Customer Reviews for 1st Ave Self Storage
(Concessionnaire U-Haul dans le voisinage)

1218 évaluations

2400 1st Ave S   Seattle, WA 98134
(So Stacey St)

(206) 682-1291

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 682-1291

2400 1st Ave S
Seattle, WA 98134
(So Stacey St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All great

Harry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON S. 
Évaluation :
5

very friendly and easy to deal with

CHRIS G. 
Évaluation :
5

I was extremely happy with my experience thanks to the staff member on duty. He was friendly and got me through the check-in process quickly. Thank you for your help!

Kyndal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Customer service was spot on! Rent from here

GREGG M. 
Évaluation :
3

The u-haul was absolutely filthy. It was muddy, there were dried flowers everywhere and even the steering wheel was sticky. It was obvious it hadn't been cleaned after a few to several uses And it's Covid to boot? Not cool!!!

Lisa O. 
Évaluation :
5

Customer service was great!

Hannah H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Triana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G. 
Évaluation :
5

auto-transporter worked perfectly and was well maintained. The employee who helped up connect everything did a great job as well.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurita C. 
Évaluation :
1

Check out was over an hour late. Reserved truck given to someone else, needed to use a smaller truck resulting in extra loads and several hours of additional labor costs. Customer service agent was extremely rude. Truck was not road legal, as tire was under inflated and it was left to me to fix or not.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
3

Mass confusion with bookings. Four people all picking up at the same time, with only 1 person on staff. Took 45 minutes when it could have taken far less time.

DARYL C. 
Évaluation :
5

I always use the first avenue South U-Haul location in Seattle. Without exception Superior service, good equipment, knowledgeable Representatives. Very good prices on storage units also. To all the staff once again thank you for taking such good care of me.

PAUL S. 
Évaluation :
5

Stanford provided EXCELLENT customer service. He was so friendly and helpful. Check-in and check-out were very easy. Would recommend to a friend and will consider in the future for hauling needs.

Kristen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
3

the van was filthy inside and out

donna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tynis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine A. 
Évaluation :
3

I initially booked the U-Haul from Terry Ave location in Seattle and did not check the email. They did not even bother to call that they are moving my booking to another location and once I reached the Terry Ave location is when I got to know about it. It creates such an inconvenience esp when we have a move scheduled. Although, I would like to note that the person present at the rescheduled location was extremely helpful. But overall, not happy with this kind of customer service.

Vishi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

The team at this location was great. HOWEVER, I specifically booked a Uhaul at a different location - once that was much closer t my house. At 3:00 am I received an email telling me my reservation had been moved. Thus, I got stuck with an extra 20 $or so in mileage charges which I don't think is fair at all. So, I suggest not offering people the chance to book somewhere and then switching on them.

Andy B. 
Évaluation :
2

While on the ferry I noticed he contract had a different truck listed than the one he gave me. I called customer service and waited over 20 minutes to inform them do I wouldn't get arrested for not returning the right truck or driving a stolen truck once they realized it was missing and not checked out !

Shelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonah L. 
Évaluation :
4

Picking up at this location was great. My only concern was that the van only had 1/8 of a tank of gas upon pickup.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

The online self check in experience is absolutely terrible. It takes way too long and requires too many steps and causes a lot of pain points. The rep inside the pick up location helped and was super helpful and nice, but that doesn't mitigate how horrible your online check in process is.

NORIYASU L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petyr B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
3

Rental location was fine. U-hauls price gouging isn't appreciated.

Brian B. 
Évaluation :
5

Every employee I interacted with at this location was immensely thorough, helpful and made my first rental experience with Uhaul a breeze! They were able to accommodate a super last minute rental request.

Chelsea C. 
Évaluation :
5

Back of the cargo van had some sand and grit, starbucks coffee cup and napkins were left in the cabin by previous renter and not cleaned up. However, other than that, service was great.

tynis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BURT G. 
Évaluation :
4

Improve reservation system. None of your people could figure it out. YOU changed us to a different pickup location twice. It changed the price and drop off and no one could get it changed.

Mark C. 
Évaluation :
5

The interior of the car was not that clean (driver area). Someone left a cup of coke/soft drink inside as well. the rest of the car was clean and outside/cargo area were clean and well maintained.

Sherif Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi K. 
Évaluation :
5

Great location! Friendly service.

tynis P. 
Évaluation :
5

Service person was excellent.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha J. 
Évaluation :
5

Very friendly and helpful staff.

CLIFFORD R. 
Évaluation :
1

I am devastated on how I was treated. The Uhaul was completely messy, dirty, muddy. Unhygienic in COVID situation. The first truck didn't start so they gave me a random one. Also strong gas smell was coming. It was worst first experience I could have imagined with Uhaul.

Saurabh K. 
Évaluation :
5

improve the mobile 24/7 self-check-in app. Not recommended, it was slow and took to much time and i eventually had to meeting someone in-person for check-in.

JOSELIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAD H. 
Évaluation :
1

To remove any affiliation with moving help service provider, WONT STOP MOVING. Immidialaty!!

Esperanza A. 
Évaluation :
2

Homeless people sitting outside the front door. They appear to live there in the storage units. Truck did not have the amount of gas that the rental agreement said. It was almost empty. No instruction provided on how to operate truck.

Joseph M. 
Évaluation :
5

Have been renting trucks from this location for years, always a quality experience.

PAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serafin A. 
Évaluation :
5

Boots was the friendliest store associate I had encountered in a while. I will definitely recommend anyone that needs a U-Haul to go to this specific store, for a good experience.

Byron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAIL E. 
Évaluation :
2

The representative who helped us was great. 5 out of 5 for him. The van we got was not clean at all - interior and exterior. There was pet hair on the passenger seat.

MUSTAFA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

great customer service

Michael C. 
Évaluation :
5

the man in charge was very nice and helpful. a good experience overall.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN Y. 
Évaluation :
5

Nothing. The staff at this location is great!

Diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN R. 
Évaluation :
4

I had setup my rental online, but when I showed up to pick up the truck my order had been cancelled, literally minutes before I got there. They were able to get me into a truck, but it was very troubling.

Thomas B. 
Évaluation :
4

Dirty trucks only due to downtown location . Hard to keep things cleans

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
2

I found 2 heroine needles in the back of the truck. I recommend getting pad locks to prevent the homeless and drug addicts from abusing the trucks. The Rainier Ave location has them on their trucks for this reason.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty A. 
Évaluation :
5

I had to rent four vehicles over a 3 month period from this location. If there was a bright spot to uprooting and moving after 15 years, this was it. The equipment I needed was always there, it was extremely efficient, and they are very conscientious of safety. The location and hours are very convenient.

Michael J. 
Évaluation :
5

It's just part of downtown, dirty vehicles on the outside. Otherwise the office and building complex was clean and secure... Christina at the counter was very friendly, knowledgeable, and efficient. She had a great attitude. Nice to see in a time of unrest and uncertainty. Merci

Thomas C. 
Évaluation :
5

The trucks muffler doesn't work. The back bed had leaves in it and another part. The attendant was professional and kind.

YOSHIYUKI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY J. 
Évaluation :
5

The uhaul employee was super kind and helpful!! Would definitely recommend this location

Ezana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimber W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND H. 
Évaluation :
5

Staff here was extremely friendly and helpful. Easy pick up first thing in the morning with no wait and smooth return. Best experience I've ever had at a uhaul!

Erin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan T. 
Évaluation :
5

N.D.

Manna Y. 
Évaluation :
5

The service agent is very nice and very polite., he helped us to find out where the dome light switch is there out of way and took care of it., I would highly suggest this service

Muralidhar K. 
Évaluation :
5

This is the most hassle-free UHaul location I have ever dealt with

Mike J. 
Évaluation :
5

I was so grateful for the service I received from this location - they accommodated my request to pick up the truck early, met me outside with the keys, and even finished my check-in when I returned the truck. Above and beyond!

Chelsea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

I honestly cannot not think of anything. The staff was amazing! They were friendly, efficient, and courteous. Thank you for a great experience!!

Jill P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
5

Overall, wonderful service and care. But I will say, instead of telling a customer that they don't need to fill up the vehicle's gas tank upon return, I would instead be clear that the customer is indeed expected to fill up not the entire tank but definitely the portion that they used during their rental to avoid further charges. This could have been made more clear to me; especially since I explicitly asked the question prior to using the vehicle. I am super appreciative of the effort taken to reconcile the misunderstanding on my final invoice, but I think it would help this business be even more excellent if they clarified that better up-front. Merci.

Derek C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikeeta B. 
Évaluation :
1

I was wrongly charged more money. I schedlued a 15 feet truck with garuantee but was redirected to this location with a 10 feet truck and 30 miles credit. The stuff here did not know how to operate to redeem my credit and charged me at least 55$ more including tax. This is a very bad experience. I will consider contact my credit card company to disapprove the transaction if Uhaul cannot refund me correctly.

Kang D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
5

very nice and help staff plus a clean and safe vehicle. Very convenient!!!

Sandra O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Non reviews have been submitted for this location.

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