When I made the reservation online, it didn't say anything about this location being self service only. I selected that I would check-in in person and I had paid for extra moving equipment - neither of which were available. We had A LOT of trouble returning the truck. We couldn't get a hold of help for over an hour so we were sitting in the lot unable to scan the QR code or get the website to work, which was very frustrating.Whitney H.
Customer Reviews for 2020 North Ashland Rental LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chicago, IL 60614
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 1h pm
- Dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 6/17/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had booked the trailer weeks in advance of the pickup date. I was informed the day prior to pickup that a trailer was not available at the location in downtown Chicago and advised that a trailer would be available at a different location about 1 hour away at the Illinois/Indiana border. When I arrived at that location on the pickup day, the location had no record of the rental and did not have a trailer available. I spoke with a representative by phone and a trailer was available at the the North Ashland address so I needed to drive back to Chicago to get the trailer. The associates at the North Ashland site were courteous and prompt with delivery of the trailer. Overall, a terrible experience with U-Haul in coordinating pick-up of a trailer in Chicago.LON P.
Missing furniture pads & dollies which negatively affected our move. Next time, ensure equipment rented in advance is providedMegan C.
The pickup process via phone takes nearly 30 mins after waiting for a person to approve and taking all the pictures etc. The drop off time should be reflected in that, or tell customers to pickup 30mins before their slot. Thanks, DDavid M.
I wasn't able to use my U Haul App to receive my truck, the additional equipment I ordered was not in the rental and I was not notified until the day of. There were no options to extend my rentalRalph Glendell C.
Le client n'a pas laissé de commentaire.FRANCIS C.
Le client n'a pas laissé de commentaire.HUGH H.
Car smelled, and charging me 20 $for gas, which was not disclosed when I made the reservation, is very high given I only drove 5 miles.George A.
Did not drop off at this location. Scheduled to drop off at Sheffield location. No room. Was sent to Diversey not Ashland.Brian A.
Get an office. Staff was sitting in their car waiting for usCOLIN S.
Be more clear about pickup instructionsCaitlin H.
Have faster customer service. My booking wasn't matching my account and I waited well over and hour for assistanceMelissa K.
Le client n'a pas laissé de commentaire.CRYSTAL S.
Le client n'a pas laissé de commentaire.ABDELFATTAH S.
Le client n'a pas laissé de commentaire.CONSTANCE E.
Le client n'a pas laissé de commentaire.Crystal S.
Actually give more than a 24 hour in advance notice when switching my reservation that I made a month in advance.Candice C.
2020 North Ashland Rental LLCÂ 2020 N Ashland Ave Chicago, IL 60614 was closed early when the hours online said they would be open but they helped me reserve a vehicle for self check out. The check out process was tedious. Jessys Shoe Repair 2107 N Western Ave Chicago, IL 60647 was completely closed and just said he had an emergency when I called. He was not able to help at all so I went to the Ashland location. This location had poor service.Bryan L.
Le client n'a pas laissé de commentaire.MARIO D.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Michael D.
Have customers fill gas tank upon returning vehicle. Make sure tires are all filled to correct tire pressure on rentals. Also let people know that you need to have an alternate contact ready to be contacted and confirmed while trying to do self serve rental check out.Kevin M.
One person was illegally parked in front of my truck. It was possible to leave but was difficult. Overall 10/10 experience. Love the back up camera in the truck so so much.Zachary C.
It took more than two hours to get the keys to this vehicle - your customer service reps kept acting like I couldn't operate an app or website - turns out the site was having technical issues - I lost 300 $for movers waiting at my house - first pick up was at a place where your clerks refused to wear a mask - COVID HAZZARD!Marc C.
The smart phone application didnt work and we spent nearly an hour on the phone with customer serviceApril W.
Le client n'a pas laissé de commentaire.Michael B.
Horrible and disorganized. Stood outside in the snow for 40 minutes because there was no code for the key box. Someone had to come drop off a key because they don't have a location on site. Get it together.Jason S.
It's a really busy area in Chicago and difficult to enter and exit. The area was clean and organized despite being a very tight space.Aaron O.
Super fast and knowledgeable!JACQUELINE P.
Le client n'a pas laissé de commentaire.Michael H.
Checkin was misconceiving and more difficult than the â€œeasy & fastâ€ that U-haul advertisesCarlos R.
They took too much money out of my bank accountAndrew G.
Le client n'a pas laissé de commentaire.TOOD LINCOLN C.
The lady who gave me the keys told me the wrong drop off location which caused some frustration.Daniel O.
Le client n'a pas laissé de commentaire.Brett M.
This is a mobile location with no facility. Direction for activating the rental should be posted on a large sign. A tad frustrating to pick up equipment.DAVID P.
The process to get a rental is infuriating, and makes me never want to rent from you again. The self-service model, at least your approach, offers a terrible user experience.KEVIN S.
It would be nice to do all of the uploading of your picture and license before going to the location. The less time you have to stand around waiting to be approved the better.Daniel M.
It was just a parking lot- no people, no signage, no directions. I had to just leave the trailer and figure out how to process the return online.JOHN W.
Le client n'a pas laissé de commentaire.AIMEE C.
Le client n'a pas laissé de commentaire.ANGELA B.
Reservation was cancelled without any contact from the Manager or employee. My truck was â€œgiven to someone who needed itâ€ because I was not there within 15 min of the reservation time. I originally had the truck reserved for 10 hours on this day. Manager still didn't seem to understand his incompetence when trying to explain the situation. Highly disappointed. Stay away from this Uhaul location.Conor V.
Le client n'a pas laissé de commentaire.Katherine G.
have customer service agents on siteHind S.
Not sure what to improve. The staff were there half an hour before they officially opened to help me set up my truck and car carrier and went above and beyond in the help they gave. They were very friendly and helpful.Frank V.
Add a trash canBrandon V.
This location did not have the appliance dolly. No one told me before hand. Found out when picking up the truck. Had to go to another UHaul location on Fullerton to get the dolly. And had to stand in line 30 minutes as well. It took over 3 hours to pickup everything. Was not happy about this.JOSEPH P.
Self service app wasn't clear on what the awaiting approval stage entailed. Wasted about 15-20 mins for it to processRyan M.
There was no one available to ask for help and we sat outside and had to wait for 50 minutes for our information to be approved for the truck share. This was after we had been called the day before and told that the place we reserved the uhaul was being changed from a walkable distance to 5 miles away.Alex D.
This wasn't my preferred/chosen return location. They switched it because my preferred/chosen had too many returns. I had to complete a self-return on my smartphone because the location closed at 1pm and I returned the truck at 6:30pm. my preferred/chosen Would have been still open. What if I didn't have access to or didn't not know how to work a smartphone? I would have been SOL.DANNY S.
Explain the return procedures when picking up.Larry H.