Le client n'a pas laissé de commentaire.
EMILY K.
Customer Reviews for 2 Mile House Rentals
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice lady. Very professional and friendly
BUFORD L.My organization rents large Uhauls regularly and we always use this location for the attention to detail and "above-and-beyond" level of service offered by Teresa!
ERICA G.When picking up truck, low tire sensor came on. Other than that the equipment was fine.
Linda B.Picking up the truck was not a problem as we did the after hours pick up and didn't have to deal with any people. The blankets were not on the truck however so we had to go to another Uhaul place to get them. When we had the car trailer added on for some reason we had to jump through a bunch of hoops, even though it was all prepaid, etc. This put us 1,5 hours behind schedule and we lost a lot of time as we got stuck in Portland. OR area traffic.
Ephrain F.Very friendly and easy to use!
DANIEL N.We had to change ourreservation from Sat to Sun and they happily accommodated us. We asked where closest gas was available and again helped us. Appreciated their help and kindness.
carol G.This is the second time I rented a truck from this location. I've had to clean it and wipe it down both times. The truck was not clean on pick up either inside or outside. I told the attendant. Otherwise, good pick up and drop off. No other issues.
DENISE S.It was not obvious where to do the drop-off of the key; a little clearer signage would help.
JAMES J.My reservation was rescheduled 3 different times at 3 different locations. The last time called I was told pickup was in Lacey, it was not it was 15 miles from the house I was moving out of. My reservation was at 8:30am, I went to go pick up the truck and there wasn't one. I had movers I booked through uhaul at my house at 9am and I didn't get a truck until 9am. So I paid for movers to sit there and wait. This was frustrating and very stressful. Not happy at all.
TAMARA M.This was an easy pickup and dropoff
Carol B.Not recommended. Incorrect billing, overcharged and not resolved with any amount of satisfaction.
Chris S.This location is unexpected, tucked behind the bar, but I've always had a good experience here. I have rented vehicles multiple times from here and it has always been great. Super friendly staff and convenient location. I'll go back.
ELIZABETH M.The woman running the show there is beyond great.
Deanna M.The app for return didn't work and was on hold for over 30 mins. Price per mile increased after process started.
Donald A.Showed up at pick up time, nobody was around. Nobody answered the phone, took 20 minutes to find the uhaul entrance.
JAKE L.Nice lady to deal with
BUFORD L.An updated truck safe to drive. the person at the location was nice. Uhaul (the company)customer service overall has gone to Sh-t.
ALBERT M.No need. Service was excellent
Thomas S.Always receive great customer service from Teresa at this location!
ERICA G.Make the drop box more visible from the parking location.
Amy T.Great customer service. I will definitely be back.
JOSSELYN PERRI G.The personnel was very nice and helpful! She even mailed me my debit card that fell out onto the seat. I locked the truck and dropped the key into the lock box before I realized the debit card was in there. Merci.
danielle G.Actually have the furniture dolly I reserved online available at the location
WILLIAM DAVID EL P.Have it cleaned before I get there. Also it needs new wipers
MARY E A.This location was a life saver. The first location too our reservation and did not tell us they were closed on Sat. Truck outside gate and we could not get the process to work. The 24/7 service helped us only to realize someone returned a truck and parked it and put keys in lock box in front of our rental and we could not get in truck or get truck out anyway. The 24/ 7 service once again came to our rescue and sent us to this location. The lady there was Awsome and we got a truck. I needed to go get my stuff out of pods container on that day. Thanks to this location and 24/7 service it happened. The other location that left the truck outside the gate and closed. I would not recommend. They really made a mess out of a simple reservation that we made a week ago. We owe a big thanks to the location on Harrison road.
Terry H.Good job, no snags. Liked being able to return it to bartender at the bar
SPENCER B.There is no signage to indicate the Uhaul office is located in the back of the bar. It was easy to upgrade to a larger truck once I found the office.
JEFFREY J.There were no clear instructions on how to pick up our vehicle and no clear hours marked letting us know the facility was closed on Wednesdays. We had to call to figure out what was going on, the customer service team was a bit rude and just told us to use the "App" we ended up spending over an hour just trying to pick up the vehicle, it was unnecessarily stressful and difficult
Cristel W.Very helpful staff! :)
SHANA O.The online pick up experience was horrible. I will never use this system again and will tell other people to never use it. I tried to submit my alternate person number. They repeatedly called her and she was written up at work. I repeatedly told the online agent that I would use my passport. They still persisted on calling my contract. It took over an hour to pick up my truck and I didn't get any extra time to make up for it. This is the worst service i have ever had.
Tai H.Worst experience. Will never use this company again.
CHASE S.Thank you for good service..you are amazing and helpful
MOA'YYAD B.My expectations were exceeded, and my overall experience was great; the young lady who helped me was awesome! She deserves a raise. She was very knowledgeable, professional, and courteous, and she worked with me even though I was running late for my appointment. She helped me with the website check in issue, and showed me how to open the tale gate. Very nice person to work with!
CLIFFORD EUGENE T.Make sure back of trucks are clean.
MARKUS L L.Very friendly service!
Julie S.Great customer service!!! Everything was perfect. I love doing business with this location!!!
ISAAC O.Rien
DAVID H.App needs work freezing up. Live chat tried to help. Had to use website instead
David M.Hard to find - good service, nonetheless!
ALFRED P.Everything was great.
Scott R.Theresa is awesome! Everything always goes nice and smooth every time I rent from this location.
DIANE KAY F.Teresa was wonderful. It was easy to access the vehicle we needed. Check out and return were also easy. The office is a small shed, but Teresa is proud of her tiny office, and her pride in her work shows. Thank you Teresa and U-haul!! Gary and KayCee VanCamp
GARY V.The location feels like an afterthought. Because my rental time was pushed back I did not pick up until night, it is dark and felt unsafe. There are no light posts near the trucks and a small dim light near the office. I am thankful I did not do this rental by myself.
Rueben N.The desk person was nice, but no heat and the transaction took a while. There was not internet fro me to download the damage form so she hand wrote that we did a walk around. The truck door in the back got stuck, lock didn't work well and it was 2 heavy men who helped me ( small female) close the lock and push ramp back in even though I am strong. The lock really needs work - thanks though and we got moved
Jessica M.The agent was very charming and helpful. She should have nicer office.
WILLIAM K.The attendant was super friendly and helpful! I sadly failed to get her name because I would like to get her the positive response she deserves.
RENEE DIECKMAN L.First, I visited the Lilly and Pacific Road facility to pick up my original reservation. I was a bit stunned at how dingy and unkempt the office was not to mention they had a cat on the desk. I am deathly allergic and my friend had to approach the desk for me. Second, my reservation was not available so the reservation was changed to a different location across town.and assigned to a bigger vehicle. Once again, I could not use.the truck because it was way too big for me to get up into it. This led to having my friend drive for me. Third, the second location was on par as the first. Basically a hole in the wall. I waited a good length because the birds nest she fondly referred to was so high she could not see me.1 I get it, rental facilities deal with messy vehicles and people but I expected a lot more than either location could dream of offering. Lastly, the drivers side of the vehicle was a muddy mess. Overall, I probably will either use a different location, but only as a last resort. One highly disappointed customer.
DARCEL LARAE C.The service was crummy and the equipment was a broken down piece of junk that had quite a few issues. Very poorly maintained.
FRANK C.Site: nothing, you're wonderful! Corporate: fix the stinking app!
EVELYN M.Everything went great! Thank you!
ZACHARY B.Having 24/7 pick up is so convenient. The employee who checked us in was very friendly
Jennifer P.Nothing, Teresa was excellent as always... Thanks
LLOYD F.The bed was dirty- covered in saw dust. Had ro sweep it before we could put our items in the bed. And then some if that sawdust transferred to the cab.
DEVER L H.S.O.
GREGORY L.Best customer service and Patience answer all the questions went above and beyond. Would recommend to every body..
JOSEPH JOHN D.Theresa is always helpful and professional. She makes this location much better with her attitude and attention to customer needs.
JEFFREY H.