Customer Reviews for 1st Ave Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

We had a great experience. Our representative was very professional and made sure we were well informed on our responsibilities

Évaluation :

3

Not at all the fault of this location but I was supposed to get a truck from elsewhere. My charges should have been much lower but because I then had to drive further, I ended up paying more at no fault of my own. If you don't have the truck that I reserved at the location I picked, pretty rude not offer some sort of discount for not having the equipment I reserved thus costing me more

Évaluation :

5

Staff was wonderful and helpful. Helped me pick the right stuff and made sure I knew how to operate the after hours drop procedure! Merci.

Évaluation :

2

I rated this "Below Average" due to the person at the SoDo location. When I was picking up the vehicle, he noted that there would be $20 knocked off the total price if I returned the vehicle and used the app when checking it back into the location. We ended up only renting the vehicle for 3 hours, and so returned it earlier than expected, when the SoDo location was still open. I parked the vehicle and was about to start the online return process, when the person walked up and asked me to hand him the keys. When he told me the total price, I asked about the online return form, and he responded "Well, you already handed me the keys, so you don't get the $20 off". When I asked why he approached the vehicle and demanded the keys, he tried to make up a different story why the $20 off wouldn't apply. It was obviously a lie, and it was in bad taste. Pretty disappointing, and I can't recommend this location to anyone as long as this person is there.

Évaluation :

3

location was closed at 459pm - i know their hours are to 5pm and so i tried really hard to get there before the closing hours. didnt make it. so i cannot leave a better review since i dealt with no one.

Évaluation :

4

The picture to access the keys was very different than what it looked like on site.

Évaluation :

1

Was charged for an after hours fee despite doing the online checkin procedure.

Évaluation :

2

The Uhaul I was given had an empty tank. And the fuel gauge didn't work. So its was really convenient having to fill it up and not know whether there was enough fuel.

Évaluation :

5

I had reserved my truck for 8:30 ("after" / "before" hours pickup) but the truck wasn't ready yet so I had to wait until 9:00 when the store opened which delayed my plans a bit. This was the worst part of the experience, the customer service folks were helpful/sweet and the store operator was nice and helpful once he arrived (and he arrived a few minutes early which was nice).

Évaluation :

5

Pick up location is easy to access in SODO. Staff were friendly and helpful. I will happily return to this location for my next rental needs.

Évaluation :

1

Horrible customer service very rude and unprofessional.

Évaluation :

5

Awesome!

Évaluation :

5

Easy late night drop off. The lights were bright enough so i was able to take good pictures. The sirens that we were trespassing were continuous. But I certainty understand why they are in place.

Évaluation :

5

The lady who works here is the best! Very efficient and friendly. Great experience both times I've used this location.

Évaluation :

2

I've successfully reserved trucks from this location before, but I experienced major issueswith their after hours check-in process. When I arrived an hour and a half before they opened, the app provided me with a numeric lock code when the lockbox had an alphabetic lock on it. I had to wait out in the cold for an hour until an employee showed up to provide access to my reserved truck. I ended up being 45 minutes late to the location where the truck was needed.

Évaluation :

1

I was told on price then charged 50 dollars more! Uhaul sucks

Évaluation :

1

Little gas left in the truck, staff gave us a gas can to refill the bare minimum ourselves so we can make it to the closest gas station. Staff was rude and chose a patronizing tone when answering questions. Ok truck, uncalled for experience.

Évaluation :

4

The associate who helped us at the store was really nice and helpful :)

Évaluation :

5

I had a great experience renting twice from this location. Manager Tasha is great -- super helpful, nice and extremely capable. She maintains a clean and well-run fleet! A+.

Évaluation :

4

Help was efficient and friendly

Évaluation :

5

Everything was great. Tasha runs a tight ship!

Évaluation :

1

This was an awful experience. I was told that I was late when I'd put in an arrival time but there was no one to help so I went through the app which did leave me 27 minutes late once I could find it. I was told I was short on gas even though at the first location I'd been I just "needed to be close" to the gas gauge. Why was I charged $15 that I was just told was for "insurance"? Nothing was explained to me I was told I just had to call. I'm extremely disappointed

Évaluation :

5

...this truck should be pulled from service - it is very close to just falling apart - the engine light kept coming on and off - at the gas pump on the highway after we filled up - the truck would only go in reverse and we caused a very very long back up because the truck would not go into gear for about 20 minutes - we finally jiggeled and pushed and it dropped into drive - after that we were afraid to turn the truck off again until we returned it - a TERRIBLE TERRIBLE experience for us and for everyone we put out at the gas station - HORRIBLE - the inside back of the truck was dirty and filled with debris which we had to clean before we could load our delivery - there is no knob on the driver door window and you could not roll down the window - there is no port either for electric or usb usb-c - overall the truck is a disaster and is not safe -

Évaluation :

5

Special shout-out to your location manager. Easy going and honest.

Évaluation :

5

Tasha Patton was excellent. Very glad to have worked with her for my rental.

Évaluation :

5

This is the ONLY Uhaul location I will use in Seattle. They have competent staff and are willing to help you. That's way more than the other locations can say.

Évaluation :

5

Way better than dealing with the clerk at Rainer. He's a loser. Doesn't want money

Évaluation :

5

Give the fabulous woman staffing this site a raise! She was professional, kind, and so easy to work with. I appreciated her clear communication and over and above customer service. Thank you so much!

Évaluation :

3

The agent who handled the return was great! I feel like we are best friends!

Évaluation :

3

The clerk we encountered was not the friendliest. Definitely felt like she'd rather be doing anything else's other than help us.

Évaluation :

1

the places were all great but its definitely the most expensive moving company ive ever used.

Évaluation :

5

Have already recommended this location to my friends- way better experience here than the Rainier Valley location- I’ve moved about 5 times since 2017, and will only go to this one going forward.

Évaluation :

5

Tasha was amazing in every sense. She got me a quick rental and was ready to help me as soon as I arrived and as soon as I left. She checked me in and out very quickly and her customer service was fantastic.I needed a quick fix with little notice and she helped make that possible.

Évaluation :

5

The woman who works at the downtown U-Haul is a fabulous employee. Her personality actually made the experience fun.

Évaluation :

5

all is fine and the Lady she work at U-HAUL she give good service for customer

Évaluation :

5

Tasha went above and beyond to help out! Great service!

Évaluation :

5

Tasha provided outstanding customer service - kudos to her!

Évaluation :

5

April is the best!!!

Évaluation :

5

It was fast and efficient for both pick up/drop off. Friendly customer service and straight forward with the process.

Évaluation :

3

Cleaner vans

Évaluation :

4

I was told the vehicle had a full tank of gas but it was only a quarter-tank full. A partial credit was issued, but I still paid far more in gas than I should have. The woman behind the desk was wonderful. The four stars are for her, not for Uhaul.

Évaluation :

5

April is the best representative ever!!! Always helpful, courteous, knowledgeable, and proactive. She makes the whole process easy and enjoyable.

Évaluation :

1

I went to the location where I reserved to pick up and drop off my 9' van. I arrived for my 1pm reservation time only to be told by April, the customer service rep, in a consistently condescending tone, that I was "wrong" and that there were no vans there and that I must be at the wrong place. She would interrupt me every time I went to ask a question with various versions of telling me that I was wrong about my booking (spoiler alert - I wasn't wrong about any of it). What actually happened is that UHaul, being a greedy company, overbooked and didn't have the vehicle I had reserved. I got texts AFTER my reservation time telling me that I needed to go pick up outside of the city, followed by another text that I needed to pick up in different place outside of the city (two completely different places). This new reservation was an hour after the one I initially booked. April was beyond unhelpful and left me feeling like I was incompetent and a huge inconvenience. I wish she would have simply explained what the issue was to me (that UHaul had overbooked, that sometimes they change your pick up location based on availability, etc) and to either help me find where my new reservation was, or to at least tell me who I could call for help. But she chose to make me feel stupid for being confused/like I was lying about what had gone wrong in the first place. In the end, after April had told me that there were no vehicles to rent, someone on the phone helped me to rent the one truck that actually WAS at that location and didn't have any reservations coming up all day. I don't know why April couldn't have done this for me to begin with. But when I came back to get my truck, she was still extremely condescending, and when I requested that my mileage cost, like the truck cost, be matched to what I had initially been quoted, since it wasn't my fault I was having to get a bigger/more expensive truck. She told me no multiple times, then when I pressed for it, she was so beyond rude to me about it. She called and got it approved (of course) but made some snarky remark when it was taking a while being on hold like "careful what you ask for, you just might get it". Like....thank you? That WAS what I wanted? Anything to make me feel bad/stupid. I have never in my life left a negative review somewhere. But the greedy booking practices of UHaul, and April's abhorrent behavior left me no choice. I've never had an experience with someone that unpleasant before. Though I've used UHaul for my 15+ moves in my life - moving forward I will utilize other companies, I can't look past this experience.

Évaluation :

5

There was large boxes of cardboard left in the back of the the truck from the previous driver- it was very challenging to dispose of, as they were for large mattresses /furniture.

Évaluation :

4

Everything was good but I haven’t received my final receipt yet.

Évaluation :

5

Honestly quite fantastic. Nothing to improve. Staff was amazing. Highly recommended !

Évaluation :

2

The woman who rented the uhaul to me was amazing. This would have been an unremarkable rental if the uhaul agent doing the return had not been so condescending and rude. His behavior and poor customer service confirms that I will rent elsewhere in the future.

Évaluation :

3

Location and customer service were very good and convenient, the truck that I rented was very rundown, very dinged up, and when I tried to report that on the app, I was unable to upload photos. I will probably be going back to this location simply because it is very conveniently located for me, but The rental trucks are definitely on their last legs .

Évaluation :

5

April was great!

Évaluation :

5

The lady that handle my experience was fantastic super helpful and informative!

Évaluation :

5

have used this location many times, staff is friendly and very proffessional, A great place to rent trucks!

Évaluation :

4

We picked up the van with Less than a quarter of a tank which luckily we didn’t have to go very far but that situation was not ideal.