Everything went smooth as usually! No running around and I was able to fuel up the truck right at this location! Great choice! Great ideal! Friendly staff!Amy W.
Customer Reviews for 21 Quick Stop & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Took pictures of gas gauge and all around vehicle. Had 1/4 tank when picked up and returned with 1/4 tank. Location said we picked up somewhere else and should have been just under a full tank of gas. We obviously picked up from that location and pictures are of course indisputable. If Uhaul dealer is going to be dishonest would recommend not using them.Phillip T.
Le client n'a pas laissé de commentaire.Robert C.
Have dollies available at the location.SHEENA B.
Everything was greatrosie M.
It is located in a small town far from Columbus or other larger populated areas. They were very friendly, but the did not have a UHAUL system and did all the transaction on a cell phone. I could not read the contract very well at all. UHAUL sent me there because they did not have the truck size I needed (15 Ft truck) and was to pick up a 20 Ft Truck. When I got there they did not have a 20 Ft truck. They only had a 26 Ft Truck. At that point I had no other choice because I was out of time in order to get a truck loaded for a move. The owner said he would honor the conditions and price of the other contract. I found out later after I pulled the contract up on a computer that he did not. I was given 3 days to travel from Columbus MS to DeFuniak Springs, FL but this location only put 2 days, even after I said the last contract was 3 days and he would honor that. 2 Days is not enough time to get a truck, load and travel to Florida and then unload and return. Plus I was permitted fewer miles than the original contract. The original contract was for over 325 miles. And I was not given an additional 30 miles for having to travel so far to pick up a truck that clearly would have been available only 5 miles away from me in Columbus. I feel your website inventory system is broken and creates unnecessary costs and time for the customer.James G.
Honestly, the gentleman who rented me the uhaul trailer was awesome. He was professional, very nice, and prompt.Stanna A.
Le client n'a pas laissé de commentaire.MARCUS L.
I returned the truck in one day and they still charge me 2 daysNirav P.
This experience was a disaster! The 26' truck we reserved 3 weeks in advance was not available and no communications were made to let us know. The site manager was an hour late from the communicated pickup time, only to tell us the truck would not be available until 2PM, 7 hours late! They did provide a 15 foot truck to try and make up for the debacle, and said it would be at no cost, which latter they charged us for! They charged our card on four different occasions none of which were correct with the contract we agreed to. In the end they did refund a portion but we were still overcharged for terrible service. When we did get the 26' truck the loading ramp was the wrong type, the original had broken off so they replaced it with a short ramp which is unsafe and creates too steep of an angle leading to more body strain and possible trip hazard. Additionally at one point the transmission stuck into a high gear causing the engine to over rev, and other down shifting issues. Will never do business with Uhaul again and I recommend buyer beware!Mark P.
You made us drive 100 miles extra round trip because the vehicle I was promised was not there the day I needed it. Will not ever use u haul again.David L.
Le client n'a pas laissé de commentaire.DEMONTE W.
Le client n'a pas laissé de commentaire.Decorrey H.
Le client n'a pas laissé de commentaire.demond J.
Le client n'a pas laissé de commentaire.Juanita T.
65 dollars was too much for 6 hours only going 15 miles from pick up location I will never do business with y'all againShareka Y.
Had a blowout on a tire . Out me behind schedule 2 hours. Very old trailer. Ramps and tie downs were junk. Retire trailerjames M.
Le client n'a pas laissé de commentaire.mickey S.
Couldn't have been any better!Elizabeth S.
Le client n'a pas laissé de commentaire.Idris A.
Le client n'a pas laissé de commentaire.Benjamin W.
Le client n'a pas laissé de commentaire.Benjamin H.
Old convenience store in the middle of no where and person who ran U-Haul lived down the street and had to wait on him to arrive. He took some pictures of truck with his phone and checked gas and said we were good to go. Had an uneasy feeling about drop off. Never even asked our names. Dropped truck on Saturday 8/11 at 3:00 and my email receipt says I checked it in on 8/13 at 12:30!!! Not happy about that.Daryl W.