Customer Reviews for 1st Choice Collateral Recovery
(Concessionnaire U-Haul dans le voisinage)

29 évaluations

328 W Main St   Luray, VA 22835

(540) 743-1723

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 5/17/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 743-1723

328 W Main St
Luray, VA 22835

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 5/17/2021: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Crystal was very friendly and very helpful

SUSAN J. 
Évaluation :
2

I was told that it would cost 131. For the time i use truck. With 150 miles. Gas was at 281 miles i put it back to 301. And only went 7 miles over. And was charged an extra 70.00. I will probably not use Uhaul again

TONYLEE M. 
Évaluation :
3

Did not have any equipment other than dolly and furniture pads. Could not order boxes or anything else

ROBERTWAYNE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifford L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna R. 
Évaluation :
5

There would not be any improvement

BOBBIEJO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
4

Friendly & helpful, made the return easy.

Howard L. 
Évaluation :
3

Truck bed needed to be completely cleaned out, and the cabin smelled of smoke from the previous user.

DAVID L. 
Évaluation :
1

Nobody there. Rude on the phone. Said dealers do have jack to unload trailers, just do it myself and leave the trailer!

Thomas H. 
Évaluation :
4

The online return process did not work. Very frustrating. I did not go into the facility so I can't say whether it was "clean and inviting". However, the lot at the front of the drop off location was very small and full of vehicles. There was no place for me to really park the return truck. I had to move a tow trailer in the lot to be able to make room to park the truck. Due to the online return not working I ended up just dropping the keys in the drop box and calling the location the next day to confirm the return. The representative was very helpful with the return.

Travis W. 
Évaluation :
3

Not sure that maintenance was done on this unit. The truck had a broken arm rest on the drivers seat, which made my 900 mile journey uncomfortable and the passenger air vent was broken and would not close. As a suggestion, you should have power seats on the drivers side, so the seating position would fit ALL drivers. I have a bad hip and driving was very uncomfortable. Also the vehicle transport trailer I rented, was filthy dirty and should have been power sprayed before I rented it. It was too short and my truck barely fit on the back, with 2” to spare. I complained about this, but it fell on deaf ears. I have pictures to show regarding this issue.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHJEFFREY M. 
Évaluation :
3

Not a lot of room to park a truck for drop off service

GLENNAMAE P. 
Évaluation :
5

Promote Crystal, the manager, her professionalism, availability, and resolution of any issues surpassed my high expectations with my three rentals these past two months. Great job Crystal!

GARY W. 
Évaluation :
3

Front right tire was low had to find a garage to put air in... Krystal was helpful at chk in ... she couldn't help the tire hadn't been serviced...Krystal was very professional.... trying to help me... Thks 2 her...

DORISBALDWIN H. 
Évaluation :
5

NOTHING, Superior communication, Awesome manager, (CRYSTAL), I'm preparing for a third rental!

GARYWARREN W. 
Évaluation :
3

Inside and outside were cluttered. Some order would look more professional. Employee was smoking - outside - while working with us. Would have been more professional to have put it out.

ARTHURSMITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart N. 
Évaluation :
3

The rental process was confusing. I tried to rent the trailer for several days inline but was unable to. When I spoke to an agent, he said that I could rent it (really keep it) as long as I wanted to even though I only wanted it for 5 days. Then I got called on day 3 asking where the trailer was. I explained and was told that I could keep it until the 5th day. Not sure what happened but, it was unclear how to reserve the trailed for multiple days.

Richard H. 
Évaluation :
5

Crystal, Uhaul's Rep. was absolutely outstanding with her total commitment to pleasing and comforting me as a customer. She immediately resolved unforeseen billing and all questions. AWESOME!

GARYWARREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKIEDANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frederick V. 
Évaluation :
5

Very friendly outgoing service. I will definitely rent from her again!

DEBORAH C. 
Évaluation :
3

This was my worst experience renting from U-Haul. 1st Choice Recovery did their part to fix the damage control done by that other U-Haul dealer located at 1079 US-211, Luray, Va. This is not my 1st time renting from U-Haul. I have been renting from U-Haul for the last 25 years. Just last year or so I rented trucks from this same location twice. But this time it was downright rude and unethical treatment i got from this guy..Even in the past when I rented from him, he would make us wait outside and do not let come in the office, but I did not mind that, But this time he said ok you can have that truck over there and self check out. We did that and we got into the truck and were coming out of the parking lot ready to make a turn onto 211 when he stopped us from the side and said Park it back you can not have this truck. It is already reserved for some one else. He also said next time just rent it from me. Now why would I come here when I have a location next door. This guy has no customer Manners. I had this other person with me who was going to drive the truck for me to Harrisonburg. He was taken aback when he saw his rudeness. I had to pay him for his time and asked him to come in the morning. Not having that truck that night caused me some delays for my guys working in a house waiting for flooring. I think that was a very bad business practice I have ever seen. I am a business man myself. I have more than one business, but all my customers come first and treated with respect . " AS THEY SAY CUSTOMER IS ALWAYS RIGHT."

Charan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Went very smoothly!

DANIELALDON S. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page