Customer Reviews for 1st Ave Self Storage
(Concessionnaire U-Haul dans le voisinage)

1 350 évaluations

2400 1st Ave S   Seattle, WA 98134
(So Stacey St)

(206) 682-1291

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 8h00 am - 3h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(206) 682-1291

2400 1st Ave S
Seattle, WA 98134
(So Stacey St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 8h00 am - 3h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rokko M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER SEHJIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANANDA K. 
Évaluation :
5

The women that runs it is efficient, kind, communicative, and friendly.

Jennifer M. 
Évaluation :
5

The attendant, whose name is April I believe, is fantastic and so helpful.

Summer V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

McKenzie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN BRUCE R. 
Évaluation :
1

First, I made a reservation 1 month ago before my moving day with online chek-in to the location I booked for. When I arrived, the guy at the office told me my reservation was cancelled even I showed him the login on my phone and everything remained the same to pick up at this location. He told me nothing he could do so I have to go to the other location they assigned me. He even told me never to book a truck online (what a joke). I paid 20 $for the uber to get there and luckily, they did have the truck for me. However, when I returned the truck today, they charged me 30 $additional for the gas fee. They claimed the original gas tank was filled with 5 8, which was totally not true. Anyway, I paid additional 50 $for a 6 hour rental and moved for 5 miles in total. What a ripoff this company can be!

Andrew I. 
Évaluation :
5

The front desk woman was extremely friendly and helpful. The truck itself could use some maintenance and was not swept out when I picked it up.

LISA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

We were very impressed with April at the 1st Ave location. She was so personable and very professional. She really knew how important it was to get that truck on Friday. Her customer service is above and beyond. Can't thank her enough

MANUEL ALFONSO N. 
Évaluation :
2

Received the truck with half a tank in it and a check engine light on...not very reassuring. Also I may have been charged to fill up the tank when I did put in the amount I used - at the very least.

Connor L. 
Évaluation :
5

The parking is a little tricky

TRAVIS K. 
Évaluation :
4

Replace the windshield wipers

DANIIL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTALEVELENA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET H. 
Évaluation :
5

Best U-Haul experience ever. Jasper is a truly excellent employee and deserves a raise. Je la recommande fortement.

CHRISTOPHER L. 
Évaluation :
5

Great experience! The woman running it does a tremendous job. Please let her know how much we appreciated her.

MARK H. 
Évaluation :
5

Very nice, helpful and knowledgeable was the person who processed the paperwork.

Michael C. 
Évaluation :
1

I drove only 10 miles per the speedometer and was charged over 20 $for gas because the uhaul team there fudged the gas meter to say I consumed 1/8 of the tank or 4 gallons (which wouuld mean I'd have to have gotten 2,5 miles per gallon!)

Lewis K. 
Évaluation :
5

Couldn't have been better :)

Nathan A. 
Évaluation :
5

Fantastic, fast, clean.. Can't say enough good things.

Jack M. 
Évaluation :
2

The trucks AC was broken and all the floorboards were dirty. When I mentioned the broken AC (After I already ran my errands because I wasn't going to pay mileage to drive back and forth to the dealer) they offered me a new truck... but I was already done. A slight discount on my rental would have been appreciated.

lance N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron V. 
Évaluation :
5

April was very efficient, professional and friendly. U-Haul has a great employee with April.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimihiko T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
1

This was a nightmare. I went to pick up my uhual and was told the vehicle was moved to another location. I was never notified of this. I had to drive a ross town and scramble to get the truck. Upon arriving there was a mix up and i was given the wrong vehicle a van, i had ordered a 15 ft truck.. i had already paid and had to pay twice.. all of this delayed ne 2 hours and had a dominoe affect on ny move plans. I had to pay extra hours for labor, and missed my flight as a result. You cannot just “ move “ a location and not tell anyone, that's unacceptable. The agent i spoke with said i would be refunded but have not seen anything.. i will not be recommending nor using uhual again

Francisco A. 
Évaluation :
1

Hit me for 15 dollars fuel it was half a tank but docked me to the next line.

Amanda S. 
Évaluation :
4

The app "no contact" does not work.

BRIAN H. 
Évaluation :
5

Nothing really, it was perfect

ROBERT L. 
Évaluation :
3

The location and equipment was good and as expected. I found the representative I worked with difficult and not a good experience. I was waiting with another customer for 15 minutes in the lobby after opening with no employee in sight. When she did show up, the service was slow (printer didn't work, she had a dog in the lobby that was a distraction). When my turn came up, she had made some off-color comments about someone else's service, after which I told her I was in a rush and needed to keep focus (30 minutes after I was supposed to get the truck at this point). The atmosphere became tense with her making comments like "patience is a virtue" and telling me I needed to calm down. I was also told I was late for my appointment and was my fault she couldn't find the keys, despite me calling a couple days before to change the time and her being the employee who said she changed it. Overall not good customer service.

KYLE L. 
Évaluation :
4

Bien

MARTIN G. 
Évaluation :
2

When we arrived the person wasn't there (even though open) they left a number to call but never picked up. When they finally arrived 30 minutes later things took even longer then they needed to.

KEEGAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIYU Z. 
Évaluation :
4

The girl who helped us was very polite and helpful. This seems to be a rarity at businesses anymore. We appreciate kind people like her.

Matthew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUNCAN E. 
Évaluation :
1

My original reservation was canceled and shifted to another location further away from my destination and it resulted in significant extra mileage charges.

ALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
4

Thanks

Ian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thiago G. 
Évaluation :
5

The woman who helped us was very knowledgeable, friendly, helpful, efficient and courteous.

PAUL C. 
Évaluation :
5

Great customer service the young lady behind the counter was awesome!!!

Twyla D. 
Évaluation :
5

The person was so friendly and flexible on the time.

Sergey M. 
Évaluation :
5

Incredibly efficient and friendly check-in. I experienced the same several times in 2020!

MICHAEL RAY J. 
Évaluation :
5

The cargo van I rented was dirty and damaged. The person who ran the office (Charlie) was fantastic - I enjoyed working with him.

ROBERT N. 
Évaluation :
4

Clerk was super friendly and helpful and made sure I got what I needed, not their fault I had issues. First truck had a broken mirror so couldn't take that. Second truck was pulled off maintenance for me, which was great because it let me get going, but also not great because it had no fan/AC. Also the truck was just in general kinda crappy.

DALLAS S. 
Évaluation :
1

Originally made my reservation for 2:30PM. It was pushed back to 3PM last minute. I arrived 15 minutes prior but was not given the truck until 3:45PM. This ate 45 minutes of time for my hired help. If I reserve a truck for 2:30PM on your website, it should be available at 2:30PM.

IVAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO F. 
Évaluation :
5

The woman who helped me was really kind and helped me load up the blankets. I really appreciated how she got me in and out all checked out quickly! She was a real expert and knew exactly how to get me on the road fast with my truck.

KERRY F. 
Évaluation :
5

Quick, helpful and courteous

Benjamin I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
3

The associate who gave us the van was especially helpful and very pleasant. If you had more like her your company would be golden. Very sweet.😎

KRISTIN B. 
Évaluation :
3

I had no issues with drop off. The personnel there were friendly and provided me with helpful advice concerning how to get where I was going afterwards in a smart, cost-effective way.

Nelson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAAKAN ROBERT I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver C. 
Évaluation :
5

Merci.

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Great service, the employee helped us quickly and refunded us for the dolly that the first location had forgotten. Great experience!

Michael N. 
Évaluation :
3

The doors weren't unlocked when I showed up at 11am, but the hours listed said they opened at 8am. I had to knock on all the doors and windows. Then I couldn't get the online check in or check out to work, which could be due to my cell service. However, the person inside said they couldn't help me with the app. Then they said they could take the key and check the van back in for me. The next day, someone texted me that they couldn't find the key. Later, they found it, but overall, the whole U-Haul experience made my move more stressful.

Shannah T. 
Évaluation :
5

The woman at pick-up went the extra mile to get me checked in and safely going , and the restroom was clean.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
5

There was an issue with the mileage (ie it seems like it was not recorded properly from the prior trip), but the owner was extremely friendly/professional and made sure I was not overcharged. Very kind, friendly staff as well.

Jonathan H. 
Évaluation :
5

U-haul may have charged more than expected to my card, unclear why.

Noelle F. 
Évaluation :
4

Easy return

Scott L. 
Évaluation :
5

Dropped off after closing. Was easy process. Location is right on the bus line right by a bus stop. Convenient if you moved downtown and don't have a car.

tom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Évaluation :
3

I was charged extra miles and more gas after having had to be sent to 2 different places to pick up a truck (1 hour away) and then pick up a trailer appropriate for AWD. Frustrating to do, extra cost and gas for me, use of a friend whom I had to bribe with dinner and Insult to injury, your miles didn't cover it and you charged me for 1/8th tank of gas.

BRIAN Z. 
Évaluation :
5

Service rapide et convivial.

CURTIS M. 
Évaluation :
5

1st Ave always does a great job. They are so friendly and efficient. This is the best U-Haul dealer in Seattle!

Charles K. 
Évaluation :
5

Service was friendly and great. It was easy to get the van and to return the van to the location. What could be better: My husband wasn't able to find a spot to park at the location to pick me up from, but outside of that, it was a simple experience.

JOSHLIN ALLEN H. 
Évaluation :
5

Rien

larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JOSEPH C. 
Évaluation :
4

The service was great and the lady helping out did a wonderful job even when the internet went out on her computer. The truck itself was fine but the cab was dirty with sticky spilled drink on the console. Also, the bed of the truck had broken glass and had not been swept out. I was not unhappy with the truck but would have expected it to be cleaner.

SCOTT H. 
Évaluation :
5

Everything went really well. The truck was ready when we needed it, and we arranged for a storage unit easily. Charlie and April were very helpful and made our moving experience so positive. Thanks to all!!

LALLIE COBB M. 
Évaluation :
1

25 $fee was charged for "cleaning" because they felt blankets were not folded. We were not told that blankets needed to be folded and were not given a printed agreement by the pickup location (they apparently have no working printer). Staff over phone were rude about this and make me not want to utilize this location or UHAUL. I am requesting a refund of this charge and will be doing a chargeback if not granted.

DANIEL O. 
Évaluation :
3

The computer was off line, the Ipad was frozen & this woman actually rented me a Uhaul on her own phone! Honestly, it took almost an hour to get the truck but the woman working made it happen! Was I impressed with Uhaul? No. I heard the support division on speaker phone make mistakes costing us all time. I heard her manager offer pointless non-solutions. And I also heard this amazing woman take a deep breath & thank each person who didn't actually help her. 10/10 for the woman working at Uhaul today for dealing with all that nonsense and STILL making my reservation happen!

christine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V. 
Évaluation :
5

Easiest check-in process ever. Super friendly staff.

MARK R. 
Évaluation :
5

The roadside assistance is horrible. Key got locked in the truck. The location and the staff are superb

JOHN A. 
Évaluation :
2

Truck was very dirty and there was no other option of a different truck if a similar size.

AARON MARTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Praveen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

April is OUTSTANDING. She could not have been nicer or more helpful. You are lucky to have here!!!

Corey B. 
Non les évaluations ont été soumises pour cet établissement.

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