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Chiradet H.
Customer Reviews for 1st Ave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tried to scam me out of a fuel charge
Erin S.I've been working with the Seattle Vault SS team for many years now and they always come out on top! --also, what I believe is the best prices/options/facility for storage units anywhere near downtown, esp IN downtown! Huge thanks as always to the Seattle Vault Self-Storage team for consistently providing exemplary experiences! Steve, #813
steve S.First truck's gas line was cut. The second truck's engine light went on after about 4 hrs of a 13 hr trip
Tara F.It's unfortunate that the area is Bad for vandalism and the stealing of gas in your trucks . Although the employees handle it in stride and with Always a great attitude.
THOMAS C.The customer service was fine but the truck I was rented had a hole in the gas cap. I tried to refill the gas so that I wouldn't be charged for gas and when I began the pump, gas started coming out from the bottom of the truck. I told the representative this when I returned the car and she said “oh someone probably made a hole in it†and still charged me for gas and an extra service fee.
Leanne C.The first truck the operator handed me had fuel at empty. He informed me that at here have been incidences of fuel theft where they cut the pipe and draw out fuel. I requested for a different vehicle but he said this is the only one in stock. When I proceeded to refuel, all the gas poured out. I then had go back to the shop where a new vehicle appeared/offered. All this took around 1 hour and I was pretty close to missing my inspection appointment at the Canadian border.
Neeraj K.Location is easy to reach from major freeways and near an easy to access gas station. Truck drove well. Efficient customer service.
Marie A.Not much!! He was so helpful, calm, efficient, and thorough. Made the process easy peasy!
Pamm H.The check-in was seamless, and very well handled by the staff who were also very friendly and professional. The truck was great and easy to drive. Overall, it was a very good experience.
Melinda M.The woman who was working that morning was super friendly, accommodated my last minute requests, and was a huge help when figuring out my check in/reservation, even before the store was open. She handled a few tough cookies who were in line before me and after me with grace. She did such a good job with everything I observed. I can't help but feel she is overqualified for her current role. Merci encore!
Gregory R.I have rented from this location multiple times and have never had a problem but this time the person there argued with me as I was returning the vehicle even though I was within the time window. She had moved another reservation up because I said I would be back at 4pm. What I said did not change the time slot or contract I signed. Then she said she wasn't Uhaul but an authorized representative.
Iris A.April, the manager was very helpful and knowledgeable, professional and kind. There are some people out there in the world who just want to help and do it naturally. She made the whole experience clearer and so much smoother. It was really the extra mile and appreciated.
Jason M.Let customers know in advance that they will also be required to refill the gas tank to original level before returning. Make it visible on the total cost estimate as a line item even without a value.
Susan W.The woman you have working here does it all - I watched her deal with several customers and calls as well as receiving a shipment to process me in and out. She was even offering me better tools for my move. Excellent service communication and overall expertise! Will drfinitely come back for my next move in the future
Joy R.April was so accommodating and kind!
Nora W.On site service rep was excellent! Very pleasant to work with and very professional.
frank C.Friendly staff and the experience was flawless.
Joshua G.Great location. Best things were New equipment able to park and leave my personal vehical during a short term truck rental Very freindly and efficient staff.
STEVEN G.Very helpful and personable. Thank you for making the end of our VERY long day of moving a pleasant experience.
Dave J.I had a great experience, period.
Chris P.I reached out for information about a $140 charge after I dropped off the truck. They told me the system is down and that they can't provide any information
Ernest H.April is by far one of the BEST customer service representatives out there. She is so kind and knowledgeable, it felt like we were getting help from a friend. This was our first experience renting from UHAUL and we already recommended this location to a friend moving soon. We cannot thank her enough for her hospitality.
Blake S.The woman who was working the day of my rental was incredibly friendly and easy to work with. She made the experience better and I wish I had gotten her name to emphasize how great she was.
JONATHAN C.Jasper was a fun addition to all our day.
moriah S.Courteous & helpful staff here. Probably the easiest and fastest U-Haul rental I have had. She clearly cared about the condition of the fleet, our truck was super clean.
Megan A.Customer service person was terrific! She was very helpful and sweet. Merci.
Kerry B.The manager there was super professional and friendly, I've used this location before and the staff and location are the best,
Brett S.I had an amazingly pleasant experience here! April and Christian get an A+ for their customer service! Thank you SO much!
Dean S.Don't add hidden charges for after hours drop off. Clean your vans.
Darshan S.The manager on duty was very friendly and helpful. His advice on equipment and timing made my moving experience much easier than anticipated.
Tyler B.The windshield was so dirty that when it rained, I couldn't use the wipers
Peter C.The customer service was wonderful.
Mark E.Amazing Customer Service and very understanding when I needed another day. Thank you so much!
Kevin J.Multiple re scheduling
Dhruv Chetankuma S.Christian was excellent and though we made several changes to our itinerary and needs, he accommodated quickly and professionally. Well done.
David R.We had the best experience & greeted with the warmest welcome. She made a stressful moving day start off good & was so helpful. Jasper her sweet dog was there to help & welcome & any questions we had she walked us through, came out & helped us load our dolly & showed us how everything worked. It was amazing & made for a smooth process. She runs the whole thing on her own & works so hard. We are very grateful for her & will always go through her for any moving needs.
ANGIE S.The woman at the front desk was lovely and so kind. Truly grateful to have people like that in the world!
Justin B.When returning the equipment after hours there was a semi truck NEARLY blocking the open parking space. I was able to park the truck, but just barely and very carefully. I was unsure if the truck could be left in one of the spaces directly in front of the office doors.
Alexander G.Thank you so much for going above and beyond!!
Elizabeth O.April was help
Jermaine F.Consistently best UHaul in Seattle! Great service, clear communication of rates and expectations.
Craig P.The lady who helped me when I picked up the vehicle was very helpful and made the experience better than I expected it would be.
andrew L.Late drop off All ok
Robert C.Employee was rude, uninviting, and unhelpful.
Garrett G.Clean the trucks. Window was so dirty it was hard to see in the sun.
Catherine N.Such a lovely lady that helped us today. She really made the whole experience with her dog Jasper!
Madison P.Great customer service!
Lisa C.Nice lady working there.
Ben H.Sad that I booked a uhaul and 2 days before you cancelled and I had to take a smaller truck. Making my day long
Brenda D.Best experience at U Haul this year!!
Craig P.My personal information and account was compromised and my information was given to someone with out my knowledge or permission. I had already prepaid and had the app pick set up I was told my card number on file would be billed
Kim C.Ensure trucks are returned cleaned.
Aashish J.Both Christian and the other person in the office were very professional with excellent customer service. Thank you very much for the wonderful experience, appreciate it.
Bama G.The service was superior!!! I will never return to the south Rainier location. The General Manager John Mattison is cruel and unusual towards customers and staff. He escalates small issues and throws people out or gives away reservations. He is also disrespectful towards woman.
Becaley E.I made a reservation with pick-up location of Terry 1800 but when I was arrived and ready to pick up, they told me the location changes. I didn't get a call or notification for the whole location-change thing. Since my move-out plan is made, I have to spend 20 mins taking Uber to the new location. My whole plan for that day is messed up.
Yanlin Z.Very clean, organized place. Very attentive and courteous. Definitely would use this place again.
WENDY W.I selected 24/7 pickup for my rental. I called three days beforehand to confirm that the size truck I needed was available, and that I would be able to pick it up with my phone, before the location was open. This was not the case, I had to wait for the location to open, and I was also given the wrong size truck. Poor communication from this team throughout the entire process. I will not be using this location again.
Rosalie S.Make the online process easier. I wasted 30 minutes waiting for calls to verify then waited flow a call to me that never happened. I ended up having to go inside. The cashier was amazing!
Christina R.