I never saw the business. When I drove into the parking area someone met me with a mobile device. She did not introduce herself but she started repeating information about my contract and told me about extra charges for each additional mile. The checkin process was very easy but I had never been met in the parking lot like that before and it would have helped if she had introduced herself.
Sherie D.
Customer Reviews for 2 Mile House Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Checked in the truck to a super nice and friendly lady at this location. Could not have been a easier and better experience. Location was super easy to find, big and easy to park in with the UHaul offices behind the bar. Great experience.
Lena H.I checked "not applicable" only because the location has a very limited number of vehicles which could be a problem for those needing some other size. Otherwise, the service was friendly and helpful.
terry B.This is my second time at this location renting trucks I'd like to think the lady that works here and I apologize for not knowing her name she is very handy it's a small U-Haul location very effective though and yes when I do decide to relocate or have another event I will be choosing this location as well thank you you all for your trucks and I do enjoy the cargo truck it rides very smooth
Peggi M.S.O.
Michael S.Truck has worn out front end and fading brakes
Greig M.Rented the same van twice in three weeks. Location was responsive and the equipment was clean. Plus you can get lunch on the way out!
Anthony M.It was a little difficult to find the office since it's in the back of a bar and grill but the site is convenience and has really easy access. Staff was super nice and helpful
David B.I need you to understand that I am trusting a giant company with brand recognition to deliver on its promise. My experience started with a convenient offer to switch my offer to a 24/7 truck share. I chose this because I would have had to spend less time with a valuable client if I had to hold a 5:45 appointment. I showed up at 6:02 to a dark store, good thing I switched to that 24/7 truck share and went through the trouble to download that app right? Boy was I wrong, apparently 24/7 means I'll be met with a come back at 9:00am 9 hours prio to the current time. Luckily the helpful representative agreed that 24/7 meant I should be able to pick up my truck, unluckily his promise to directly connect me to the folks who could help went unfulfilled. After 40 minutes listening to shitty hold music and a direction to pay my nonexistent storage fees online, I was connected with someone who almost fixed the issue. My new reservation pickup was convenient but the truck was only okay. It didn't have major issues but the cab smelled like a smokers home if they didn't smoke inside. The compartment smelled like wet golden retriever, unwashed human, and a hint of manure. The dolly was unsecured and the bracket to secure it was broken. My reservation was shortened by an hour in spite of my wasting an hour on the phone. The truck performed well and the return was smooth because I chose not to try a last trip with my shortened reservation. I will seriously reconsider renting from U-Haul again in the future
Brian W.Hard to find office. Not enough signage.
Virginia B.The online check in process took way too long. I wish I had checked in in person rather than using my phone
James W.The drop-off location was the exact opposite of the pick-up location. The person there helped me weeks in advance with booking my rental and when my original rental which was a trailer was not going to work for us she found me a location that had a 10 ft truck to rent
brian A.Very hard to find
Riley G.Nit a thing.. the person who helped us was awesome. Thank you for your help and time, we appreciated your quick work to get us going.
micheal W.Very friendly and reliable.
Carolyn S.This lady was very friendly
carrie L.First of all, UHaul has made the online reservation process super easy and I really appreciate that. Teresa, at this location, was great! I would absolutely use 2 Mile House location again the future. Everything went super easy. Thank so much!
Teresa T.Sign letting people in parking lot know office is in the back.
Luis C.Was heavily overcharged for my uhaul and was told a regional manager named Jason would reach out to address the issue. He has not. No one can provide answers nor a solution.
CHRISTINA W.Fantastic customer service as always at this location!
ISAAC O.The check in and out app didn't work very well...kept getting hung up. I rated the location lower for this reason, otherwise, when I typically pick up using an employee on-site, it's always excellent.
Eric C.Well, to start, I think the employer is very polite and always makes me feel welcome. There is nothing to improve. Thank you for your service. Elvira Pryor
ELVIRA P.it was great!! We did the move in one truckload!!
TAMMY SUE C.Have a drop off key box.
ELVIRA P.Friendly customer service and the employee made the process easy.
STEFAN G.Install sign out front to explain where office is located. The guy's at lew rents told me how to get to the office.
daniel W.I was driving around for a while to figure out where this place was. Meanwhile, I had to get gas again, because I couldn't find it. When I finally realized that i had driven by it several times, I was puzzled that the actual drop off was at a dive pub parking lot. This made me late and I was charged an extra $60+. Then I had to walk around for like 10 minutes to find the actual key drop box, which was hidden behind the building, attached to a storage closet entrance. It felt like I was in a twilight zone movie and I wouldn't want to drop off anything there after dark. Awful lack of signage and not clear at all. Worse experience with uhaul ever for drop off location.
Monika L.Nice lady. Very professional and friendly
BUFORD L.My organization rents large Uhauls regularly and we always use this location for the attention to detail and "above-and-beyond" level of service offered by Teresa!
ERICA G.When picking up truck, low tire sensor came on. Other than that the equipment was fine.
Linda B.Picking up the truck was not a problem as we did the after hours pick up and didn't have to deal with any people. The blankets were not on the truck however so we had to go to another Uhaul place to get them. When we had the car trailer added on for some reason we had to jump through a bunch of hoops, even though it was all prepaid, etc. This put us 1,5 hours behind schedule and we lost a lot of time as we got stuck in Portland. OR area traffic.
Ephrain F.Very friendly and easy to use!
DANIEL N.We had to change ourreservation from Sat to Sun and they happily accommodated us. We asked where closest gas was available and again helped us. Appreciated their help and kindness.
carol G.This is the second time I rented a truck from this location. I've had to clean it and wipe it down both times. The truck was not clean on pick up either inside or outside. I told the attendant. Otherwise, good pick up and drop off. No other issues.
DENISE S.It was not obvious where to do the drop-off of the key; a little clearer signage would help.
JAMES J.My reservation was rescheduled 3 different times at 3 different locations. The last time called I was told pickup was in Lacey, it was not it was 15 miles from the house I was moving out of. My reservation was at 8:30am, I went to go pick up the truck and there wasn't one. I had movers I booked through uhaul at my house at 9am and I didn't get a truck until 9am. So I paid for movers to sit there and wait. This was frustrating and very stressful. Not happy at all.
TAMARA M.This was an easy pickup and dropoff
Carol B.Not recommended. Incorrect billing, overcharged and not resolved with any amount of satisfaction.
Chris S.This location is unexpected, tucked behind the bar, but I've always had a good experience here. I have rented vehicles multiple times from here and it has always been great. Super friendly staff and convenient location. I'll go back.
ELIZABETH M.The woman running the show there is beyond great.
Deanna M.The app for return didn't work and was on hold for over 30 mins. Price per mile increased after process started.
Donald A.Showed up at pick up time, nobody was around. Nobody answered the phone, took 20 minutes to find the uhaul entrance.
JAKE L.Nice lady to deal with
BUFORD L.An updated truck safe to drive. the person at the location was nice. Uhaul (the company)customer service overall has gone to Sh-t.
ALBERT M.No need. Service was excellent
Thomas S.Always receive great customer service from Teresa at this location!
ERICA G.Make the drop box more visible from the parking location.
Amy T.Great customer service. I will definitely be back.
JOSSELYN PERRI G.The personnel was very nice and helpful! She even mailed me my debit card that fell out onto the seat. I locked the truck and dropped the key into the lock box before I realized the debit card was in there. Merci.
danielle G.Actually have the furniture dolly I reserved online available at the location
WILLIAM DAVID EL P.Have it cleaned before I get there. Also it needs new wipers
MARY E A.This location was a life saver. The first location too our reservation and did not tell us they were closed on Sat. Truck outside gate and we could not get the process to work. The 24/7 service helped us only to realize someone returned a truck and parked it and put keys in lock box in front of our rental and we could not get in truck or get truck out anyway. The 24/ 7 service once again came to our rescue and sent us to this location. The lady there was Awsome and we got a truck. I needed to go get my stuff out of pods container on that day. Thanks to this location and 24/7 service it happened. The other location that left the truck outside the gate and closed. I would not recommend. They really made a mess out of a simple reservation that we made a week ago. We owe a big thanks to the location on Harrison road.
Terry H.Good job, no snags. Liked being able to return it to bartender at the bar
SPENCER B.There is no signage to indicate the Uhaul office is located in the back of the bar. It was easy to upgrade to a larger truck once I found the office.
JEFFREY J.There were no clear instructions on how to pick up our vehicle and no clear hours marked letting us know the facility was closed on Wednesdays. We had to call to figure out what was going on, the customer service team was a bit rude and just told us to use the "App" we ended up spending over an hour just trying to pick up the vehicle, it was unnecessarily stressful and difficult
Cristel W.Very helpful staff! :)
SHANA O.