't find the trailer and asked me where it was. Later, they found that I had been in fact telling the truth and it was at the facility all along. However this is after 5 phone calls from different people in one day. I was told that there was a “duplicate in the system.”

gina F.
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Le client n'a pas laissé de commentaire.

Martha S.
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Le client n'a pas laissé de commentaire.

Gloria L.
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Le client n'a pas laissé de commentaire.

Paul L.
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Le client n'a pas laissé de commentaire.

Leland B.
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Le client n'a pas laissé de commentaire.

jessejade P.
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Le client n'a pas laissé de commentaire.

Samantha R.
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Dropping off the Uhaul trailer was so quick and easy, and the staff were friendly and inviting. It couldn't have been an easier transaction.

SHANNA M.
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Le client n'a pas laissé de commentaire.

Haskel R.
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Le client n'a pas laissé de commentaire.

Patricia R.
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Le client n'a pas laissé de commentaire.

Loretta C.
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Le client n'a pas laissé de commentaire.

Brandon C.
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Le client n'a pas laissé de commentaire.

Jasmine W.
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Be sure to have all the equipment that was requested by the customer.

jeff B.
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Le client n'a pas laissé de commentaire.

Sara M.
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Le client n'a pas laissé de commentaire.

Cheri M.
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Le client n'a pas laissé de commentaire.

Isidro R.
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Le client n'a pas laissé de commentaire.

David J.
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Have more trailers available.

Edwin E.
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Staff was very helpful and friendly and willing to go out of their way to make sure i had everything i needed.

Brian E.
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Kim was great,, professional & friendly, a great experience,give her a raise

MIKE A.
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Le client n'a pas laissé de commentaire.

Huey M.
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Great customer service!

Kenneth T.
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THESE MORONS THREATENED TO CALL THE COPS ON ME BECAUSE I COMPLAINED THAT THE LIGHTS ON THE 5X9 TRAILER DIDN'T WORK. I WOULD NOT LET MY WORST ENEMY RENT ANYTHING FROM THEM EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul C.
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Inside trailer had not been cleaned. The two dozen blankets I ordered were not available and had to go to another location to get them.

Donald C.
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Not enough blankets. Less than half of what we reserved. the ones we did get were in bags, but were filthy. Broken glass on floor of truck.

Douglas W.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Rose B.
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Le client n'a pas laissé de commentaire.

Eric R.
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Everything was great! A+

Jeremy P.
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Friendly staff and willing to help unload.

Raymond H.
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Kim is a great customer service agent. I would certainly do business with this location again.

Simon S.
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Very good service

James M.
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Nothing. Excellent customer service, very friendly.

John D.
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Be there when your customer is supposed to pick up his/her uhaul.

Jessica R.
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Dysfunctional AC in truck. 100+temp for 1000 miles. Terribly miserable drive.

Non reviews have been submitted for this location.

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