We chose to do a mobile check in and to start, the padlock was extremely hard to get off of the truck. I called in and got help to get into the truck and when we finally got it open the representative was still on the phone. I noted immediately that there was no appliance dolly in the back as requested and that there was a utility dolly that we could use. The rep stated that the truck was already signed to us and that he could not fix the fees. We also returned the truck outside of business hours (mobile) and now we have a bill for a missing appliance dolly that was never in the truck and furniture pads that we never used. We ordered 12 furniture pads which were returned and the seal never opened but now we are being charged for 12 missing and 24 rented. I have submitted an email but of course have already been charged for these â€œmissingâ€ items even though no one has even bothered to call and go over them with me. I suppose once your card is on file, they just charge you for whatever they feel like. I have never had a problem with Uhaul services in the past but this overall experience at this location and with the mobile check in has been horrendous.easton O.
Customer Reviews for 1st American Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Worth, TX 76164
(Located just East of HWY 199 Jacksboro HWY and River Oaks BLVD/Ephriham)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
- Dim : 10h am à 2h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They ladies were awesomePiper B.
Le client n'a pas laissé de commentaire.Arik P.
Le client n'a pas laissé de commentaire.Lauresa W.
Le client n'a pas laissé de commentaire.Britney H.
Great customer service!!Dwaine C.
The overall service was great! The only thing I noticed was the brakes needed maintenance. There was an odd air feeling/noise.Janeth L.
Nothing. It was great and the chick working there was awesome!Jeremy P.
Brenda is such a superb employee. Very welcoming and knowledgeable. She was able to explain and answer all of my questions with ease. Very polite young lady. I would be happy to deal with her again in the future.LUCAS R.
Le client n'a pas laissé de commentaire.MARIA E.
Le client n'a pas laissé de commentaire.TAFFIE H.
Le client n'a pas laissé de commentaire.Holly G.
The lady at the front desk was EXCELLENT! She was real professional! Explaining everything to a tee!HERBERT M.
The employees were wonderful!James T.
Le client n'a pas laissé de commentaire.ANGELINA T.
I still have not received my deposit back I was supposed to get 56$ back I have only got back 15$ so far.Joesf H.
The ladies on Fort Worth,Tx was very courteous & polite, was a problem with one truck tire, I came back & was back on the road in 5min, super job thanks.TIMMY R.
Staff was verry friendly and knowledgeable and quick. 10 starsJosef H.
The workers there are GREATTammy W.
These ladies made my day. They were so sweet and extremely helpful!parrish G.
Le client n'a pas laissé de commentaire.Mark R.
The shop worker was helpful and friendly.TAMMY W.
Nothing. Great experience.RUSSELL H.
We had a great and easy time renting our trailer from here. Very kind and helpful.Catherine D.
No help removing the equipment. The computers were down and we felt rushed so she could move in to something else.EDWARD S.
We had completed our truck rental and additional items (24 packing blankets) online. On arrival at the store to pick up, there were only 12 blankets. Inside of front windshield had an oily film that wasn't noticeable until the last hour of our trip home directly into the sunlight. Lack of cleaning inside windshield was annoying and dangerous when the sun was direct. Other than that, great experience overall.ROBERT E.
Le client n'a pas laissé de commentaire.Samuel R.
The only issue I had is that I returned the vehicle with the same amount of gas that was given to me and the rep indicated that I was 1/8 short which was not true and they charged me a little bit over5,00 $ foo1 gallon. A little disappointed. Next time I will take a photo of the gas indicator so that I don't get screwed.Pedro R.
The scheduled drop off location was Sanson Park, TX. After stressful day, refueling and arriving, they could not accept the truck, too large.They recommended 1st American Storage. Thank them so much for accepting the truck. I have used Uhaul at least 20 times, NEVER again. Very bad day.Brandon J.
The gals at the front desk were wonderful!Debbie S.
Bad customer service talk with employees and re trainedjuan P.
They charged me for gas. I had just filled the truck up past 3/4 full. They also tried to charge me for a tow dolly that was messed up when i picked it up from another location. They tried to say it was wrecked which clearly wasnt from me.Laura L.
Le client n'a pas laissé de commentaire.Aaron B.
They did not change the engine oil and we got hard time on the way .HARI T.
Le client n'a pas laissé de commentaire.Javier A.
Le client n'a pas laissé de commentaire.Jesse B.
Nothing the staff was professional very helpful and I will use them again and recommend to family and friends.juanita G.
this place was in very poor shape- ceiling falling down, very unclean, not very organizedjonathan J.
Arrived at our reserved time at the reserved location. We did the remote check in as we were supposed to do and assigned a truck number. We were having issues with the payment going through so we went inside to speak to the representative inside only to be told that truck was reserved for someone else and that there was nothing she could do. Went on to try and find another location. Sat on hold for a good 45 minutes waiting to speak to a Uhaul rep. The uhaul rep was friendly and attentive. 2 and a half hours later we finally received our original reserved vehicle. Was nothing but a hassle and will definitely choose another truck rental for future movesdylan R.
The u-haul representative was amazing. Made me feel like I was part of the family. Excellent service will rent from there again.Lance S.
very professional and kind lady.luis R.
Basic maintenance such as new windshield wipers would be good, as the wipers were old, dried and shredded. We had to sweep the inside of the truck just to use it. The hand cart was loose and couldn't be fastened because the thumb screw intended to hold it in position was rusted tight.Dayle L.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.Pedro A R.
The vehicle was clean. The front end needs an alignment. This covid 19 and new standards of safety make customer service difficult and uncomfortable. I walk in the door. Im told to wait outside in my car by a young woman were her mandatory mask. Not, Hi welcome. Also when its my turn I'm told : Go back behind the tape. Okay. Thanks for the unsanitized chair. Which by the way I don't care about but if that location was truly concerned about safety they would have wiped down the chair. Thankfully when it was time to pay, they could stand close enough to take and touch my credit card. There are so many way to be COD about germs and I appreciate the effort of not getting sick but the ridiculous attempts offer less than stellar customer service experiences. Don't worry I still used my manners of : thank you, I appreciated you, and have a nice day. In Oklahoma the young man (no mask) was polite, stayed his 6 feet way (without making verbal note of it) and was still able to politely communicate without making me feel like a walking contagion but we were outside.Cheryl B.
My original scheduled pick up time was 11:00. I called at 11:00 to let them know I couldn't get there until 12:30. Got an answering machine with a message that they were not available and I left a message that I would be running late and to call if there were any questions or issues. Upon arriving, there was a sign that they would not be returning until 2:30. When finally able to pick the truck up, found out that they would not have even been there at 11:00.Michael E.
Le client n'a pas laissé de commentaire.Sara E.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.blake B.
Great customer service!Johntaan G.
It took me 1 hour to get the truck and although everything had been pre approved I still had to have Customer Service involved to approve which as I say took over an hour. The Agent at this location was excellent and was as frustrated with U-Haul Customer Service as I was. The vehicle cab was full of mud from a previous construction renter. This pick up location was not my first choice and U-Haul changed it miles away from my first choice. Doubtful I will ever use U-Haul again.Stephen B.
Le client n'a pas laissé de commentaire.Daina A.
Young man that helped me was great. Efficient and professional.Christopher C.
Le client n'a pas laissé de commentaire.Charles G.
Truck had not been swept out. Staff was SO nice and friendly. Very pleasant experience.Kelly C.
Friendly,responsive met my needs and asked me what I needed.EDWIN E.
Le client n'a pas laissé de commentaire.Kevin B.
location and personnel were excellent. they online process is very lacking indeed. almost gave up and went with Penske.perry W.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Michael W.
This was the only good experience that I had with this whole mess! The gentleman I dealt with here couldn't have been anymore helpful.Bryan M.
Le client n'a pas laissé de commentaire.Anya B.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Adela H.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Cody V.
Le client n'a pas laissé de commentaire.patty B.
Very excellent customer service. Was greeted with a smile and the customer service rep was super awesomeMichael W.
Le client n'a pas laissé de commentaire.Ricardo V.
No complaints!!Andreas S.
Le client n'a pas laissé de commentaire.amira B.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Curtis J.
More welcoming environmentJALA M.
I came in person and stated I was moving out totally and I'm still receiving emails that my account is past due.LONA M.
I had made a reservation at a different location and waited near 90 minutes as the representative struggled with issues with the UHaul computer server. No one would respond to his calls requesting assistance (25765273), with his contact actually hanging up on him once and customer service not answering for over an hour. At this point I told him to cancel my reservation and I went to this second location, though I had to settle for a larger truck and no utility dolly was available (Reservation 94399744). A totally disagreeable situation to an already stressful move. UHaul disappointed me greatly with it's (lack of) customer service.William G.
Le client n'a pas laissé de commentaire.Karla M.
Le client n'a pas laissé de commentaire.Benson G.
Once the equipment is returned, everything should be checked including the wiring harness for loose connections and the ratchet systems should be lubricated. When you are on the side of the interstate trying to load a broken down car you don't need to have equipment failure with semi trucks whizzing by you spewing you with water from the road. When we dropped it off the local agent was not concerned about our issues. He just said I have plenty of pigtails and the ratchets are working correctly. I guess he could of acknowledged our troubles or ask about the ratchets The good thing about this location was the ease of getting there.Carol W.
Clean car dolly more thoroughlyJanet M.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Leslie Z.
Le client n'a pas laissé de commentaire.Delia V.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Mina S.
Very disorganized. The day after I had rented the trailer they couldn't find the trailer and asked me where it was. Later, they found that I had been in fact telling the truth and it was at the facility all along. However this is after 5 phone calls from different people in one day. I was told that there was a â€œduplicate in the system.â€Gretchen G.
Le client n'a pas laissé de commentaire.gina F.
Le client n'a pas laissé de commentaire.Martha S.
Le client n'a pas laissé de commentaire.Gloria L.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Leland B.
Le client n'a pas laissé de commentaire.jessejade P.
Dropping off the Uhaul trailer was so quick and easy, and the staff were friendly and inviting. It couldn't have been an easier transaction.Samantha R.
Le client n'a pas laissé de commentaire.SHANNA M.
Le client n'a pas laissé de commentaire.Haskel R.
Le client n'a pas laissé de commentaire.Patricia R.
Le client n'a pas laissé de commentaire.Loretta C.
Le client n'a pas laissé de commentaire.Brandon C.
Be sure to have all the equipment that was requested by the customer.Jasmine W.